North Oxford Motorrad Arvostelua 

124
TrustScore 4.5/5 tähteä

4,7

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Had my tracker fitted at BMW Motorrad Oxford yesterday. The job was originally estimated at around two hours, but unfortunately I ended up waiting about four hours, so that was a bit longer than e... Näytä lisää

Saanut 5/5 tähteä

Fault discovered by technician as speed sensor o ring rather than the main drive shaft oil seal which meant that the cost was less than half the original estimate. Brilliant service especially when th... Näytä lisää

Saanut 5/5 tähteä

I wanted to trade in my GSA1300 and found a bike I was interested in on North Oxfords Autotrader page. I called the showroom and spoke to Pete, an hour later I had the bikes full spec and a walk arou... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Exceeded all expectations pre and post sale. This is the first time buying a motorbike where the level of excellent service was maintained throughout. I can not fault North Oxford Motorad. Liam and... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. BMW-moottoripyöräkauppias

Yrityksen kirjoittama

North Oxford Garage is a privately owned BMW Motorrad Retail Centre and is part of the William Morgan Group. Our recently refurbished retail centre stocks a range of New and Approved Used BMW Motorcycles with a state of the art brand new on site workshop with fully qualified BMW trained technicians for all of your servicing requirements, and a fully stocked BMW Motorrad Parts and Accessories shop for our customers to browse. We look forward to welcoming you to our retail centre soon.


Yhteystiedot

4,7

Erinomainen

TrustScore 4.5/5 tähteä

124 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Ei ole vastannut huonoihin arvosteluihin

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,7

Kaikki arvostelut

(124)

29 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Just bought my R18 classic from North…

Just bought my R18 classic from North Oxford motorad and I can honestly say it was the best dealership experience I have had in years. Great communication and made you feel like nothing was too much. Big thumbs up to Danny.

21. marraskuuta 2024
Oma-aloitteinen arvostelu
North Oxford Motorrad-logo

Vastaus yritykseltä North Oxford Motorrad

Hello Peter, thank you for taking the time to share your fantastic five-star review! We're glad Danny provided brilliant customer service and delivered a positive experience. Enjoy your R 18!

Saanut 5/5 tähteä

Bought my bike from North Oxford via…

Bought my bike from North Oxford via phone and video due to living up in the north.
After searching all over the country, then some negotiations a great deal was struck.
The sales guy Clayton was fantastic, talked me through the bike, presented photos, videos and explained the benefits of buying from a BMW dealer.
The deal was not just simply the bike , but also the benefits that come along as a package buying from BMW.
Over a two week period sorry to say but I like to check everything, I took delivery of my bike.
Clayton kept in touch, always called me back, and made me 100% confident.
The bike was delivered by Mike, who again was fantastic, the guy knows his bikes that’s for sure. He explained in such great detail about the bike, spent quite some time on the hand over, and was fascinating. That’s what you call a hand over.
The bike was absolutely beautiful, clean like new really pleased, and I hope buyer of my px thinks the same.

Well done Clayton and Mike. Your a credit to the company.

16. lokakuuta 2024
Oma-aloitteinen arvostelu
North Oxford Motorrad-logo

Vastaus yritykseltä North Oxford Motorrad

Hello Alan, thank you for taking the time to leave us a fantastic five-star review. We are pleased to hear both Clayton and Mike provided fantastic customer service and delivered a positive experience. We hope you are enjoying your new purchase.

Saanut 5/5 tähteä

Great customer service

Took my R1250RT in for its annual health check and MOT today. Great friendly, knowledgeable and efficient customer service from Sebastian at the service centre. Very impressive from start to finish. It's a shame that level of customer service can't be replicated elsewhere.

19. elokuuta 2024
Oma-aloitteinen arvostelu
North Oxford Motorrad-logo

Vastaus yritykseltä North Oxford Motorrad

Hello Tim, thank you for taking the time to share your fantastic five-star review! We're glad the team provided brilliant customer service and delivered a positive experience for you. We look forward to welcoming you back in the future.

Saanut 5/5 tähteä

Brought a new S1000R.

Brought a new S1000R.
I recently brought a S1000R from Ben at North Oxford BMW, what a experience! From my initial enquiry to the handover the whole team was great. Ben was extremely knowledgeable and really got to work understanding what I needed. The manager Nathan was also brilliant with his knowledge and was able to put together a package that fit my strict requirements. On handover day Ben was away so Josh completed the transaction and he was so professional and was upto speed with everything even though it wasn't his deal.

North Oxford BMW ! Absolute credit to the brand!!

12. elokuuta 2024
Oma-aloitteinen arvostelu
North Oxford Motorrad-logo

Vastaus yritykseltä North Oxford Motorrad

Hi John, thank you for sharing your fantastic feedback and leaving the team a 5-star review! We look forward to welcoming you back in the future.

Saanut 1/5 tähteä

£240.00 for cleaning and examination as part of a £1,000.00 bill for replacing crash bars, yet sent the bike back dirty!

I am wondering why my experience has been so different to the majority here. My bike was recovered to North Oxford BMW Motorrad due to a spill whilst on holiday. I don't live in the area, so everything has been dealt with by BMW Assistance who have been brilliant, and my insurers. The bike was transported back to my home, so I have never visited North Oxford Bikes. The Senior Service Advisor - (North Oxford Bikes are quite happy for his name to appear in positive reviews, but I have been asked to remove it!), has personal excellent reviews on here. For some reason unbeknown to me, I have received anything but what others have received from him. From the very outset, he has failed to return calls as promised by him, he has been unavailable for me to speak to, too many times to be believable and he failed to provide information as promised. In the end, I had to make complaints and have since raised concerns all of which have been treated with indifference by an After Sales Manager who has been copied in to everything. The Senior Service Advisor has quoted and now invoiced me/my insurers £240 for cleaning and examining the bike as part of the full invoice. The accident was a low speed spill on wet mud that covered half of the bike in wet mud. When I received the bike back, there was mud left on the seat, which I spoke to The Senior Service Advisor about on the phone. He claimed that wasn't there when the bike left them, implying that the transport company was responsible. When I pointed out that other parts of the bike were dirty, so he couldn't blame the transport, he stated that the bike had only been cleaned in part, so I was likely to find mud elsewhere. I consider that £240 for cleaning and examination is excessive. An MOT is what, about £30.00 and a basic bike valet £60.00? Given that Bahnstormer clean every bike that enters their workshop for any reason for free, whether it needs it or not, I am disgusted that having charged for cleaning as part of a total £1000.00 bill just for replacing crash bars on one side of the bike, that North Oxford BMW Motorrad returned the bike with any dirt on it at all. - Names of relevant staff removed as it breaches Trustpilot policy. - Funny, North Oxford BMW Motorrad appear to be quite happy when this policy is breached in more favourable reviews! - However, they haven't challenged anything else in my review!

10. elokuuta 2024
Oma-aloitteinen arvostelu
North Oxford Motorrad-logo

Vastaus yritykseltä North Oxford Motorrad

We're sorry that your experience didn’t meet your expectations and appreciate you bringing these concerns to our attention. To clarify, we request the removal of names from negative reviews to protect our staff’s privacy and ensure the focus remains on the service provided. In positive reviews, names may remain to acknowledge good service. We hope this helps clarify our approach and thank you again for your feedback.

Saanut 5/5 tähteä

Outstanding customer service

Just a quick thank you for the customer support from Oxford Motorrad service department. They really do all they can to sort out any issues you have. Highly recommended

30. heinäkuuta 2024
Oma-aloitteinen arvostelu
North Oxford Motorrad-logo

Vastaus yritykseltä North Oxford Motorrad

Hi Laurence, thank you for sharing your fantastic feedback and leaving us a 5 star review! We look forward to welcoming you back in the future.

Saanut 5/5 tähteä

BMW Motorrad North Oxford is not my…

BMW Motorrad North Oxford is not my closest Motorrad dealership, however if it was, because of my below successful experience, I’d certainly use them for both sales and servicing purposes.

My newly purchased R1250 RS (not provided by themselves) developed an unusual electrical engine fault, and it had to be recovered and transported by BMW Roadside Assistance, with North Oxford being the most convenient location.

I dealt solely with Seb from the service department, throughout the 3 days that the bike was in workshop for diagnostic testing etc and I found him to be courteous, understanding, knowledgeable and professional throughout our numerous conversations, where he kept me updated and informed of the latest findings (until I actually met him when picking up the bike); btw the problem was a loose/broken electrical lead/wire, nothing serious.

The dealership itself is modern, spacious, state of the art and well worth a visit even if just to peruse motorcycles and cars for sale, or the building itself.

I would highly recommend BMW Motorrad North Oxford and Seb in particular, in his customer support and service assistance role; I found all the other staff there, not forgetting the two welcoming ladies on the reception desk, just as helpful and pleasant.

Thank you!

10 out of 10!

26. kesäkuuta 2024
Oma-aloitteinen arvostelu
North Oxford Motorrad-logo

Vastaus yritykseltä North Oxford Motorrad

Hello Cam, thank you for taking the time to share your fantastic five-star review, with a special mention to Seb! We're glad the team provided brilliant customer service and delivered a positive experience. We look forward to welcoming you back in the future.

Saanut 5/5 tähteä

Great service from Josh and Nathan

Very good service from Josh and Nathan, which made the bike buying experience an even more positive one. Thanks to Nathan for coming in on his day off to do the handover.

25. toukokuuta 2024
Oma-aloitteinen arvostelu
North Oxford Motorrad-logo

Vastaus yritykseltä North Oxford Motorrad

Hi Simon, thank you for taking the time to share your fantastic five-star review! We're glad the team provided brilliant customer service and delivered a positive experience. We hope you are enjoying your new purchase.

Saanut 5/5 tähteä

Great service.

Great service.

18. toukokuuta 2024
Oma-aloitteinen arvostelu
North Oxford Motorrad-logo

Vastaus yritykseltä North Oxford Motorrad

Hi Mark, thank you for taking the time to share your fantastic five-star review!

Saanut 5/5 tähteä

Fantastic experience as usual!

Second bike from North Oxford and, as ever, the service was spot on from start to finish.

18. toukokuuta 2024
Oma-aloitteinen arvostelu
North Oxford Motorrad-logo

Vastaus yritykseltä North Oxford Motorrad

Hi Brad, thank you for taking the time to share your fantastic five-star review. We appreciate your feedback and would like to thank you for your continued loyalty!

Saanut 5/5 tähteä

Quality BMW service

I have had a fantastic buying and service department experience from North Oxford BMW.
From my first point of contact from Electra the whole buying process has been fantastic, Electra was so knowledgeable of the bike I bought, she gave me to confidence to buy from Oxford
I feel I must mention that the whole team have been more than helpful and have gone the extra mile to ensure my complete satisfaction.
Barry .. sales manger brilliant communication
James .. service, so professional and 100% customer focused
Mike .. bike delivery and collection… Mike is the person who keeps the flag flying, such a friendly and helpful person… you know your bike is in safe hands with Mike

All round a great dealership… I would highly recommend them

28. helmikuuta 2024
Oma-aloitteinen arvostelu
North Oxford Motorrad-logo

Vastaus yritykseltä North Oxford Motorrad

Hi Jonathan, thank you for taking the time to leave us a fantastic five-star review! We're pleased to hear that all of the team contributed to providing brilliant customer service and delivered a positive experience for you. We hope you enjoy your new purchase and would love to see you at some of our upcoming ride-outs! Check out our socials, as our dates will be released soon!

Saanut 5/5 tähteä

Excellent dealership

Very easy and pleasant buying experience. Elektra Goodwin was excellent throughout the whole process. Nothing was too much trouble. Always a pleasure to buy from this Motorrad dealership.

16. joulukuuta 2023
Oma-aloitteinen arvostelu
North Oxford Motorrad-logo

Vastaus yritykseltä North Oxford Motorrad

Hi - thank you for taking the time to leave us a fantastic review. We are very pleased to hear that Elektra provided fantastic customer service and delivered a positive experience. We look forward to welcoming you back in the future!

Saanut 5/5 tähteä

New bike purchase…

This is the 2nd bike I have purchased from Elektra and again outstanding customer service and kept informed every step of the way. Highly recommend and thanks again !

6. joulukuuta 2023
Oma-aloitteinen arvostelu
North Oxford Motorrad-logo

Vastaus yritykseltä North Oxford Motorrad

Hi Andy, thank you for your 5 star review. We look forward to welcoming you back in the future!

Saanut 5/5 tähteä

Excellent service from Josh and Nathan…

Excellent service from Josh and Nathan at North Oxford, can’t thank them enough.

18. marraskuuta 2023
Oma-aloitteinen arvostelu
North Oxford Motorrad-logo

Vastaus yritykseltä North Oxford Motorrad

Hi Paul, thank you so much for taking the time to write us a 5-star review! We're delighted you've been happy with the service here at North Oxford. Thank you for your custom and we look forward to welcoming you back in the future.

Saanut 5/5 tähteä

Great service

Great service, great communication. Full tank of fuel and new tyres on my used bike purchase. Bought the bike unseen and it was exactly as described.

20. lokakuuta 2023
Oma-aloitteinen arvostelu
North Oxford Motorrad-logo

Vastaus yritykseltä North Oxford Motorrad

Thank you for taking the time to leave such a great review. It's great to hear the team delivered a positive experience for you. We hope to see you again in the future!

Saanut 5/5 tähteä

Great bikes, great service

Great service from Elektra during my recent bike purchase. Prompt, attentive and personal attention leading up to a well facilitated hand-over. Overall a very good dealership experience.

15. syyskuuta 2023
Oma-aloitteinen arvostelu
North Oxford Motorrad-logo

Vastaus yritykseltä North Oxford Motorrad

Hi Steve, thank you for taking the time to leave us a fantastic five star review. We appreciate your feedback and look forward to sharing your comments with Elektra. Thank you for your business!

Saanut 5/5 tähteä

Superb Service at North Oxford BMW

What a fantastic sales team, big shout out to Elektra who went above and beyond to help us with all the support and advice we needed and none of the pressure of a sales person for us to make our own decision through out the entire process, She is an absolute fountain of knowledge.

2. syyskuuta 2023
Oma-aloitteinen arvostelu
North Oxford Motorrad-logo

Vastaus yritykseltä North Oxford Motorrad

Hi, thank you for taking the time to leave us a five star review. We're glad to hear Elektra provided fantastic customer service and delivered a positive experience. We appreciate your feedback and look forward to welcoming you back in the future!

Saanut 5/5 tähteä

First class service

On my way to Eurotunnel for a tour to the Czech Republic and back on a one-week-old BMW motorcycle and with an excited teenage son pillion, (i) the check engine light came on and (ii) my smartphone stopped charging in the Connected Ride cradle. North Oxford Motorrad was almost exactly on my planned route so I turned up hoping that both issues could be attended-to. This was not long before closing time, and without an appointment as both issues had occurred on the road within the prior half an hour.

Seb Robinson took ownership of my request and care of me and my son, and within 45 minutes we were back on our way to enjoy a fantastic holiday.

Thank you, Seb and workshop.

12. heinäkuuta 2023
Oma-aloitteinen arvostelu
North Oxford Motorrad-logo

Vastaus yritykseltä North Oxford Motorrad

Hi, thank you for taking the time to leave us a fantastic five star review. We glad to hear Seb was able to assist with your issue promptly and had you back on the road to enjoy your holiday!

Saanut 5/5 tähteä

What a great experience…..

What a great experience…..
Fantastic showroom, helpful test rides, knowledgeable, friendly staff.
Special thanks to Clayton who took me through the whole process of buying my first BMW with great care and attention

1. syyskuuta 2023
Oma-aloitteinen arvostelu
North Oxford Motorrad-logo

Vastaus yritykseltä North Oxford Motorrad

Hi Darren, thank you for taking the time to leave us a fantastic five star review. We appreciate your feedback and look forward to welcoming you back in the future!

Saanut 5/5 tähteä

Excellent service from start to finish

Excellent service from start to finish. Sales team are very helpful and courteous. Prices and part exchange values are always very competitive. Highly recommend a visit.👍

12. elokuuta 2023
Oma-aloitteinen arvostelu
North Oxford Motorrad-logo

Vastaus yritykseltä North Oxford Motorrad

Hi Terry, thank you for taking the time to leave us a fantastic five star review. We appreciate your feedback and look forward to welcoming you back in the future!

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