Such a great company with solid customer support. They make great products and when they do have issues they dont try and nickle and dime the customer. Cant say enough good things about this company.... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I contacted support that I was missing a screw for the Kraken watercooler and they quickly sent me a whole replacement kit without any additional hassle. Exactly the type of customer service one could... Näytä lisää
Yritys on vastannut
Their product meets my needs so far. But, NZXT does not make available replacement modular cables for PSUs, making RMA of the entire unit the only remedy for a damaged cable. That rather defeats par... Näytä lisää
Yritys on vastannut
Ich habe zu meinem Schulabschluss vor gut 4 Jahren einen fertigen Computer von NZXT geschenkt bekommen. Von Anfang an wies dieser schwerwiegende Mängel auf, ich konnte auf dem Computer nichtmal... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Tietokonelaitteiden valmistaja
- Tietokonetarvikekauppa
- Tietokoneet ja tarvikkeet
- Tietokonekauppa
- Pelipalveluntarjoaja
Yrityksen kirjoittama
A company built upon gamer's dreams, NZXT is a leading manufacturer and designer of award-winning computer cases, power supplies, motherboards, AIO coolers, peripherals, and BLD gaming computers. Our purpose is to serve the PC gaming community. We are relentless in making the experience achievable and seamless for everyone. We have come a long way since being founded in 2004 by our CEO Johnny Hou. In just under 20 years, we have established ourselves as a premier name in PC gaming hardware and systems. NZXT designs not just perform well but look great too, featuring sleek and stylish exteriors that gamers are proud to showcase. Our motto "Win Together" reflects our commitment to truly understand and serve the needs of the PC gaming community. At NZXT, we actively engage with gamers through forums, social media, and live events to get feedback and ideas. This has led to many innovative and customer-driven products over the years that solve common pain points for PC gamers. For example, NZXT was one of the first companies to make cable management a priority in case designs. We also pioneered all-in-one liquid CPU coolers for convenient installation and effective cooling. More recently, we entered the pre-built system market with our BLD line and rental services, aiming to make custom gaming PCs more accessible to those who don't want to build their own. Looking to the future, we at NZXT are poised to continue growing and cementing our reputation as a top provider of high-quality, cutting-edge gaming hardware and systems. With strong R&D capabilities and a passionate design team, we will continue to keep releasing exciting new products that enable immersive, seamless gaming experiences. We are committed to innovating while staying true to our community-focused roots. As long we keep "Learn and Grow", "Win Together", and "Keep it Simple" as our guiding principles, the future looks bright.
Yhteystiedot
605 E Huntington Dr, 91016, Monrovia, Yhdysvallat
- +1 800-228-9395
- https://support.nzxt.com/hc/en-us/requests/new
- www.nzxt.com
3,8
Hyvä
1 t. arvostelua
On vastannut 95 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Good and prompt customer support
Good and prompt customer support, and the build quality of their stuff is very good!
14. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hi there,
Thank you for your positive feedback about our customer support and product build quality! We strive to provide both prompt, helpful service and well-crafted components.
If you need any assistance in the future, please don't hesitate to reach out - we're always here to help!
Best regards,
NZXT
service après vente très compètent…
service après vente très compètent malgré un délais de réponse un peu long cependant comme dans toutes entreprises ils doivent être en sous effectif... bref j'ai eu le remplacement de mon alim gratuitement, chaque message du service après vente était explicite et gentil, les frais de renvois gratuit
3. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Bonjour Zac,
Merci beaucoup pour votre retour détaillé sur notre service après-vente ! Nous sommes ravis d'avoir pu vous aider avec le remplacement gratuit de votre alimentation, même si nos délais de réponse ont été plus longs que souhaités.
Nous apprécions particulièrement vos commentaires sur la clarté de nos communications et la courtoisie de notre équipe. La prise en charge des frais de retour fait partie de notre engagement à fournir un service client complet et sans tracas.
Si vous avez besoin d'aide à l'avenir avec vos produits NZXT, n'hésitez pas à nous contacter. Nous continuerons à travailler sur l'amélioration de nos temps de réponse.
Cordialement,
NZXT
Fantastic customer support
H1 (v1) case with 140mm AIO was close to warranty expiry when the AIO pump failed. Product is now discontinued but they offered to send me the updated H1 case with AIO as a replacement (v2 has 120mm radiator and fan instead of the original 140mm).
No quibbles, no excuses, no getting passed from one CS agent to another.
Thank you Juan!
12. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hi John,
Thank you for sharing your fantastic experience with our customer support, particularly Juan's handling of your H1 v1 AIO warranty claim! We're thrilled to hear that the process was smooth and straightforward, even with a discontinued product. Offering the updated H1 v2 as a replacement demonstrates our commitment to standing behind our products and ensuring customer satisfaction.
We'll make sure to pass along your appreciation to Juan for providing such excellent, no-hassle support. If you need any assistance with your new H1 v2 or any other NZXT products in the future, please don't hesitate to reach out!
Best regards,
NZXT
Como siempre los mejores
Como siempre los mejores , no tengo ninguna queja , al revés estoy muy agradecido por solucionar mis problemas tecnicos , un saludo
24. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hola,
¡Muchas gracias por sus amables palabras y su excelente valoración! Nos alegra mucho saber que hemos podido ayudarle a resolver sus problemas técnicos de manera satisfactoria.
Su satisfacción es nuestra mayor prioridad y nos motiva a seguir mejorando nuestro servicio día a día. Si necesita cualquier tipo de asistencia en el futuro, no dude en contactarnos - nuestro equipo estará encantado de ayudarle.
Gracias de nuevo por confiar en NZXT.
Saludos cordiales,
NZXT
PC kamm leider mit relativ viel Verspätung und Nass.
PC kamm leider mit relativ viel verspätung.
Der PC war leider auch sehr nass von innen was jedoch wahrscheinlich daran lag das Winter war. Er läuft aber mit einer sehr konstanten Leistung und bisher konnte ich jedes Spiel ohne Probleme zocken. Was mich noch ein wenig stört, ist das der Display an der CPU kühlung nicht richtig funktioniert, was für mich aber kein großes Problem darstellt. Kann ich nur empfehlen.
1. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hallo Mathias,
Vielen Dank für Ihre ausführliche Bewertung. Wir entschuldigen uns für die Verzögerung bei der Lieferung und die Probleme mit der Feuchtigkeit im PC. Auch wenn die Leistung Ihres Systems erfreulicherweise gut ist, sind die Probleme mit dem CPU-Kühler-Display nicht akzeptabel.
Bitte teilen Sie uns Ihre Ticketnummer mit, damit wir das Problem mit dem Display untersuchen und beheben können. Auch wenn es für Sie kein großes Problem darstellt, möchten wir sicherstellen, dass alle Komponenten Ihres Systems einwandfrei funktionieren.
Wir freuen uns, dass Sie trotz der anfänglichen Schwierigkeiten mit der Leistung des PCs zufrieden sind. Ihre Erfahrung hilft uns, unsere Verpackungs- und Lieferprozesse zu verbessern.
Mit freundlichen Grüßen,
NZXT
Z73 bracket AM5 alsnog verzonden
Dankzij Lennard is mijn probleem met een bracket van mijn Z73 alsnog na 10 dagen opgelost.
4. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hallo,
Bedankt voor uw feedback! We zijn blij dat Lennard u kon helpen met het bracket voor uw Z73. Ook al duurde het 10 dagen, we waarderen uw geduld en zijn tevreden dat het probleem is opgelost.
Als u in de toekomst nog hulp nodig heeft, staat ons team voor u klaar.
Met vriendelijke groet,
NZXT
The ikea of pc cases
I love the nzxt h9 elite cases. Best buy ever ... very stylish and loads of room for rgb fans and scope for cable management
31. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hi Andrew,
Thank you for your positive feedback about the NZXT H9 Elite case! We're delighted that you're enjoying its design, RGB fan compatibility, and cable management features. We put a lot of thought into making our cases both stylish and functional.
If you need any assistance with your H9 Elite in the future, please don't hesitate to reach out.
Best regards,
NZXT
Gaming PC für 2,8k Euro!
Bei mir lief alles super, hab vor knapp halben Jahr einen Gaming pc bestellt. Technisch und preislich super. Bei Rückfragen bei dem Kundenservice erhält man zügig eine Antwort.
Update: 25.07.2025 11 monate nach Kauf. Vor einem Monat hab ich bereits bluescreens erhalten welche auf den Prozessor zurückzuführen war der i9 14900 kf welcher bekanntermaßen voller Kinderkrankheiten ist. Diese Prozessor Serie ist eine schlechte Produktionsserie das allgemein bekannt ist. Inzwischen sind die Blue screens direkt beim Start des Systems sodass ich nur noch selten auf Windows komme. Ich habe so viele Fehlerbehebung Videos, Empfehlungen und Topics bei den Hersteller Foren durch und alles weist auf einen downgraded prozessorchip hin der jetzt einfach kaputt ist. Die Antwort vom nzxt Support war setz dein Windows zurück sprich setz den pc neu auf. Als hätte ich das alles nicht schon gemacht!? Scheinbar muss ich jetzt ein Einschreiben meines Anwalts versenden lassen und die Firma anmahnen den pc auszutauschen respektive komplett zurückzunehmen da ich ihn als konfiguriertes komplettsystem gekauft hatte und in Deutschland die Sachen eben 2 Jahre funktionieren müssen. Hier ist es auf eine schlechte Prozessor Serie von Intel zurückzuführen. So oder so kann es nicht sein dass man den Kunden bei 2800 Euro nach 11 Monaten allein lässt. Ich bin nicht mal in de beweispflicht unter 1 Jahr das werden die amis aber noch lernen! Nie wieder! Rechtswege folgen wenn der Support keine Lösung findet!
Update: 13.08.2025
PC ist aus der Reparatur zurück, der Prozessor wurde gegen den identischen als kf ausgetauscht. Ich teste das System nun, aber schon bei einfachen Installationen merkt man das was mit dem Prozessor wieder nicht stimmt, Updates folgen.
Ich rate von dem Anbieter dringend ab. Die Email Adresse im Impressum ist nicht erreichbar.
18. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hallo Daniel,
Vielen Dank für Ihr positives Feedback! Wir freuen uns sehr zu hören, dass Sie mit Ihrem Gaming-PC sowohl technisch als auch preislich zufrieden sind. Besonders freut es uns, dass unser Kundenservice Ihre Fragen zügig beantworten konnte.
Sollten Sie in Zukunft weitere Unterstützung benötigen, stehen wir Ihnen gerne zur Verfügung.
Mit freundlichen Grüßen,
NZXT
Good service, free replacement part
Well I bought a case (H7 Flow) on Mindfactory. After a year or something I managed to shatter my glas side panel. I wrote to NZXT and they shipped my a replacement part for free. That's costumer service!
29. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hi Sandro,
Thank you for sharing your positive experience! We're glad we could help replace your H7 Flow glass panel at no cost, even after a year of ownership. Our goal is to support our customers whether they purchase directly from us or through retailers like Mindfactory.
If you need any assistance in the future, please don't hesitate to reach out.
Best regards,
NZXT
Customer service is Fast and efficient.
Customer service is Fast and efficient.
18. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hi Francois,
Thank you for your feedback! We're glad our customer service team was able to assist you quickly and efficiently. We strive to provide prompt, effective support for all our customers.
If you need any future assistance, our team is here to help.
Best regards,
NZXT
Order arrived in terrible state - Customer Support not responsive at all
I bought a NZXT 360 Elite AIO which is having a malfunction (AIO is not recognized by windows nor CAM software and AIO stops working randomly and makes my PC shut down due to sudden temp increase - either the AIO cables or the AIO itself is broken). Additionaly when I intially received the parcel there were screws missing necessary to attach the AIO to the motherboard - as I did not want to wait any longer I bought the missing screws myself which was fine for me in the beginning. When I then discovered the malfunction I opened a support request (2119851) 7 days ago and have not received any response from the support since then.
Considering the relatively high price, the missing parts and the bad state of the AIO this is realy disappointing.
18. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hi Leon,
We apologize for the issues with your NZXT 360 Elite AIO and the delayed response to your support request. Missing components and malfunctioning hardware that causes system shutdowns is completely unacceptable, especially for a premium cooling solution. We understand your frustration with having to purchase missing screws yourself and then discovering more serious problems with the unit's operation.
We have located ticket #2119851 and can confirm our technical team is actively working on your case regarding both the AIO malfunction and missing components. While the 7-day wait for a response is longer than our standard, please know that we are committed to resolving these issues properly. You will receive a detailed update from our team soon addressing both the hardware problems and compensation for the missing parts you had to purchase.
Best regards,
NZXT
Potential Fraud Account Concern.
I had written in, thinking someone had spoofed my information to create an account. I spoke with one of their agents, Lennard (who, by the way, is fantastic.) Who helped me with the situation and was clear, concise, and very attentive. He was able to help alleviate concerns, and make me feel like a valued customer. These are the types of agents you need working for you!
23. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hi Mike,
Thank you for sharing your excellent experience with Lennard's handling of your account security concerns. It's great to hear how he demonstrated our support team's values through clear communication, attentive service, and thorough resolution of your security issues.
We'll make sure to pass along your praise to Lennard, as feedback like this helps recognize outstanding service and maintain high support standards. If you need any future assistance, please don't hesitate to reach out - our support team is always ready to help.
Best regards,
NZXT
I have had a very good experience
I have had a very good experience. A CPU cooler that did not work anymore. Got an answer about the trick and I sent my cooler in. Got a replacement without any problems. Good service
22. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hi Daniel,
Thank you for sharing your positive experience with our CPU cooler replacement service! We're glad we could help troubleshoot the issue and provide a smooth warranty replacement process.
If you need any future assistance, we're here to help.
Best regards,
NZXT
2 months still no RMA refund
22. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hello,
We sincerely apologize for the 2-month delay in processing your RMA refund. This extended wait time falls far short of our standard refund processing timelines and commitment to customer service.
Please provide your ticket number so we can investigate where the delay occurred in our system and work to expedite your refund immediately. We understand the frustration of waiting this long for your money to be returned.
We are committed to resolving this situation promptly and ensuring better refund processing times moving forward. Your patience during this delay is appreciated.
Best regards,
NZXT
Great customer support.
18. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hi Michael,
Thank you for your positive feedback about our customer support, we are so happy to hear it!
If you need any assistance in the future, please don't hesitate to reach out.
Best regards,
NZXT
Great customer support
Amazing customer support and quick to resolve my issue.
16. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hi Kevin,
Thank you for your positive feedback! We're thrilled to hear that our support team was able to help resolve your issue quickly and effectively.
If you need any assistance in the future, please don't hesitate to reach out!
Best regards,
NZXT
Good costumer service and great products!
Great and fast costumer service. The only pc part supplier I havent had an issue with!
8. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hi Felix,
Thank you for your fantastic feedback about our customer service and products! We're thrilled to hear that your experience with NZXT has been consistently positive and issue-free. We strive to provide both quality components and fast, reliable support.
If you need any assistance in the future, please don't hesitate to reach out!
Best regards,
NZXT
Hello, customer support, are you there?
I have an AIO cooler that sounds like the pump is about to die me. Very loud and rattly. Put a ticket in 5 days ago and haven't heard a single message back yet. 5 days is beyond what I expect is reasonable to at least get a reply from customer support. I get that you may be busy, but seriously - put a note saying what expected reply time is, or at least reply to people to say you will get to them soon. Ticket 2110637.
Thanks, I finally got a hold of someone by chat 7 days after submitting ticket. AIO cooler pump noise was remedied by removing and replacing from CPU and shaking as well. Satisfied now, but would have appreciated a quicker response.
5. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hi Jaybo,
We sincerely apologize for the delay in responding to your ticket #2110637 regarding your noisy AIO cooler. Five days without any acknowledgment is unacceptable, and you're right that we should provide clearer expectations about response times.
We will review your ticket immediately regarding the pump noise issue. Thank you for your patience, and we'll ensure you receive proper updates moving forward.
Best regards,
NZXT
NZXT = Worst Customer Experience Ever
I purchased a PC recently and immediately recognized that the order had 2 hard-drives when I actually only wanted 1 hard-drive. I promptly put in a change request through their website within 1 hour of purchase and received a response from NZXT that they received my request and is processing it. I did not hear from customer support until 7 days later, after they shipped the product with the 2 hard-drives, to tell me there is nothing they can do after the product has shipped. Their customer support is ATROCIOUS. I haven't even received the computer yet and I'm wishing I went with a different company. Why even go with this company when there are so many others around with better customer service?
Edit: It took NZXT less than 3 days to reply to this review, but 8 days to respond to my customer request? Just goes to show where the company’s priorities lie. If you don’t believe me, read the other negative reviews.
Ticket number: 2108494
9. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hi Eric,
We sincerely apologize for the poor handling of your order change request. Taking 7 days to respond, only after shipping the PC with both hard drives, is unacceptable. You deserved a prompt response when you reached out within an hour of placing your order.
Please provide your ticket number so we can review what went wrong with your change request and explore options to address this situation.
We understand this experience has damaged your confidence in NZXT and we aim to make it right.
Best regards,
NZXT
Vastaus yritykseltä NZXT
Hi Ryan,
Thank you for your positive feedback about our customer service! We're glad we could be helpful.
Please don't hesitate to reach out if you need any assistance in the future.
Best regards,
NZXT
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.