Paradigm Housing Group Arvostelua 

Saskia has been absolutely amazing. She understood things were urgent & turned the enquiries around ridiculously quickly. She single handedly saved our chain from collapsing! Customer service at its best & we couldn’t be more grateful.

After 1st visit and had plaster ripped out looking for water leak, was told I need another visit to make good, living room was upside down and was thinking how long till next appointment, but they made a call and got Craig here next morning first thing so didnt have to wait long so could put living room back to normal.

Excellent clean, tidy abd professional workmanship carried out and cleaned up with no dust.

Thankyou as makes a big difference especially when you have kids in the house.

Unhelpful and rude and live in a block with no lift they don’t like to hear about people complaints about the block they just don’t want to help nobody

Technician came to repair me boiler and was very professional and explained to me what the problem was and he sorted it out.

Much appreciated

Good company when it comes to caring about people

A very personable man. Kept me informed what he was doing . Showed me what to do in the event of reoccurrence . Paradigm have been an amazing association. Any issue I have has been dealt promptly.

Very happy with the service all your staff are very helpful

As a disabled person with many health problems and daily struggles i cant praise and thank them enough this company are very friendly and helpful staff who listen and care they go the extra mile to help im so greatful thank you so much.

The form I rec’d did not allow me to answer as clearly as I would have liked but the good desire of Paradigm to answer satisfy their tenants was worthy.From the form I recd Iwas not able to click on a link to send in my answers but I consider that Paradigm are trying to help and that is good isn’t it?also I was emailed by Paradigm to say my comments on my emails were being passed on.That was terrific response and shows how open and will img they are to help
Kind regards
David

I gave one star as I could not give Zero . Paradigm has become useless there operators are getting worse and worse , you can not speak to a housing officer as operators do there best to avoid that , you can’t even get there e-mail again operator won’t give it . All the answers are we will get them to call you as if we do not have to work . The rubbish has not been cleared up for 3 to 4 weeks and place getting full of rattans , operator suggest for me to dispose of it somewhere else I would like to see high management getting involved and or CEO . The famous answer is we will call you as if we don’t have jobs

Paradigm failed me. They refused to recognised domestic abuse and sided with the abuser. They went on to refuse to help me and condemned me to homelessness due to their lack of empathy and blaming red tape for their inaction.
I lost everything.
Shame on Paradigm.

Moved into a brand new property had had major issues with mold its everywhere and now over my sofas bed and cloths every thing is destroyed suffer with mental health and this has really got me depressed

Saskia was fantastic and really helped me sort out a long term IT problem.

She was amazing.

Paradym are my housing provider,
The staff that they employ are so helpful & go that extra mile for their tenants.

Very easy to talk to and very knowledgeable and friendly people.

Both technicians that attended were very kind and respectful of my home. They did a great job! Thank you.

Great service, they listened and helped me whenever I had an issue. Saskia (Shared Ownership Officer), was very helpful, professional at all times and was able to help me with my query. Thank you Paradigm

Paradigm seem to have a knack for employing excellent staff. My latest experience involved an electrical check at short notice, I was in chaos with various people in and out, furniture all over the place, not to mention a neurotic dog and senile cat! The electrician was lovely, he got on with his job, accepted chaos without complaint and even helped with and pointed out some things that Paradigm could help with. He removed a tree growing from a down pipe, checked water was flowing which resulted in a grateful upstairs neighbour too. Excellent customer service 😊 I might have the date of experience slightly wrong 😐

I am utterly disappointed and appalled by the ongoing neglect, dishonesty, and systemic failures of Paradigm Housing. Despite numerous promises and assurances, my family and my MX partners family have been repeatedly ignored, dismissed, and let down at every turn.
The most distressing incident occurred on June 10th, when a contractor responsible for blood left all over my property visited. The blood was not cleaned up, and the contractor left dangerous hazards, creating a traumatic environment for my young children—especially my seven-year-old daughter, who was deeply traumatised by witnessing the blood. To make matters worse, the contractor falsified their times, claiming they left at 5:15 pm when in fact they left around 3:15 pm—just so they could claim extra hours and money. This blatant fabrication and dishonesty are not only unprofessional but deeply unethical, especially given my vulnerable situation as a single mother caring for young children.
Since that day, I have been subjected to failed promises of callbacks, which never happen. I’ve been promised urgent contact, follow-ups, and resolution, but all I’ve received are vague emails and empty assurances. Paradigm’s repeated failure to respond or act on these promises is nothing short of neglect and deception.
Most urgently, my application for a mutual exchange is being ignored despite the critical and immediate safety concerns involved for my Mx partner. My mutual exchange partner is fleeing domestic violence and desperately needs to move for her safety and that of her children. Her circumstances are life-threatening, yet Paradigm continues to dismiss and delay her urgent request, ignoring the severe risk to her and her family’s safety. This blatant disregard for vulnerable women and children is utterly horrible.
Paradigm claims to be a charity, but their actions tell a different story. They fabricate and falsify documentation—such as the times they claim operatives leave properties—just to cover up negligence and possibly to gain more money. They care nothing about domestic violence victims like my MX partner, about helping vulnerable families like her, or about doing what’s right. Their priorities seem driven solely by profit and bureaucracy, with no regard for the people they are meant to serve.
I am deeply unhappy with the service I have received. Their treatment of young women, parents, and vulnerable families is disgraceful. They have shown no compassion, no professionalism, and no genuine concern for the safety and well-being of the people
In summary, Paradigm Housing is untrustworthy, negligent, and utterly indifferent to the needs of their tenants—especially women and families fleeing domestic violence. Their dishonesty, failure to act, and blatant neglect have caused trauma for myself and MX partner, additional risk, and suffering. I would not recommend them to anyone, especially families or individuals.
I am also distressed by the lack of meaningful communication from Paradigm, especially after previous maladministration incidents, which had previously led to formal complaints, apologies, and compensation.Moreover, I feel targeted, discriminated against, and retaliated against for making a formal complaint to the Housing Ombudsman. This perceived victimisation has further hindered my family's access to the support and resolution we desperately need.
Given the urgent circumstances and the clear evidence of ongoing concerns, I respectfully request that Paradigm Housing reconsider and accept the mutual exchange application promptly. I believe that a timely resolution is in the best interest of all parties involved, particularly considering the safety and well-being of vulnerable individuals. I trust that, upon careful review of the circumstances outlined, your organisation will recognise the urgency and respond accordingly, in line with your responsibilities to support and protect your tenants.

Absolutely appalling customer services. Completely unprofessional, haven’t kept me or my housing update with any changes or information we’ve asked for. Only responded to email when we’ve sent over 4/5 emails prompting for a response. No one wants to take responsibility so passed from pillow to post!