OUTsurance Arvostelua 

I've been with Outsurance for close to three years now.

I have a business insurance policy with Outsurance, where I pay over R5000 per month. On June 14th, I was the victim of an armed robbery. I've sent through CCTV footage, the official call log from my security company, my telephone location and billing data, photos of all gear stolen, serial numbers, the make, model, color, and registration number of my vehicle, and everything in between. To date, they have still not paid out my claim. All they have to offer are excuses. They refuse to answer what the delay is, and they continue subtracting my total premium, even though most of my gear was stolen.

The assessor working on my claim is lax in answering my e-mails, and I constantly have to query from my side for updates. E-mails and letters from my attorney are being ignored.

By far the worst service I have ever received. I can honestly say that I do not recommend Outsurance to anyone. More headaches and hassles than anything else, and your gear is not safe when it is insured with them.

I am Super impressed with the service I received from Outsurance during my claims process.
Fast, efficient and friendly is only a few words that spring to mind.

It is refreshing too see a company keeping to its word with a smile at this day and age in South Africa!

Outsurance Outbonus - a complete scam. I received a letter at the end of three years insurance congratulating me on my Outbonus of >17,000 Rand (1000 USD). Outsurance never paid it despite three follow up calls where the phone agent kept saying they would ask management and 'come back to me'. Avoid like the plague. - Such a scam.

I am extremely irritated by your service, why are you debitting 446 on my account while I'm canceling your insurance, I was never told that I have to pay that 446 this affects my application. I demand a letter that I will submit to the banks. This affects our credit scores. Fix it now

I am so disappointed at out surance it is not easy for third-party claim, their clients admitted to be on wrong side yet they seek excuses not to pay me. On the statement they say their client wanted to turn n collided into my car and now they blame me as they think I should have avoided a 83 years old driver to not collide on my car. They wrote off my car n they want to pay me 16k bad lies they said they will cover towing fees boom nothing. Even their client is surprised for twisting things on sharing the blame as for Sinethemba Ngqiza at legal department she not reliable.

Quick to take off your monthly premium but when it comes time to claim they will seek any loophole to get away from it, rather look elsewhere

Highly disappointed with Outsurance, where they have failed to keep to their agreement (IN BLACK AND WHITE) as per stipulated on my policy. When I investigated was told some weak excuse of a third party who failed to provide documents three years ago, yet on my policy date of the outbonus payout date was May 2022. Have been a client for more than two decades and this is how they treat a loyal client. Time to shop around and cancel my policy with Outsurance.

Just a thank you to the team at outsurance,our claim has not been finalised as yet but the service received so far is excellent.

Special thanks to the following people Chris Emdon,Veronica Hansen and Ian Knoesen

Bunch of scammers and thieves. Had a small accident with my sisters car who was insured with Outsurance they said my sister needs to pay the Outbonus back and they will process the claim.

Well guess what the Outbonus was paid back and then we were told "I am not privy to my sisters insurance I need to claim through my insurance" well I did my insurance handled the case swiftly compared to the incompetent tool bags who work at Outsurance.

Outsurance did Jack **** in the case yet they keep ignoring emails regarding paying the Outbonus back to my sister. particularly Kulani Maluleke

I have been with Outsurance for over 12 years. My vehicle has been in storage for 2 years while working overseas. I got no compensation for 2 years. My contract expired overseas, now I'm on the road applying for employment. Outsurance decided to up my insurance 120% thats over R2200.00.
1) Bad communication from Outsurance
2) No, follow up on my query for the increase.
3) The Outsurance agent wrote the incorrect details from telephonic answers.

Bye Outsurance.

The best description I can give of outsurance is:

Your medical aid refusing to pay your doctor because you failed to eat your vegetables, drink 8 glasses of water and exercise daily. To them, you didn't take take good care of your health so there's no reason why they should pay your claim.

Outsurance has just declined an annual vet visit. They convinced me that vet visits will be covered up to R4200 per annum, now they are only reimbursing me on routine care which is once a year claim and R800. Do not trust outsurance for pets. They are the biggest rip off

1. Despite cancelling my Outsurance policy with Outsurance, my account continues to be debited.
2. Outsurance doesn't seem to be aware that people may live in another country as they only offer the option to change telephone details on the portal to a local number.

I was involved in a crash where my car had to be towed a week ago. The tow was authorised by Outsurance. Since then the towing company has not been able to send the car for assessment as Outsurance has still not given them approval despite numerous calls and emails from me. So at this stage we are one week without a car and without any answer from outsurance of whether the car will be repaired or written off. Very disappointed with the poor customer service. We plan to remove re-insure all our vehicles with another company.

I have been a member of outsurance for over 6 years now. Recently I have moved to the United Kingdom and I needed my no claims discount letter for my new insurance policy. I only received my NCD for years that I was driving my own vehicle. There are two years where I was sharing my brother's vehicle, but because I'm not the named driver on the vehicle they won't give me proof that I drove the vehicle or that I made no claims during 2018 and 2020. This is absolutely unacceptable because now all of my NCD is voided and the 6years I never claimed is all wasted because now I have to pay an additional 300pounds a year for my new insurance policy. What a disgrace.

OUTsurance is one of South Africa's most prolific insurance companies. 100% South African based, home grown and community serving the company has drawn heaps of goodwill from Millions of South Africans through innovative projects like the Pointsmen and Goodfellas.