onefinestay Arvostelua 759

TrustScore 4/5 tähteä

4,2

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

It almost seemed unreal—after staying in numerous Airbnbs and hotels, this experience stood out as the best. From start to finish, the service was exceptional, and the apartment was in immaculate, hig... Näytä lisää

Yritys on vastannut

Saanut 4/5 tähteä

Ladbrooke Grove XV in the spring is beautiful. The trees were in bloom and the view from the windows was beautiful. The flat is very much as described. The building is clean with easy to access and ve... Näytä lisää

Yritys on vastannut

Saanut 4/5 tähteä

Booking with One Fine Stay gave me peace of mind, knowing our rental home would be fantastic. It was one less concern on our trip. Upon arrival, a One Fine Stay representative warmly welcomed us and s... Näytä lisää

Yritys on vastannut

Saanut 3/5 tähteä

This compact 2-bedroom flat in Notting Hill worked well for our family's week long stay in London. The flat was beautifully decorated and cozy. The kitchenette is equipped with the basics for cookin... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Loma-asunnon vuokraus
  2. Loma-asuntojen vuokraus
  3. Lomahuoneistojen vuokrauspalvelu

Yrityksen kirjoittama

We are onefinestay - a personal service for discerning guests who value exceptional quality homes, villas & chalets and experiences in the most desirable global destinations. This includes a personal meet and greet, high-quality linens and toiletries, 24/7 support and the option to add tailored amenities and services, such as airport chauffeurs, grocery deliveries and more. Established in 2010, onefinestay is now part of Accor, joining other luxury brands such as Fairmont and Raffles.


Yhteystiedot

4,2

Hyvä

TrustScore 4/5 tähteä

759 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Great Flat - Close to shopping, tube, dining, etc. Very walkable!

Great place. Exactly as described. Very close to shopping, food and amenities. The checking process was quite easy. My only minor complaint is the key situation. They should be labeled. Otherwise, no complaints. Great flat!

2. syyskuuta 2024
onefinestay-logo

Vastaus yritykseltä onefinestay

Thank you for your kind review, we're happy to hear you enjoyed staying with us.

We hope to welcome you back soon.

Many thanks,
Your onefinestay team

Saanut 2/5 tähteä

Fell at the first hurdle.…

Regret to say I was disappointed quite early on. The website certainly looked great and offered plenty of information, including (or so it appears) an availability schedule.

I requested a property in London that was listed as available for my dates. A US sales advisor contacted me quickly, but only to say they didn't know whether the property was available but I could ask them to check - which is the point of completing the booking request surely? I confirmed I wanted to know if it was available.

The next contact was to advise that the property is not in fact available for my dates. Bearing in mind the sales agent is in LA and I am in the UK, this exchange was not a speedy process.

I was offered a selection of alternative properties. Before examining them I asked for confirmation they are actually available for my dates, and since then I have heard nothing further.

I assume the idea is to back and forth over each property I might be interested in, until we get a result? That is very inefficient for what appears to be a premium service price point, so I have found what I need from another provider.

9. syyskuuta 2024
Oma-aloitteinen arvostelu
onefinestay-logo

Vastaus yritykseltä onefinestay

Dear Sarah,

Thank you for taking the time to leave a review. We are very sorry to hear about your experience trying to book with us.

We try to ensure a quick response to all enquiries, which is why our US team got in touch with you, as our London office had closed for the day.

We do apologise for the unavailability of the home you had requested, unfortunately this can happen from time to time as our homes are all primary residences. Your comments have been escalated to our tech team and we will discuss internally how we can make our website clearer about the availability.

Our team provided you with a list of other homes available for your stay, but it seems you haven't received it?

We do hope to welcome you to a onefinestay home, villa or chalet in the future. We remain at your disposal should you need anything further in the meantime.

Many thanks,
Your onefinestay team

Saanut 3/5 tähteä

Dirty Property- updated

Dirty Property; slow response

We booked what we thought would be a beautiful home in London for a week. It was anything but. It was dirty, cluttered, and a huge part of the property was blocked off-- the playroom we expected to have for our kids. We constantly had contractors in our rental disrupting our schedule and naptimes to alleviate the issues and did not receive any credit back. On top of that, their contractors took one of our sets of keys and then they had the audacity to charge a lost key fee. Never again.

UPDATE- one fine stay ended up not charging the key fee and offered a future stay credit. They were communicative and did what they could to make it right for us. Thanks!

18. elokuuta 2024
Oma-aloitteinen arvostelu
onefinestay-logo

Vastaus yritykseltä onefinestay

Dear Michael,

Thank you for taking the time to leave a review.

We are very sorry to hear about the issues you experienced in the home. This does not reflect the high level of service we strive to offer all our guests and we apologise for that. Your comments have been escalated internally and we will be reviewing the home.

Regarding the lost key, after checking with the local team I can confirm this was not charged in the end. They have also informed me an additional compensation was sent to you as an apology for the negative experience.

We remain at your disposal should you need anything further in the meantime.

Best regards,
Your onefinestay team

Saanut 5/5 tähteä

They have great options in central…

They have great options in central London.

The service is great and booking was very easy.

Will definitely use again next time I'm in London.

24. elokuuta 2024
onefinestay-logo

Vastaus yritykseltä onefinestay

Dear Henry,

Thank you for your kind review, we're so glad to hear you enjoyed your stay with us in London.

We look forward to welcoming you back soon.

Many thanks,
Your onefinestay team

Saanut 5/5 tähteä

Best Family Vacay Ever

Everything was so great. The house, the pool, the location, the view. The staff was outstanding. So kind, helpful and fun. Let’s not forget how hard they work to make our stay so wonderful. I love that my family was together in one place to have so much fun with great food and amenities close by. My family and I did nothing but have fun and relax. Everything was taken care of. It was perfect.

14. heinäkuuta 2024
onefinestay-logo

Vastaus yritykseltä onefinestay

Dear Patricia and Bruce,

Thank you for your kind review, we're so happy to hear your family enjoyed staying with us.

We hope to welcome you back soon.

Many thanks,
Your onefinestay team

Saanut 5/5 tähteä

Best Customer Service

The team at Onefinestay was on top of everything, from the planning of restaurants,day trips,car services,charter fishing and sunset cruises. I was sent notices of upcoming events during the trip and they are available 24/7 for any questions or assistance.

14. heinäkuuta 2024
onefinestay-logo

Vastaus yritykseltä onefinestay

Dear Marrone,

Thank you for your lovely review, we're so glad to hear you enjoyed staying with us.

We hope to welcome you back soon.

Many thanks,
Your onefinestay team

Saanut 4/5 tähteä

Good stay

House largely well depicted in the photos. Some of the “home truths” could have been more descriptive eg bells tolling from the nearby church. The house was also extremely hot although we were told there would be no air conditioning. House was perfectly located

30. kesäkuuta 2024
onefinestay-logo

Vastaus yritykseltä onefinestay

Dear JC,

Thank you for taking the time to leave a review, we are glad to hear you enjoyed your stay overall.

We are very sorry about the issues you experienced with the bell noises and the heat. Rest assured your comments have been escalated internally.

We do hope to welcome you back to a onefinestay home, villa or chalet in the future.

Many thanks,
Your onefinestay team

Saanut 5/5 tähteä

Beautiful Parisian Apt + Great Service

We rented a beautiful apartment in a great location in Paris. The property was better decorated than 5-star hotels.
There were some unanticipated issues with the apartment, but OneFineStay responded quickly and professionally to make sure we were satisfied.
We will certainly rent with them again.

25. kesäkuuta 2024
onefinestay-logo

Vastaus yritykseltä onefinestay

Thank you for your kind review, we're so glad to hear you enjoyed your stay with us in Paris.

We look forward to welcoming you back soon.

Many thanks,
Your onefinestay team

Saanut 5/5 tähteä

The team was so helpful

The team was so helpful! Navigated reservations and we’re willing to help in any way. Only downside was that the elevator wasn’t working. Things happen and it was fine. Thank you!

19. kesäkuuta 2024
onefinestay-logo

Vastaus yritykseltä onefinestay

Dear Annette,

Thank you for your kind review.

We do apologise for the elevator, but we're happy to hear you enjoyed your stay with us overall.

We hope to welcome you back soon.

Many thanks,
Your onefinestay team

Saanut 5/5 tähteä

Fab flat in a fab neighborhood!

It was such a gorgeous home...it felt like a home away from home.The team was very responsive to any issues we had.

3. kesäkuuta 2024
onefinestay-logo

Vastaus yritykseltä onefinestay

Dear Nicola,

Thank you for your kind review, we're so happy to hear you enjoyed your stay with us.

We hope to welcome you back soon.

Many thanks,
Your onefinestay team

Saanut 5/5 tähteä

OFS - definitely above average

Our apartment was exactly as advertised in the pictures and descriptions. The check in was above expectations with a tour to explain appliances and any apt quirks. The housekeeping and little adds like quality hair dryers were nice touches. Lastly, the communication throughout the stay was very welcome and helpful. Would definitely use OFS again / recommend!

3. toukokuuta 2024
onefinestay-logo

Vastaus yritykseltä onefinestay

Thank you for your lovely review, we're so glad to hear you enjoyed your stay with us.

We look forward to welcoming you back soon.

Many thanks,
Your onefinestay team

Saanut 5/5 tähteä

Chepstow road X stay

First on OFS - the team is very responsive at all times. Booking process can be a bit tedious primarily because they don’t have real time availability on all flats. We had to go through a few iterations to find the one we liked and was available for our dates. I guess it depends on each owner and their requirements. But OFS team works hard to get back with availability.
Even during the stay, OFS team was very responsive .. I would only suggest that they might consider changing cleaning services firm .. our flat looked clean but underneath the furniture, there was a lot of dust.. OFS team immediately sent the cleaning team to clear it up ..
Regarding the flat Chepstow road X- it is a beautiful flat, furnishings and decor are as shown in the photo. It was well equipped .. all that is required for a long stay.
It is cozy ie small but I am told that it was a good size for a london flat . Technically, it is meant for 4 adults but I think it can be a bit crowded with 4 adults ..
It has steep stairs .. 3 levels to get to the bedrooms and 2 levels to get to the living room. Again a very london flat feature. But people with knee issues can find it hard to climb up and down.
The flat is very well located - close to several good restaurants, tube stations and grocery stores and Hyde park
We really enjoyed our stay despite the stairs and many thanks to the owners for letting us use their apartment

13. huhtikuuta 2024
Oma-aloitteinen arvostelu
onefinestay-logo

Vastaus yritykseltä onefinestay

Dear Bharati,

Thank you for your kind review.

We do apologise for the dust, as this does not reflect the high level of service we strive to offer all our guests. But we're happy to hear you enjoyed your stay with us overall.

We hope to welcome you back soon.

Many thanks,
Your onefinestay team

Saanut 5/5 tähteä

Fabulous Flat in Primrose Hill

Fabulous flat in a great location with a lovely neighbourhood feel yet with easy access to central London. The modern flat was spacious, bright, clean and extremely comfortable for our monthlong stay.

The kitchen for the most part was very well equipped and made it easy to prepare home cooked meals. Nespresso machine, French press, and other appliances were top notch. One small suggestion would be to equip the kitchen with a few serving platters and a more complete set of cutlery to make entertaining guests easier. Overall we really loved the flat and would stay again.

This was our first time renting through onefinestay and we were very pleased with the level of service leading up to and during our stay. We will definitely rent through them again in the future.

17. huhtikuuta 2024
onefinestay-logo

Vastaus yritykseltä onefinestay

Thank you for your lovely review, we're so glad to hear you enjoyed your stay with us in London.

We look forward to welcoming you back soon.

Many thanks,
Your onefinestay team

Saanut 5/5 tähteä

Perfect !

Excellent, warm and detailed communication before and during our stay. The apartment was exactly as described, but was even better in person than in the photos! It is beautifully decorated throughout with a mix of contemporary, traditional and comfortable. A serious cook lives here, because the kitchen is a dream, equipped fully with high quality EVERYTHING. There was a lovely patio to enjoy the spring weather, some good restaurants nearby and steps from the local library. 10 minute walk to the tube. p.s. this apartment is on three floors, so not for the arthritic, those with memory problems ( forgetting something can mean climbing a lot of stairs) and my only other caution is that the tubs are slippery and there are no safety mats nor grab bars in the bathrooms. These minor complaints aside, our stay was perfect in every way.

28. huhtikuuta 2024
onefinestay-logo

Vastaus yritykseltä onefinestay

Dear Jules,

Thank you for your lovely review, we're so happy to hear you enjoyed staying with us.

We hope to welcome you back soon.

Many thanks,
Your onefinestay team

Saanut 5/5 tähteä

Highly recommend!

From start to finish, working with one fine stay made planning my Cabo trip so easy. The concierge was attentive and knowledgeable and the home was beautiful. We will be using them again!

28. huhtikuuta 2024
onefinestay-logo

Vastaus yritykseltä onefinestay

Thank you for your kind review, we're so glad to hear you enjoyed your stay with us.

We look forward to welcoming you back soon.

Many thanks,
Your onefinestay team

Saanut 5/5 tähteä

One Fine Stay provided one fine stay!

As I planned an inaugural girl’s trip to Europe, I came across a beautiful property on line managed by One Fine Stay. From my early conversations months ago, till the day we arrived through to the day we left, One Fine Stay was an amazing partner. The entire staff there was wonderful, not only providing a beautiful home in London, but also being available when we needed dining suggestions, and answers to questions about the home and more. We truly appreciated the tasty snacks left for us, as well as the ability to check in early as we were taking the red-eye from America. The home was immaculate and very well appointed. I highly recommend this company.

27. huhtikuuta 2024
onefinestay-logo

Vastaus yritykseltä onefinestay

Thank you for your lovely review, we're so happy to hear you enjoyed your stay with us.

We hope to welcome you back soon.

Many thanks,
Your onefinestay team

Saanut 5/5 tähteä

It was a beautiful house in a wonderful…

It was a beautiful house in a wonderful neighborhood. It even had a backyard!

9. huhtikuuta 2024
onefinestay-logo

Vastaus yritykseltä onefinestay

Dear Carolyn,

Thank you for your kind review, we're so glad to hear you enjoyed staying with us.

We hope to welcome you back soon.

Many thanks,
Your onefinestay team

Saanut 5/5 tähteä

A perfect family vacation

Our onsite concierge, Jose, was terrific. He stopped by daily to ensure all was well, got us tickets to the lagoon, scheduled the cook - who was fantastic - and fixed the air conditioning.

27. maaliskuuta 2024
onefinestay-logo

Vastaus yritykseltä onefinestay

Dear Stephanie,

Thank you for your lovely review, we're so happy to hear your family enjoyed staying with us.

We hope to welcome you back soon.

Many thanks,
Your onefinestay team

Saanut 5/5 tähteä

We had a great experience with our…Rental in Chelsea

We had a great experience with our rental through OneFineStay. The staff was responsive with questions during the review and booking process. At the time of check-in, a staff person was waiting to meet us. And, when we had a specific request for additional bedding during our stay, it was responded to the same day.

The flat was exceptionally clean and the starter treats of coffee, tea and cookies were a very nice touch.

19. maaliskuuta 2024
onefinestay-logo

Vastaus yritykseltä onefinestay

Thank you for your kind review, we're so glad to hear you enjoyed staying with us in London.

We hope to welcome you back soon to a onefinestay home, villa or chalet.

Many thanks,
Your onefinestay team

Saanut 5/5 tähteä

Great service from the support staff…

Great service from the support staff with excellent communication.

The rental was beyond our expecations.

22. maaliskuuta 2024
onefinestay-logo

Vastaus yritykseltä onefinestay

Dear Randall,

Thank you for your lovely review, we're so happy to hear you enjoyed your stay with us.

We hope to welcome you back soon.

Many thanks,
Your onefinestay team

Trustpilot-kokemus

Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.

Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.

Lue lisää muunlaisista arvosteluista.

Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.

Tutustu Trustpilotin arviointiprosessiin.

Tästä 8 vinkkiä loistavien arvostelujen kirjoittamiseen.

Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.

Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.

Tutustu tarkemmin