patrobson.com Arvostelua 190

Rip off Robber Robson Students be warned rip off robbo will steal your deposit no matter if you clean to the nth degree rip off robbo will find fault and deduct some cash, there are many honest letting agents in Newcastle and Rat Robson is not one of them keep away and avoid being the next victim

Thank you to the multiple members of staff that I dealt with during the process of selling my home. I found Pat Robson to be honest, efficient, pro-active and thoroughly engaging throughout what was a very stressful period. The two ladies in particular who dealt with me, Katherine and Charlotte were professional, reliable, and explained things to me in a very simple and understanding way for someone not close to this industry. The service was fantastic in the build up, the quality of their work and photography of our home was like no other I’ve come across and due to their upmost commitment & experience they supported the sale of my home after just 2 days on the market. Also, at the most testing of times when the sale of my home wasn’t as straight forward as I would like due to external factors, they handled my concerns, challenging and erratic moods fantastically, that in itself deserves credit. I would highly recommend anyone looking for a seamless transition, no pressure, professional and quality service to look no further then Pat Robson. Thank you.

No empathy or flexible for students in difficult circumstances during the pandemic. I had never stepped foot in the property and when I asked for a small reduction in rent due to the circumstances I was met with a cold and patronising response. And to add insult to injury we were met with a deposit deduction of over £600 which seemed unjustified and unfair. It seems that they use this as a way of making extra money and taking advantage of vulnerable students.

I couldn’t thank Pat Robson enough for their help! Not only was the team very friendly and accommodating, they helped me along every step during my tenancy, would recommend using them! The property management team were extremely helpful and quick to deal with any issues I had.

Worst letting agency get property with. Please use some other property agency. They will robbery you blind on deposit.

I have rented in Newcastle for over 12 years and Pat Robson are by far the worst experience I’ve had, and that is tough competition!

I’m usually resigned to the fact I will have around £50 of my deposit taken for cleaning no matter how clean the property is left. However, Pat Robson are taking over £200 and counting for ridiculous costs. Including:

1. A £90 bill for cleaning a 2 bed house, which was cleaned before I left including the fridge, oven and garden waste removed.
2. A £65 bill for carpet cleaning of the most thread bare, dated carpet, the only carpet in the house is a small area of the landing.
3. The most shocking however is a £50 bill for a contractor to empty the wheelie bin. I was informed I’d be charged this the day before bin collection day, where I had pulled the bin out to be collected the next morning.

There are more petty costs including a speculative replacement of a lamp shade and a door mat which I purchased myself!

I should have learned from my last experience of Pat Robson in 2016 where they charged me for cleaning of some dust in a draw.

Bearing in mind my rent was payed in full and on time I calculate I’ve payed over £23000 in rent in 2.5 years. During my time, PR attempted to increase my rent by a total of 7-8% over 2.5 years and argued it was in line with national and regional house prices which is simply a lie, even trying a large increase in the middle of the first lockdown.

The last few months I had broken blinds waiting to be replaced, the boiler leaked consistently over nearly three years, totally destroying the kitchen bench, cracked tiles due to poor fitting, loose skirting boards and fire blankets / extinguisher out of date.

Like most renters, I expected most of this service as renting in Newcastle has a systemic Wild West culture however PR are particularly bad. After spending a year in clinical & research work into COVID and finding a new place to live I was reliant on getting a sensible amount of my deposit back after I left.

My next email will be a strongly worded letter to my colleagues at Newcastle University staff and student wellbeing office and Newcastle Upon Tyne NHS trusts staff wellbeing offices, as they are both very interested in which estate agents to warn prospective staff and students to avoid.