Opodotravels 

I am writing to formally raise a complaint regarding my recent experience with Opodo (Booking Reference #2476776020).
On March 13, 2026, shortly after arriving in Belfast, Northern Ireland, my wife and I booked return flights from Belfast to Edinburgh through your platform for what was intended to be a same-day trip. Due to an error on my part during the booking process, I mistakenly selected March 27, 2026 instead of March 20, as the travel date, despite the fact that we were scheduled to return to Canada on March 24.
Within approximately 15 minutes of receiving the booking confirmation, I contacted your customer service team to report the error. I was assured that the matter would be reviewed and that I would receive a response within 24 hours.
However, no response was received within that timeframe. I followed up on March 15 and again on March 16, and on both occasions I was given the same assurance that the issue was being reviewed and that I would hear back within 24 hours. Unfortunately, this did not occur.
Concerned about the delay, I contacted the airline directly, EasyJet, and was informed that changes could have been made if action had been taken within 24 hours of the original booking. By the time I spoke with them, that window had passed, and I was advised that I would need to resolve the issue through Opodo as the booking agent.
Given that I had contacted Opodo within 15 minutes of booking, I reasonably expected that appropriate action would have been taken promptly, either by contacting the airline on my behalf or by advising me to do so directly within the critical timeframe. This did not happen.
When I was eventually offered an option to change the flights, the cost had increased from £294 for three tickets to over £600, which was not reasonable. As a result, we were unable to proceed with the trip and lost the full amount paid.
To further add to the frustration, I was later informed that Opodo does not handle cancellations and that I would need to contact the airline myself.
While I acknowledge that the original booking error was mine, I believe that Opodo failed to provide timely and appropriate support after being notified almost immediately. This failure directly contributed to the loss incurred.
In light of these circumstances, I am requesting a full or partial refund of the £294 paid, as a gesture of goodwill and in recognition of the lack of timely assistance provided.
I would appreciate your prompt attention to this matter and look forward to your response.

This company operates in a very misleading way. I booked a flight through them two years ago, and without any clear notice, I was automatically signed up for a subscription service. Recently, £57 was taken from my account without my consent or awareness.

When I contacted customer service, I was told that the payment couldn’t be refunded because it was taken more than two weeks ago. The only thing they offered was to cancel the subscription going forward — which is useless to me, as I never intended to have it in the first place.

This feels dishonest and unfair. There was no clear warning about any ongoing charges. I strongly advise others to read the small print carefully before booking through this Please be careful when booking with this company. What happened to me could easily happen to others.

Found company through Facebook. Great fare to Sydney BUT wanted payment through bank transfer to their account NOT credit card. Later wanted payment to Love Holidays Connect limited. They are not associated with either Opodo or Love Holidays. This could be a scam.