Norton Way Group Arvostelua 

What an excellent experience!
Remi Mussenden made the whole process an absolute delight.
Great conversation plus he calmed my nerves as it is my first bike (Honda CBF125) and first time riding post CBT and to top it all off, I got a call not too long after I got home to make sure I got back safely and that I was happy with the ride.

James and then Daniel were very helpful from start to finish and made it a pleasant and stress free experience for me

Norton Way Mazda went exceeded my expectations. Ronan & Mike were brilliant at ensuring I got the vehicle.

Salesmen was a really nice guy. Everything went smoothly.

I paid £643 for my last service on 8 August 2025 and also raised a warranty claim for my infotainment screen delamination. I am still covered by the Mazda used car warranty. Norton Way Mazda submitted my request — but then nothing.

After more than a month of silence, I called the Mazda warranty hotline directly. They confirmed they had already replied to Norton Way Mazda on 14 August 2025. Yet Norton Way Mazda never contacted me and my case has completely disappeared into a black hole.

Even when I phoned the service department myself, a service advisor named Josh promised to call me back. That call never came either.

I deeply regret trusting them with my car. They were quick to take £643 in service fees, but have failed to deliver even the most basic communication or customer care regarding my warranty claim.

Based on this experience, I cannot recommend Norton Way Mazda to anyone.

David was very helpful through the whole process of ordering and getting us into our brand new Peugeot 5008.

He kept us informed all the way through and was quick to answer any questions we had. He also did us a walk round video showing us our new car when it arrived at the dealership.

He was kind enough to let us choose a time and day for the pick up the car that worked for us. When we arrived we were offered a drink and promptly did all our paperwork.

He was able to give us a quick talk through getting us started in our new car and has also been helpful with some aftercare.

Was told the bike would have an MOT, when i went to pick it up 20 days later, it didnt have a new MOT, the rear brake was non-functional so had to adjust and tighten the brake myself, and the rear brake light was faulty making it ILLEGAL to ride which makes it unfit for purpose and a massive consumer rights violation…

leading to me having to take my bike to get fixed asap after purchase, which then i havent had any word back almost 2 and a half weeks later, all this inconvenience and hassle for a 50% off of a extended warranty package, which wouldnt even cover the waste of insurance for this month or the other costs ill have to put in to fix it, thankfully it is being partially repaired over warranty in a different honda garage, but frankly, the blatant disregard for consumer rights and rider safety to sell the bike was disgusting…

I cannot praise the service we received from the moment we browsed through the cars to the day we collected our car and this was all down to Dawn, she is incredible. I felt so comfortable with her honesty and non pushy style that we just had to purchase a car through her, she made the whole experience fun and her knowledge is second to none, she took us through the whole car, set up many things for me and nothing was rushed. 5* Service all round - Thanks Dawn

The process of buying a car online and unseen was challenging for an elderly 'first timer'. Generally all was as stated on the Kia Website and the dealer and helped by the video walk around in the showroom.
Two issues were only identified at the point of sale and after delivery:
The Kia website stated the Niro 4 PHEV carried a vehicle tax of £195. I should have challenged this ealier in the process. However the special levy applied and the tax was in fact £620.
Secondly the two nearside wheel hubs were scuffed - a fact not noted in the walk round video or on delivery. I have had the hubs refurbished.
All part of the learning experience of a newcomer to online purchase.
However I shall not buy another car unseen and online again.
Chris W,
West Berkshire

I bought a Kia sportage last October and almost immediately had many problems with it. The sales people were very nice and helpful when I bought the car, but as soon as things started to go wrong with the car it was a different matter. I have now sold it back to Kia Brentford who gave me £5000 less than I paid for it, despite only having done 5000 miles and having it for just 11 months. It is now advertised back on their website with an inaccurate amount of previous owners listed for the car. The car was unreliable, the staff at Kia Brentford were unhelpful and untruthful in much of their dealings and I would not recommend anyone buying from this garage.

Amelia was extremely helpful and very good at her job. I left having paid more than I intended for a bigger car than I had wanted with extras I wouldn't have dreamt of buying and I am delighted with the car. Woman is an asset to any business. The car is a joy to drive and I doubt I will ever buy anything other than Mazda in future.

Vary happy with the service provided by Sat at Kia today while buying a used Stonic. Very informative and professional.

Ven was very knowledgable and supportive throughout the part exchange - I never felt pressured and am extremely happy with the purchase

Sat was great with the demotration of the EV3.

A really simple and trouble free experience part exchanging and purchasing my new vehicle

I was with Ben today for my second service and I am so grateful for his kindness and professionalism .
such a great person and good service from Kia and I do appreciate it !
Thank You

Great service and warm ambiance in showroom. Sat has been great with the handover experience

Norton Way Honda have always been incredibly helpful, informative and professional in my experience. I now have my fifth Honda Jazz thanks to them and I am as usual highly delighted both with the car and the service. Honda Rule! And Norton Way enable.

Recently purchased a car from David and the service was great, friendly and was able to answer any questions we had. Would happily recommend them to friends & family!

A big thank you to David and his team who sorted out problems with my car a few times. Really grateful.