Next Level Racing Arvostelua 

Amazing as always , from day one I trusted next level racing from their cockpit and to motion. High quality product backed by high quality customer support.

Great product, fast delivery. The Wheel Stand Lite 2 folds small, but is pretty sturdy when used. Happy days.

After not being able to get my new HF8 pro working, I contacted the customer support where Calieb was quick to to respond and resolve my issue. It seems my unit was dead on arrival. NLR quickly dispatched me a replacement unit on next day delivery.
Thanks for your help!

The Courier you have selected in Canada is terrible. No communication on tracking info or estimated time of delivery in over 2 weeks. Based on this, I have cancelled my order and requesting a full refund.

I ordered a victory seat from the website and wanted to add a second shifter stand so I emailed NLR. They were happy to help and organized a parts order for me to get a second shifter stand for the victory seat/wheel stand lite 2.0. It was smooth and everything worked out well 👍.

Calieb the support person handling my issue was professional and responsive to the problem. Didn't ask unnecessary questions or repeat questions and just got the job done as expeditiously as possible. 10 outta 10 support.

Amazing experience getting a the PRS2, such a great seat for reasonable pricing. I appreciated the quick delivery, unboxing / assembly was simple, and now I have an amazing adjustable seat with back support.

Alec provided some excellent options for our sim upgrade - fantastic service and great products! Highly recommended !!

One of the few companies that I felt went out of their way to make sure I was happy with the products purchased. I had a minor issue with damage that occurred with shipping and they sent replacement parts with no questions asked and followed up with tracking and confirmation that everything was resolved. I highly recommend and plan on using them for my future builds.

Here’s the message I sent to your customer service group a week ago.

“ I received my FORMULA LITE PRO yesterday and got up bright and early to assemble it. Unfortunately as I wet through the “Pre-race checks”, I’ve e found several components missing.

My package contains only one of the two PACKAGING STRAPS.

Zero of 2 of the 2x M6 NYOCK NUTS that go with the NLR KNOB.

Missing either the 1 x M6 16mm (or 1 x M5 25 mm) … but I did get some random flat, stubby Allen headed machine screw…

Neither of the 2 BACKREST BOTTOM TUBES came with the “securing bold” as shown in the diagram.

This is all disappointing; but more so because the was a replacement of one I previously owned but lost in a house fire last year. What’s even worse is that arrived just in time for a visit from my grandson who loves any kind of racing and knew I’d ordered it to be here before he arrives.

Needless to say I’m not pleased.”

A well written response email came telling me that I could get replacement parts or a return plan.

I chose the parts (I’m in this deep and repacking seems even more painful). I was told parts would be packaged, shipped and I’d receive a tracking number.

Now a week since last contact, just this morning, I sent a follow up because there’s been no tracking info sent…

Really??? Glad you don’t make real chassis .

After I purchased the HF8 Pro that was not working and the retailer refused to exchange, I've emailed NLR and explained the situation. They provided a replacement at no cost to make sure I will have the best experience. In 2 weeks I received the replacement and couldn't be happier. They went above and beyond!!!

Great product feels really immersive wouldn’t be with out it now !

Excellent support after what I see as my own negligence.

I would like to take this opportunity to say just how impressed, and satisfied, I’ve been with all my dealings with NLR. Over time, I’ve placed a total of four orders. All products have been extremely well engineered and of the highest quality! Customer Support has been second to none. I’ve been involved with flight simulation for many years, and now that I’m retired, I was looking for options to up my experience. NLR has definitely allowed me to do this!

I would like to express my sincere satisfaction with the support I received from Next Level regarding an issue with the HF8 Pro product.

From the very first contact, the customer support team proved to be extremely helpful, responsive, and knowledgeable. In particular, Eli, Shiralee, and especially Calieb handled my request with a level of professionalism that is truly rare to find. They carefully followed every step of the process, took my issue seriously, and provided a flawless and definitive solution.

Calieb, in particular, stood out for the care, precision, and dedication shown in managing my case through to its complete resolution, making me feel genuinely supported and valued.

Today, I can say that I am not only very satisfied with the product, but even more so with the customer service I received. Support of this quality truly makes a difference and deserves recognition.

Congratulations to the entire Next Level team for their outstanding work.

I had a really positive experience with Next Level Racing’s (NLR) customer support regarding my broken HF8 Pro. After submitting a ticket, their team responded in a timely manner and was clear and professional in their communication. They took the time to understand the issue I was having and guided me through the next steps without any confusion or runaround.
What stood out most was how straightforward and responsive they were—no generic replies, just real help. Even though dealing with faulty hardware is frustrating, their support made the process a lot smoother and less stressful. Overall, I’m impressed with the level of service and attention they provided.

Very helpful and responsive customer service. Thank you.

Next level racing is top-notch they help me out with a return with ease and refunded me. I own the next level racing cockpit and I also have the next level racing triple screen monitor set up. It is a solid build, very sturdy and strong works great for my racing. I highly recommend next level racing products. Customer service is superb.

Great products and great company with the best customer support. For all the support and questions they are always willing to help.

After initial contact and sorting out ordered vice received dates, these folks are top-notch. Got my replacement right away.