Nuolawigs Arvostelua 

257
TrustScore 4.5/5 tähteä

4,5

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Bought a wig recently from nuolawigs after recently being diagnosed with breast cancer . From every email enquiry through to the consultation and updates on delivery everything as been perfect . My wi... Näytä lisää

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Saanut 2/5 tähteä

I used to really love these wigs but my last two purchases haven’t been great unfortunately. Don’t know if they are now catering to people wearing wigs for fashion rather than hair loss, but the small... Näytä lisää

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Saanut 5/5 tähteä

Excellent customer service and experience all around. Everything arrived quickly once shipped and is of very high quality! I highly recommend.

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Saanut 5/5 tähteä

My wig is simply stunning! Super great experience with Nuola Customer Support who kept me well informed. They were approachable as well as cooperative throughout my order delivery. First wig from Nuol... Näytä lisää

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Yrityksen tiedot

  1. Peruukkiliike

Yrityksen kirjoittama

Nuola Wigs is a premium wig brand specialising in high quality human hair lace wigs designed for the most natural and realistic finish. We focus on helping women experiencing medical hair loss, alopecia, chemotherapy related hair loss, and general thinning to regain confidence through beautifully crafted wigs. All Nuola wigs are made using 100 percent human hair with carefully constructed lace hairlines, bleached knots, and customised colour work to create an undetectable look. We offer lace front and full lace options, custom sizing, and personalised colour services to suit individual needs. With customers across the UK, Canada, the US and worldwide, our goal is to combine luxury quality with compassionate customer care, supporting clients through every stage of their hair journey.


Yhteystiedot

4,5

Erinomainen

TrustScore 4.5/5 tähteä

257 arvostelua

5 tähteä
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4,5

Kaikki arvostelut

(257)

27 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

I cannot thank the team at nuolawigs…

I cannot thank the team at nuolawigs enough for my amazing real hair wig. It’s everything I thought it would be and more. It’s given me my confidence back especially when being the only bridesmaid at my sister’s wedding.
Any questions I had before placing my order where answered and useful tips and videos were emailed over to.
Would highly recommend
Thank you!!

1. lokakuuta 2021
Oma-aloitteinen arvostelu
Saanut 3/5 tähteä

A bit of a mixed bag.

A bit of a mixed bag.

I love the lace and the hairline, which is pretty much undetectable.

My main concerns are the cap size and the colour.

I have a wig from a different maker in medium cap size, and it fits like a glove. So after checking the sizing, I decided to go for a medium with Nuola as well but it's absolutely massive.

I bought Halle which on the website is a nice cool blonde. My wig, however, is very yellow bleach blonde. Something I rocked as a 14-year-old after a home bleach job. Not very pleasant. It also has some unbleached knots but they're towards the middle so not super visible but even so. The hair also seems a bit on the thin side.

I understand that covid caused some havoc but I can't say I'm 100% impressed. I wish them all the best, though.

27. syyskuuta 2021
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Love my new wig!

Love my new wig!! This is my second wig from Nuolawigs. My first one was amazing and still looks as good as it did when I first got it in 2019. My second wig is even better if that was at all possible, because I got the HD Lace this time, and OMG it looks like it's growing out if my scalp, the hair is so soft and smells amazing when it arrived. I received within the 6-7 week time frame and the if I had any questions I got a reply within 24 hours. Would definitely recommend Nuolawigs they are a small business with big talent. x

21. syyskuuta 2021
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Nuolawigs

Hi Joanna,

Thanks so much for your review and continued support :)

Eniola

Saanut 5/5 tähteä

The best of the best!!

Where do I start! Unfortunately, we needed a wig for medical reasons. Living in the U.S., I found that all the wigs look… like… wigs. This was even more depressing. After much research, I found the way Nuolawigs bleaches knots, preplucks the hairline, styles highlights that are fresh out of a high end salon, cute baby hairs -all of it- looks amazing!! Honestly, it’s not even the way it looks but just how beautiful you feel. This is the fourth wig I ordered. The last one was needed for a wedding that was coming up fast. Nuola somehow managed to get it to me and customized it so nice. They didn’t make any promises, but you can tell they care. Their customer service is so sweet and responsive. Highly recommended!!

1. syyskuuta 2021
Oma-aloitteinen arvostelu
Nuolawigs-logo

Vastaus yritykseltä Nuolawigs

Thank you Selma for your review.

We truly appreciate it :)

Saanut 5/5 tähteä

It is my first order from Nuolawigs and…

It is my first order from Nuolawigs and I can say that I am over over the moon with the Jessica unit. The lace, the parting, the sideburns, everything has beyond the natural look and I am really satisfied! Only thing, I waited longer than the 4-7 week period for it. But I understand that the company struggles with staff shortage and that’s the reason for the long wait. Deffinitely I will purchase another one soon.

20. elokuuta 2021
Oma-aloitteinen arvostelu
Nuolawigs-logo

Vastaus yritykseltä Nuolawigs

Thank you Ivelina for the review and thanks for understanding the difficulties we face during a very difficult time.

Eniola

Saanut 1/5 tähteä

DO NOT WASTE YOUR MONEY TO SCAM

DO NOT WASTE YOUR MONEY THAT YOU DONT KNOW WHAT YOU WILL RECEIVE!!!
Sad to say this but feeling scammed my money which I worked extra for afford this wig.
I am suffering with alopecia and just wanted feeling normal in public without someone looking your bald head!
Firstly waited 8 weeks with lately replies and before start my job I was hoping to receive. Tiny deadline I received and totally disappointment. I am not /cant/don't use this wig. Unfortunately totally different wig I received what they showing on Instagram and web site! wig is bigger than my head side, colour is more cold blondish and wig side laces has been cut, even 1 mm no extra laces on sides. which too short and sides wingy even not able to use with glue. and there are many short hair on the cup that when I try to change the hair style is all short hairs standing! Also I am not mentioning root bleached dots at back sides!
I couldn't believe what I received and when I ask them they confirmed that is my order and my head size and side laces may cut! After seen many people negative experiences, probably I received someone's return wig even it is not my size, colour and what they displaying on Instagram please do not believe and waste your money!
When I try to fix my head a large elastic band like pulling and uncomfortable. After buying nuola visited an afro wig shop and their cup quality much better and less price!
Please do not believe online wigs seller what they showing or their sponsors sharing like non benefiters! If you concerning please visit a place/shop where you can see what you will receive where you can try for to use many years instead of insulting surprise.
I had some health and house issue and couldn't write early and instead of waiting they late reply I complaint from Paypal to refund my money back. I will update from here and just I can not believe how people doing this when people really need a wig!

19. elokuuta 2021
Oma-aloitteinen arvostelu
Nuolawigs-logo

Vastaus yritykseltä Nuolawigs

Hi Nura,

I'm terribly sorry you were not happy with our service, as I'm sure many companies out there can relate that the pandemic has caused a knock on effect when it comes to time scales. We are not a large corporation and have tried our best to fill orders as much as possible. This is no easy task when staff members are contacted by track and trace to self-isolate, it is of course our main priority to ensure the safety of our workers.

In regards to the wig, we replied to your questions but never received a reply that you were unhappy, you unfortunately didn't allow us to take responsibility, had we known we could have exchanged the wig for you.

The word 'Scam' seems to be thrown around a lot these days painting a dishonest picture. We are not a faceless business, we have had several pop up events in the UK and before covid were able to offer face to face consultations and we have a studio in Canterbury Kent where we offer one to one consultations.

We are a small company struggling through a pandemic that has crippled thousands of small businesses just like ours, but we have kept going because we understand there are people out there who are desperate for wigs and want to feel confident again. So we urge customers if you are not happy then by all means please let us know.

Again Im sorry you aren't happy this time and if you want to get in touch about any issues please feel free to.

Thanks
Eniola

Saanut 5/5 tähteä

Absolutely stunning hair🤩 Ihave bought…

Absolutely stunning hair🤩 Ihave bought expensive wig before but they were nothing conpared to this😊. This is the first time I am buying from Nuola wigs, but it definetely will not be the last. The hairline is amazing and the hair is much thicker than I expected,all the way down to the ends. And the color is exactly what I was hopping for. It came a few days delayed due to covid-19, but was definetely worth the wait! Love it!! 🤩🤩

13. elokuuta 2021
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Nuolawigs

Thanks for your lovely review Ann :)

Eniola

Saanut 3/5 tähteä

I'm wondering if this company is fraud

Update: I did get refunded for the wig. Im dul disappointed bc I really wanted it and waiting 2 months for it.
I'm wondering if this company is fraud. I paid for the wig on June 7th. It's now August 11th and the tracking still says that the label was created but has not shipped. I sent them several emails asking where it is and when it will be sent out. This is so frustrating that there's not even a number to call. I will give it another couple of days and then cancel the order through my bank.

11. elokuuta 2021
Oma-aloitteinen arvostelu
Nuolawigs-logo

Vastaus yritykseltä Nuolawigs

Hi Brandy,

Im really sorry that you haven't received your wig. We are a small business of 8 employees and Unfortunately 2 weeks ago we had 2 members off sick which meant our processing time was reduced. Also yesterday, we were contacted by NHS test and trace that all employees had to go home to self isolate for 10 days because one employee had tested positive. We did manage to grab as much working equipments that we can so some of us can continue to work from home.

We are so sorry our customers have been affected by this. We actaully also have a planned pop up in London this weekend that we have now had to cancel.

We are not a fraud and hate to be perceived as such so in this case we have gone ahead to fully refund your money.

We have also sent you an email to update you.

Again we are sorry it didn't quite work out this time
All the best
Eniola

Saanut 5/5 tähteä

Absolutely amazing overjoyed

Absolutely amazing! Nobody could tell it was a wig, I got so many compliments. The hair was easier to style than my real hair ever was. I am overjoyed with this wig, I purchased the Pearly wig and I have no regrets. Looks just like my real hair used to. So happy with the results, I am so excited to purchase another.

10. elokuuta 2021
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Nuolawigs

Thanks for your review Alex:)

Saanut 5/5 tähteä

Unbelievably beautiful!

I received my 2nd unit, Evelyn, yesterday & she is lovely, beyond words! Even better than the first one I purchased a few months back, when my hair loss reached a point where I was no longer able to disguise it. Words can’t explain how much I rely on the quality of Nuola’s beautifully created wigs to go about my day not having to constantly feel aware of my hair loss. If I’d of known that a wig could look this natural and beautiful, I’d of shaved my head and gone this route rather than holding on to my rapidly thinning hair for as long as I did. There have been a few changes made recently, which are the removal of combs at the temple, and a stronger more durable silicone lined strap across the back, which makes the unit more comfortable to wear throughout the day without leaving marks on the front of your head from the combs. Also, the cap construction is much improved, with the nape of the neck having a soft velvety feeling strip along the edge for comfort. The HD lace is absolutely divine, and everyone asks where I got my hair colored, completely unaware that I’m actually wearing a wig. I can’t thank you all enough for how much these wigs have changed my view of my appearance and my confidence over all! I love them so much I’ve already purchased 2 more! 😁

6. elokuuta 2021
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Absolutely phenomenal quality And even…

Absolutely phenomenal quality And even better customer service.

After being diagnosed with brain cancer and owning a business I wanted to look as normal to myself as I could. Nuola wigs definitely did that for me! I have three wigs from them and I will continue to buy from them!

5. elokuuta 2021
Oma-aloitteinen arvostelu
Nuolawigs-logo

Vastaus yritykseltä Nuolawigs

Thanks for the continued support :)

Eniola

Saanut 4/5 tähteä

100% would recommend

I have just received my 4th Wig ( the Bella Unit ) from Nuola and I’m over the moon with it . The colour , length and lace is perfect. All 4 of my units have been the bella and they have all been perfect except for one ( my 3rd unit ) I felt the lace was not the usual and it was a lot more noticeable than my other wigs. The cap was also quiet small and didn’t sit correctly on my head at all . However as I was so happy with my wigs from Nuola previous to this bad experience I decided to order with them again and I am so so happy with the wig I have received. I’ve been wearing wigs now for 5/6 years and Nuola is definitely the best , most beautiful I have come across so far !

5. elokuuta 2021
Oma-aloitteinen arvostelu
Nuolawigs-logo

Vastaus yritykseltä Nuolawigs

Thanks for your continued support Abby :)

Saanut 4/5 tähteä

Blonde/ brown ombré wig

Absolutely love my wig from Nuola, it’s comfortable and everyone says it looks so natural. The hair is silky and soft, amazing quality!!

2. elokuuta 2021
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

BEWARE THIS IS A SCAM !

I was in the beginning very excited to order my wig at NuolaWigs. I ordered a luxury full wig with 200% density, pre-cut lace, a side part with highlighted front pieces to frame my face, in ash-blonde balayage Amelia style, with a small wig cap in 24" length for a total price of EUR 1.231,99 + EUR 359,75 custom charges.

I received a standard Amelia wig, no cut lace, no ash blonde, no side part (it came with a middle part), very very thin layered hair, low quality hair that will not last very long and a standard sized wig cap that of course is too big. The wig doesn't look like they advertise their high quality on Instagram! I have photo and proof as evidence.

I called the PayPal customer support and asked to open a case for a refund because this is simply not what I ordered! All my custom wishes that I paid for have been ignored. PayPal has the policy to NOT provide customer protection with custom orders in general!

Of course NuolaWigs knows that PayPal loophole and uses this to sell their cheap China bulk order items without custom changes because the customer loses their case anyways and they can keep the money. It is a pure fraud and scam taktic.

I have reported this fraud today to PayPal and refered to the comments here, it has been happening to several people now, not just me.

I can only highly advise you DO NOT ORDER with this company.

Their customer support is a complete NIGHTMARE. They take 4 days to even read the E-Mails, then they ask for your order number and take another 3 days to answer and they don't want to take responsibility for their mistakes. As you can see here, several people already said, that they ask the customers to delete their negative experiences and offer then somehting which is against the Trustpilot rules.

I will report their scamming fraud behavior to the police and open a law suit.

If I just had seen the reviews here before my purchase I would have not bought anything.

Please don't make the same mistake as I did!

31. heinäkuuta 2021
Oma-aloitteinen arvostelu
Nuolawigs-logo

Vastaus yritykseltä Nuolawigs

Hi Eva,

Thanks for your feedback. Unfortunately we have to point out a few things are incorrect in your review.

Firstly we are not a scam or fraud. A scam/fraud would be the refusal of resolving the problems you raised even though we dispute some of them, however I can see from the emails that we did take responsibility by offering to resolve your issues which was all declined by you.

We are a very transparent company and do have a refunds policy. This is very transparent on our website and all our product pages. We are happy to refund except with custom made request (unless received damaged or faulty). Custom made request are special request made by a buyer. This means if returned, it's difficult for us to sell it on to other buyers. This is not a loop hole because it clearly states this on our website and its actually in accordance with the law. Again we made this very transparent on our website under our refunds policy and thats the reason why Paypal refused your refund.

We are more than happy to help resolve your issues. Please contact us if you are willing to take us up on it.

All the best

Eniola

Saanut 5/5 tähteä

Beautiful Lara

I ordered the Lara, and it is absolutely stunning! I had read reviews that said the hairline is completely natural-looking, and it's true! I keep looking at it in amazement! I have spent so much money on other wigs that were a lot less expensive but just didn't have a realistic hairline. My Nuola wig was worth the higher price. I couldn't be more pleased!

30. heinäkuuta 2021
Oma-aloitteinen arvostelu
Nuolawigs-logo

Vastaus yritykseltä Nuolawigs

Hi Melanie,

We are so glad you are happy with your wig and thank you for the lovely review :)

Ade

Saanut 3/5 tähteä

Mixed feelings

I have so far purchased 4 wigs from Nuolawigs over the last few years. I was definitely very impressed with the quality from the fist wig I ordered almost 3 years ago especially when the prices were still quite low. Since then the prices have almost doubled but good quality wigs are never cheap, so this is understandable.

The wigs always look amazing when they first arrive but I have to agree with other reviews that heavy shedding is unfortunately an issue, and my wigs never lasted more than 4-6 months.

My latest ordered wig was for my upcoming wedding. It took a while to be made but I received it in time and the hair quality was amazing as always. However, i was quite disappointed with the finishing touches as my middle parting had a lot of unbleached knots which looked quite unnatural. I had to send this back for fixing, but when it was returned I could not see that anything would have been done.

I've been chasing for response and been told that this could not be fixed further other than with temporary solutions such as covering the knots with foundation. Very disappointing.

So overall, I think these can be (or are, if you're lucky) great wigs with very good quality hair, but some quality issues have definitely let me down. Sad to say that I probably will not be risking ordering from Nuolawigs again.

21. heinäkuuta 2021
Oma-aloitteinen arvostelu
Nuolawigs-logo

Vastaus yritykseltä Nuolawigs

Hi

We are sorry to hear about your recent experience with us. Unfortunately, this past couple of weeks, we have had staff off due to testing positive for covid, and also other members off due to being ill hence the slow email response.

We hope you can give us another chance in the future.

Thanks
ADe

Saanut 5/5 tähteä

Best Glueless Human Hair wigs in the Game! ♥️

IF you are looking for human hair hair wig that looks NATURAL and feels so Luxurious this is for you! I’ve tried many wigs from many companies and let me tell you just to find a GLUELESS Wig and that could also be glued down is not many out their! The hairline looks like the hair is literally coming out of your scalp! Like what?? 🙌🏼👀😁 I’ve. Never felt so much confidence! And yet received so many compliments , not knowing it was a wig! Instead they would ask who was my hair stylist! 🥰 it’s comfortable And easy to use! Thank you so much nuolawigs! For my amazing wig! !❤️🙏🏻 I finally found the BEST natural human hair wigs that are glueless! Soo excited and beyond ecstatic with my new hair! when I wore it out, will be buying more! I am OBSESSED 😍 thank you again! Everyone needs to be on board with this amazing wigs!! 😁😁💕😁💕

17. heinäkuuta 2021
Oma-aloitteinen arvostelu
Nuolawigs-logo

Vastaus yritykseltä Nuolawigs

Thanks Crystal for your review. We are so glad you love your wig :)

Eniola

Saanut 2/5 tähteä

First thoughts about Nuolawigs

My appointment - as a first time wig wearer due to hair loss, I needed someone who was confident with customers and more understanding that I know very little about all this. My hair wasn’t even clipped back properly to allow for full understanding of what the wig would look like. Furthermore, I felt like I was the one having to lead the conversation and she just took a step back. I paid for a 40 min consultation and had to finish in half that time because it just felt so awkward. I actually cried in frustration afterwards because it was a long drive there and I was so excited to feel beautiful, but didn’t feel entirely valued as a customer.

Luckily there was one custom wig which I tried and thought suited me, and she said she would make note of its details. I decided to give them the benefit of doubt after all - maybe I had hyped up this experience in my own mind. Cue just now where I received an email asking if I have a photo reference for it?!

I really don’t know what to do now. The wigs are lovely but it is a lot of money and the company don’t seem completely on it. I gave 3 stars because of the wig quality and the lady I’m email communicating with seems nice. Other than that, not entirely impressed.

Will update when I hear more.

Update 1: now they can’t make that custom wig anymore - so odd…

Update 2: have not replied to my email asking why they aren’t able to make the custom wig - now giving them 2 stars!

14. heinäkuuta 2021
Oma-aloitteinen arvostelu
Nuolawigs-logo

Vastaus yritykseltä Nuolawigs

Hi,

We are so sorry to hear that your consultation experience wasn't so great. Unfortunately, the lady who took over was suffering from severe morning sickness and had initially wanted to cancel the appointment but decided to go on with it. I am really sorry about this and we will work to improve next time.

I have also gone ahead to refund you your consultation fee.

Thanks
Ade

Saanut 4/5 tähteä

Gorgeous custom wig

I recently received my first custom wig from Nuola. The hairline is brilliant and the colour couldn't be more perfect. What I appreciated most is when it originally arrived the cap was unfortunately too big, however they quickly responded and made me a new cap that fits perfectly at no extra cost. Great customer service and understanding of people suffering with medical hair loss. Thank you Eniola :)

24. kesäkuuta 2021
Oma-aloitteinen arvostelu
Nuolawigs-logo

Vastaus yritykseltä Nuolawigs

Hi Laura,

We are glad it all worked out in the end.

Thanks for your review :) We really appreciate it :)

Eniola

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