Order #17073 Order placed on 6th September with delivery due within 3-5 working days and still not dispatched with no updates given at all. Have emailed multiple times for updates including a request... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
My order has been marked as delivered and left in a ‘secure location’ which was my front door. When I got Home my parcel was gone, I have checked with all my neighbours, everyone within my household... Näytä lisää
Yritys on vastannut
My order was placed on the 5th September having paid nearly £50! I ordered in advance to allow time to receive the order and try on for sizing. The estimated delivery was 3-5 working days. I sent an e... Näytä lisää
So you can reply to your reviews but can’t answer any of the many attempts I have made to contact you regarding my order that I placed a week ago that should’ve been here on 2 day delivery? Crazy. I h... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Find fantastic decorations, fancy dress, tableware, balloons and more for any celebration, including birthdays, Carnival, Halloween, Christmas and New Year!
Yhteystiedot
Unit 4, Tallow Way, M44 6RJ, Manchester, Yhdistynyt kuningaskunta
- 0333 900 5000
- partyteam@partydelights.co.uk
- www.partydelights.co.uk
1,5
Huono
2 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 95 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I am absolutely disgusted I’ve sent…
I am absolutely disgusted I’ve sent numerous emails no response I ordered on the 2nd of October, my order was suppose to be delivered yesterday the 9th and nothing I’ve no tracking information whatever I can’t now access the website to check my account , and I’m not happy 4 costumes I’ve paid for and they’ve still not turned up. Can you find out where is it asap.
order number
PDR4001555068
10. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Party Delights
Hi Samantha.
Thank you for your review.
I'm terribly sorry that you're unhappy with the service given.
I can see that the tracking information was emailed to you when the order was shipped - I've checked the tracking and can see that it was delivered via Royal Mail 2 days later.
I can see that you emailed our customer service team on the 9th requesting information on the parcel and an advisor replied the next day within 48 hours to confirm that the order had been delivered and attached an image of the parcel delivery.
I'm pleased you have your parcel but if there's any problems please reply back to our team and they'll get it resolved.
Kind regards,
Party Delights
Ordered express delivery 3 days ago
Ordered express delivery 3 days ago. Hasn't even been processed. DO NOT BUY. Customer service is useless. AWFUL, DO NOT BUY.
3. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Party Delights
Hi.
Thank you for your recent review.
I'm really sorry to hear you haven't received your orders, orders are shipping as normal so it may be that there's an issue.
As we've got no order information from you I'm unable to look into this for you, I've sent you over a request via Trust Pilot so we can look into this for you and get it resolved.
Kind regards,
Party Delights
Scam - no costume sent…
Update: 7 emails now sent as Halloween parties start soon. I have not had one response to any of the emails . Customer service is non existent. I am convinced they deliberately accept orders with no intention of fulfilling them - total SCAM do not use . I have been waiting on a Halloween costume since September 11th , I thought that was plenty of time to get a Halloween costume. I have received no tracking, no response to my three ( now 7) emails and I’m starting to believe the company is a scam
2. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Party Delights
Hi Pamela.
Thank you for your recent review.
I'm really sorry that you've had a negative experience with us however, I'm unable to see any emails from you. We reply to all emails within 48 hours and all are currently up to date.
I've had a look and can see that your order was cancelled and a full refund was processed, as mentioned in the 2 emails we sent to you this was due to us being unable to ship to your location.
I am really sorry for the inconvenience that this caused but can confirm your order has been refunded in full.
Kind regards,
Party Delights
I don't want to have to leave a bad…
I don't want to have to leave a bad review but I urgently need my decorations and it looks like this is the only way to get a response :(
I placed an order on the 19th and was supposed to get my parcel on the 29th. I received an email with a broken tracking link and have not had an email since then and the website is very unhelpful with providing updates. The party is on the 3rd and I have very little hope that my decorations will arrive before then and if they don't I would like a refund.
1. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Party Delights
Hi Rachel.
Thank you for your review.
I'm really sorry that you felt like you had to leave a negative review. I'm not sure why you believe this was the only way to get a response when I can see our team replied to your email within 24 hours & we then had a 10 emails chain with yourself.
As mentioned on our replies Royal Mail tried to deliver on 3 separate occasions and due to nobody being available was unable to deliver the parcel - they then left a card to contact them to arrange collection which I can see you've now done.
The returns information was emailed over for you and we'll be in touch once the refund has been processed.
Kind regards,
Party Delights
Doesn’t let you cancel order
Doesn’t let you cancel order , the package isn’t coming until ages so I can’t even use it on my kids animal day , just use Amazon !! Work out how to cancel orders , never going here again and I spent a lot of money on it
26. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Party Delights
Hi.
Thank you for your review.
I'm really sorry to see that you're unhappy with the service given.
I can confirm we can and do cancel all orders when requested however, if the order is shipped we cannot cancel it as in your case and it has to be returned for a full refund.
Apologies again but as you emailed us after the dispatch we couldn't cancel it on that occasion which we did explain via email.
Many thanks
Party Delights
Do not order from here!!
Wish I’d read these reviews! Ordered on 3rd September with an estimated delivery date of 13th. Says it’s been dispatched, email with ‘tracking link’ which doesn’t have an actual link, can’t log into my account and when o press to reset my password I don’t get an email. Going to have to order bits for my daughter’s birthday from elsewhere. Do not order from here!!
3. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Party Delights
HI Olivia.
Thank you for your review.
I'm really sorry to hear you're having a problem accessing your account, I can see everything is set up all ok however the email looks a little different to the one you've emailed us from so that may be why you're struggling to gain access to the account however, I've updated this for you.
I can see you emailed us on the 22nd of September and a team member replied within 24 hours sending you over all the tracking details.
We can see that Royal Mail tried to deliver on the 8th of September but no one was available to accept the parcel and it was taken back to the depot for collection.
I can see though that you've now rearranged delivery and you've now received your parcel.
Please feel free to email us on partyteam@partydelights.co.uk if you need any further help.
Kind regards,
Party Delights
Never received order - over £120
I ordered birthday supplies for my young daughters birthday. I paid £7 express delivery. Estimated delivery date was 13th September and it is still showing as 'processing". I've emailed customer service (there is no number) and had no response. I'm now going to trading standards to try and get my money back. My daughter's party is today and we will have to grab some supermarket supplies and not have the lovely theme we had planned for her. Disgraceful company that clearly make a habit of doing this. I wish I had read the reviews on here beforehand.
19. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Party Delights
Hi Laura.
Thank you for your recent review.
I'm terribly sorry to hear you've had a negative experience with us, please note that we do have a dedicated customer service team that reply to all emails within 48 hours. Please make sure you're emailing the following email address: partyteam@partydelights.co.uk
I'm afraid as we have no order information from you I'm unable to look into your order so I have requested further information privately so I can look into your order & get this resolved right away for you.
Kind regards,
Party Delights
SCAM! Avoid
Absolutely terrible. Avoid!!!
Ordered and paid £7 for express delivery. No shipping email, no tracking number, no parcel. Tried to reach out via email and heard absolutely nothing.
Luckily I paid via PayPal so was able to get a full refund. But do not use!! Absolute scam
30. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Party Delights
Hi Alice.
Thank you for your recent review.
I'm terribly sorry to hear you've had a negative experience with us, please note that we do have a dedicated customer service team that reply to all emails within 48 hours. Please make sure you're emailing the following email address: partyteam@partydelights.co.uk
I'm afraid as we have no order information from you I'm unable to look into your order so I have requested further information privately so I can look into your order & get this resolved right away for you.
Kind regards,
Party Delights
Absolutely awful- avoid
Absolutely awful. Ordered a massive order of party things for my boys birthday party and paid for 'express delivery' the items haven't arrived! Nobody will answer me either. Why are these allowed to still be selling online when it's clear they will not actually send the items! Scammers
Edit: reply to partydelights response:
This is not true at all! There has been no calling card left from royal mail at all. My tracking information does not work. You have sent me no email. Do not make things up! If my items were sent via royal mail they would have put the items in my safe place and told me this. The items were due on Tuesday yet you then claim they started trying to deliver on Saturday. Just be honest.
2. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Party Delights
Hi Emma,
Thank you for your review.
I can confirm that your order, placed last Thursday evening, was dispatched the following day (Friday).
You will have received a dispatch email containing your Royal Mail tracking information.
Upon tracking the parcel, we can see that Royal Mail have attempted to deliver your parcel on 3 separate occasions (the first occasion being last Saturday)
Sadly, I cannot seem to find any emails from you by searching your details, so we have reached out to you via email and provided you with the Royal Mail tracking information needed to book a re-delivery.
Kind regards
Party Delights
After reading all the bad reviews I was…
After reading all the bad reviews I was panicking as needed my outfit for this wknd I paid for express delivery and it said 03/09 delivery and today my parcel has turned up as promised! Thank you party delights
3. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Party Delights
Hi, thank you for the great review!
We are so thrilled to hear that you had such a smooth experience with us.
Hope to see you shopping with us again in the future :)
Kindest regards
Party Delights
WISH ID READ THE REVIEWS
WISH ID READ THE REVIEWS. Ordered flags and paid £7 express delivery. No tracking number sent (as promised in confirmation order email) and they were due to be delivered today. SCAM I have wasted £37 I WANT MY MONEY BACK. Have emailed but no reply. Cannot find phone number.
3. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Party Delights
Hi Jodie,
Thank you for your review.
We are terribly sorry that you didn't receive a dispatch email with tracking information.
I can assure you that your order was promptly dispatched the following day after the order was placed.
I can also see that your parcel has been successfully delivered to you by Royal Mail on the 3rd September in the evening.
In regard to you not receiving a response to your email, we do inform customers via the auto reply to please allow up to 2 working days for a response. The query you sent us on the 2nd September will be responded to this afternoon.
I'm glad to see that your parcel was delivered on time.
Kindest regards
Party Delights
Ordered party stuff in July knowing…
Ordered party stuff in July knowing there was a delay with their delivery times and I was happy to wait until August for delivery. Anyway they just refunded me a few days before delivery into my bank account? No email no explanation nothing. Guess I'm not getting my order then? Unbelievable.
20. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Party Delights
Hi Hanna,
Thank you for the review.
Firstly, we are sincerely sorry that we weren't able to fulfil your order.
The technical issues we faced when moving systems and warehouses caused significant problems, preventing us from dispatching orders.
Due to the issues still being unresolved at that time, we did make the decision to cancel a portion of the older orders, as we were conscious of the fact that customers had already been waiting an unreasonable amount of time.
We did ensure that all affected customers (including yourself) were notified via email at the time refunds were issued.
Apologies once again that your order was cancelled.
Kind regards
Party Delights
I think this website is a scam
I think this website is a scam. I placed an order over a month ago, and the delivery date keeps pushing out. No response from Party Delights on email queries. I notice the company is in administration. Don't waste your money.
16. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Party Delights
Hi there,
Thank you for taking the time to leave a review,
I'm afraid I'm unable to locate any orders or correspondence under your name.
Can you please send an email with your order details over to partyteam@partydelights.co.uk, Subject 'TrustPilot Review' and we can take a look into this matter for you.
Look forward to hearing from you shortly.
Kind Regards
Party Delights
Party delights
I placed an order on the 02/07/2025 for a few bits for my little boys birthday on the 13th August and my order still has not arrived, I have sent an email today about this but I’ve just read on the website that it can take up to 48 hours to respond which will be passed his birthday party, I’m gutted that I’ve wasted that money when I won’t even get to use them for his birthday, I don’t recommend using party delights
11. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Party Delights
Hi there,
Thank you for taking the time to leave a review,
I'm afraid I'm unable to locate any orders or correspondence under your name.
Can you please send an email with your order details over to partyteam@partydelights.co.uk, Subject 'TrustPilot Review' and we can take a look into this matter for you.
Look forward to hearing from you shortly.
Kind Regards
Party Delights
Don’t bother ordering as it will never arrive!
Party Delights used to be such a good, reliable website, I don’t know what has happened :(
Ordered birthday balloons 10 days before the nominated day of delivery (plenty of time i thought!), still awaiting a dispatch email and it is now nearly a week after the day I wanted the balloons delivered. Now completely useless for the occassion they were meant for!
I don’t believe I will ever receive them going by other reviews I have seen. Definitely avoid this website!
11. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Party Delights
Hi Connie.
Thank you for your review.
I'm terribly sorry that your order didn't arrive with you on your nominated delivery date, as stated on the big red banner on the homepage we're having some technical issues with a new a system which is causing delays including a recent warehouse move.
We appreciate how frustrating it is not receiving your order on time, especially when they're for an occasion and we're truly sorry for the inconvenience caused.
I've sent you over an email to get this resolved for you.
Kind regards,
Party Delights
Ordered some party items nothing arrived
Ordered some party items. Delivery date wasn't exactly impressive being a week from when I ordered. Days after the delivery date has passed and the items still haven't arrived. I've emailed them. No reply. My advice is to avoid this company like the plague.
26. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Party Delights
Hi.
Thank you for your review.
I've had a look into your order and can confirm the estimated delivery date is the 22nd of August - please note this was clearly stated at checkout before you purchased.
As it's only the 31st of July this is why your order hasn't arrived yet. We do also state on our deliveries page on the website that orders are taking around 28 working days to arrive with customers.
The current delay is due to a technical issue & a recent warehouse move which we've stated on a big red banner on the home page.
Of course, if you're unhappy to wait for the order as it hasn't shipped you're more than welcome to cancel the order for a full refund. Please get in touch if you'd like to do this and our customer service team will get this resolved for you.
Kind Regards,
Party Delights
Update on order
Order reference - PDR4001527230.
Placed an order on 4 June with an estimated delivery date of 12 June. Despite emailing the customer service team on numerous occasions, I am still waiting for an update on my order.
4. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Party Delights
Hi Louise.
Thank you for your recent review.
I'm really sorry that you're having a negative experience with us. I have checked our emailing system and am unable to see any emails from you.
Unfortunately, we're having some technical issues at the moment which is why we're having some delays on shipping orders - we have stated this on the website and the current delivery time frame reflects this.
I have sent you over an email in regards to your order and we'll get this resolved for you.
Kind regards,
Party Delights
Terrible service
I ordered goods on 4th June. I was told by email that products would be with me by 12th June. I emailed on 23rd June to be told that they are having difficulty sending out orders. It is now 20th July and still no delivery. The event I needed the goods for has now passed and I have no use for them. Terrible service. I have ordered in the passed and had no trouble 🤬
20. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Party Delights
Hi Donna.
Thank you for your review.
Firstly, I'm terribly sorry about the delay in shipping your order and that it's now missed your event. We are unfortunately, having some technical issues in the warehouse which is cause big delays on orders.
We have stated this on a banner on the home page and also the delivery timeframe does reflect this but I appreciate you needed this for a specific time.
I've therefore cancelled your order for you and processed an immediate refund which you'll receive shortly.
Once again we're terribly sorry for the inconvenience caused.
Kind regards,
Party Delights
Previously great service- what’s happened!
I have used party delights for years and they have been great. I recently placed an order but realised after purchase that the delivery date is in 6weeks so want to cancel the order but now the website won’t let me log in or change my password to cancel the order. Really disappointed. I cannot find a way to contact them.
9. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Party Delights
Hi Katherine.
Thank you for your review.
I'm really sorry to hear you're unable to login to your account, you are unable to cancel the order in your account but we can definitely do that for you.
In regards to the long delivery timeframe unfortunately, as mentioned on the website we're having some technical issues with the warehouse and a warehouse move which is causing long delays on shipping orders. This is why when you go to checkout before you order it shows the delivery date which at the moment is 4 weeks time.
We appreciate this isn't great shipping and we're sorry, we're hoping to be back up and running as normal again soon but until it's resolved the shipping timeframe will be longer to prevent orders arriving after the ETA.
As requested I've cancelled your order and processed a full refund for you.
Apologies again for the inconvenience this has caused.
Take Care,
Party Delights
Ordered a month ago
I think looking at all these bad reviews !!!!! we need to do more to stop this happening to others. I have contacts with national press and will be taking this a lot further if it’s not resolved ASAP. Ordered a month ago
Didn’t arrive
No email to let me know
I had to email them to ask for refund
They emailed back saying refund will be processed …… NOTHING YET
Still waiting on my refund !!!! I emailed to ask NO REPLY. TOOK MY MONEY. NO GOODS. STILL NO REFUND YET. I FEEL IVE BEEN ROBBED !!!
12. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Party Delights
Hi Natalie.
Thank you for your review.
I'm so sorry you've had a negative experience with us, we are reviewing this with the team.
I can see that all your emails have been replied too, you have also responded back to these.
Unfortunately, there is a delay in processing your refund as you have opened a claim with Klarna. I'm afraid when this happens Klarna hold the funds and we aren't able to refund this until they look into this.
I appreciate this doesn't help you but please know we're doing what we can to get them to release the funds from the claim.
As soon as the funds our released a full refund will be processed for you.
Kind regards,
Party Delights.
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