New Homes Law Arvostelua 

I would never use New Homes Law again after using them for the sale of my flat. Bad service, poor communications, errors, and the cause of lots of unnecessary stress.

There was poor communication and client service throughout the process. I was constantly having to ask for updates and chasing for a response. Emails went unanswered for several days. Whenever my buyer's conveyancer asked for something which New Homes Law already had (e.g. fire risk assessments for the building, previous years' service charge accounts) they delayed matters by asking the council for those documents, even though they had already been provided by me to New Homes Law at the start of the transaction. This happened repeatedly and delayed matters.

Then, as we got to the completion date, they tried to add an additional fee to my bill and pressured me to agree it in order for completion to take place and not be delayed. This was a second fee for redeeming my Help to Buy equity loan, even though I had already agreed an additional fee for that. In other words, they were trying to charge me twice for the same extra service.

Finally, since completion there have been various major errors with the preparation of the completion statement. This includes completing on an incorrect completion statement which misstated the redemption amount owed to the Help to Buy scheme and was only picked up by me after I was transferred a much lower amount than I was expecting following completion. After a further review of the amended completion statement by me, an additional error has been identified relating to apportionments which is now subject to an investigation by the New Homes Law client care team, leaving me out of pocket while that takes place and causing significant stress.

This is the third time I am submitting this review and they keep removing it, demonstrating how they are gaming the system and are very unreliable narrators. At the point of writing, I am waiting for over a week for a response to very reasonable questions AGAIN, on top of everything else detailed below from my original review which has been left twice before:
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KEEP AWAY

I would strongly advise against using this firm based on my experience over the past two months.

From the outset, communication has been extremely poor. I have had to chase consistently for even basic updates, with emails frequently going unanswered for several days — and in some cases over a week. There has been no sense of ownership of my file, and no proactive communication at any stage.

I have been dealing with two people in particular. Throughout the process, there has been no continuity of service. Both have been on leave at different times with no clear handover, no introduction to an alternative point of contact, and no reassurance that my case was being actively managed. During these periods, progress effectively stopped.

The most concerning issue has been the lack of clarity and contradictory information provided:

I have repeatedly been told that documents or responses are “outstanding” or “missing”, yet no one has been able to clearly explain what exactly is required.
My seller’s solicitor confirmed that responses to enquiries were sent on 25 March, however these were only reviewed by my solicitors on 17 April — nearly a month later.

At multiple points, I have received completely conflicting information between my solicitor, the estate agent, and the seller’s solicitor. For example, I was told both that nothing had been received, and separately that responses had already been sent and reviewed.
Even basic alignment between parties has been lacking, leaving me in the position of having to coordinate communication myself.

In addition, progress has been unreasonably slow throughout. Tasks that should take days have taken weeks, with no clear timelines, no explanation for delays, and no visible urgency.

There has also been a lack of professionalism in basic client handling. On one occasion, I called and was left on hold for over 10 minutes with no one returning to the call.

More broadly, the experience has been disorganised and reactive rather than structured and proactive. I have had to:

- chase for updates
- clarify what is actually outstanding (with all requests ignored)
- align conflicting information between parties
- and push for next steps to be taken

This is not what I would expect when instructing a solicitor. The role should be to manage the process, provide clarity, and move the transaction forward — not leave the client to do this themselves.

At this stage, the lack of coordination and accountability is directly impacting timelines and creating unnecessary stress around what should be a straightforward process.

I would not recommend this firm based on my experience.

Our experience with New Homes Law was disappointing. On the day we received the keys, we were unexpectedly presented with a bill of £2,800, despite repeatedly asking for updates throughout the process.

At no point were we made aware of this cost in advance, which caused unnecessary stress and frustration.

Additionally, we were assigned two conveyancers during the process, one of whom left the company. After that, communication became very limited, with the remaining conveyancer rarely responding, yet the fees remained the same, which we do not feel was fair.

While the transaction was completed, these issues significantly impacted our overall experience.

We bought our first house in the UK with them and they were great throughout the process. I would definetelly recommend them.

Efficient service, everything was handled quickly and smoothly, the portal was great for tracking all the steps.

NHL got me through VERY quickly (6 weeks) for my new build flat. Grace Coulbeck, Toni Baker, Joanne Broughton and team were quick and responsive to both the sellers and my questions.

Now I've completed and I'm in! Thank you so much!

We have been contracting New Homes Law for conveyancing since 2022.

This is the 3rd time we use them for remortgage and purchase of parking space.

The team were helpful.

In particular thanks to Kerry O'Sullivan solicitor in charge. For bearing with us.

Thanks to Reuben Gavrila for his patience to the call after call he picked from me.

Thank you to Logan from accounts team who also helped immensely to pick calls and forward to relevant people.

Thanks to Charlotte, Vimbay.

Also thank you to the sales ladies Rachel and Zoe.

Thanks for the great job.

I have recommended you'll.

Complicated HMLR application - made easy with Alix & Megan on the case. They couldn't have been more excellent, keeping us informed along with way and following up with relevant parties regularly. Thank you Alix & Megan and all at New Homes Law!

The buying process in itself was very quick,and timely. As a first time buyer,limited time and resources I am grateful that I was connected with NewHomesLaw.
Even though, we started on the wrongfoot, I could rely on the job they did.
At times I would ask a question, but would not any answer then, however, they always come back, in due course.
I also appreciate the human connection I felt in Lauren who most of the times happened o take my calls and made me feel a lot better than when I called, always listening and polite and supportive.
I thank all who helped me complete the process,the manager Rachel and Grace.

If I could give NHL zero stars, I would. We chose them again because we had used them several years ago when we first moved in and assumed we’d receive the same standard of service. That trust was completely misplaced. What followed was one of the most stressful, chaotic, and unprofessional experiences I’ve ever had.

To start with, we discovered — only when trying to sell — that NHL had never registered our property with HM Land Registry when we bought it. Years later, this basic legal requirement was still undone.

Our sale was a straightforward no‑chain transaction, yet it somehow dragged on for eight agonising months. The first person assigned to our case simply disappeared without explanation, causing immediate delays. No handover, no communication, nothing. Just silence.

Communication throughout was appalling. We spent months chasing for updates, sending emails that went unanswered, and waiting days or weeks for even the simplest responses. Even when we escalated the situation directly to the Operations Director, asking her to intervene and get her team to cooperate, she never responded. Not once. The lack of leadership and accountability was astonishing.

We were pushed so far that we had to threaten escalation to the Legal Ombudsman and the CLC Regulatory Body just for them to take us seriously.

Then, NHL demanded a midway payment, despite barely communicating with us for weeks. I refused to pay until they actually responded — and suddenly, as if by magic, we received a barrage of emails that SAME day. (So they could communicate when they wanted to; they just chose not to unless money was involved.) It was infuriating.

Meanwhile, our conveyancer ended up in a heated email argument with our estate agent — who, ironically, was the only one consistently trying to push things forward. Instead of resolving the issue professionally, the solicitor threatened to disinstruct us. After months of delays caused entirely by their own team, they had the audacity to threaten to drop us. It was the most unprofessional moment of the entire ordeal. Eventually the conveyancer called and apologised after we’d emailed them saying this is outlandish behaviour.

The delays were so extreme that our buyer’s mortgage offer actually expired, and they had to obtain a brand‑new mortgage in principle just to keep the sale alive. That was the ONLY reason this transaction didn’t collapse entirely.

And even after we finally completed — exhausted and relieved to be done — NHL contacted us again to say they had made a printing error on one of the forms. They asked us to correct it and send it back. This was entirely their mistake, yet they were hesitant to reimburse us for the postage. After everything we had endured, even that turned into another unnecessary battle.

This entire experience was a masterclass in disorganisation, indifference, and a complete lack of client care, bordering misconduct. A no‑chain sale should never take eight months. Clients should never be ignored, dismissed, or forced to chase endlessly for basic communication. And no one should be treated with the level of disregard we experienced.

Using NHL was one of the biggest mistake we made. I would strongly urge anyone considering them to look elsewhere.

And finally, what makes the whole experience even more unbelievable is the way NHL behave in their review responses. They seem to spend more time arguing with unhappy clients in the comments than actually fixing the issues people raise. Reading their replies to other reviewers, it’s clear they’d rather fight their case publicly than show any accountability or professionalism. Instead of reflecting on repeated failures, they become determined to “win” arguments online — which says everything about their priorities.

Just to be clear, I DO NOT recommend New Homes Law to anyone.

Only minor complaint , it is sometimes difficult to get through on the phone , overall would highly recommend New Homes Law

Easy to deal with do what they say had no problem with them

Fantastic from start to finish.
Nothing was too much trouble, very helpful and professional.kept us well informed throughout the process and answered all our queries.
Grace and Toni were excellent. Thank you.

You are very good new homes law to me

My experience with The New Home Law Ltd started off very positively. At the beginning, everything was going smoothly, and the communication was clear, prompt, and reassuring.
However, halfway through the process, the solicitor handling my case left the company, and I was not informed about this straight away. A new solicitor was assigned to my case, which I understood, but unfortunately the level of communication was not the same. It felt less consistent and not as proactive as before.
Overall, while the initial service was excellent, the change in handling and communication impacted my experience.

I just completed my first property purchase and cannot thank New Homes Law enough. From the quote to onboarding and throughout my purchase I cannot fault the process

Great experience with my solicitor. They were professional, responsive, and kept me updated throughout the process. As a first-time buyer, I found their support really helpful and reassuring. Everything was handled smoothly, especially towards exchange and completion.

Would definitely recommend.

Very helpful and made my dream come true in getting my first home. Slight issue: regular updates would be handy just to reassure your customers, even if it’s just an acknowledgement (although I do understand the solicitors must be very busy behind the scenes without you realising!) Otherwise, very professional :)

It was the best service, Im a first time buyer and it only took the solicitors 3 weeks to sort out my mortgage documents from start to completion, theyre all lovely and i couldnt be happier. Very professional and well put together.