patrobson.com Arvostelua 190

Pat Robson were excellent at getting everything sorted for me to move into a new place. Abbie who handled the move was brilliant and professional, answering all my queries promptly and super helpful and friendly.

Everything’s been easily done and all staff have been amazing answering most questions I’ve hounded them with! Haven’t moved into the property yet but so far it’s went well

The agents were very polite, friendly and courteous. They assisted me where needed and were a pleasure to deal with.

Abbie was very helpful and gentle, process of check references was arranged in a good way.

I would never use these guys again. When I arrived at my newly rented flat in August 2022 it was in an utterly disgusting state; mould in the kitchen, dust and hair everywhere, rubble in the boiler room, not to mention the lights, shower, freezer, boiler and bed were all either broken or in very poor condition despite an 'inspection' being done prior to my arrival. I got a professional cleaner in the day I moved in (as it was near uninhabitable) and Pat Robson refused to reimburse me the £180 it cost as they said they needed an opportunity to get their own cleaners in (the opportunity for that was prior to my arrival). It was then a constant back and forth between myself, them and the landlord to get all the stuff fixed which was only done after I stopped paying my rent.

My shitbag of landlord also for some reason had all his post come through to my flat and I was nice enough to make semi-regular drop offs to my local Pat Robson office as requested. In return, he refused to fix the ceiling once a big chunk of the plasterboard started falling off and then had the utter audacity to try and charge me a £100 cleaning fee when I left despite my dear mother and I spending about 5 hours cleaning that place, not out of any kind of loyalty but to get the deposit back and so the next tenant didn't have to go through the same experience. Pat Robson even sent me an email recommending not disputing it to save the trouble; needless to say the TDS awarded me the full £100 back as that place was near spotless when I left.

I do get that a big part of this was the landlord and not Pat Robson but Pat Robson should not do business with absolute pricks like my landlord or demand a much better standard from them. I have also just bought a house and intend to rent it out in the future but will not be using Pat Robson for this.

Used Pat Robson's for my house sale. Was kept up to date on progress regularly and they answered my questions promptly. Would use again.

Danielle could not have been more helpful throughout the sale process - from beginning to end.

She was brilliant as was the rest of the team - would thoroughly recommend.

Abbie was very efficient and explained everything I needed to do clearly, making the experience stress-free.

A very positive experience with their professional team in Jesmond, Newcastle. All went swiftly and smoothly from viewing to moving. Cameron and Abbie have been great with excellent communication and promptly actioning everything.
A.Sadaka

Right from the viewing on to the signing of the lease, Abbie Percival was most helpful, cheerfully guiding me through an unfamiliar process. I am most grateful to her for all her help. I cannot recommend both her and Pat Robson in general highly enough.

We have found the service at Pat Robson to be excellent. There has been good communication and rapid response to queries raised. We are especially impressed with the work Georgina has done with regards to regularly inpsecting the property and arranging for jobs to be carried out.

Really helpful staff, I logged a problem with my boiler via the portal and 2 hours later they’d arranged for someone to come round to look at it. It was all sorted in half an hour. So grateful for their help and kindness, it is really appreciated!

The Pat Robson Team particularly Abbie have been helpful throughout the process of sorting and organising our letting ensuring a smooth process for us.

I had Abbie helping me through renting a flat in South Gosforth. I recently started full time work and live nowhere near where I was looking to move - the team and Abbie especially were very prompt and understood how quickly I needed to get sorted, including allowing my partner to attend viewings, etc as I couldn’t. Everything was a lot smoother than other experiences I’ve had and all my queries were answered (I’ve never rented alone before). Very relieved and pleased!

A review for Georgie. Excellent customer service. I want to thank her very much for her time, kindness, and patience with me today. She explained everything I asked with great care and put my mind at ease. Thank you very much Georgie

Abi made the signing up process really easy and gave straightforward and practical advice at every step of the way. She was always answered any questions really quickly and removed any stress from the process

Very efficient and pleasant experience from apartment viewing to contract signing. Prompt communication via email and phone. Would recommend this agent.

The people were good and courteous. Both Abbie and Cameron who took us though the process of getting the house till the moving did really wel. Kudos.

Danielle and Carla Rae were always at hand to answer any questions we had during our house purchase. Communication was always clear and prompt - no complaints!