Nectar Arvostelua 

offering bonus points to chstge your car in feb and match
did not happen proved my purchases four times
explained terminally ill and easier to phone no response truly disgraceful

Having received an email from customer support advising that my Nectar card may have been used fraudulently, I called the help line & was connected to a very helpful man called Syed. He advised me how to proceed & talked me through the stages necessary to resolve the issue.
He deserves a 5*+ review.

Nectar Customer Services are absolutely dire and rude. On Wednesday 25 March I ordered a Lenovo Tablet, I linked my Nectar card and it said it had sent me a code. Not received. Tried twice more, not received. Spoke to Trish (is this a person or AI because she/it was very rude). Not prepared to help. Ordered another item today, exactly the same issue. This time it was a person but all she would say was it's a problem with your phone. Complete waste of time

In February 2025 we booked a Tui holiday via Nectar, in part because it'd earn us 9000-odd Nectar points - I'm pretty sure the T&Cs confirmed the points would be credited within 120 days after completion for of the holiday which would be December 2025.

Fast forward to March 2026, and despite three months of constant chasing and enquiring, all I get told is that the points are being 'investigated'.... first they said this investigation would take up to 90 days, this deadline came and went and now they're saying I need to wait 120 days. They've been sent receipts, invoices, order numbers, screenshots of emails again and again, all clearly demonstrating the purchase was made, I'm really not sure what more investigating is needed on their part and im slowly beginning to think they're just have no intention of crediting the points at all.

Yet again today 3rd week only 10 bonus points per item listed. Also had to spend £60 to get 200 bonus points on Easter challenge. A friend who does same amount of shop as me thought I had it wrong as she only has to spend £10. Nectar you are taking me for a mug. Been loyal to sainsburys for decades not anymore bye bye sainsburys.

Spent nearly an hour trying to get my account active as password not recognised then told email address was already registered twice in the end I just gave up and wont be using sainsburys again how any firm can afford to turn away £500 a month is beyond me

Chatted to "Trisha" on 6 March 2026 (once again chasing up missing points that Nectar hope customers will just wrote off rather than have the hassle chasing up) and as a result of her being unable (or unwilling) to help, I asked to speak with her supervisor to make a formal complaint. She advised that a supervisor would call me back "within 72 hours". Well, here we are 20 days later and guess what? Still no call or missing points added!

Unbeknown to me, I was overcharged by almost £30 in last week’s food shopping (18/3/26) which took ME to realise why I had gone through my Universal Credit/PIP so quickly. I’d spent almost another weeks’ shop in advance and went into an unauthorised overdraft on 20/3. When calling their customer services, I was told that I SHOULD have received an apology email; well I didn’t, and as for the apology, itemised charges to date now, I’ve still not heard a single word. I was promised this, and a full refund, within 24 hours which was crucial for my finances; I’ve instead received a credit note for £26 (which is not quite the £28.?? I expected; and yes, I’ve taken into consideration the actual weight of the broccoli and lamb which a variable cost). Compensation was verbally promised by their representative, but not even a single word of acknowledgment from them is disgraceful. I’m disabled (not that I deserve better than anyone else) and rely on both online and delivery services, like Sainsbury’s offer. The quality of fresh food I’ve received over the past 12 months, is enough to throw in the compost heap let alone to eat. 1 day on fresh food, which is more often than not, not declared, but when it is a “short date product” they charge the same price; in stores they’d reduce it, or not sell it at all. I changed to Sainsbury’s because I thought I’d get a better service as a customer, but to do this to us all and not even have the decency to apologise? Well I think it personally stinks. I will NOT be shopping there again on principle.

Absolutely rubbish customer service you just get fobbed off by agents that don't care. You collect your points and the minute you have trouble getting them added to your account your on your own and they couldn't care less. Nectar is worst loyalty scheme ever .

Spent 1000s and NEVER received any of these so called nectar points. Just went through all the ball ache of signing in, finding previous supposed linked orders, downloading app etc. not one single point accrued even after a £470 purchase today. Just another scam

Frankly, this app and website sucks totally.

I tried to log back in and the app tells me my account doesn't exist. I go through password reset, and the whole process works, but I try to log in. Account doesn't exist

It seems to want me to have a Sainsbury account which I don't have.

Try to register, doesn't work. Scan tool doesn't detect the card.

Is there a single page on this infernal website that actually works?

The Nectar tracking system intermittently doesn’t work for all my purchases and even doesn’t work for certain shops that are approved on the nectar website. The problem with not receiving my points started in September 2024 when nectar made everyone go via there website to collect points. This company needs reporting to the ombudsman then you will get your missing points make sure you state nectar and Sainsbury’s as the culprits.

NECTAR SCHEME NOT FIT FOR PURPOSE,THEY DICTATE WHAT POINTS YOU GET ON YOUR WEEKLY SHOP AND WHEN YOU PHONE NECTAR THEY TELL TO RING SAINSBURYS AND WHEN YOU PHONE SAINSBURYS THEY TELL YOU TO PHONE NECTAR!
THEN YOU ASK TO SPEAK TO A MANAGER AND THEY DONT PHONE YOU BACK!
APPALING SERVICE,TIME TO SHOP ELSEWHERE!

I like the idea of loyalty points, which works well with Tesco Clubcard and others. But, having read the information in the Nectar app on how to use points, I'm still confused. Last time I tried to use them in Sainsbury's, I had to ask a member of staff for help. The poor guy didn't know either and had to refer to customer services. Nectar need's to follow Tesco's example on how to run a scheme.

I have used the nectar website to get to ebay and on several occasions the points never materialise after making purchases. It always seems hit and miss whether or not the points will accrue after purchasing.

In 2024 my Nectar card points were fraudulently used. Nectar (after a struggle) refunded the points to a new card and deactivated the old card. Yesterday I discovered (by chance) that the old card is still in my ApplePay wallet and can still be used. I didn't recognise the old card and called Nectar to find out how this could happen. They confirmed that it is my old card and the card has been deactivated. They insisted that it must have been in my ApplePay wallet for the last 2 years without me noticing. I wanted to find out more and asked to speak to a manager. I was told me would call me when he finished his current call. 3 hours later - no call. Yesterday's Nectar points are on the old card but no one suggested they could be moved to the correct card. My Nectar prices and offers (on the new card) had clearly failed (which was how I discovered the continued existence of the old card) - but there was no offer of compensation.

Dreadful customer service not helpful and not interested

Not at all helpful when trying to report a bereavement and get my stepdad's points transferred to my mother. Being next of kin and Will executor is fine for Aviva, Barclays, premium bonds, HMRC, octopus energy, Axa etc etc... but Nectar, oh no, they insist the upset greiving 82 year old I.T. phobic woman has to telephone them personally... horrible and nasty.

Today I filled up with fuel at an Esso service station that accepts Nectar.

When I went to pay, the card reader couldn't read the Nectar QR code in my Google Wallet. The assistant offered to type the number in by hand. I then paid using a credit card on my phone.

A liitle while later I received an email from Nectar advising I'd spent points at the service station. It invited me to contact Nectar if I didn't use the points.

On doing so, Nectar told me to contact Esso, despite my Nectar points spend being locked following fraudulent activity many months ago.

According to Nectar:

"If you choose to lock spending on your account, neither you nor any additional collectors on your account will be able to spend points that you have collected until you decide to unlock. The spend lock will be visible to any additional collectors. However, only the primary collector can lock and unlock spend."

So, my spending is locked. I have to unlock it before I can spend any points. I didn't unlock it since I wasn't spending any points. Clearly Nectar's spend lock can be circumvented without the customer being aware. Despite this, Nectar flatly refused to help, instead referring me to Esso.

The chances of getting anywhere with Esso is virtually nil so I gave up.

So beware, your Nectar points can be spent whether you like it or not, without authorisation and even when the spend lock is activated. And Nectar doesn't want to know!

Absolute RUBBISH. A WASTE OF TIME.
Weeks of back and forth with Nectar customer service and Just Eat, who basically emptied my Nectar account and left me 1200 in Debt in Points for Zero reasons given.
Tried to get them back. Just eat says Nectar are who to speak tom, while Nectar are saying Just eat are the people to speak to. eventually, customer care at nectar contact asking for purchase numbers, screen shots and reference numbers and date of order. provided all that. Nothing. Weeks later, I get an email from someone stating they dont have enough evidence and want me to Send them all the stuff id already sent before, all over again. have they even bothered looking at the same email chain between us, or is this just some beyond Lazy person, who cannot be bothered to? either way, Lost all my points, and never got them back. absolute RUBBISH. a beyond useless Customer care system that could give AFF. If I could rate them zero I would.