Opusbroadband Arvostelua 677

I joined opus when I moved into my bungalow in February as I thought it was a great deal how wrong was I, constantly dropping the signal and not getting the 100mb I'm supposed to get phoned them asking for an engineer to come to resolve the problem told that they need to take 24-48 hour to look into it at their end before a engineer would go the the local signal mast, not even told if an engineer would be coming to my address, asked if i could leave my contract earl due to lack of service they informed me that i could if i pay a £300 early termination fee and a £50 Admin fee I am not able to go out due to having COPD and I am also over 70 years old so only get a state pension, due to my health all i am able to do is watch TV but cant do that because i have No internet for my sky stream. I would recommend sticking with the bigger more well known internet providers even though it might cost mor your paying for the better customer service recently found out that they are operating under 2 name on opus broadband and the other is 6G internet i joined opus and when i spoke to customer service they answered the phone with "Hello thank you for calling 6G" hmmm seams odd that they can't even get the company name right when ringing them. DO NOT GET THIS COMPANY FOR YOUR INTERNET I DO NOT RECOMEND THEM AVOID AT ALL COST

Great service from Michael

Everything went well quick easy install and very professinal engineer

I have been having some issues with my broadband but after the latest call to customer service I thought things were sorted and everything seemed to be working as expected.

Then I got a call out of the blue to say the tech department had been monitoring my service and there was an issue and so they arranged for an engineer to come round.

Aiden arrived promptly, was very friendly and seemed determined to get my service where it should be, He inspected the receiver and decided to upgrade it to the latest and greatest and then reset the router to clear up a problem of it automatically rebooting from time to time.

When all was done we tested my speeds together and I was getting well over the 300mb/s package that I am on.

Fantastic service from a first class guy who actually cared about the service he was providing. I had been thinking about going back to my old provider but it looks like that will not be necessary. If things continue to work in the way that Aiden thinks that they will then I will be one very happy customer.

Thanks Aiden for the five star service you provided and for the interesting chats!

Good got beck online after 10 days thanku very much

I been having problems with my internet for the past 2 to 3 weeks. I been ringing daily. None of who I spoke to were helpful they couldn’t fix the issue and kept saying the same thing everyday Until I spoke to a man called ‘AFFAN’ He was so Helpful, he sorted everything out.
If anyone got a problem honestly ask to speak to (Affan) , he’s your Man. 👍🏼👌🏼
Thank you so much Affan for your help.

He was working fast and perfectly. Very nice worker.

My engineer was great.
Went above and beyond our expectations.
Hoping the internet service is as good as the engineer

Great guy , great service.

I was speaking too an amazing man called. Affan. And he removed half of my debts give me a discounted 3 months to help me get started up again and has set me back up on a 24 month plan that is affordable and payable. I cannot thank him enough for all of his help. Hopefully this review will help him out for helping me out. Thank you again Affan for your help !!

Bad internet service ! Ive moved from sky to opus . Had to ring them to get it sorted keeps dripping signals all day

Aidan was amazing solving my internet speed issue. His disposition was great. Aidan is a great asset to your team at opus.

WiFi set up great password and username wrote in a book and acc no etc.

This won’t be a review on the installation but on the actual broadband itself. I’ve just renewed my contract on the 300mb package, always getting 350 though. Since opus have taken over all the problems seem to have disappeared although the staff are the same and very competent at that. If you asked me 6 months ago if I would renew it would be a no but now definitely recommend.

Great and very friendly service from the 2 engineers that come to fix my internet issue. Really polite and excellent service from Aden and Michael. 9th May visit

Had this service ( when it worked ) for just over 12 months, constantly updating at wrong times of the day! I spent 3 weeks with no connection yet the Bill was still withdrawn. When speaking with advisor, was asked to check wires and input, I live alone so no one touched, pulled or unplugged any connection, no use at all. Would never return. Now facing a cancellation fee, which they can whistle for. Payments for ZERO service. Stick to who and what you know.

I am very happy that you sent Aidan
I was going to change the company because of the bad speed of the internet

but I changed my mind he is a dedicated person at work and offers everything he can to help Thank you very much and I am happy now

Scotty was quite knowledgeable with what he was doing and very professional. He is installed my router with care. Thank you so much Scotty.

It was very quick and prompt attention from Scottie, nice to have someone that knows what they are doing, thanks again.