PandaRemit Arvostelua 

I will never use this app again! What a pain in the A$$. I sent money for a birthday and they wanted photos of my card front and back and my drivers license to verify. I was told to be patient and give the bank time. They had me jump through hoops and now they state they are working hard to refund my money??!! Where is the money then?? Don’t use this app for international transfers. All I know is my recipient never received the funds and the app stated their partner bank had the funds. I don’t have the money back. This was supposed to take 15 minutes and now it’s been 2 days.

Good goodgg

They customer service was not helpful. I have already paid my payment via bank recall fund. They unable the trace the record although I have given them the bank debit advice. They still claimed that I have not paid for the transfer and now they are withholding my fund for my subsequent transfer.
The customer service agent was very irresponsible. Now they just ignore my WhatsApp. Without replying to my message when I asking for the status.

【避雷熊猫数汇（Panda Remit）】

本人于近期通过熊猫数汇办理一笔584欧元汇款业务。

付款后银行卡已成功扣款，但订单一直显示处理中。等待数小时后，我主动联系在线客服，才得知需要补充审核材料。

整个过程中，平台没有通过短信、邮件或站内消息通知我需要补件，完全依靠我自己主动联系客服才知道情况。

随后我按照要求上传了相关银行账单材料。

令人无法理解的是，提交后客服又要求我补充此前已经成功完成的历史订单资料。对于已经审核通过并成功到账的订单，为何还需要再次提供材料，客服始终没有给出合理解释。

按照客服说法，审核通常24小时内完成，因此我选择继续等待。

然而第二天再次联系客服时，却被告知审核未通过。在此期间，平台没有发送任何审核失败通知，也没有主动联系我说明原因。

最终平台表示只能退款处理，而退款还需要数天时间。

我认为平台存在以下问题：

• 未及时通知用户补充材料；
• 审核要求一次次增加；
• 审核标准不透明；
• 审核结果反馈严重滞后；
• 资金被长期占用；
• 给用户造成实际经济损失和时间损失。

我理解金融机构需要履行反洗钱及合规审核义务，但无法接受如此低效且缺乏透明度的处理流程。

希望其他用户在使用前充分了解相关风险。

Absolute scumbags. Zero support, impossible to reach a human in the evening due to “high volume”. If you’re lucky enough to reach a human during the day, they are completely useless and tell you contact the international support WhatsApp number. The messages don’t even DELIVER, so their device isn’t even on. What a complete scam, they have over 4000 dollars of my money.

I don’t understand why SG gov allow them to do remittance. Auto deduction from our bank directly but refund will request to provide bank details with full name over chat online. What kind of data protection are we having. If they only accept passport with Chinese Characters they should only remit with China

Refuse send my money as I am pensioner which is discrimination
And no wages proof ?
Sent through my Bank Australia
IMT no probs they lost good customer and rather strange rules against old people

Transaction was fast and very smooth. I appreciate the conversion rate as well.

I send money for the 1st time and I upload wrong documents but the customer service help smoothly throughout the transaction. Thank u whoever was🙏

I made a transaction of €300 to India through Panda Money. The amount was deducted from my account, but the recipient never received the money. It has now been 10 days, and I still haven’t received any refund.

Customer support replies very late, and now they have completely stopped responding. They only said the transaction failed, but there has been no proper update or resolution since then.

Very disappointing service and poor customer support. I would not recommend Panda Money based on my experience.

Your team keeps saying that my bank has stopped the transfer, but I have already confirmed directly with my bank that the transfer was successfully initiated on the same day from their side and there are no issues or blocks placed by them.

The payment has now been stuck for more than 6 days with “Contact Customer Service” status, and I still have not received a proper resolution or clear explanation from your side.

This involves a large amount of money, so giving conflicting information without actually resolving the issue is unacceptable. I have already contacted support through chat, multiple times, but the responses have been delayed and unprofessional.

If this matter is not resolved urgently, I will escalate it formally to the relevant financial regulators and consumer protection authorities.

Please investigate this properly and provide a clear update immediately.

Super service

my first remittance, helpful customer service, will give them more good reviews for the next transaction

It's very fast transfer it's very helpful for customer i would like to thank you so much panda remit 😍

Thank you for being a trustworthy money transfer app. It was my first time using it and I was a bit confused, but the customer service was very helpful, so the money was in my account in less than 30 minutes.

NEVER make a remittance on public holidays or non-working hours/days as it takes forever to arrived causing great inconvenience despite having one of the lowest service fee.

It’s painful for the receiving end.