IT WOULD BE 5* IF HE WAS ALLOWED TO DO HIS JOB CORRECTLY. DANIEL FROM O2 CUSTOMER CARE DEPARTMENT BRILLIANT ASK FOR HIM. WHEN YOU PUT IN A COMPLAINT ASK FOR THE REFERENCE NUMBER STRAIGHT A... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I am extremely disappointed with my experience with O2 after being a loyal customer for several years. Over time, the network service in my area deteriorated significantly, causing me conside... Näytä lisää
Yritys on vastannut
Zahra was extremely helpful with the query I came into the store with. She was clear, precise and explained well that an O2 number that had called the previous day was actually part of a scam.... Näytä lisää
Yritys on vastannut
I am giving 5 stars specifically for the employee Claudia who helped me today with switching my physical 02 sim card to an eSIM on my new phone. Previously I have called o2 twice to request an... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Yhteystiedot
Silbury Boulevard 63, MK9 3AG, Milton Keynes, England, Yhdistynyt kuningaskunta
- 01908 694929
4,8
Erinomainen
72 arvostelua
Pyytää asiakkailta arvosteluja
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Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
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From start to finish the lady looked…
From start to finish the lady looked after us both.
6. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä O2 - Milton Keynes
Hi Mark,
Thank you for taking the time to leave a review.
We're delighted to hear that the colleague looked after both of you from start to finish. It's wonderful to know that you felt supported throughout your visit and that the service you received made for a positive experience.
Providing friendly, attentive, and customer-focused support is what we strive for, so it's great to hear that your visit went so smoothly.
We'll be sure to share your kind feedback with the team, who will be delighted to know that their assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3UF3Tzr
📘 Facebook: https://bit.ly/4cwDoCo
Thank you for choosing O2.
Seb was patient and professional…
Seb was patient and professional dealing with me and helped me transferring my data from my old phone to the new .
Amazing service !
Thank you !
6. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä O2 - Milton Keynes
Hi there,
Thank you for taking the time to leave a review.
We're delighted to hear that Seb was patient and professional while helping you transfer your data from your old phone to your new one. We know that moving everything across to a new device can sometimes be challenging, so it's wonderful to hear that Seb made the process smooth and straightforward for you.
Providing friendly, knowledgeable, and customer-focused support is what we strive for, so it's fantastic to know that you received such amazing service.
We'll be sure to pass your kind feedback on to Seb, who will be delighted to hear that his assistance was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4heVSKg
📘 Facebook: https://bit.ly/4gFNLX9
Thank you for choosing O2.
Zahra was v helpful and patient
Zahra was v helpful and patient
Thank you
31. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä O2 - Milton Keynes
Hello AR,
Thank you for taking the time to leave a review. We're pleased to hear that Zahra was so helpful and patient while assisting you.
Zahra was extremely helpful with the…
Zahra was extremely helpful with the query I came into the store with.
She was clear, precise and explained well that an O2 number that had called the previous day was actually part of a scam.
New contract sorted, new sim card sorted. Very well done. :)
26. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä O2 - Milton Keynes
Hi Aaron,👋
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Zahra was so helpful during your visit to the store.
It's great to know that she took the time to clearly explain the situation regarding the scam call and helped put your mind at ease. We're also pleased she was able to get your new contract and SIM card sorted smoothly for you.
We'll make sure your kind words are passed on to Zahra and the store team. Thanks again for sharing your experience and for choosing O2.💙
Excellent help from Seb at Milton…
Excellent help from Seb at Milton Keynes shop. Patient and helpful he sorted out my issues re number switching. Fantastic customer service.
22. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä O2 - Milton Keynes
Hi Jane
Thank you for taking the time to leave us a review.
We're delighted to hear that you're enjoying our services and that you've had a positive experience with Seb in the O2 store. It's always great to receive such positive feedback, and we truly appreciate you sharing it with us.
We're committed to continuing to provide the high standard of service you expect. However, if you ever need any assistance, our team will be more than happy to help.
Please don't hesitate to get in touch using one of the contact methods below:
Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
X: https://bit.ly/4qsMwxy
Facebook: https://bit.ly/4xNgcrM
Seb in the Milton Keynes store was…
Seb in the Milton Keynes store was extremely helpful and patient. Very pleased with the service we were given.
20. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä O2 - Milton Keynes
Hi Rose,
Thank you for taking the time to leave a review.
We're delighted to hear that Seb in our Milton Keynes store provided such a positive experience. It's great to know that he was helpful, patient and ensured you received the service you needed.
We'll be sure to pass your kind feedback on to Seb and his management team, as recognition like this means a great deal to our colleagues.
Thank you again for sharing your experience and for choosing Virgin Media.
5 stars for Claudia!
I am giving 5 stars specifically for the employee Claudia who helped me today with switching my physical 02 sim card to an eSIM on my new phone.
Previously I have called o2 twice to request an eSIM over the phone. Unfortunately this was not possible successful.
When I visited the store today, there were a few challenges, firstly with finding my number connected to my account and also moving a pay-as-you-go sim to a an e-sim. But Claudia patiently worked through all of the challenges to get the eSIM working.
I really appreciated her commitment to solving this for me.
15. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä O2 - Milton Keynes
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Claudia was able to assist you with transferring your physical O2 SIM to an eSIM, especially after you'd experienced difficulties when trying to arrange this over the phone. We appreciate that there were several challenges along the way, including locating your number and converting a pay-as-you-go SIM, but it's fantastic to know that Claudia remained patient, determined, and committed to finding a solution.
Thank you again for your lovely comments and for choosing O2. If you need anything you can contact us on.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4qhLFzI
Facebook: https://bit.ly/4gc1d3o
Jay at the central Milton Keynes store…
Jay at the central Milton Keynes store gave exceptional customer service !
He was very patient and explained the options and the product really well. He then transferred everything from my broken phone over to my new one ! He was brilliant !
12. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä O2 - Milton Keynes
Hi Karina,
Thank you for taking the time to leave a review.
We're delighted to hear about your experience with Jay at our Milton Keynes store. It's wonderful to know that he provided exceptional customer service, taking the time to explain your options and your new device clearly and patiently.
We're especially pleased to hear that Jay was able to transfer everything from your broken phone to your new one, helping to make what could have been a stressful situation much easier for you.
Providing friendly, knowledgeable, and customer-focused support is what we strive for, so it's fantastic to hear that Jay made such a positive impression. We'll be sure to pass your kind feedback on to him, and we're sure he'll be delighted to hear that his assistance was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4xgoXed
📘 Facebook: https://bit.ly/45ZZARA
Thank you for choosing O2.
Seb was extremely helpful and sorted my…
Seb was extremely helpful and sorted my queries in a way I understood. He is a credit to the organisation.
7. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä O2 - Milton Keynes
Thank you for your feedback with us Tony and pleased to hear that Seb was able to help you with your queries and provide a positive experience. Thank you for taking the time to share your experience with us and recognise Seb's service.
Great Service
Claudia was really great and assisted me witn everything I needed. Great service
27. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä O2 - Milton Keynes
Fantastic, really pleased to hear Claudia has been able to help you out.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4yJVGJN
Facebook: https://bit.ly/4wvb2Az
Amazing customer service by Claudia
Whilst trying to get my pac code I had experienced multiple brick walls in being able to get it sent to me so eventually went in store as the customer service over the phone were unable to assist me.
I was thankfully greeted by Claudia who went above and beyond to ensure I was not messed around any further than I had already been. She spent almost an hour calling the call centre multiple times, trying to get the correct assistance to be able to get a pac code sent to me due to the error that had initially occurred from o2 cancelling my service and number 5 days before got some unknown reason.
She was absolutely amazing and a huge credit to o2, if only all the staff were as thorough and helpful as she was … if so, I wouldn’t have needed to leave o2 after many many years of being loyal in the first place
Thank you Claudia, anyone else would have given up long before you did and I would have been forced to loose my number on top of everything else!
25. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä O2 - Milton Keynes
Thank you for taking the time to share your experience Kerry. We're sorry to hear about the difficulties you encountered, but we're pleased that you received the support needed to get the issue resolved. We understand how frustrating it can be when things don't go as expected, and we're delighted to hear that Claudia's persistence, professionalism, and commitment to helping made a positive difference. We truly appreciate your detailed feedback and thank you for sharing your experience with us.
After an awful online experience
After an awful online experience with the O2 customer service team this morning (tel no. 202) whereby they rendered my mobile useless by killing the sim before the new sim was delivered, Claudio saved my day by calmly replacing the sim and making a call to get it activated. I have no confidence in the 202 service and will always go to the store in future. Thank you again Claudio
22. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä O2 - Milton Keynes
Hi Bart, thanks for the review. We're sorry to hear about the experience you had with the online customer service team and the inconvenience caused during your SIM replacement. However, we're delighted that Claudio was able to turn things around for you. His calm approach, expertise, and determination to get your new SIM activated and your service back up and running are exactly the kind of support we strive to provide.
We'll be sure to pass on your kind words to Claudio, who will be thrilled to know he made such a positive difference.
DANIEL FROM O2 CUSTOMER CARE…
IT WOULD BE 5* IF HE WAS ALLOWED TO DO HIS JOB CORRECTLY. DANIEL FROM O2 CUSTOMER CARE DEPARTMENT BRILLIANT ASK FOR HIM.
WHEN YOU PUT IN A COMPLAINT ASK FOR THE REFERENCE NUMBER STRAIGHT AWAY. IF THEY CANNOT GIVE YOU ONE NO COMPLAINT HAS BEEN PLACED.
BEFORE YOU CALL O2 GET THE INFORMATION FROM THE ONLINE PORTAL REGARDING YOUR COMPLAINT.
IF YOU FIND THAT YOU ARE BEING IGNORED READ IT OUT TO THE PERSON. IT IS 90% POSSIBLE THAT THE MANAGER WILL GIVE THE PERSON FALSE DETAILS TO GIVE YOU.
READ IT AGAIN AND STATE THE REFERENCE NAME AND COMPANY SITE ASKING THEM TO LOG INTO IT THRMSELVES .
ALMOST 2 HOURS HES BEEN TRYING TO SORT EVERYTHING OUT AND CONFIRMED WHAT I WAS SAYING WAS CORRECT NOT HIS MANAGER.
21. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä O2 - Milton Keynes
Hi Sandra and thank you for the review. We're sorry to hear about the frustration you encountered while trying to resolve your concerns but pleased to hear that Daniel took the time to listen, investigate, and assist you throughout the process. Thank you for your valuable feedback and for taking the time to share your experience.
I recently bought an iPhone 16
I recently bought an iPhone 16. Blessing served me and she was very patient, helpful and polite. Thank you Blessing!
5. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä O2 - Milton Keynes
Hi Wayne,
Thank you for taking the time to leave a 5-star review!
We're delighted to hear that Blessing provided such a positive experience when you purchased your new iPhone 16. It's wonderful to know that she was patient, helpful and polite throughout the process, helping to make your upgrade a smooth and enjoyable one.
We'll be sure to pass your kind feedback on to Blessing. Recognition like this means a lot to our colleagues and helps us celebrate the excellent service they provide every day.
Thank you again for your review, and we hope you enjoy your new iPhone 16!
Seb has been an absolute star and…
Seb has been an absolute star and helped me sort my phone out for hours and was very patient with me and helpful.
13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä O2 - Milton Keynes
Hi Ravinder,
Thank you for taking the time to leave a 5-star review!
We're delighted to hear that Seb provided such fantastic support and helped you sort out your phone. We understand that some issues can take time to resolve, so it's wonderful to know that Seb was patient, helpful and dedicated to making sure you received the assistance you needed.
We'll be sure to pass your kind feedback on to Seb. Recognition like this means a lot to our colleagues and helps us celebrate those who go the extra mile for our customers.
Thank you again for your review and for choosing O2!
Great service from Seb today
Great service from Seb today !
Solved the issue !
Thanks!
13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä O2 - Milton Keynes
Hi Margaret, thanks for leaving us a review.
We're glad to hear that Seb was able to resolve the issue and provide great service throughout the experience.
If you do need anything else, we'd be happy to help. Please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4waLdW7
Facebook: https://bit.ly/4f7AbcU
Loyal Customer Let Down by Poor Service and Unexpected Charges
I am extremely disappointed with my experience with O2 after being a loyal customer for several years.
Over time, the network service in my area deteriorated significantly, causing me considerable inconvenience. There were numerous occasions when people were unable to reach me during urgent business and personal matters. I raised this issue with O2 multiple times over an extended period, but unfortunately, the problem was never resolved.
As a result, I decided to switch to another provider. I contacted O2 beforehand and was assured that porting my number would not be a problem. The port was processed successfully, and I even received a refund from O2. However, I was later surprised to receive a bill for £258, which O2 stated was an early termination charge.
When I contacted customer services to query this, I was even more disappointed to learn that previous conversations—including several calls made by both my wife and me regarding this matter—could not be found because they had apparently not been recorded on their system. This made it extremely difficult to resolve the dispute.
Based on my experience, I have lost confidence in O2’s customer service and complaint-handling process. I regret choosing O2 and would not personally recommend their services. If you are considering joining O2, I would encourage you to carefully review the terms of your contract and keep your own records of any conversations with customer support.
12. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä O2 - Milton Keynes
Hi Desmond, thank you for taking the time to leave a review and for your comments.
We're sorry to hear that your experience has left you feeling disappointed, particularly after being a loyal customer for several years.
We understand how frustrating it must have been to experience ongoing network issues and feel that the impact on both your personal and business communications was not resolved despite raising your concerns on multiple occasions. Reliable service is something our customers rightly expect, so we're sorry to hear that this was not your experience.
We're also disappointed to learn of the difficulties you encountered during the process of leaving O2, including the concerns you've raised regarding the charges applied to your account and the information available from previous conversations.
We would love to be able to put things right for you, so if you do still need us to look into your account please to reach out to our teams on social media and they will be more than happy to help.
X https://bit.ly/4yj4k1B
Facebook: https://bit.ly/4ymq7Wo
Helpful & efficient
Claudia & Harry were so helpful and efficient changing our pay as you go sim plan to an eSIM with a contract, saving us money along the way and giving us a better deal. Claudia also transferred all our info from our old phones to the new ones even though we had not purchased the phones from them.
We received great customer service and definitely recommend them.
9. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä O2 - Milton Keynes
Hi, thank you for taking the time to leave such a lovely review.
We're pleased to hear that Claudia and Harry provided such helpful and efficient service during the whole process 🙂
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/44oU2iP
Facebook: https://bit.ly/4byUNtu
O2 got great team i was served by zahva…
O2 got great team i was served by zahva verry helpful 😊
10. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä O2 - Milton Keynes
Hi Allan, thank you for taking the time to leave a review. We're really glad to hear that you had a great experience with the team and that Zahva was very helpful during your visit 🙂
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4pk0zoQ
Facebook: https://bit.ly/4pb8hBg
Good morning Manager
Good morning Manager , i would like to appreciate one of your staff Tim who helped me last week.I was really pleased with his job and the help of getting a new phone, i was really stressed and he took his time to listen to my problems, Tim was really calm, helpful and solved all my problems i am now enjoying my new phone with no issues. Thank you Tim for making it happem, you really have a good team over there.
9. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä O2 - Milton Keynes
Hi Alice,
Thanks for leaving us a review – you've made our day! 😄 We're thrilled to hear that everything is going great and that you're enjoying being part of O2.
If you need anything at all, we're here for you:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4yeKvsq
📘 Facebook: https://bit.ly/4pcllGP
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