Na'vi OrganicsArvostelua 

434
TrustScore 4.5/5 tähteä

4,6

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

What attracted me to Na’vi Organics was not only the variety of sustainably sourced products, but also the huge wealth of information supporting the products.. I became totally absorbed in the ba... Näytä lisää

Saanut 5/5 tähteä

I recently purchased Ghee, Tongkat Ali and Ashwagandha from Na’vi and I am thoroughly impressed. The Ghee has a rich, smooth texture and has become my oil of choice. With the Tong I've noticed a signi... Näytä lisää

Saanut 5/5 tähteä

Excellent packing and fast delivery besides being the best Kamut wheatgrass raw juice powder ever. Rich deep emerald, green colour, sweet fresh fragrance, and tastes as soft and sweet as milk; or if y... Näytä lisää

Saanut 2/5 tähteä

I really like their products however when I asked a few product questions they were unable to assist me. It shows lack of knowledge and etiquette because I was promised that they had sent my questions... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Elintarviketuottaja

Yrityksen kirjoittama

A Unique Selection of Organic & Natural, Raw Health Foods, Wild Harvested Tonic Herbs & Supplements - For Your Radiant Health & Well Being.


Yhteystiedot

4,6

Erinomainen

TrustScore 4.5/5 tähteä

434 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei ole aiemmin pyytänyt arvosteluja

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 33 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,6

Kaikki arvostelut

(434)

36 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

The best Ghee in the world!

Na’vi are my favourite company for high quality health products. I trust their processes and products over anyone else I’ve tried and I love everything I’ve tried from them. Their ghee is the best I’ve tasted hands down.

4. lokakuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

So far, I am pleased with Na'vi Organics products

I have purchased few products from Na'vi Organics and very pleased with. Honey is amazing and I know so as I grew up with organic honey/food and therefore recognise a good quality one. The miso paste I bought it is excellent; gives the soup a lovely taste and can see how the quality is different from other brands I purchased in the past (in terms of texture and taste) + will last for a while (generous size).

29. syyskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Kamut Grass Juice Powder.

It's my first time buying from this company. Never heard of them before but thought I'd give the product that I was interested in a try and the product arrived on time. It would be the first time using this product and I do like it. I noticed skin issues healing AND my hair growing more than before. I also noticed being more energetic and not being tired. It is very good.

12. syyskuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Dreadful customer service

My order was delivered to the wrong address. Navi basically told me it was my problem and that it was up to me to retrieve my order when I asked them to send a replacement.

7. heinäkuuta 2025
Oma-aloitteinen arvostelu
Na'vi Organics-logo

Vastaus yritykseltä Na'vi Organics

Hello Caroline,

As you know, your order was delivered to your next-door neighbour as per Royal Mail's standard operating policies when you are not at home. We are unable to send out a replacement item for an expensive product just because you are unwilling to collect your parcel from your neighbour.

When you choose Royal Mail as a delivery option at checkout, you are essentially agreeing to have Royal Mail deliver as per their agreements with you/your address, which by default opts you into their alternative delivery options. To opt out of Royal Mail leaving your mail with a neighbour, you can visit the Royal Mail website and complete the "Delivery to neighbour opt out form"

Saanut 5/5 tähteä

Most competitively priced that I can…

Most competitively priced that I can find for organic nuts and seeds. You do get the odd bit of shell occasionally in the walnuts but overall the best company to stock these products if you are looking for the cheapest option with good quality & taste

9. syyskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Good honest company with excellent high…

Good honest company with excellent high quality products. Not always the cheapest but definitely trustworthy and pure in terms of quality. Probably my favourite supplement company and look forward to shopping with them many times more.

8. syyskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Na'Vi Organics is a very trustworthy…

Na'Vi Organics is a very trustworthy company and it is very obvious that their number one priority is the delivery of high quality holistic wellness. Delivery was fast and I was provided with a tracking number that worked perfectly. The product itself (pearl powder) is of high quality it is very obvious. Thank you, I am definitely a new customer!

18. elokuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great customer service, great products!

Great customer service. Easy to use website and an opportunity to earn extra gemstones to enjoy more Na’vi Organics products is part of my 5 star review.

The main reason however is the products! The Wild Desert Cistanche is a great product. Easy to use, with no obvious side effects. I’ve been using it for a while now, providing a welcomed boost where needed!

7. heinäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Consider carefully before purchasing from Na'vi

I have been purchasing Na'vi Gynostemma Tea either from Amazon or directly from Na'vi for over 3 years - approximately 20 bags. It's an excellent product and I have never experienced any deviation or variation in either depth of flavour, colour or taste. However, the last bag that I bought clearly had something wrong with it. It was devoid of any colour, flavour or taste and one has to assume any therapeutic benefits. When I contacted customer service for what I thought would be a no-quibble refund or exchange, I was told that over the last few years climate change has affected the quality. As I said, that has not been my experience over the last 3 years plus. Without checking the tea, customer service insisted there was nothing wrong with the tea. That it was just milder. I'm not sure how they could ascertain this since they did not test the tea. I wrote back to make this point. I then got another email from a second person, who reiterated the points above and added that surely it would be immoral and unfair to refuse to not buy the tea from the producers, just because 'it was slightly milder than usual', which of course was a 'dig' at my moral character. Na'vi CS were deliberately missing my point to avoid responsibility and liability and therefore obligated to refund £12.95. Most disturbingly however, is that I left a review on Amazon where I purchased the tea and on Na'vi's website and both reviews have been deleted. This is not the first issue I have had with their customer service and although products are good quality (if very overpriced in my opinion) they are almost all 5 star reviews which I was immediately suspicious about. There is no way a company with such bad customer service and contempt for their customers would have such good reviews across the board and now I know why. Please consider carefully purchasing from this company as their policy seems to be absolutely no refunds even if the product has something wrong with it.

17. heinäkuuta 2025
Oma-aloitteinen arvostelu
Na'vi Organics-logo

Vastaus yritykseltä Na'vi Organics

Dear Victoria,

Thank you for your 4th negative review of the day! It seems we have excelled ourselves in disappointing you. Thank you for taking the time to share your horrific experience, especially after the numerous back-and-forth emails with our customer service team, where your concerns were addressed as politely and constructively as possible.

To address your concerns again, jiaogulan gynostemma is grown and harvested throughout the year in northern Thailand. During the year, four fairly distinct flavours/tastes will be experienced in the tea. Generally, the deepest and most rounded flavour is found when the leaves are harvested just after the monsoon season. This is when we aim for our tea to be picked. Recently, the climate has not been consistent, so when we set up an order, which has to be requested several months in advance (due to its size), it has to be picked at that time, no matter what.

We taste every batch we receive. Our current batch is milder than the previous batch. As explained in detail to you, taste variations in the jiaogulan do not indicate that a product is defective. This is a natural, organically grown tea - no two harvests will ever be the same.

You have accused us of selling an inferior product from a failed crop. After our customer team sent you lengthy replies to inform you of the differences between harvests, it is surprising that you're now claiming this is a failed crop. You even asked for a replacement bag at one time - if the tea was so awful, why would you do this, after we have already explained in detail why this current batch tasted milder?

To remind you of this moment, here is the corresponding paragraph you wrote in your email to us last week:

------------
"I would have been delighted if you had offered to send out another packet free of charge, but since you openly admit that you are selling inferior products and holding your customers personally responsible for climate change in Thailand, I believe that offering a refund is the appropriate course of action for your company, in this case."
------------

We have not had a 'moral' dig at your character. You were given a very detailed and transparent response as to why we did not reject the batch. Such an act would have been devastatingly cruel to the local farmers who rely on our order, especially when there is nothing wrong with the tea, just a slight flavour difference that must be expected with unstandardised and unblended single-source herbs.

We apologise if our complete transparency and in-depth replies leave you feeling that we have "contempt for our customers", and only provide "bad customer service".

It is with absolute integrity that we accepted this batch and offer it for sale. We will never abandon a community of farmers or reject a batch of a perfectly good crop simply because it has a slightly different taste. We aim to establish stability in our supply chains and relationships with the communities we work with. If you want natural products, but also demand they be perfect every single time, I suggest you look at the sorry story of straight carrots and supermarkets and wonder if this is really how you want your/our spending power to be put to use.

Regarding your accusation of the deletion of negative reviews on our website and Amazon. Firstly, it is impossible for a third-party seller (like us) to delete an Amazon review. Secondly, the review service on our website is offered through a Google-compliant company that does not delete reviews.

Saanut 5/5 tähteä

Clean effective and reliable

Clean effective and reliable
Navi Organic products feel high quality and gentle I’ve used their supplements for a few weeks now and noticed steady improvements without side effects great value for clean ingredients

28. heinäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 2/5 tähteä

I really like their products however…

I really like their products however when I asked a few product questions they were unable to assist me. It shows lack of knowledge and etiquette because I was promised that they had sent my questions over to their supplier. I contacted them in March and spoke with Francesca, I never did get a reply so unfortunately I won’t buy from here again. They seem to not value their customers.

22. heinäkuuta 2025
Oma-aloitteinen arvostelu
Na'vi Organics-logo

Vastaus yritykseltä Na'vi Organics

Hello Bonita,

I am very sorry to hear that you never received a reply to a query you had.

Some of our producers are very rural, and it can sometimes be a slow process to get a response from them.... sometimes they also do not respond until they can, which can vary between weeks and months at different times of the year.

If you would still like any information, please feel welcome to reach out again and request it.
We will certainly do our best to provide any information you are looking for.

Saanut 4/5 tähteä

Cacao drops

Pure and ethical products. Reliable delivery.
I purchased the cacao drops. They are too hard core for me! However, I will make some chocolate cakes with them and add some coconut sugar. That should take away the bitterness!

19. heinäkuuta 2025
Oma-aloitteinen arvostelu

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