I have not received this order and it’s marked as delivered. I’ve checked with all my neighbour, people within the household and around the property and nothing! Customer service have not responde... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Awful experience. Their customer service is disgraceful. I’ve emailed a few times and tried to contact them on their social media pages and I’ve had no response from them! I ordered my son a Halloween... Näytä lisää
I placed an order for 14 ice buckets to be used for an event. Delivery was never made, only for me to get an update from the delivery company to advise that the address provided by the company was di... Näytä lisää
Yritys on vastannut
Placed an order 2 weeks ago. I have not received an order confirmation or any other information despite money being taken out of my account. I have tried contacting them but I still haven’t received a... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Find fantastic decorations, fancy dress, tableware, balloons and more for any celebration, including birthdays, Carnival, Halloween, Christmas and New Year!
Yhteystiedot
Unit 4, Tallow Way, M44 6RJ, Manchester, Yhdistynyt kuningaskunta
- 0333 900 5000
- partyteam@partydelights.co.uk
- www.partydelights.co.uk
1,5
Huono
2 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 92 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Not arrived
Order number 16813
Paid for express delivery and still not arrived. Have emailed company and no reply.
3. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Party Delights
Hi Jane.
We are extremely sorry for the delay with your order and completely understand how frustrating this must be, particularly as you paid for express delivery and were expecting your order sooner.
We have been experiencing significant delays due to the warehouse being exceptionally busy, and we sincerely apologise that your order has been affected by this. We appreciate that this is not the service you expected, especially when you have paid extra for express delivery.
I have personally checked order 16813 and have now replied to your email directly with further information regarding your order and its current status.
We are very sorry for the inconvenience and disappointment caused, and we genuinely appreciate your patience while we work to get this resolved.
Many thanks
Party Delights
Took money but didnt ship goods - scam!
Ordered some items on 20th Aug with the delivery quoted 3-5 days. 10th Sept and multiple attempts at contacting them with no response. Ive managed to get a refund via my bank thankfully and will never order from them again. Avoid!
10. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Party Delights
Hi Lynsey.
We’re very sorry to hear about your experience and apologise for the frustration caused by the delay and difficulty contacting us.
Unfortunately, there are no order details included with this review, so we’re currently unable to identify the order or investigate what has happened. We have contacted you via Trustpilot to request some further information so that we can look into this for you.
We’re sorry again for the inconvenience and hope to be able to resolve this once we have the necessary details.
Kind Regards,
Party Delights
Still waiting for my £40 order
Still waiting for my £40 order, I’ve not heard back from customer services and I need the items tomorrow. Another unsatisfied customer, wish I had seen the reviews beforehand too…it looked like a legitimate company…it feels like a scam!
***update 11/09 - I don’t understand why you have responded to trustpilot review, but not my email sent directly to you? Are the trustpilot review responses generated by ai?
10. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Party Delights
Hi.
Thank you for your recent review.
We’re sorry to hear that your order has not arrived when expected, particularly as you needed the items by a specific date. We completely understand how frustrating this must be, especially when you have been trying to contact our customer service team.
We’d really like the opportunity to look into this and find out what has happened with your order. Unfortunately, there are no order details included with the review, so we’re unable to identify it from the information provided. We have contacted you via Trustpilot to request your order details so we can investigate this further.
We apologise for the inconvenience and frustration caused and hope to resolve this for you as quickly as possible once we have the relevant information.
Kind regards,
Party Delights
I ordered 2 items 4 weeks ago
I ordered 2 items 4 weeks ago. I waited 3 weeks for 1 item to arrive but the other item doesn’t appear to be dispatched yet. I have had no communication from the company and my emails are going unanswered. Their customer service is horrendous. I really would not advise anyone to order from them
9. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Party Delights
Hi Morag.
We’re very sorry for the delay with your order and completely understand your frustration, particularly after waiting several weeks for your items to arrive.
Your order was unfortunately affected by delays within our warehouse, and we sincerely apologise for the inconvenience this caused. We have checked our records and can see that a response was sent to your email with tracking information. However, as it appears you may not have received this, we have emailed you again today with the details to ensure you have the information you need.
We’re sorry that your experience has left you feeling disappointed. We have been working hard to resolve the warehouse delays and get orders moving as quickly as possible, and we appreciate your patience and understanding.
Kind regards,
Party Delights
No Items Received
Placed an order on 29th August (#16264) with it stating that delivery would be 3/4 working days. I am yet to receive anything. Some of the items haven’t even left the warehouse yet but I haven’t received any email explaining about stock… my daughter’s party is this Friday and I am currently missing a large amount of items for it.
An unreliable company willing to spoil children’s birthdays. Shameful!
I’ve messaged on Facebook, Instagram and emailed too but yet to hear any response.
They’re still posting on their social media to attract more buyers but can’t respond or post items to the ones they already have.
Poor
8. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Party Delights
Hi Nadine.
We’re sorry to hear that you’ve been disappointed with your experience, particularly with your daughter’s party coming up this Friday. We completely understand how important it is to have your order in time for the occasion.
We have looked into order #16264 and can confirm that your full order has now been dispatched, with tracking details provided to you in our response to your email of 4th September. Your email was responded to within 48 hours, and the tracking is currently showing that your parcel should be with you within the next day or so.
We do apologise for the few-day delay in getting your order dispatched. We have experienced some delays within our warehouse recently, which has unfortunately impacted dispatch times. We do currently state on our website that customers should allow up to 7 days to receive their order while we work through these delays.
We appreciate that this is frustrating, especially when you have a specific date you need the items for, and we’re sorry for the inconvenience caused. We hope your parcel arrives very soon and that your daughter has a lovely birthday party.
Kind regards,
Party Delights
If you have not ordered already
If you have not ordered already, do yourself a favour and don’t!
If you have ordered, have an issue and need a refund, send one email and wait 14/15 days. Then, rather than continuing to stress yourself out, contact your card company directly to dispute the transaction. They can retrieve your money for you and deal with the company on your behalf.
My experience has been that this company will not respond, despite what their responses to reviews may suggest, leaving customers stressed and out of pocket.
I normally check Trustpilot before buying online, but unfortunately I didn’t because I was in a rush. My product arrived damaged and the quality was poor. I emailed the company 20 minutes after receiving it, with photographic evidence. I then called, but there was no response, the phone just rings continuously.
I then checked here and saw so many other customers reporting the same issue. The company appears to be responding to these reviews saying that they have contacted the customer and that the customer has not received the response. The strange thing is that all your email order confirmations and company marketing emails come through with no problem!
I sent another email and tried calling once more for good measure, and still received nothing. After 14 days, I contacted my bank, provided evidence of everything and, within 7 days, I had my money back.
Personally, I would rather support businesses and see them succeed. However, based on my experience, I would strongly recommend avoiding this company.
Thankfully, I have my money back and didn't get too stressed over it. However, others need to know what steps they can take if they find themselves in the same situation, so they can avoid the stress and hopefully avoid being left out of pocket.
13. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Party Delights
Hi Emma.
We are genuinely very sorry to read about your experience, and we can completely understand how frustrating and disappointing this must have been, particularly when you had received a damaged item and were trying to get this resolved.
We are especially sorry that you feel you were left without a response and that you were put in the position of having to contact your bank to recover your money. This is absolutely not the experience we want for any of our customers, and we sincerely apologise for the stress and inconvenience caused.
We do have a dedicated customer service team who respond to all customer emails within 48 hours, five days a week, and we are very sorry if this was not your experience on this occasion. We take concerns such as this extremely seriously and would genuinely like the opportunity to look into what happened.
Unfortunately, there is no order number or other order information included in your review, so we are unable to identify the order or investigate this specific case from the information provided. We have therefore requested your order details through Trustpilot so that we can locate your order and look into this properly.
Again, we are truly sorry for the experience you have had. We appreciate that you would rather support businesses and see them succeed, and we are very disappointed that on this occasion we have left you feeling that we did not meet the standard of service you should expect from us.
Kind regards,
Party Delights
Respond to reviews but not customer emails? Still awaiting order.
Ordered last weekend expecting delivery this week for a party - as the website says arrival within 2-3 days; I am now just seeing all the trust pilot reviews and realising I have made a mistake!
Have emailed x2 with no response. Order number #16277. Writing this review as they seem to actually respond to reviews (unlike emails) and hoping I can get this order in time for 13/09 which is the party date?
29. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Party Delights
HI Sarah.
We are so incredibly sorry for the worry and frustration this has caused, especially as you ordered specifically for a party and understandably expected your order to arrive this week. We completely appreciate how concerning it must be to see the recent reviews and then feel that you have not had a response from us.
Our delivery information page does clearly state that, due to the recent delays we have experienced within our warehouse, orders can currently take up to 7 days to be delivered. We completely understand that you were hoping for your order sooner, particularly with your party taking place on 13/09.
There is a possibility that the reply to your email may have gone into your spam or junk folder, although we completely understand that this doesn't help if you haven't been able to see it.
I have now asked our manager to send you a new email directly so that we can make sure you receive it and, most importantly, get this resolved for you as quickly as possible. We will also make sure your party date of 13/09 is noted when looking into this.
Again, we are genuinely so sorry for the stress and uncertainty this has caused you. We completely understand why you have contacted us through Trustpilot, and we really hope we can put this right for you and get your order situation resolved as quickly as possible.
Kind regards,
Party Delights
Failure to refund
*** as complained about below, this company did enter into liquidation on 09/07/2026, company number 14693739. Their own terms and conditions contained on their website confirm this as their company number and that they are a trading style of Ginger Ray Limited I.e said company in liquidation. I didn’t order until 14th July, so they continue to take orders while in liquidation. Their response that they were acquired by amscan international in 2024 below may be true but this ceased being their registered office address in September 2025. Do not order from here. I wish I had checked reviews beforehand. Also, the VAT number displayed on their emails is invalid ***
Received my return on 31/07/2026 but haven’t processed my refund. Ignoring all emails sent regarding this including a complaint. The items were returned unused, in original packaging and within the return period.
31. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Party Delights
Hi Gemma.
We are genuinely very sorry for the frustration and disappointment caused, and we completely understand why you are unhappy with the experience you have had.
First and foremost, we sincerely apologise for the delay in processing your refund and for the difficulty you have experienced in trying to contact us. We can appreciate how concerning and frustrating it must have been to return your items on 31/07/2026 and then feel that your emails were being ignored.
We would like to reassure you that we have not intentionally ignored your correspondence. We can see that responses were sent to you on 16/07, 13/08, 20/08, 24/08 and 31/08. Unfortunately, it appears from the correspondence we have received that our replies have not been reaching you. We are extremely sorry that this has resulted in you understandably believing that we were not responding. If possible, please could you check your spam/junk folder, as our replies may have been filtered there. Alternatively, if you have another email address you are able to provide, we would be very happy to contact you there to ensure that our correspondence reaches you.
We also sincerely apologise for the confusion caused by the company, VAT and website information you have highlighted. There have been changes to the companies and administration behind the business, and unfortunately some of the information displayed on our website and within our emails was not updated as promptly as it should have been. We fully accept that this should have been addressed sooner, and we are sorry for the confusion and concern this has caused.
We have now updated the relevant website information and our email communications to clearly state that we are a trading company of Amscan International Limited, including the correct company and VAT details. We appreciate you bringing this to our attention and apologise that this was missed previously.
Most importantly, we are very sorry that your overall experience has fallen so far short of the standard we aim to provide. We completely understand your frustration, particularly given that you returned the items unused, in their original packaging and within the permitted return period.
Please accept our sincerest apologies for the inconvenience, confusion and frustration caused. We would very much like the opportunity to put this right and ensure that your refund and any outstanding communication are dealt with as quickly as possible.
Kind regards,
Party Delights
Very disappointing experience with Party Delights.
I placed an order on 16 August and paid an additional £6.95 for Express Delivery, which was supposed to arrive within 2 working days. The order did not arrive until 26 August – 10 days after I placed it.
I emailed Party Delights several times while I was waiting for the order, including to explain that because of the delay I no longer needed the items. None of my emails received a response.
By the time the parcel finally arrived, it was too late for what I needed it for. I have now had to arrange an InPost return myself and am seeking a full refund, including the Express Delivery charge.
What has disappointed me most isn't just the late delivery, but the complete lack of customer service. If a company offers and charges extra for Express Delivery, customers should reasonably expect that service to be provided — and if something goes wrong, emails should at least be answered.
Based on my experience, I unfortunately wouldn't order from Party Delights again
16. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Party Delights
Hi Helena.
Thank you for your review.
We are so incredibly sorry to hear about your experience, and we completely understand your disappointment. Please accept our sincerest apologies for the delay with your order and, in particular, for the frustration and inconvenience this caused when you needed the items for a specific occasion.
We can see that part of your order was dispatched within 24 hours, however, unfortunately, the remaining part was delayed due to unforeseen issues within our warehouse. We appreciate that this does not meet the Express Delivery service you paid for, and we are genuinely sorry that your order did not arrive within the promised timeframe.
We are also extremely sorry to hear that you felt your emails were not answered. We have checked our emailing system and can see that a response was sent, although we appreciate that this clearly hasn't reached you. It may be worth checking your spam/junk folder, but regardless, we don't want to leave this unresolved. We have asked our Customer Service Manager to contact you again directly with a fresh email, just in case the original response failed to reach you for any reason.
We completely appreciate how disappointing it must have been to receive your order after it was no longer needed, particularly after paying for Express Delivery and trying to contact us for assistance. This is certainly not the level of service we aim to provide, and we are genuinely sorry that we let you down.
We will also ensure that your concerns regarding the delivery charge and return are properly addressed by our customer service team.
Thank you for taking the time to share your experience with us. We are truly sorry that this has left you feeling that you would not order from Party Delights again, and we hope that by contacting you directly we can at least have the opportunity to put things right.
Kind regards,
Party Delights
In liquidation
If anyone is thinking of ordering- please don't. The company behind this website-Ginger Ray Ltd went into voluntary liquidation on 7 July 2026 but the website is still taking orders and taking money. I placed an order two weeks ago. Received some items and no response when I ask about the rest.
In response to your reply:
Party Delights website states that it is a trading name of Ginger Ray Limted.
Companies house website states that Ginger Ray Limited 14693739 was put into volutary liquidation on 7 July 2026.
Which of these facts are you disputing?
My order number is #15434.
18. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Party Delights
Hi Diane.
We’re sorry to hear that you’ve experienced an issue with your order and understand your frustration at not receiving all of the items you ordered.
We would, however, like to clarify that this review has been left for Party Delights, rather than Ginger Ray. The company behind Party Delights did enter administration in 2024, but the business was subsequently acquired by another company and continues to trade as normal.
We’re therefore concerned that the information in this review may have caused some confusion between the businesses.
With regard to your order, we would be more than happy to look into the outstanding items and provide an update. Unfortunately, there are no order details included in the review, so we have requested these via Trustpilot. Once we receive the relevant information, we can investigate what has happened and assist you further.
We’re sorry again for the inconvenience caused and hope we can resolve the outstanding part of your order for you.
Kind regards,
Party Delights
Poor
***EDIT***
I HAVE NOT HAD ANY REPLIES WHATSOEVER TO EMAILS AND SO PERHAPS PARTY DELIGHTS MIGHT LIKE TO CALL ME IF THERE IS AN ISSUE WITH EMAILS GETTING TO ME. IT'S STRANGE HOW THERE HAS BEEN NO ISSUES WITH AUTOMATIC EMAILS REACHING ME!
KI have used PD previously and had a positive experience. I placed an order 2 weeks ago and heard nothing in terms of delivery. I chased PD a number of times, in particular after the 7 working days and all emails were ignored. The following day I got a notification that the courier had the parcel. It was eventually delivered to the wrong address and 2 items are broken/smashed. The packaging was poor and so not surprising that the two more fragile items have been damaged. Have emailed again to complain.
It is such a shame as this could be a great company, but the customer service and delivery is abysmal.
26. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Party Delights
Hi.
Thank you for your review.
We are truly very sorry to hear about your experience and, in particular, that your recent order arrived at the wrong address with two items damaged. We completely understand how disappointing and frustrating this must have been, especially after you had previously had such a positive experience with us.
We are particularly sorry that the items arrived damaged, and we absolutely appreciate your comments regarding the packaging. This is certainly not the experience we want any of our customers to have.
We have looked carefully at the email threads relating to your order and can see that our Customer Service team has responded to your emails within 48 hours, including those you have subsequently replied to. We are sorry if this has nevertheless left you feeling that your concerns were being ignored, as we appreciate how frustrating it is when you are waiting for a resolution.
We can also see that your case is currently being actively dealt with by our Customer Service team, and we sincerely hope we can get this resolved for you as quickly and satisfactorily as possible.
We are genuinely sorry that this order has fallen so far short of the experience you have previously had with us. Your feedback is extremely important, and we will ensure your comments regarding the delivery and packaging are taken seriously and passed on to the relevant teams.
Thank you for bringing this to our attention
Kind regards,
Party Delights
Items not dispatched for over a week
I ordered items because the website was clear that lead times are 1-2 days. I kept checking but the items hadn't been dispatched for 3 days when I reached out and they had one excuse after another. They stopped responding when I wanted to cancel. Items were delivered to locker 2 weeks later. I have not collected them because I just want my money back but now I have to wait for inpost to send them back and only then I can reach out to them again about a refund. I wont get the money back for postage and dont even know what stated the items are in because im not picking them up.
Absolute waste of time and money. I only wish I had checked trustpilot before ordering
13. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Party Delights
Hi Sanita.
Thank you for your review.
We’re sorry to hear about your experience with this order and understand how frustrating it must have been, particularly given the delivery timescale advertised on our website.
We have looked into this and can see that you contacted our team on the 27th. We’re pleased to confirm that the team will be responding to you today to confirm that a full refund has been processed.
We’re sorry that the delivery took considerably longer than expected and for the inconvenience this has caused. We appreciate that this has been a frustrating experience and is not the level of service we aim to provide.
Thank you for taking the time to leave your feedback.
Take care,
Party Delights
order not sent - terrible customer service
Placed an order on August 8th. No shipping notice. Got in touch via email August 16th. They asked me for my delivery address on August 19th… which they had from the order. August 20th they claimed the order was lost in the post and asked if I wanted it resent or refunded. Asked for it to be resent since they said it would arrive in three working days once dispatched. August 21st they say they have arranged for a replacement to be sent and it would be shipped within 48 hours; the same day I asked them for a tracking number. August 24th they responded saying they couldn’t provide tracking for replacement orders and that my order should be shipped in the next 48 hours; I responded the same day asking for this to be expedited. It is August 25th and I have heard nothing and received nothing. Avoid. Order 14759.
Update Aug 28:
Responding to the reply: They sent me a tracking number on the 26th for a replacement. Today is the 28th and the tracking still says only the shipping label has been created and nothing has been received by the logistics company.
Update Sept 4:
On Aug 31 the tracking still said the item hadn’t been shipped, so I emailed asking for a refund. Today is Sept 4 and I still don’t have a reply from the company and the tracking says the item still hasn’t been shipped.
8. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Party Delights
Hi Natalie.
We are very sorry for the experience you have had with this order and completely understand your frustration. We appreciate that the delays and the communication around your order have been incredibly disappointing.
Having reviewed the email correspondence, we can confirm that the original parcel was unfortunately lost in the post. When you requested a replacement, this was arranged; however, there was then an unexpected delay due to warehouse delays, which meant it was not dispatched within the timeframe originally advised.
We sincerely apologise for this further delay. We appreciate that, having already experienced an issue with the original delivery, you were understandably expecting the replacement to be dealt with much more quickly.
Following your request for this to be expedited, we have upgraded the replacement to next-day delivery, and it is now on its way to you, as mentioned in our emails. We hope this reaches you very shortly.
We are genuinely sorry that what should have been a straightforward order has involved so much inconvenience and waiting. This is certainly not the experience we want for our customers, and we appreciate your patience while we have worked to get the replacement to you.
Kind regards,
Party Delights
What an appalling company to deal with
What an appalling company to deal with. Place an order - no delivery information- nothing. Asked for a delivery date - warehouse is either moving or behind. This company entered Administration in 2024 so why are they allowed to take orders they either cannot or will not fulfil.
UPDATE - order no 14925 not received 3 wks later
Order no 15552 ( 48 hr delivery paid for a week ago ) not received
.
17. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Party Delights
Hi Carolyn.
We’re sorry to hear that you’ve been disappointed with your experience, and we would very much like the opportunity to look into what has happened with your order.
Unfortunately, there is no order information included in this review, so we’re unable to investigate the specific issues you’ve experienced at this stage. We have therefore requested your order details via Trustpilot so that we can locate the order and review the circumstances fully.
For clarity, the company did enter administration in 2024. However, the business was subsequently acquired by another company and continues to trade as normal. We appreciate that the administration may understandably cause concern, but it does not mean that we are unable to take or fulfil orders.
We’re sorry that you have experienced a lack of clear delivery information and appreciate how frustrating it is to be left waiting for an update. We hope to receive your order details so that we can investigate this properly and provide you with a clear response.
Kind regards,
Party Delights
This company does not issue refunds
This company does not issue refunds.
Be very careful !
I ordered a Hungry Caterpillar costume for my grandson. It arrived reasonably quickly but was too small. I returned it, all according to instructions, but in spite of waiting the 10 days, and many emails chasing the refund, I've heard nothing.
No communication whatsoever. And no refund as promised on their website.
What makes it more annoying is that I went ahead and bought the next size up costume fot my grandson as he wanted it so much .
22. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Party Delights
Hi Viv.
We’re very sorry for the frustration and inconvenience this situation has caused, and we completely understand how disappointing it must be to have been waiting for your refund, particularly after purchasing the next size up for your grandson.
We would like to reassure you that we absolutely do issue refunds. In this instance, the reason your refund has not yet been processed is because we have not received the returned parcel at our warehouse.
As mentioned in our numerous emails to you, we have requested your proof of postage so that we can investigate the return with the courier and, importantly, process your refund. As soon as you provide us with the proof of postage, our team can proceed with this for you.
We’re sorry that this has taken longer than expected and appreciate how frustrating it is to have to chase for an update. We certainly do not want you to feel that your emails have been ignored or that we are unwilling to issue your refund.
We hope we can get this resolved for you as quickly as possible once we receive the requested proof of postage.
Kind regards,
Party Delights
£7.50 delivery for balloons weighing…
£7.50 delivery for balloons weighing about 400g!!! Youd think at that price it would be next day! And then they cancel half your order and dont send the other half out. Still waiting 7 days on no sign of balloons. the party has been and gone and what im being sent if i ever get it is no good to me now as half the sizes are missing. Avoid this company at all costs
11. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Party Delights
Hi Alison,
Thank you for the review.
We are extremely sorry if there has been any miscommunication given to you regarding the delivery charges.
Upon reviewing your order, you were charged £7.50 for delivery. As your order is being fulfilled from both warehouses, we do make a conscious effort to ensure these delivery charges are shown at checkout.
We have contacted you directly regarding the fulfilled part of your order which hasn't arrived, to ensure this matter is resolved by us as quickly as possible.
We thank you for providing this feedback and apologise for any upset caused.
Kind regards
Party Delights
It all worked out alright!
I was worried to place an order given all the negative reviews, but my £20 order did show up on the exact day I expected it (I paid for the 3-5 business day express delivery and it came on the 5th business day), there was a confirmation email and tracking number shared upon placement of the order (even though I didn't download the Shopify app so couldn't actually track it), then I got emails and a text throughout the day when my shipment was out for delivery. It delivered a few hours later than the text's time window, and the box it came in was a bit crunched up, but everything inside was fine. All cheap but cheerful gear I ordered for a party I'm throwing but pleasantly surprised with the results of my purchase! Four stars because there was no communication in between and I couldn't follow the tracking number without downloading Shopify so I was a little stressed worrying the stuff would show up in time. But four out of five because everything worked out alright.
18. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Party Delights
Hi Lydia.
Thank you so much for taking the time to leave such a detailed review! We’re really pleased to hear that your order arrived on the expected day and that everything inside arrived safely and was perfect for your party. 🎉
We completely understand your concerns about ordering after seeing some of the negative reviews, so we’re especially grateful that you decided to give us a try. It’s fantastic to hear that the order confirmation, tracking updates, delivery emails and text notifications all came through as expected.
We’re sorry that there wasn’t more communication between placing your order and dispatch, and we appreciate your feedback regarding the tracking. We understand how reassuring it is to be able to follow an order, particularly when you have a specific date you need it for.
Thank you again for your honest feedback and for choosing PD. We’re delighted that everything worked out and hope you have a fantastic party! 🎈
Kind regards,
Party Delights
Order did not arrive within the promised timeframe
I placed an order 10 days ago for items required for my sons' birthday party in a few days time, I have received zero updates on my order, I have emailed, completed a form and tried to call Party Delights but have received no response.
8. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Party Delights
Hi Kirsty,
Thank you for the review,
We are sincerely sorry to hear that your order hasn't arrived in time for your son's birthday. This is naturally a very time-sensitive order, and for us to let you and your son down is unacceptable.
I can see that we did reply back to your email within 48 hours, explaining that due to a recent warehouse move, there have been order dispatch delays.
This doesn't excuse the fact that orders should be dispatched on time or at least communicate delays to customers.
We are working behind the scenes to improve our order dispatch time and value any feedback left by our customers.
Kind regards
Party Delights
I placed an order on the 10/08/2026
I placed an order on the 10/08/2026.
I have contact via the website and via email. But as of yet no reply. I understand thing can go wrong but come on party delights pull your socks up. Respond to your customers. Your reviews are shocking. Please update me on my order.
17. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Party Delights
Hi Sue,
Thank you for the review,
Unfortunately, I have been unable to find any emails from yourself by searching your order number and the email address connected to your order.
We of course want to ensure that all emails are being received to us and replied within 48hrs.
I have reached out to you directly and requested screenshots of your contact form for further investigation.
Kindest regards
Party Delights
Avoid!
Oh, how I wish I’d read these reviews before ordering.
I placed my order on 4 August, including gifts for a party that has now sadly come and gone. I emailed the company a week after ordering and have followed up several times since, but I’ve heard absolutely nothing. I’ve checked my spam and junk folders too, so unfortunately, there’s been no response there either.
At this point, I’m beginning to wonder whether I’ll ever receive my order - or my money back. It’s extremely disappointing and frustrating, especially as I was genuinely looking forward to receiving my items.
The lack of communication and customer service has been appalling. I certainly won’t be ordering from this company again.
Avoid!
4. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Party Delights
Hi Naomi,
Thank you for the review,
We’re very sorry to hear that your order has not arrived in time for your party, and we completely understand how disappointing this must have been.
We have recently moved warehouses, which has unfortunately caused some delays while our new operation has been getting up and running. We appreciate how frustrating this is, particularly when orders are placed for specific occasions.
We can see that we have responded to your emails within 48 hours, but we’re sorry that you have not yet received the information you were hoping for. We will be contacting you again directly with a further update regarding your order.
Thank you for your patience, and we sincerely apologise for the inconvenience caused.
Many Thanks
Party Delights
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