Nectar Arvostelua 

Disgusted to find that on the Easter promotion I have to spend £60 per shop to gain 200 bonus points . My partner has exactly the same promotion however she only has to spend £15 to gain 200 bonus points. Where is the fairness in that ? Well done Nectar you just lost a very loyal customer !

We went to buy a new tablet at argos using my nectar points we thought we had, but somehow managed to have a negative points balance of -32,000 points. We are always using our nectar card at sainsburys and esso garages. The chat is awful and had no response despite saying we would be contacted. 0*

Nectar’s customer service is beyond belief. I have spent over seven months trying to resolve an issue with the ‘Your Nectar Price’ promotion, and the incompetence is staggering. The helpline staff lack basic listening skills, and the back-office team is equally inept.
Despite calling on 6 Feb and receiving a follow-up email, I am still being asked the same repetitive questions over a month later. What is most disappointing is that Sainsbury’s refuses to take responsibility for Nectar’s failings. After 50 years of loyalty to Sainsbury’s, this experience is finally driving me to shop elsewhere. The scheme is simple in principle but a total failure in execution. Avoid.

Worst customer service I’ve experienced. Slow. Reiterate the same response and fail to resolve complaints. Extremely frustrating.

Nectar and Sainsbury's are a con. Nectar prices and points never appear. Despite showing Nectar prices activated on the app. They still charge full price at the till. Not clear if it is Sainsbury's or Nectar who are ripping you off.

Had same Nectar card for years but if you try to use it outside of Sainsbury it's rejected
I've lost loads of points over the years
Contact is rubbish ...No Chat line service because card not accepted ..
Communication even more rubbish....noone will answer questions..
Poor Service to loyal customers

Why can't I give it a zero rating?

I've been using nectar for at least fifteen years, all for the same thing. Purchases on ebay, collect the points & spend those points at Sainsburys. So I know what I'm doing given the amount of time I've been doing this. Occasionally, the nectar app doesn't register the points from my purchases, so it always takes hours trying to deal with those at the Indian helpdesk who clearly are not there to help, just to hinder.

Today is particularly bad. The first guy I spoke to said there was a technical error as to why I didn't get the email, but four purcheses were on the system for the date in question & that I will get my points in seven days. I informed him there were six purchases, not four, so he then said there were none on the system & so no points! He then cut me off & I went through to someone else who then denied everything, claimed I used a different app &/or closed the browser in the middle of the purchase, then refused to put me through to her supervisor.

So my six qulifying purchases first became four, then zero & all apparently due to my incompetence.

It takes so much time & effort dealing with this strife, that it is no longer worth the effort. I've therefore just closed the nectar account, which you have to do by ringing them. Can't be done online. I just spoke to someone who was clearly in India & they couldn't speak English very well.

I would leave NO stars if I could
I have tried repeatedly to navigate the clunky website so that I can add the App to my phone. My card is old….i got it years ago. How should I know what my precise details were then. Now I get an email saying I must register my card….but….yes you guessed it….the rubbish website will not co-operate. Same as when I tried to get the App. Nectar are happy to apply my benefits at the till and to gather all the information about what I buy and how often. To say they cheese me off is an understatement.

I have not come across a customer service department so incompetent and utterly useless.

Original issue raised in November 2025 whereby I cannot link my nectar card to Argos - due to a new nectar card number being issued due to previous fraud (dealt with very well - I thought).

Anyway - without listening to what I am saying they wanted me to go through the same hoops even after I had said in my original note I have tried x and y.

They have acknowledged the problem is on their end - yet are not able to fix it as of yet. I asked for a complaint to be raised 3 times which they simply ignored.

The support ticket has had no movement since early Feb after 2 chasers.

I'll just have to take my custom away from Sainsbury's and Argos as a result of nectar's incompetence. Thanks a bunch guys!

[Ref: 251128-002282]

Wasted so much time trying /failing to get any help, just get fobbed-off by hurried overseas staff. A multi-million£ company that skimps on customer service = great way to lose custom-!

I’ve given up attempting to spend my accrued points. Both the app and the website are hopeless. 50 minutes of my life I’ll never get back. What a waste of time.

Having used nectar app for some time I find it a bit odd. When you go via nectar to a company the tracking says tracked and after points pending you get your points only to be taken off at a later date crew clothing do this on every purchase reason I have not used the nectar app. eBay has never given points so don't use now went back to Quidco, qvc works 50/50, the only business I have found that honour point is very no problem here

A monkey would be more useful live chat is useless and not very helpful

I've been defrauded of my nectar points yet again for the second time in 14 months. If nectar is incapable of providing a secure reward system, why does it even bother? You then have to wait 14 days for a new card which means you're disadvantaged as a shopper because practically every supermarket now relies on you using their reward card to avoid being charged £££

Nectar is an absolute shambles.

Update 18 May 2026. Still nothing. Totally ignored by the CS who still insist nothing is wrong? Are you mad! I can’t log in, nothing you say or do works and I no longer believe you have any idea what you are doing. Points are now missing so who is taking them🤔 very suspicious
Taken over a year and nothing

I am writing an official complaint to both nectar and Sainsbury’s.

I’ve been trying to get into my account for over a year. I’ve phoned nectar and followed there instructions… nothing.
I’ve tried live chat… nothing
Nectar say it’s Sainsbury’s fault?
Tried Sainsbury’s they say go to nectar?
Changed password.. ok .. they send code .. ok .. so I enter my details to log in they say they sending another verification code to my mobile, never get one !!!!!
Over a year and you can’t sort the issue?
How on earth can I log in? Nectar tell me what to do, I do it, nothing. They say must be Sainsbury’s, Sainsbury’s say it’s a nectars problem . Come on sort this out!!
No complaints portal just a bot (useless) chat (useless) and phone (useless)
Nectar please get a grip

So many points are never added. You have to try and keep track yourself and then chase a very unhelpful customer service department. They are quick to remove points though, even if an order is only partially returned! There’s no benefit to using Nectar to shop, other than at Sainsbury’s. Very frustrating.

Nectar offer bonus points every week, they don't uphold these then the points disappear & you have no way of proving it. I have lost around a thousand points in 2 months. When I contacted customer services they wouldn't honour them as I couldn't prove it, but surely they can check it. Won't be using them any more & suggest everybody check your points after a shop.

Cannot get anything right , can’t even give me the correct email address , I have given the info required 4 times and still they cannot solve the issue

I chatted with Avinandan who was unwilling to assist. Was just eager to push me away to deal with another customer. It's ridiculous

Signed up for an Argos account to order an item and part-pay with my Nectar points. The registration process sent a code to my email addr immediately, no problem. First attempt: signed into Argos acct, linking failed to send a code to my email. Clicked Resend Code - nothing. Second attempt by logging into both Nectar and Argos accts at the same time to Link accts (using the link from my Argos acct) STILL NO code to my email acct. Eventually it says "You have requested for the code for 9 times. Your account is about to get locked out." Given up trying to link them. 45 mins later still NO CODE!!! Will head to the store in the morning and try to pay in-store with the Nectar card.