New World Arvostelua 

I conducted our weekly shopping last night. As I approach check out I heard a staff member call out for the the shop manager. He came over to me and ask to look through my bag. Shocked and surprised, I consented, from that moment he began reading his voice openly discrimating against me in constantly " I know people like you, your a theft???? Numerous times, this was infront of 8 other staff, he belittle me and wouldn't allow me to explain or show the reciepts I had from contain that verified payment of the neterials in my bags. I couldn't believe what was happening and left the store as the videos he d denied me to see showed nothing but me shopping for food. I lived a supermarket so distraught and so humiliated that my husband waiting for me quickly came to my aid I couldn't believe what I just happened. Not only was the night manager discriminating he was racist he started to discriminate against my Maori culture and saying I know people like you he was unaware that my husband and I are highly respected people and our community to see a person of managerial role demonstrate in front of his staff unprofessional practise he was intimidating me to the point where he was ripping my bags tipping them upside down and shouting it mean. Other staff had a agreed that his behaviour was a bit extreme. The main issue was a $3 cheese have fell into the bag of the goods and services I brought at countdown he didn't want to see the receipt and advise me that I was banned for two years. Unaware to his knowledge I suffer with medical diagnosis of mental health he had treated me so bad that I have not left the house since and he has trickled me into a sense of darkness why did he use stereotype terms to discriminate against me and not give me the freedom of speech why did he not want to see my receipts. He took my husband upstairs my husband saw the cameras and they revealed me putting the cheese and some syrimi selling my other shopping bag by mistake with full intention to pay for it. I am going to make a formal complaint. And exposed this racist unprofessional store manager who by the way doesn't know the impact of his behaviour has left me feeling depleted defeated and not able to shop at my favourite store how.can.you world condone such behaviour at a managerial level. He told me his surname was Rush and that he told me to if off to f*** off numerous times because I tried to give her my receipt I am still upset Emma light to see this man see beheld 4 has behaviour and responsibility taken in disciplinary matters. That's in no way to treat anybody anytime where we need to come together and be more kinder to vulnerable people like myself in our community. I will not rest until this man has been held accountable I have emailed my experience to breakfast good morning in the hope that my experience can be published in demonstrating that racism is still everywhere and where is the community must stop this

Having recently switched from the ghastly “Unmentionable” competitor, couldn’t be happier with the level of customer service provided by New World in particular Victoria Park & Queen Street Auckland CBD.
Deliveries are always on time, quality produce, friendly staff willing to assist with any queries and quality in store promotions - I see you KitchenAid ovenware!!
Also appreciate that feedback via Survey has resulted in a change for the better regarding staff safety at Queen St store.
Special mention goes to Pam K of Queen St - such a friendly chill person, which is sometimes needed when frazzled at the end of a busy day. She can answer an array of questions related to her wealth of product knowledge, while running a till and sole charge of her area - she truly is a Star amongst the concrete jungle of Queen St.
Have spent A LOT this month at New World & couldn’t be happier. :D