Parceldirect Arvostelua 

I ordered an insured package delivery worth 58,91 euro. I tried dropping it off at two different locations today, but the drop off code simply did not work. I wasted more than two hours of my day and now I need to find another shipping company. AVOID this company at all cost, customer service is also not responsive to my request regarding a refund.

Sent 2 separate parcels to France, one priority the other standard, both door to door delivery. When the priority package arrived in France the delivery driver called the recipient to let them know he was going on holidays for 10days and that the package needed to be picked up (from his house) if they wanted it at all because when he returned in 10 days he would be sending it back to Ireland because the 7 day collection date would be up. The standard parcel arrived at a different depot and they called to have pick up arranged. I raised a complaint with parcel direct because the service I booked was door to door, this was 24 weeks ago and they have become unresponsive to any emails. Avoid them, 0 customer service!!

Don't trust this company. They lost a expensive item I've sent and 1 year passed and they still haven't paid the valeu despite it was insured. Costume service doesn't sort anything. They keep blaming they hired

dreadful company. i paid €137 to send an item to austraila from ireland. i used parceldirect and it was to be sent via Fedex. i was told to deliver the item to a collection point which was in a shop near me. when i got there they told me they didn't accept fedex. it was late and the item had to go the next day so i used another courier. i sent an email explaining this and they apologized and told me i'd have a refund in 5-10 days. 5 weeks later no refund, they won't respond to emails. absolutely dreadful company. i managed to get the refund in the end after threatening legal action and opening a case with the Competition and Consumer Protection Commission

Waiting for Parceldirect to collect a parcel since 12 Jan 2026. We have emailed them 3 times in this regard but only get a computer generated response. There is no customer service phone number on their website which is very frustrating. They have our money but we have no service.

Please for the love of God do not use them for anything. I made the sole mistake of using them for their services on the 2nd of November, 2025, and was double charged. Up till this date I have not been refunded. I have sent emails upon emails and they have overlooked all of them. They are thieves and not a honest bunch. Please I repeat, do not use them.

Great service to use. I have used PD for a number of years now without fault. I have used them for domestic and international postage for all types of parcels, heavy boxes of books and small packets of more valuable items. I have done drop offs and had collections done. I think once a parcel was not collected the next day but the day after, I lice rural and I knew it would be collected so I didnt panic - and sure enough the following day it was on its way.

Still no refund from parcel direct .very dissapointed

I am a small business owner and relied on ParcelDirect to ship customer orders during the Christmas period. This was a mistake.
​My experience:
​Three Consecutive No-Shows: I booked collections for 3 separate days this week (Dec 15, 16, & 17). The driver failed to arrive every single time.
​False Promises: Each day, I contacted customer support and was explicitly told a driver would "definitely" collect that day. These were false assurances.
​Business Impact: I was left waiting for days with packages sitting in my office, forcing me to eventually find an alternative carrier at my own expense to get orders to my customers.
​If you are a business that values reliability and honesty, I cannot recommend using this service. The lack of communication and failure to deliver on paid services is unacceptable.

I have been chasing parcel direct about a package that we paid to get collected. the package wasnt collected for a week, then was lost - we got no explanation or apology. we were told it was unfortunate. They wouldnt put us in contact with their partner UPS either.

They change you with the excuse to give the wrong measures. In reality they give you a very good price so you buy their service and then they will overcharge because you gave “wrong” measures. This is a rubbish company

Simply Avoid this company. . My parcel from london was “delayed” repeatedly. I called repeatedly and the service was atrocious. I asked to speak to management and was told they were on holidays. Then the company stopped answering their phone. DO NOT TOUCH THIS COMPANY … EVER!!!!

I placed the order on Tuesday. No one collected by Friday. I contacted customer service and they told me someone would collect that day. No one came. It was an urgent package so it was very annoying. I used a different service. I told them I'd like to cancel as no one has collected and instead of an apology all i got was 'Hi, I will cancel this. Be advised, refunds take 5-10 business days.' A very cold response. If the main function of your business is to collect boxes and deliver and you are unable to organise the collect part then there is something seriously wrong.

My sister posted a €200 mirror from Cambrige to Ireland on June 24th. The shipping cost €45 which I thought was fair.

Two months later I recieved an email from Parcelsdirect saying I was liable for an additional €48 for not including the width of the packaging and €79 custom charges.

I questioned theses charges with Parcelsdirects. They told me I had agreed to these charges when I accepted their terms and conditions

In their terms and conditions it states that "the reciever or sender should pay custom charges before delivery". But I was only made aware of the custom charges 2 months after delivery.

Parcelsdirect are not abiding by their own terms and conditions. Custom charges are being hidden from customers until months after delivery. Not a good service.

Wow 👌 from start to finish fantastic service thank you so much collected parcel and delivered within a week to Australia this is amazing service so efficient and tracking all the way keep up the good work and a BIG THANK YOU from me. Incredible service.
Ailish

I used them for parcel something within Dublin in February- not only did they not inform me that the product couldn’t be delivered due to a label issue - they left it with a neighbour after a week. When I finally received it back - I realised that they had broken it into two pieces - and this was not glass but rather wood, which takes a lot to break.

In addition, when I contacted them a customer manager named Michael told me that he would do the needful but even after 5 months nothing is done. They don’t respond to emails. Specially the customer service manager Michael - I can understand if the company can’t do anything or if time is required but he did not even care to respond to any emails nor provide any update. After 5 months I got them to refund my parcel fees after following up many times. But what about the product they purposely broke? This wasn’t even glass or anything delicate.
Avoid them if you don’t want a hassle with your delivery.

Order number PD6506325

We are dissatisfied with the unfulfilled collection of a parcel, booked two weeks ago. We understand there have been attempted collections at the apartment complex, but the lack of direct contact with the designated person for the parcel is unacceptable and has prevented successful collection.

Company picked up my parcel for next day delivery. Back in May.....
After 1 week the told me after numerous phone calls that they lost my machine. It was in quite a big box. They said they check the warehouse for this missing machine.
Another 2 weeks past and no sign of it. After more numerous phone calls they said no it's definitely lost. They said I need to make a claim.
Now bearing in mind this is a Sewing machine. That they lost.
They asked for receipts to prove value. I sent these in and stated on their website it was worth 380 euro when I booked the delivery.
They told me today they will pay me 20 euro for my machine that they lost.
While they received payment from UPS for my machine. Absolute scammers wouldnt recommend using them to any businesses.

I had a terrible experience with Parcel.ie. I paid in advance for a delivery from Dublin to Brazil. The delivery was crucial for me – I had just undergone a C-section and was traveling alone with a newborn baby. I couldn't carry the luggage myself, so I trusted this company to help.
Not only was the service never fulfilled, but I was also left without my clothes and my baby's belongings, and I have been waiting for weeks for a refund that was promised but never delivered. I paid extra for delivery notifications and handling, but they never even rang the doorbell or contacted the recipient.
I’ve sent multiple emails, and the only answers I received were vague and dismissive. Their customer service is unprofessional and unresponsive.
This company is unreliable, irresponsible, and should not be trusted. I will be reporting them to:
* CCPC – Ireland’s Consumer Protection agency
* ECC Ireland – EU consumer dispute resolution
* Small Claims Court – For legal action
* Public platforms like Trustpilot, Reddit, Boards.ie, and Google Reviews
If you care about your items or peace of mind, DO NOT USE Parcel.ie.

Have been a Parcel Direct customer for about 4 years now. The website & app is easy to use, the company offers excellent pricing and delivery options & the
customer service is always reliable & helpful. Highly recommend!