Overdales Arvostelua 269

Nosy, rude and threatening. I had a couple of issues with fraud from my account years ago, couldn't claim back money for everything spent, thought the issue had been dealt with years ago only to begin getting threatening letters, constant emails and phone calls from these people. Sent me into a real mental health spiral I could not keep up with the constant harassment wouldn't be able to make sense of an email before getting a letter or attempted phone call. I have accepted that the things I couldn't claim back I would just have to pay to get them off my back, got in touch to be bullied into working out my monthly spending on the spot just to work out a payment agreement, of course when working things out off the top of my head (given no time to look at all my bills) I got some things wrong, phoned back today to make the agreed payment on the agreed date, made the person aware that I had gotten my mental calculations wrong and I was met with rudeness and flippancy, judging me for what I earn and what my bills and living costs come to. The phone call is hard enough to make and sit through as is no need to make it more embarrassing when someone has worked up the nerve to push through and cooperate. Felt like I was being interrogated and just well bullied. Quite often in situations like these the people you are dealing with are struggling with mental health issues (largely due to you to begin with in my case at least) it would not hurt to keep in mind due diligence and duty of care.

Brand new contract for phone. These spam artist kept calling child's phone and now we blocked number they keep texting.
Who the fudge is Overdales. Spam should be prosecuted for harassment

Awful company .
Victim of fraud .
You companies foot loose and fancy free attitude is written all over this site !!

Everyone has a duty of care and
DUE DILIGENCE as per YOUR operating procedures laid out for YOU in UK LAW .
See you in the High Court Shortly

Tia you avoid me !! Hence legal action . Every day a manager isn’t available . I needed to converse with someone above your pay grade .

Ghastly firm. I was the victim of a fraud on an Argos card. I believed the matter to be settled only to start getting threatening letters from Overdales. Despite getting in touch with them and informing them of the particulars of the case, they continue to send threatening letters and haven't managed to bother investigating or taking up the matter with Argos. Both ineffective and incompetent.

One of the worst debt collectors who do not know their jobs abuses people.

Horrible company person I spoke to talked about paying it back in bucks rude aggressive bullies

I will never speak to them again

Got a letter to say I owe Vodafone, ignored this tripe. They kept going on with letters, so I emailed asking for proof, they gave some dates, a year, account number and a mobile number. I tried to log in using those details on Vodafone but didn't work. I then went on Vodafone chat which was helpful, explained the situation and as she was unable to log in with the details from them either, she then told me a hint for security information perhaps that would help- which it didn't, she asked me my favourite colour and my sisters- I replied I don't have a sister! Gave my fav colour still nothing. She was getting suspicious so she asked her manager then they've escalated it as fraud to their fraud team as she said it looks like a third party is involved and they want to help.
Email reply from Overdales said they are not obliged to ask their client (Vodafone) for any further proof as me not responding to them admits I owe it (hahahaha). So I've now told them everything is on hold and they're to speak to their client as it's now being reported as fraud and they will be in touch. This was followed by a generic email they are busy and might take 10 days to respond (take as long as you like, il also take 10 days to respond also from now, due to high volume of emails ;)
No need to send a copy and paste reply Annie, Complaints Manager- spend your time replying and being useful to emails instead of rigorously going through trustpilot, that's your priority.

Trusted collections company I've known for a good long while.

Easy to understand what's owed, when to pay & what is outstanding.

Never had a problem via control panel web login to maintain & pay amounts.

Polite customer services when I've contacted them for various reasons to clarify queries.

Terrible Experience with Overdales Legal

I am utterly shocked and appalled by the way Overdales Legal has handled my case. They accused me of an incident that allegedly occurred in 2019, but I wasn’t even notified until 2022. Without any fair warning or opportunity to resolve the issue, they went ahead and charged me, and now they have taken the drastic step of freezing my accounts until 2028.

This is beyond unacceptable. Blocking someone’s accounts for six years over a matter that wasn’t properly addressed or communicated is not only unjust, but it has also caused me significant financial distress. The lack of transparency, fairness, and professionalism from Overdales Legal is truly disgraceful. I strongly advise others to be cautious when dealing with this company, as their practices are absolutely unreasonable.STAY AWAY

Awful company, no interest in helping you. Rude on the phone, not willing to elaborate, listen or take an understanding of the situation. STAY AWAY

By the looks of things they just reply with the same response on all reviews, not wiling to resolve anything just want to take take take your money. Had zero contact before they put their charges on as well, calling me a liar. They're willing to put people into bad situations just for a couple of quid.

They sent a letter to my mother's house claiming I owe £300, as far as I'm aware I have no debts so I sent them an email requesting information on what the supposed debt could be for, received a response 14 days later where they refused to elaborate on what the money was for.

Added their email address to the spam/phishing blacklist and told my mother to use any letters they send to her address as kindling.

Received a letter sent email to then does not exist comes back demon try to reset password on account no email found mmm going to court I want it in writing not over the phone legally I’m in titled to a paper trail of conversations

Impossible to contact other than phone call which is impossible due to my work hours not working with there opening hours (night worker so asleep during day times) email responded to eventually. Website not working after months of trying with no fix in sight according to there email to me. Absolute joke what sort of solicitors do the employ if this is how the do the basics.

THEY ARE AMBULANCE CHASING LIARS---ASKED ME FOR MY DATE OF BIRTH.....I'M NOT TELLING YOU
THAT....

Funny that lowel and overdales are the same company and same directors on companies house .
You have not sent a credit agrement wich makes the debt unforsable so leave me alone.

Send threatening texts even though
I’m paying them on time every month. I have mental health issues so this really upsets me. I’m thinking about taking further action. This company needs to get their act together and work professionally and help people, not threaten, a text like that could end a vulnerable persons life, just remember that!

This firm is a scam. They claim to have sent me letters which I never received. When you try to contact them you’re either dismissed or they tell you to try call another day because their service is down but they are so quick to threaten to send bailiffs and pressuring you to set up a payment plan. Their system is made in a way that you cannot contact them. I will be reporting to the Solicitors Regulation Authority because clearly they are out to scam people.

The useless company out there. They work with lowell so lowell passed our account over to them. Yet they can't verify our details online and want us to send in I.d and the people on the phone are useless. Yet if they work with lowell they have all our details. Yet trying to set up a payment plan which I want to do online is impossible. Absolutely useless and rude company. They then tell you to ring back as having system problems. Bogus solicitors with kids who answer the phone. I could do a better job and I'm not even qualified. Trying to tell me the courts have ordered £100 a month payment plan total rubbish as its been passed over from lowell and hasn't been to court since . Liars and frauds

Its bean more than a year that I have paid the debt and they still with the same B.S. saying that I still owe them money they just want to scam people

Constantly sending letters and calling regarding a contract which was never mine. Threatening me with CCJ'S. Modern day Dick Turpins.