Neptune - Hailsham Arvostelua 163

TrustScore 5/5 tähteä

4,9

North Street, BN27 1DQ Hailsham, East Sussex, GB


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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Fantastic personal and professional service right from the beginning. We made the wrong choice of product at the beginning but without any fuss Lucy arranged to swap the table top and we are more than... Näytä lisää

Saanut 5/5 tähteä

As promised our kitchen has been transformed, we are delighted with the result. From the moment we met Lottie in your showroom, we have been very impressed with how professional, efficient &... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Rachel and her team offer a very friendly and relaxed experience when you enter the shop. It’s beautifully merchandised and the room set ups are exquisite. She didn’t follow us around but offered advi... Näytä lisää

Yritys on vastannut

Saanut 4/5 tähteä

Always a pleasure to visit Neptune in Hailsham. Katy, Katie and Rachael are welcoming, very helpful and knowledgable about the products. Always greeted with a smile and an offer of tea or coffee. Wo... Näytä lisää


Yrityksen tiedot

  1. Huonekaluliike
  2. Huonekalutarvikkeet
  3. Puutarhakalusteet
  4. Sisustussuunnittelija
  5. Keittiötarvikkeet
  6. Olohuonekalusteiden myynti

Tietoja yrityksestä Neptune - Hailsham

Yrityksen kirjoittama

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Yhteystiedot

  • North Street, BN27 1DQ, Hailsham, East Sussex, Yhdistynyt kuningaskunta

  • 01323 849483

4,9

Erinomainen

TrustScore 5/5 tähteä

163 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

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Saanut 5/5 tähteä

Personal and professional with no fuss!

Fantastic personal and professional service right from the beginning. We made the wrong choice of product at the beginning but without any fuss Lucy arranged to swap the table top and we are more than satisfied. Great attention to the customers requirements and a quality product at the end of the day.

26. kesäkuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Always a warm welcome at the Hailsham…

Always a warm welcome at the Hailsham store. Beautiful products displayed in a creative way.

7. kesäkuuta 2026
Oma-aloitteinen arvostelu
Neptune - Hailsham-logo

Vastaus yritykseltä Neptune - Hailsham

Thank you for your lovely review, we look forward to seeing you again soon.

Team Hailsham

Saanut 5/5 tähteä

Anniversary Weekend

I visited on Sunday of the 30th anniversary celebration weekend. The shop was looking lovely and touches of the seasonal nettle colour were evident. Many of my friends shop at Neptune, and we had decided 3 of us would meet up and shop and chat together. I also brought my clean well behave pooch, who also loves a visit and appreciates the water and the treats often offered to her. We enjoyed a glass of alcohol free fizz and elderflower cordial, and some nibbles. I think we may have been a “bit late to the party” as nibbles were plenty, but not much choice, (probably our fault for going on the last day.) As always the staff were flawless, really helpful, chatty, personable, knowledgeable and efficient. We took our time to walk round, chat, enjoy the ambience, and eye up potential purchases. Sadly nothing major on the cards for any of us right now, but always good to know what you want for the future. I bought some beautiful faux peonies and had them given to me in a beautiful anniversary bag, which will have pride of place in my utility room. (almost too beautiful to take shopping and use!) We had a lovely sociable time, brought home ideas for the future, and nice purchases. I am so grateful to have a Neptune nearby, thank you for giving us such a beautiful store, with parking, and lovely staff.

7. kesäkuuta 2026
Oma-aloitteinen arvostelu
Neptune - Hailsham-logo

Vastaus yritykseltä Neptune - Hailsham

Savannah thank you for leaving us such a lovely review, we really appreciate your kind words. Glad you enjoyed your visit. See you again soon x

Saanut 5/5 tähteä

Kitchen Transformation


As promised our kitchen has been transformed, we are delighted with the result.

From the moment we met Lottie in your showroom, we have been very impressed with how professional, efficient & friendly everyone involved has been.

A big thank you to Lottie, Craig & Dean ( fitters) & Chris who fitted the Quartz work top for making it a seamless experience.

31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Neptune - Hailsham-logo

Vastaus yritykseltä Neptune - Hailsham

Hi Mike and Julia,

Thank you for your kind words and so pleased that you love your beautiful new kitchen!

Team Hailsham x

Saanut 5/5 tähteä

Place to go for a special gift

Great atmosphere, was offered coffee. Found what I wanted, got it beautifully wrapped.

28. maaliskuuta 2026
Oma-aloitteinen arvostelu
Neptune - Hailsham-logo

Vastaus yritykseltä Neptune - Hailsham

Dear Martin, thank you for your lovely review. We're delighted you enjoyed the atmosphere and that our team could help you find the perfect gift, and that it was beautifully wrapped. It’s wonderful to hear you felt well looked after during your visit.

All my best,
Amy at Neptune Support Office

Saanut 5/5 tähteä

The welcome on entering

The welcome on entering
Free coffee
Shop beautifully displayed
Parking available
Offer of free bag

26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Neptune - Hailsham-logo

Vastaus yritykseltä Neptune - Hailsham

Dear Jeanette, Thank you for your lovely feedback. We’re so pleased you enjoyed your visit to our Hailsham store and appreciated the warm welcome and little touches throughout your experience.

It’s great to hear the store presentation, parking and refreshments all added to your visit. We really appreciate you taking the time to share your thoughts and hope to see you again soon.

All my best, Amy at Neptune Support Office

Saanut 5/5 tähteä

Neptune Hailsham are always superb

Neptune Hailsham are always superb. The products are excellent and the staff super friendly,kind and supportive. Always a pleasure and I greatly look forward to going every time.

23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Neptune - Hailsham-logo

Vastaus yritykseltä Neptune - Hailsham

Thank you for your lovely feedback. We’re so pleased to hear you consistently enjoy visiting our Hailsham store and that the team always make you feel so well supported.

It’s wonderful to know both the products and the experience continue to meet your expectations. We really appreciate your kind words and look forward to welcoming you again soon.

All my best, Amy at Neptune Support Office

Saanut 5/5 tähteä

Staff were very courteous and helpful…

Staff were very courteous and helpful from beginning to end. A wonderful experience.

19. helmikuuta 2026
Neptune - Hailsham-logo

Vastaus yritykseltä Neptune - Hailsham

Thank you for taking the time to leave us a review Allan, it means a lot. See you again soon we hope.

Team Hailsham x

Saanut 5/5 tähteä

From visiting the store to receiving…

From visiting the store to receiving the lights was superb. Fantastic customer service and such a quick delivery. Lights look fab in my lounge.

15. helmikuuta 2026
Neptune - Hailsham-logo

Vastaus yritykseltä Neptune - Hailsham

Always lovely to receive these reviews Emma, thank you for your great feedback.

Team Hailsham x

Saanut 5/5 tähteä

A perfect match

Products made with the greatest care from people who really care.

12. helmikuuta 2026
Neptune - Hailsham-logo

Vastaus yritykseltä Neptune - Hailsham

We're happy to hear that our care shines through in our products. Thank you for your wonderful feedback; it means a lot to us. Lucy and the Hailsham Team

Saanut 4/5 tähteä

speedy service and very nicely…

speedy service and very nicely presented gift card, only reason I didn't give 5 stars is when ordering there was a message section but not message was added to the gift card

5. joulukuuta 2025
Neptune - Hailsham-logo

Vastaus yritykseltä Neptune - Hailsham

We appreciate your feedback and are happy the gift card arrived quickly and was nicely presented. We're sorry the message wasn't added to the gift card and will review our process.

Saanut 5/5 tähteä

The Hailsham showroom

Being able to visit the showroom at Hailsham where we are always greeted with a warm welcome. The helpfulness of the staff and their knowledge of the products is rare these days and makes shopping a real pleasure.

22. tammikuuta 2026
Neptune - Hailsham-logo

Vastaus yritykseltä Neptune - Hailsham

We're happy to hear that you enjoyed your showroom visit. It's great to know our team's knowledge and helpfulness made your shopping experience a real pleasure. Thank you for your positive feedback! Toby and the Hailsham Team

Saanut 5/5 tähteä

The team are always very warm and welcoming.

The team are always very warm and welcoming at the Hailsham branch, on the day that I visited Lucy, Lottie and Katie all shared product knowledge and talked me through new season items, all three of them are a credit to the business, I will be returning.

22. tammikuuta 2026
Neptune - Hailsham-logo

Vastaus yritykseltä Neptune - Hailsham

We're happy to hear about the warm welcome you received at our branch. It's great to know that our team's product knowledge was helpful. Thank you for your positive feedback; we appreciate it! Lucy and the Hailsham Team

Saanut 5/5 tähteä

Good customer service

Good customer service. Very welcoming. One of my favourite shops.

25. joulukuuta 2025
Neptune - Hailsham-logo

Vastaus yritykseltä Neptune - Hailsham

We appreciate you considering us one of your favorites! We're happy to hear that you enjoy our welcoming atmosphere and customer service. Lucy & the Hailsham Team

Saanut 5/5 tähteä

Neptune in Hailsham

Neptune in Hailsham, were extremely efficient, and mended my dishwasher door in double quick time. I rang them on Wednesday afternoon and by Thursday afternoon The engineers had been and had fixed it to work beautifully again. I even got a call from the manager. It was a very good service. As it was only a week until Christmas Day, I was very concerned that we were maybe without a dishwasher working for the Christmas period.

We love our Neptune Kitchen, and it’s very reassuring to know that we have the backup of Neptune in Hailsham.

18. joulukuuta 2025
Oma-aloitteinen arvostelu
Neptune - Hailsham-logo

Vastaus yritykseltä Neptune - Hailsham

Hi Sophie, thanks for the lovely review. We're so pleased that your dishwasher was fixed in time for Christmas. I hope you put your kitchen to good use and that you had a lovely time.
Toby and the Hailsham Team

Saanut 5/5 tähteä

We had a beautiful kitchen designed and…

We had a beautiful kitchen designed and fitted by Neptune Hailsham
Lottie the kitchen designer was so helpful and knowledgeable
She listened to all our wants and needs and designed a kitchen that was just perfect
The fitters Craig and Dean were so skilled
Communication was fabulous and it was reasonable priced for the amazing quality and workmanship
We wouldn’t hesitate to recommend Neptune in Hailsham

17. lokakuuta 2025
Oma-aloitteinen arvostelu
Neptune - Hailsham-logo

Vastaus yritykseltä Neptune - Hailsham

Hi Ellie,

Thanks for your lovely review. We're delighted that you love your kitchen (so do we!). We hope it got put to good use over Christmas, and you all had a lovely time.
Toby and the Hailsham Team x

Saanut 5/5 tähteä

Very happy

Neptune staff are always great in our experience and Joe and Paul, who delivered our furniture yesterday, are no exception - friendly, professional and very ‘can do’. And we love everything they’ve delivered!

11. joulukuuta 2025
Oma-aloitteinen arvostelu
Neptune - Hailsham-logo

Vastaus yritykseltä Neptune - Hailsham

Thank you for your 5-star feedback Cathy! We can't wait to get started on your kitchen. Toby and the Hailsham Team

Saanut 5/5 tähteä

I always enjoy visiting Neptune’s…

I always enjoy visiting Neptune’s showroom and store in Hailsham because there is warm and welcoming atmosphere. Inspiring room displays showing the extensive Neptune products and design possibilities. This Sunday Shannon & Katie made my visit a pre Christmas treat, as I revelled in the bustling , cheery atmosphere. Dogs always welcome too!

30. marraskuuta 2025
Oma-aloitteinen arvostelu
Neptune - Hailsham-logo

Vastaus yritykseltä Neptune - Hailsham

We appreciate you taking the time to share your kind comments. It's great to hear that you enjoy the welcoming atmosphere and inspiring displays at our Hailsham store. We're so glad your recent visit was a pre-Christmas treat! Lucy & the Hailsham Team

Saanut 5/5 tähteä

the customer comes first

Hailsham Neptune is just one of those shops where the customer really does come first; the staff are friendly and courteous and if they do not have the answer to your query, they will do their best to find the answer "on the spot"

14. marraskuuta 2025
Neptune - Hailsham-logo

Vastaus yritykseltä Neptune - Hailsham

We appreciate your kind words! We're happy to hear that our team's friendliness and dedication to finding answers quickly made your experience a positive one. Thank you! Lucy & the Hailsham Team

Saanut 5/5 tähteä

Helpful customer service

Helpful customer service, always with a smile 👍🏽

20. marraskuuta 2025
Neptune - Hailsham-logo

Vastaus yritykseltä Neptune - Hailsham

Thank you Asa. We're very happy to hear that our customer service was helpful and friendly! We appreciate your positive feedback. Toby and the Hailsham Team

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