Neptune - Edgbaston Arvostelua 

It is easy to love Neptune…staff is always friendly, nothing is too much trouble and the shop is full of ideas and desirable options for the home!

Excellent customer service at your Edgbaston branch especially purchasing on Sunday 11th December 2022. Assistants very helpful, including gift wrapping what was bought.

Helpful staff, very welcoming! Lovely layout and beautiful pieces!

Excellent staff assistance,

Lovely staff who were very helpful. We ordered the clock and within 7 days we were notified that it was in the shop.
Perfectly packaged. Nothing too much trouble for them.

Visited yesterday with my friend what a lovely place , made to feel welcome by staff allowed to walk around at our own speed , no hassle no questions we had a lovely time . Staff very approachable and helpful answering our questions we brought some lovely pieces and will return soon .

Staff in the shop were friendly and really helpful in finding out info for me, as well as giving ideas on design and using colour.

Neptune have high end quality furniture but in my experience every time we had a delivery the item
Went back because it was faulty. We ended up having 4 units and even the 4th one was faulty, so someone had to come out to fix it. We ordered a dining table and now tbt is faulty so we are waiting for Neptunes to get back to us to see what happens next. To say I’m disappointed is an understatement.

Brilliant service from Neptune.
We went to look at the items in the shop at Edgbaston. It’s beautiful ! A wonderful display of goods.
We ordered four bar stools and a side table.
They arrived the following Friday.
Brilliant service, friendly and knowledgable staff and a fantastic store.

I visited and originally tried to place my order for 2 sofas at Neptune at Holloways but the sales consultant didn’t check availability or show any interest even though I said I wanted them before Christmas - I was advised delivery would be in January. In frustration I phoned Neptune Edgbaston and the person I spoke to couldn’t have been more helpful, she immediately checked availability, advised the sofas were in stock and I could have them within 2 weeks - she was professional and provided amazing customer service.

Beautiful product, looks great and excellent quality. Excellent service from delivery guys, but Not so happy with customer service as delivery date was put back but not informed of these changes.

Excellent customer service from all the staff that have assisted us over the last few visits to our local store.

It is always pleasure dealing with anyone from Neptune - all staff, in store and on delivery teams, are unfailingly helpful and polite.Thank you .

Lovely store - loved the room layouts. Wanted to buy everything. It’s exactly what I love!

Lovely shop and staff, very helpful when placing order, email updates on delivery, delivery drivers very nice, assembled furniture positioned it in room, took all packing away

The products are good but prices have risen significantly. The delivery staff are fabulous but I had a problem with an item and when I went into the Edgbaston store to discuss, one of the assistants gave a look to a colleague behind my back which made me feel really uncomfortable

We went to Neptune in Edgbaston on the recommendation of our good friends and we weren’t disappointed. The inspirational room settings were …inspirational! We bought a mirror and two wall lights because they looked so stylish together in your display bathroom- we couldn’t “see” our shower room until we saw yours and now it’s all falling into place- we bought paint too - a swatch does nothing- a whole room painted in that colour shows you just how fabulous it could look. Thanks Neptune!

Initially met with Rachael at the Edgbaston store. Great design ideas for a relatively large kitchen. We took the plunge and from start to finish the service has been excellent. James Fagan’s fitting of the kitchen was first rate and made our entire experience of Neptune exceptional. Highly recommended.

First class quality. First class service. Highly recommend

Superb service all around from friendly,helpful and professional staff at the shop to timely and seamless delivery of the furniture. We are very happy with everything. I would recommend Neptune without reservation.