STAY AWAY! On 23 August 2019, the lady who runs the Spring Hill office took a payment of 595$ from me (Invoice no. AU-SPHL01470812) to send two big parcels from Brisbane to Toronto. As months... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
They just did it - we had 3 couriers cancel on us due to the location of picking it up, but pack n send just did it. Very grateful.
Yritys on vastannut
I went the DIY route - worked exactly as advertised. Great to be able to drop off in BNE Inner City on a Saturday - Thanks Spring Hill!
Yritys on vastannut
Every delivery has gone off smoothly so far. Only difficulties have been on the receiving end (‘lost’ commercial invoices)
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Yrityksen tiedot
- Kuriiripalvelu
- Lähetti- ja kuljetuspalvelut
- Kotiinkuljetus
- Logistiikkapalvelu
- Postitus- ja lähetyspalvelu
- Varustamoyhtiö
Yrityksen kirjoittama
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Yhteystiedot
1/457 Upper Edward St, 4000, SPRING HILL, QLD, Australia
- (07) 3832 9229
3,8
Hyvä
15 arvostelua
Ei ole aiemmin pyytänyt arvosteluja
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On vastannut 100 %: iin saamistaan huonoista arvosteluista
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STAY AWAY
STAY AWAY!
On 23 August 2019, the lady who runs the Spring Hill office took a payment of 595$ from me (Invoice no. AU-SPHL01470812) to send two big parcels from Brisbane to Toronto. As months passed by and the parcels would not arrive, I emailed her several times but she kept ignoring my messages. When I would call her on the phone, she would keep repeating that she was in touch with Customs and that Customs was still checking the contents of the parcels. When out of despair and frustration I decided to contact their Field Manager, I found out that my parcels had never left the Spring Hill office and that the above-mentioned lady had been lying to me about her talking with Customs. My parcels had never reached Customs.
The Field Manager admitted that this lady deliberately decided not to send my parcels despite having received the payment and that she would keep lying as she was too ashamed of what she had done.
After her attempted theft was found out and thanks to the Field Manager my parcels were sent and I received them after a week or so.
9. syyskuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä PACK & SEND Australia - Spring Hill
Hi Anna, We are disappointed to receive your review and apologise for any delay in delivering your goods last year. We're not certain why this review has just been posted when the job was completed almost a year ago. If you need us to take any action over and above the resolution that our Field Support Manager has achieved, please email us at customerservice@packsend.com.au.
Great friendly and efficient service by…
Great friendly and efficient service by the Spring Hill team
19. tammikuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä PACK & SEND Australia - Spring Hill
Hi Allan. Thank you for your kind words, we are delighted to read how our staff delivered above and beyond your expectations.
it’s worked for me.....
Every delivery has gone off smoothly so far. Only difficulties have been on the receiving end (‘lost’ commercial invoices)
8. joulukuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä PACK & SEND Australia - Spring Hill
Thank you Conan for sharing your positive experience with us. Much Appreciated.
Excellent and super easy
27. marraskuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä PACK & SEND Australia - Spring Hill
Thank you David for the positive review.
Amazing - they just did it!
They just did it - we had 3 couriers cancel on us due to the location of picking it up, but pack n send just did it. Very grateful.
18. marraskuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä PACK & SEND Australia - Spring Hill
Thank you Liz for the positive feedback. We are happy to know that we were able to accommodate and fulfill your shipping needs. Hope to see you again.
Vastaus yritykseltä PACK & SEND Australia - Spring Hill
Thank you Malin for leaving a positive review.
Great & prompt service
13. lokakuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä PACK & SEND Australia - Spring Hill
Appreciate the positive feedback Michael.
Delivered promptly & without issue.
25. elokuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä PACK & SEND Australia - Spring Hill
Thank you for your positive feedback
Vastaus yritykseltä PACK & SEND Australia - Spring Hill
Appreciate the positive feedback Sandra.
Vastaus yritykseltä PACK & SEND Australia - Spring Hill
Thank you for your positive feedback Kate
Convenience
2. toukokuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä PACK & SEND Australia - Spring Hill
We are glad to know your experience was positive in every possible way.We really look forward to serving you for many years to come
Efficient fast and super easy to book
2. toukokuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä PACK & SEND Australia - Spring Hill
Thank you for taking the time out of your busy day to write this review. It is great to know that we were able to provide you with the highest levels of service.
Easy and streamlined
Easy and streamlined. No hiccups whatsoever.
27. helmikuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä PACK & SEND Australia - Spring Hill
Your review serves as a confirmation to all of us that our efforts in the selection process are making a difference in the daily lives of our customers, Looking forward to your next visit.
I went the DIY route
I went the DIY route - worked exactly as advertised. Great to be able to drop off in BNE Inner City on a Saturday - Thanks Spring Hill!
23. helmikuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä PACK & SEND Australia - Spring Hill
Thank you for your kind words and for giving us a high five for all that we do. It is truly nice to know that our efforts are paying off.
It took a week for my boxes to be…
It took a week for my boxes to be collected
17. helmikuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä PACK & SEND Australia - Spring Hill
Hi Stephen. We apologise for the delay. On occasion, our pickups can be missed due to unforeseen circumstances. We can assure you this is not a regular occurrence and we would love the opportunity to show you what we are truly capable of.
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