NETGEAR Arvostelua 

Worst experience I have ever had with a product and customer support.

The Orbi is extremely slow. Using my original Verizon Fios router is much faster. Had to contact tech support 6 times in a single day. Each time you will get someone from the Philippines or India with roosters crowing and babies crying in the background. It takes 20 minutes to get someone who will ask you for verifying questions JUST TO TRANSFER YOU AGAIN to tech support who is another person on a farm who can’t speak English. THEN THEY LOSE CONNECTION AND DON’T CALL BACK. This is infuriating. This company is pure trash and their product is also trash.

After hours of phone calls and setting changes. I even paid for a tech visit. I just had to put up with below average connection issues. Just updated my 7700 extender firmware and all of a sudden my passwords are no loner accepted. On the phone for over an hour on hold. I give up!!!!

I'm giving them 1 star because I it won't let me give anything lower. If you enjoy being on hold for 20 minutes (at least) before you can speak to a person then this place is for you. I had an issue with their modem that we just purchased and was trying to solve the problem after being on hold for 90% of my 40 minute call I was disconnected. When I called back (another 15 minute hold wait time) I was told I needed to call a different number. Yes, I called that number only because my children need the internet for on line classes. When I called the number given to be it was a bunch of companies trying to sell me crap I don't need. I am done with this company. The modem that was just purchased is back in its box and it going to be sent back to Amazon. I'm now on the look for yet another modem.

first of all it took me for ever to get throuh to netgear tech then after checking and going thru all the testing and resetting and rigaramo they tell me my drivers are bad harddrive problem i bought this on 9/1/20 brand new they tell me they cant warrantee this because that ebay is not one of there authorized sellers nice huh RIPOFF

I would give a zero or a negative rating if possible. The modem is faulty. Initially, we checked with the network provider as the wi fi was not working properly. Then we found out modem is faulty. We raised a complaint with Netgear for replacement. They are not ready to move a finger without paying 50 bucks. They do not care that you bought an 80 dollar worth product and struggling with it within 3 months of purchase. Looks like many faced similar problems and the company does not care about it. Do not buy these products. Not worth your time and money.

About 18 months ago we bought a Netgear R6220 router. Recently we purchased increased internet speed from our provider. After we were told our service had started, we checked and found little improvement. We called our provider and worked with them, still nothing. They sent a tech to our house who checked everything and told us it had to be the router. We took the router back to the place of purchase only to be told they didn’t service them and to call Netgear. Simply finding a number to call At Netgear’s site was a chore. When I did find one I was told we could get no help unless we spent $50 for the minimum “premium” service package. Spending over half the price of a replacement modem for a few minutes tech help that wouldn’t even necessarily fix the problem seemed like a poor decision. It’s a shame the we have become so greedy in this society that a few minutes of tech help for an established customer is too much to ask. We have decided to go with another company’s router.

Bought a Nighthawk X300 Router. Guest network 2.4 ghz will not turn on.
Spoke to customer support who suggested installing the latest (beta) firmware, no result, then reinstall older firmware, no result , back another level, and so on back to ver 1.0.1 and still no result.
Told they would escalate the query and someone would be in touch within 24 to 48 hours.
It is now 10 DAYS later and still no contact!
I've left messages on the support ticket, but non have even been acknowledged.
I suspect that they are waiting for the free support period to end so that they can try to sell some extended support package!

The advice seems to be consistent from every one who has been saddled with one of these defective products - DO NOT BUY ANYTHING FROM NETGEAR! - EVER!, JUST DON'T!

New netgear router dropped internet multiple times a day. On call with netgear 5 times and still no fix. I will never purchase netgear again.

Just purchased this less than a week ago it’s 5 days later 8/11/2020 after installing I’ve been on the phone 4 hours yesterday 3 hours today with tech support who doesn’t support they are clueless!!! Don’t buy anything from NETGEAR you wait on hold get disconnected and ignored no follow up or resolution.

I am looking to return and get refunded for the Armor Security I purchased this company provides no service to their customers. Boobie

It's very sad that Netgear technical support have a very poor customer services as I just finished with agent Dean. Because I couldn't lock in to my Netgear router Wifi. Agent Dean collect all my informations and end up not helping me. Now I'am freak out for I'm not going to be a victim of scammers. Since he have all my identity informations.

Netgear is definitely ignoring clients' experience with their products. The new modem and router weren't set up successfully initially so we called the customer service. It was more than 30 minutes on hold before we could talk to a person who just took down the description of the problem without offering any solution and gave us a case number and told us someone will get back to us. After 2 days, no one got back to us so I decided to return the products, but it's the same number I had to call and wait more than an hour, and still waiting.... I would never buy netgear products from netgear.com and will not recommend anyone to buy the products.

Purchased a $150+ wifi router and it didn't work. 5 hours of technical support later it still didn't work. Netgear refused to return the product and denied me a refund. Why would anyone ever shop with them ever again? I purchased a google nest router and it works perfectly.

I had some issues with the orbi purchased last year. After waiting for 20 mins I reach customer support, the Lady from India looked like she is reading notes same ones i already tried online. Finally after another 20 minutes hangs up on me without saying anything i get a ticket saying cant connect online. That the issue I'm having. I cant reset the router.

Never ever fall to buy their support. They will not give you a good support and are not doing their best to help you even after buying the contract. They guaranteed a refund if they won't be able to fix the problem, sure enough they couldn't fix the problem and yet they won't give you the refund. I tried to ask for a supervisor but Roby with her Id number 6995647 is telling me that no supervisor is available to talk to me. How ridiculous is that? I will never and any of my family will ever buy a netgear product again. This brand is only for money and they lack of customer service. This is the worst customer service i ever encountered. Never again!

I have purchased router from this company at $110 a pop. I will not spend another penny on anything with Netgear's name on it. Device lasted just over their warranty length. Now they want me to pay $49 for technical support over the phone? Are you kidding me? To support YOUR product? Was there such an influx of people calling for support on their junky products that they have to CHARGE for it? After reading other reviews online, this wouldn't surprise me as no one has anything good to say about this company. Save your money, AVOID Netgear like the plague.

We purchased Orbi WiFi6 and it has turned out to be a piece a crap. We have called to correct the issues with drop connections and they did not have a solution for us. Once you get out of the limited warranty period of 30 days, they want to sell you a technical support package to support their product. I have spoken to co-workers that purchased this same product and they are experiencing the exact same issues. This tells me that it is not the setup or the internet service -- it is the NetGear product.

My recommendations would be NOT to purchase this product under any circumstances. It is defective and NetGear will not stand behind it for a replacement or fix. Don't make a $1,000.00 mistake during this time of crisis like we did.

Really enjoying my Orbi but it took so long to set up. The process was slow and frustrating at times.

I am trying to return a WiFi extender that I bought online only to be told that I need to call their customer service to return it. I called and waited for an hour and no one picked up the phone. Save yourself some time and switch to TP-Link, they have reps over chat so you don't have to sit there and wait for an hour just to return something.

Aweful, aweful & more aweful... Netgear Offer by email detailed 10% off and two day shipping. Placed the order June 29. With 2-day shipping, the invoice says it will arrive Jul 1 or 2... Perfect. Jul 2 ...no package. Check Fedex Tracking, the packsge was sent out Fedex Ground and is marked for earliest delivery July 6 End-of-Day. Go to Netgear website to call Customer Service... No phone number listed. So I first have to go search on web for one. Get it and call... 1 hour & 7 minutes later a representative answers and hangs up!! I call back... another hour+ on hold. Get someone who doesn't speak English or can comprehend sentence structure very well. Give him the order number and my issue. He starts telling me that it takes 2 to 3 days to handle and prepare the package for shipping. WAIT... Fedex Transit details says they picked it up on June 30 in the morning! So there is the first lie. Then he tries to blame it on COVID-19 delays. I explain that has nothing to do with the Pandemic or a delay, the package was not labeled for 2-day shipping, it says Fedex ground which all by itself would never get here in 2 days! He starts saying yes its our fault for the delay... and I have to remind him that it shipped the next morning, so where is your delay? I reiterate, The Package was Incorrectly shipped without Fedex 2-day applied. I suggest that Netgear retrieve the original package and send me a new order with Overnight Shipping which would actually get to me one day late of the original promise delivery. He has to check, I wait. He comes back and says that they cannot do that. So I ask to speak to a supervisor and he says there is no one around. Then WHO did he just talk to?? He apologizes for the delay (but not for lying several times) and states that nothing can be done. Goobye and I hang up. I really should have checked the reviews prior to my purchase. Even Consumer Affairs has the same terrible reviews. Just AWEFUL!!!!!!!!!