NITE Watches Arvostelua 

My MX10 needed a new battery and service. As live fairly locally I popped it into Nite watches myself. The guys did an excellent job and returned the watch to me in just over a week. The watch is gleaming again and keeps great time.

The Customer Service lady was very understanding and ensured that I received the correct parts as my watch was an older model. I really felt like I was a valued customer, not always like that nowadays.
The parts were dispatched very quickly too!

Sent two watches, one to be repaired and serviced the other just for a service. I was kept informed at every step of the way.
Both watches returned in a very timely manner.
The price for both watches was very reasonable as well.
All communications were both informative and friendly. Will definitely use the service again.

I want to swear but I won't lower my standards to the quality of the watch strap on the MX10. I'm on my 3rd strap. Pins or holes give way and don't hold under normal wear, so had to use the watch with the anxiety of the watch falling off my wrist.
Last night got up from sleep to go to the bathroom, heard a thud on the floor and saw my MX10 illuminated on the floor so illumination works well but strap had a clean break as if it had been cut with a Stanley knife. Totally useless.

Anyone else here in 2026?

Not even going to bother complaining as I have before, they just say the strap is not covered and they query how I used the watch.

I can say I only use the watch on my wrist to tell the time like a watch is supposed to be used (never even showered with it on)

Of course I had to purchase yet another strap and pins in hope and desperation other wise the watch would end up in the sock drawer.

🤬

I give nite watches 5 stars! I’ve owned a nite watch for years and never had a problem with it, I’m a carpenter and have worn it every day at work , it still looks brand new. Just ordered some new straps which arrived swiftly! A truly great company.
Rob Varndell

A truly great company with a great product. I brought the Clipper Round The World watch as I'm doing the race next year and Nite are the official watch.

Needed a replacement strap for my Nite Hawk. This looks good and does the job.

First I should say I am very impressed with my Nite Alfa watch, it has been all over the world sailing on a tall ship and diving and sailing in the tropics & UK however I am not impressed with the servicing of the watch by Nite. Communication was good and reasonably quick but it was returned by DTP & just left on my front door step. I have asked but not been told if it was insured. Additionally some of the painted white markings on the bezel have disappeared after servicing which is disappointing.

Quick and very easy to know the delivery status. Good looking watch design. Another good point is that attach tools are available in the product box.

The order and address forms kept dropping the information that was typed in after 2 attempts one of your people had to set this order up for me, at the point that I was about to give up.

First contact,sending the watch for service,advice on what needed doing were all excellent.
A bit of a muddle when the watch was returned to our local PO.The courier advised that the watch was on its way then said delivery had been cancelled only for the watch to arrive.Also despite having picked the watch up from the PO I kept getting reminders to go and collect it,even today saying it would be returned if not collected.
The performance of courier and PO not very good but service from Nite excellent.

After an email to customers services I was directed to the correct product, ordered and delivered very promptly
Well Done

Easy to order, reasonable price and very small parts included postage. I had to check if the item was correct as my watch is not a current model. Postage took about 3 days, once I had confirmed the parts were correct and ordered.

As always great customer service and support ! Keep it up guys 👍🏽

Great fast service, and my watch is superb

Items sent does not fit my watch, while delivery is very expensive for such a small item.

Lovely watch, great service and communication from the team at Nite.

Great watch and good back-up service when things go wrong

This is a great British company supplying fantastic watches. Delivery time is very fast and well packaged.

My issues with this experience are two fold. First, not declaring the shipment: Return after Service/Repair, No Commercial Value (like you instruct us to do when sending the watch in). This caused US Customs to demand that a Watch Worksheet be filled out and submitted. The second problem was using Federal Express for return shipping. For three and a half weeks I had to deal with FedEx utter incompetence. I got an email that I needed to submit a Watch Worksheet form, (which I did to the best of my ability, not knowing the individual value of the case/movement/country of origin and value of the battery?!?) I submitted it to federal excess they said everything was good. The next morning I have a new, you need to fill out a Watch Worksheet in my email. This went on for nearly a month, at one point fedex contacted Nite Watches to have them fill out a Watch Worksheet, and when I forwarded the copy I receved to fedex, the next morning I woke up to a brand new, you need to fill out a Watch Worksheet email in my inbox. Finally after calling up fedex and demanding to speak with someone who is actually fluent in English, I was able to submit the forms to someone who managed to get them to Customs and they released the shipment. As for the work preformed on my watch, I would rate it satisfactory (however I will no longer be wearing this watch for fear of damaging it and needing to have it serviced again)