I installed Nu-Heat UFH 18years ago and carried out regular maintenance and each time I’ve requested replacement parts they’ve helped me with the correct parts every time and if I do make a mistake or... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Engineer provided clear advice in a friendly manner, answered questions fully and helped me understand my issue, and then provided a solution
Yritys on vastannut
Bought a heating system from them in 2012, needed new actuators as they do eventually fail. They answered the phone quickly, answered my enquiry easily and I was able to place an order for the parts o... Näytä lisää
Always helpful with spares but the did tell me the wrong part for one element, it’s an old system. Also disappointed with the postage cost being standard when the cost and weight of what I ordered was... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Nu-Heat Underfloor Heating & Renewables
Yrityksen kirjoittama
Nu-Heat is proud to be the most experienced integrated underfloor heating and renewables specialist in the country.
With over 80,000 customers already enjoying our systems, you can count on us to heat your home in the best possible way.
FIND THE UFH SYSTEM FOR YOU GET A FREE QUOTE
Why Nu-Heat?
Yrityksen kirjoittama
- Bespoke heating design
- Our in-house designers tailor each system to the property, guaranteeing performance.
- Award-winning service
- The only heating company to be awarded a Distinction by the Institute of Customer Service.
- Lifetime technical support
- We support Nu-Heat systems for life. You can always call on us if you need help.
Yhteystiedot
Heathpark House, Devonshire Road, Heathpark Industrial Estate, EX14 1SD, Honiton, Yhdistynyt kuningaskunta
- 01404 549770
- info@nu-heat.co.uk
- www.nu-heat.co.uk
The Ultimate Guide to Underfloor Heating
4,7
Erinomainen
1 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Problem resolved quickly.
24. marraskuuta 2025
Vastaus yritykseltä Nu-Heat Underfloor Heating & Renewables
Hi Tony, thank you for taking the time to leave a review. We are pleased we were able to help and you are happy with the service you received.
Vastaus yritykseltä Nu-Heat Underfloor Heating & Renewables
Hi Stephen, thank you for taking the time to leave a review, we are pleased you were happy with the service you recieved.
Postage
cost of postage for a single actuator was too high.
Staff were brilliant and helpful.
18. marraskuuta 2025
Vastaus yritykseltä Nu-Heat Underfloor Heating & Renewables
Hi, we are pleased our team were able to assist you and will pass your feedback on regarding the postage costs to the correct team, thank you for taking the time to leave a review,
Vastaus yritykseltä Nu-Heat Underfloor Heating & Renewables
Hi Bruce, thank you for taking the time to leave a review, we are pleased you were happy with the service you have recieved.
Needed a new thermostat called up and…
Needed a new thermostat called up and they were very helpful in explaining what I needed to order and gave me a discount. Very happy with the service.
12. marraskuuta 2025
Vastaus yritykseltä Nu-Heat Underfloor Heating & Renewables
Hi Resh, thank you for taking the time to leave a review. We're pleased to hear you were happy with the service you received from our technical team
Prompt reply and good advice
18. marraskuuta 2025
Vastaus yritykseltä Nu-Heat Underfloor Heating & Renewables
Hi Samuel, thank you for your review! We're pleased to hear you're happy with the service you received.
Vastaus yritykseltä Nu-Heat Underfloor Heating & Renewables
Hi Terry, we're happy to hear you're pleased with the service you received. Thank you for taking the time to leave a review!
Delivery of valves swift
Delivery of valves swift. Plumber had issue fitting them. The o ring seal could not fully stop them leaking. The plumber had to back off closing them right down as they would not work, so when the unscrewed slightly they started leaking but worked. He had to use PFT Tape to seal them lower down the thread pattern, before they did not leak and work.
15. marraskuuta 2025
Vastaus yritykseltä Nu-Heat Underfloor Heating & Renewables
Hi Gary, thank you for taking the time to leave a review, we are sorry to hear that you have had problems fitting your valves, this is not a normal problem, but we will pass your feedback on to our product development team.
Excellent Service
I easily identified the replacement thermostat I needed from your website. The ordering procedure was easy and I was delighted to receive the delivery the next day.
14. marraskuuta 2025
Vastaus yritykseltä Nu-Heat Underfloor Heating & Renewables
Hi David, that's great to hear! We are pleased you are happy with the service you received and thank you for taking the time to leave a review.
Products cheaper elsewhere!
14. marraskuuta 2025
Vastaus yritykseltä Nu-Heat Underfloor Heating & Renewables
Thank you for leaving a review. We pride ourselves on our service, design, technical advice as well as the quality of the products we offer. There are so many underfloor heating suppliers now that offer different propositions with differing levels of service and quality. In terms of what we offer we find that we are competitively priced
Vastaus yritykseltä Nu-Heat Underfloor Heating & Renewables
Hi Steve, thank you for taking the time to leave a review. I am sorry you had difficulties getting through but pleased that has now been sorted for you.
All good arrive in super time which was…
All good arrive in super time which was great for customer
3. marraskuuta 2025
Vastaus yritykseltä Nu-Heat Underfloor Heating & Renewables
Hi Kevin, that's great to hear. We are pleased you are happy with the service you received and thank you for taking the time to leave a review.
Received excellent technical support…
Received excellent technical support promptly via email. I was told the part I needed to order and it was delivered in a timely manner . Thanks.
3. marraskuuta 2025
Vastaus yritykseltä Nu-Heat Underfloor Heating & Renewables
Hi David, thank you for taking the time to leave a review. We are pleased to hear that you are happy with the service you received and your parts arrived quickly.
The quick response and follow up on my…
The quick response and follow up on my query about our Nu Heat underfloor heating system especially Neil Cole who was exceptional
5. marraskuuta 2025
Vastaus yritykseltä Nu-Heat Underfloor Heating & Renewables
Hi Ken, thank you for taking the time to leave a review. We are pleased you are happy with the service you received and I will pass your comments onto Neil.
Great service
I received helpful advice on the phone prior to ordering a replacement thermostat which arrived within two days.
3. marraskuuta 2025
Vastaus yritykseltä Nu-Heat Underfloor Heating & Renewables
Hi John, I am pleased to hear that you are happy with the service you received and the parts arrived quickly. Thank you for taking the time to leave a review.
New timer and thermostat
The parts I ordered for my granddaughters heating system came quickly . Neither the timer or thermostat I ordered to replace the defective ones had wiring diagrams or operation instructions.There seem to be a very limited amount of installers and engineers available to assist with fitting replacement parts as there was only one in the area and he was too busy to help.
31. lokakuuta 2025
Vastaus yritykseltä Nu-Heat Underfloor Heating & Renewables
Hi Robert, we are sorry to hear that you have experienced problems in finding an installer to assist you. Thank you for taking the time to leave a review.
Vastaus yritykseltä Nu-Heat Underfloor Heating & Renewables
Thank you for taking the time to leave a review. We are sorry to hear your delivery arrived early.
Vastaus yritykseltä Nu-Heat Underfloor Heating & Renewables
Thank you for taking the time to leave a review, we are pleased you were happy with the service you recieved.
Well recommended
Nu-Heat designed and supplied a full heating system for our Victorian terraced property extension / full renovation, including air source heat pump. It was then installed by one of their approved installers.
The team at Nu-Heat were impressive: responsive, knowledgeable and helpful throughout. Easily one of the best suppliers we engaged with during the project and couldn’t recommend more.
6. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nu-Heat Underfloor Heating & Renewables
Hi Ali, thank you for taking the time to leave a review. We are pleased to hear you are happy with the service you received and enjoy your new system.
Vastaus yritykseltä Nu-Heat Underfloor Heating & Renewables
Hi Dean, thanks for your review! We're glad to hear you were happy with the service you received
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