Nikonservice Arvostelua 

Extremely disappointing experience with Nikon Service

I sent my Nikon camera to Nikon for repair after discovering that it was damaged. I provided the requested information and shipping documentation and fully cooperated with the investigation.

The situation became very concerning when Nikon Service Point informed me that they were closing my case because they claimed that my information contained “multiple inconsistencies, false and falsified information”.

I strongly dispute this allegation.

What is particularly concerning is that Nikon has not clearly identified which specific statement or document they claim is false or falsified, nor have they provided me with the evidence supporting this conclusion.

I explained the chronology of events and offered to provide correspondence, tracking information, shipping documents and other evidence supporting my account. Instead of properly addressing these points, Nikon closed the investigation.

I have never attempted to mislead Nikon or UPS and I am willing to provide all available evidence to demonstrate what happened.

I have now formally escalated the matter to Nikon and requested a proper review by a senior department independent of the Service Point.

For me, the biggest issue is not simply the repair itself, but the way this case has been handled and the serious allegation made against me without providing a clear explanation or supporting evidence.

I hope Nikon will reconsider its decision and properly review the evidence.

At this stage, based on my personal experience, I cannot recommend Nikon's service and complaint handling.

Prima service!

Nikon Service have had my Golf Rangefinder since the end of June 2025. After calling them it was supposedly moved to priority. After a week I called again. Still waiting for an estimate. I called again last week and was told they couldn't get the part so would offer me a discount on a new one. Nothing. I called again, and again. Eventually a young lady said I would be contacted by Sales, and a quote would be sent to me for a repair. Nothing. I called again, to be told there was an email that was going to be sent two days before, but wasn't.

August 6th I was offered a new one for £244.50, still no quote for a repair.

I informed the young lady that as I had purchased a new one for £220 from Japan, delivered last week, I would wait for the repair, and then sell it to recoup the cost. Still no Estimate.

I am still waiting. So Dissappointing!

I have been a Nikon Photography customer since the 70's, including cameras, lenses, and scanners.

I finally got the estimate today 13th August 2025. £556.26. RIDICULOUS, or WHAT?

26th August2025 I have just received a replacement rangefinder, for which I have paid £244.44. It arrived in a paper bag, and was a dirty, faulty, secondhand old unit. I am now disgusted with Nikon Service. The unit doesn't even match the serial number or model stated on the delivery invoice.

27th August 2025 Finally, a new rangefinder delivered, after a distribution error, I have a new rangefinder at 1/2 the price of a new one. This could all have been done in 2 weeks instead of 2 months. Then Nikon could have had 5 stars.

I accidentally dropped my Nikon Coolpix A1000 and the lens got damaged. I searched how to repair the camera and found the web page for repairs. A few minutes later I had easily arranged for the camera to be picked up by Nikon (or their service partner UPS) with a label so I don’t have to print it myself. One day later they came to pick it up with the label, and the following day I got an email that Nikon had received the camera.
During the time the camera was being investigated and repaired etc I got updates via email, with clear instructions, cost offerte and next steps.
Around 3 weeks later they had completed the repair (some delay to lack of spare parts), I received a link to make the payment (with a clear invoice) and a few hours later the camera has been sent to their delivery partner (post NL) to be delivered tomorrow.

I’m very satisfied with the service that has been clear, straight forward and fast, from start to finish!

I can add that my camera was out of warranty (which I knew before I sent it in), so I don’t know how the process is when it is.

Onlangs weigerde de zoomlens van onze Nikon Coolpix P950 in te trekken waardoor de camera
blokkeerde. De camera aangemeld bij het Nikon Service Point.
Per kerende mail een verzendsticker ontvangen. Volgende ochtend ontving ik een prijsopgave voor reparatie (€310). De garantietermijn was verlopen. Wij besloten akkoord te gaan, maar hadden wel wat aanvullende vragen over de oorzaak van het defect. Hierop kwam meteen onderstaand antwoord van de front office “Er is niet altijd een oorzaak aan te geven. De schade is in ieder geval niet onstaan door een impact. Tevens zien wij dat uw camera net buiten de garantie valt en wordt daarom nog onder garantie gerepareerd. Excuus voor de toegestuurde prijsopgave.”
Wij zijn erg gelukkig met deze coulante houding. Echt top!!!