Partzilla.com Arvostelua 1 428

Terrible shipping. Orderd a small part over 30 days ago and still has not arrived

Justin in customer service is a amazing guy and helped me get my problem fixed really quick and treated and acting like human being high recommend partzilla

Other than the shipping costing more than my parts, good experience. Really crazy when you think about how small two ATV lug nuts are.

Packed nice and neat and got what I needed! Thanks staff at Partzilla!!!!

My order was never received by the Post Office even though customer service said it was shipped. I think they printed a mailing label and never shipped the part. Their customer service is basically useless.

Update: your response is not correct. My package shipped on 02/09 and has not been accepted by the Post Office yet. It takes 3 days to get from my regional Post Office to being actually delivered. Your Customer service rep told me he would request updated tracking and if I didn't get a response in 48 hours (Saturday), my order would be refunded. Now you are saying Tuesday? I'm sorry, but 6 business days is not Tuesday since the Post Office considers Saturday as a business day. It's been 4 days since the order shipped and the Post Office hasn't even accepted it yet, we both know it's not coming. I went ahead and re-ordered the same parts today and paid for expedited shipping because I have to have these parts. Thanks anyways.

first time ordered from partzilla, paid almost $18.00 extra for shipping and handling expedite 3- days. now they say it wont be here for a few more weeks. the parts arrived late but they made a quick attempt to get it to me asap. they did discount my shipping fee at the end.

I don’t usually write reviews, but the sheer annoyance I have with this company is beyond compare.

First time placing an order. Parts in stock apparently. Great. Placed an order.

Two days later, get PayPal notification of a cancelled order. No email, no form of reasoning or apology, just a completely cancelled order. After logging-in, Apparently one single part of my order suddenly wasn’t available, so they cancel the whole order. There is no logic to this course of action.

Spent forever on the online chat waiting for someone to talk to me. Lost the will to live and gave up after 16minutes of waiting.

Customer care needs to be much better. If you do decide to just cancel customers orders, it’s generally a common courtesy to actually send an email explaining.

Doubt I’ll be back, that experience was quite insulting.

Update:
The reply to my review isn't completely true. Parts were listed as in-stock (i have dated screenshots!) and are STILL being listed as in-stock on 10/02/26 - I'd suggest you need to update your website.

I'm still disappointing you haven't addresed how you didn't bother getting in touch with me prior to cancelling the order. It just wasn't a nice way to be informed. Poor show.

Also, the refund issued by PayPal is less than it cost me as they decided to change currency rates massively, so i'm 5% down. This whole experience has been lousy.

Awesome breakdown of Parts and communication was great. Shipped out quickly and arrived on time with a cool sticker.

I ordered the part and it came in 3 days, BUT it cost me $18 to get it expedited. I will try this site again next time I need a part, after comparing prices.

I am editing this review. Shipping is horrible. Horrible. This isn't the first time I've watched an item be stuck at a location, while other items easily pass through the same place. While the other item is stuck there. Customer service blames it on the weather.
I ordered 4 tires from another vendor. Tracked them through the same location as item that was sitting there. Recieved 4 tires with free shipping in 3 days. Small snorkel boot from partzilla..still waiting for delivery.
Yep. You suck and I will be ordering from a different vendor from here out

Ordered part that was suppose to be in stock and ordered 3 day expedited shipping. 3 days later I was informed that they had to order the part and it was 2 weeks out!!!!!!!!!!

Justin helped me out and solved my issue quickly.

Fast shipping

Tried to place my first order, endless loop Create account, lets us send you jun mail, then password bad, reset password, password still bad. 20 minutes wasted. I ended up paying shipping and more money to place it elsewhere. Wow crazy I type my info and order went through. Partzilla's web site is literally the worst, and I can imagine they wont get around shipping their orders for weeks even if their computers worked. I needed parts you couldn't handle it. These guys are an emabarassemnt

I love these guys. They always seem to have everything I need and they ship it out quickly.

Part was received quickly

Thanks to “Mike the Bike” who was very helpful today. He assisted me to find/double-check the part numbers and added items to my previous order without any hassle. He also tried his best to help me with the return of the previous order.

Mike D. Found exactly what i was looking for. He searched everywhere to make sure i got the right part and made it easy for me. Super fast shipping. Thanks for your hard work Mike!

I had a HELL of a time finding the correct part for my daughters ATV a 2002 Suzuki 400 I needed a carburetor because my luck with rebuilding is well not so good. Our man DAVID there took time sorted with the vin number even cleared that California B.S. emissions over price stuff he found the correct carb. And his demeanor was professional I bought a number of times here and of course will continue . THX DAVID

Shipping shipping shipping. Bought something. It said in stock. Paid 2nd day shipping because I needed it. Delivery date came and went. Still says label created but now with an estimated delivery date of 7 days past the original delivery date.