Opodoprime Arvostelua 

I booked 2 flights with 2 different airlines, and Opodo have my first name as my surname on the bookings. OK, everyone can make a mistake, but they're not communicating with me, and I've been calling and sending messages for over a week! I've managed to correct one flight myself but not the other. I've even got a "Prime" membership with Opodo but makes no difference, they still don't help, so don't waste your time buying one. And before you say you cannot find the booking, the Opodo Ref. number is 24810789443

I used them last summer to book a hotel and got caught in different memberships because I booked with one email address but paid with Google pay and ended up with another membership using my Gmail. I tried to cancel the memberships and thought I had. I now see that I've been charged €99 for new membership based on an email sent to the Gmail address I never use and thus didn't see. I tried to call their 24h line to demand a refund. No answer - unless you're stranded in the Middle East. There's no customer email address. The button on the website to cancel membership doesn't work. There is way to contact these gangsters. I don't want to be a member, I want my €99 back please.

How do I give no stars?!!
This company has been charging me for 4 years without any acknowledgment from them. No email to say this is our charge. Nothing!!!
I saw on my bank statement a charge and questioned it with my bank. They told me Opodo had been taking money from my account since 2022! Utterly appalling!
Ensure you are well aware of what you are signing up for before allowing this company to remove funds from your account.
I will never use this company again!!!

If I could give zero stars, then I would. Please don't use this scam. They sell you a package that says you get 80% of your money back if you need to cancel a flight for any reason. I paid £99 for this as I have a brother-in-law who is terminally ill. Sadly, the worst has happened, and we can no longer fly. I was at least comforted by the fact that we had not lost all our money, and went to Opodo to claim.

It was then that I was informed that my flights do not count. The offer only applies to flights booked 15 days after taking out the membership, and only if booked via the app, not the website.

So in short, you need to take the membership out first for a period, then book your flights via the app on your phone. I am sure they no doubt have another scam to catch you with there.

I was really dissapointed and it just added stress and financial burden to an already challenging time.

Very disappointing experience with Opodo Prime.
I cancelled my subscription approximately one year in advance via the app, which clearly stated that the next renewal would not be charged. Despite this, €100 was still charged on the renewal date.
Customer support has repeatedly refused to refund the charge, even after I provided clear evidence of the cancellation message. My concerns were not properly addressed, and I received mostly generic responses.
This experience has significantly reduced my trust in the company’s subscription handling and customer service.
I strongly advise others to monitor their subscriptions closely, keep screenshots, and review all charges carefully.

Offer discounted flights if you sign up to Opodo Prime. However cancelling the subscription from this grasping, rapacious, extractive large company is harder than any other I have ever experienced. You can't do it online. You have to call. And I had to call when there was global travel disruption due to the US bombing Iran.
I can imagine the board meeting and some lickspittle presenting a study showing how making customers call up to cancel "increases subscription retention by 32%" or some other rubbish that forgets the customer as human being.

Then when I called they said there was no account linked to that email! Until they found it.

Cancelling this was a time consuming battle, they care only for money, and I will never use Opodo for any purpose again. So that's one less for your retention rate, Josn.

Die Leistung von Opodo Prime ist inakzeptabel . Es werden Flüge verkauft, die nicht existieren. Eine Erstattung ist auch Wochen später nicht erfolgt. Ich kann nur dringend abraten. Hier wird betrogen.

Kündigung sehr kompliziert - mit Absicht?
Prime rentiert sich kaum, wenn man nur zwei-, dreimal im Jahr fliegt.
Nachdem ich OHNE ES ZU WISSEN Mitglied bei Opodo Prime geworden bin, versuchte ich es zu kündigen. Bei drei verschiedenen Hotlines hing ich jeweils mindestens 30 Minuten in der Warteschleife, bis ich auflegte.
Noch langem Suchen (mindestens eine Stunde) fand ich durch Zufall eine Möglichkeit online zu kündigen.
Normalerweise kündigt man unter Konto - Einstellungen oder so ähnlich, das geht bei Opodo nicht. Mitten in einem Text sah ich „online kündigen“, durch Zufall.
Es hat den Anschein, als würde Opodo die Kündigung absichtlich schwer machen.

Beware!
Opodo also operate as E Dreams, who offer discounted flights. However without reading the terms and conditions you will be fooled into thinking it's a separate company. They will quickly let you know that you have booked 2 discounted flights and therefore the second flight isn't valid. You will spend hours on the phone to try to resolve the issue (I waited 2 hours to speak to anyone other than a chatbot) and they will waste time on their obviously well-worn script to brow beat you to become a Prime member, even when you repeat that you want to cancel any membership. After a 4 hour phone call, they still did not cancel the second flight with E Dreams or cancel the Prime membership. I waited 2 further hours on the phone (after hanging up in exasperation on 4 separate calls of 30 minutes each' without getting through to a real person) to cancel the Prime membership to be told that they could not do so, that it required me to send an email. Naturally this email address isn't anywhere on their web site so you are required to waste yet more time holding for a person who will divulge the secret email to you.
This company (hiding under two separate identities) is a complete farce. Avoid Opodo and E Dreams at all costs.

Opodo Prime. What a scam. They have taken £99 from our account. We had no idea we had signed up for it. The company are impossible to contact. A morally bankrupt company. In Austria they have been judged to be acting illegally. Good for Austria. UK please take note.

Don’t recall signing up to prime. Now trying to cancel membership and only way is by phone where I’m being held infinitely on hold. Seems Impossible to cancel. Will not use Opodo again. They keep adding weird extras to prices. Very annoying exploitative service.

They take your money without notice and it takes forever for anyone to pick up the phone when you want to cancel or complain.. staff are very unprofessional and rude