Neptune - Cheltenham Arvostelua 

We had a very good experience instore (Cheltenham) and subsequently ordering. There was a long leadtime to get the armchair (which we had been told about) and were told it was a few days longer. Then it was booked in and delivered when they said it would be.

We have very much enjoyed visiting the Cheltenham store. Neptune's furniture and accessories are just perfect and the staff could not do enough to help and advise us. In particular we want to mention the lovely Florence, our interior designer. She has been a treasure trove of good advice and a model of patience with us! We have no hesitation in recommending the store, its wares and its staff as we have had an excellent all round experience with them.

First of all the cushions are great - well made and look lovely but the whole delivery schedule was chaotic. I ordered chair dining room chair seat cushions in January - 10 of them, paying up front as usual. We were told it would be April for delivery which was fine and we had a couple of emails with revised dates - first into May, then back to 11th April, then 26th April. then it all went quiet. 26th April came and went and there was no update. I did receive an email asking me to complete this survey about customer satisfaction with my goods - which as i had not received them was tricky! So I sent an email at the end of the first week in May. I did receive an email back within 24 hours and to say the cushions would be ready the following Friday. They could not be guaranteed for a morning slot so it was arranged for the following working day. Parking is tricky where we live so i said a first drop would be best, which i was told would happen but in the end it was over lunchtime. It just all felt a little out of control. A year ago we had similar issues with the dining room chairs being delivered - we had to issue an ultimatum - but thought that covid and Brexit were the issues so did not moan. This time i was more disappointed - especially when the communication started so well with revised dates etc.
I really like Neptune furniture and it is a shame that the communication is not slightly better.

Excellent service, very happy with product.
Only criticism is when they touched up paintwork it shows up darker.

We visited the Cheltenham shop in March, a lovely building across a number of rooms that really showcases the excellent product range. Joy was particularly helpful with choosing a pendant light fitting, wall lights and arranging a prompt delivery. Great service.

Wonderful company. Everything we have bought from Neptune has been of such good quality from dining room table and chairs, bathroom basin and cabinet, mirrors, tablecloth to paint. The staff in my local Neptune are friendly and helpful too

Selection and ordering process straightforward, delivery very efficient with transport staff unpacking and removing packaging, products excellent. A very professional company .

I have bought a number of items through Neptune Cheltenham, including a large dining table and 6 velvet covered chairs..my wife and i are very happy with both the furniture and the service we received from Lee the manager and all the other staff we encountered
Thank you

Neptune Cheltenham, if I could give 10 stars I would. Amazing experience from beginning to end from Dot and her colleague, right the way down to Pasha and the delivery service. Outstanding Neptune and thank you so much

I’ve had great service from the Cheltenham Neptune store. Joy in particular is fantastic, she took a lot of time helping me match products and colours to match my home. Nothing has been too much trouble for the in store team to help with - we will be back!

Online order. Excellent service from initial phone call to delivery date and time. Product - coffee table delivered to first floor flat via stairs. Large box unpacket and packaging removed. Coffee table checked and positioned. Thank you.

Neptune Cheltenham have provided a wonderful service for my recently refurbished home. Flo and I met in the store and immediately her helpful manner and ability to listen to what I wanted helped get the initial ball rolling. Flo and I went on to have an in-store consultation, a wonderfully detailed styling day, a complete room fit out and a further styling day. As well as this, Flo has answered my questions promptly and helped with any minor problems that have occurred with a great manner and speed. She is very skilled with her interior design eye and has helped me create a modern, rustic home to be proud of. Her attention to detail and her ability to make me feel heard and valued as a customer has been very well received and I wholeheartedly recommend her and the Neptune Design Service in Cheltenham. Some parts of my home were causing me a real headache and Flo eliminated this and made it great experience. Thank you very much for your help and expertise.

Fabulous service from Neptune Cheltenham as always. Very pleased with my new bar stools. Will definitely be ordering from you again!

Great service from Joy at Cheltenham in helping me get spare paint.

This is a forward thinking modern company and equally as important have retained the old fashioned customer service, not often found in present times.We have dealt with the Cheltenham branch on several occasions and found the service exceptional, absolutely top marks.
Roy Shackleton
Stow-on-the-Wold

Really wonderful service from Patsy the designer, Liam, the technical manager and Toby the expert fitter.
I had an old Neptune kitchen redesigned and extended, using as many of the old cabinets as possible.Neptune were brilliant at accommodating this and the old cabinets look as good as new with their new paint. I had some bespoke cabinets made and nothing was too much trouble.

I am delighted with my ‘new’ kitchen and am very pleased to have bee able to recycle perfectly good cabinets.

I bought some great furnishing fabric from Neptune. My local Cheltenham store were great at supplying samples and ordering the fabric. There were delays because of Covid, but I was kept updated on 3 of the 3 fabrics and they arrived in perfect condition.
There were issues with the 3rd fabric but the Cheltenham store went out of their way to resolve the issues and provided great customer service.

Very pleased with my Suffolk coat rack shelf. Excellent quality and arrived a day early. Very pleased and would recommend neptune.

I love Neptune and I have it everywhere it’s like a Neptune showroom .
They have a great team of people in every store I’ve been in , most times I go to the Bury St Edmunds store and have been extremely happy with the help and advice while making large purchases .
The delivery teams are polite and have great respect for your homes carefully manoeuvring and placing furniture in the desired spot.
I just need to buy a larger house now to be able to purchase more of Neptunes beautiful things .
My thanks to Angela and the team at Bury St Edmunds and Sue at Appleyard at Holt Norfolk