Natuzzi Editions Arvostelua 4 453

Keith and the rest of the team have been phenomenal start to finish

Exceptional customer service. Extremely professional and friendly staff. Our host, Karl, was very polite and respectful, leaving us to explore the shop at our own pace. Once we made our selection, Karl went above and beyond to ensure we got the best deal with our customisation options. Honestly, the best purchase experience I've had... Looking forward to getting our new couch, confident that we are getting the best quality couch available in Ireland.

Great service from both Keith & David.

we got a set of sofas from natuzzi in dublin we have had a set for the last 20 years and we love the quility and karl in dublin helped us get the right sofas today

Very good, Rhianna was very knowledgeable about the whole furniture range and also about the interest free financial package. She was professional and friendly throughout.

John of the Blanchardstown store was very helpful, efficient and patient in advising us. The shopping experience, as a result, was great.

Lovely in-store experience, David is very friendly and knowledgeable about the products, fabrics etc.

We have had a great experience in the Brent Cross store. We were looked after and listened to the first time, which made us return and we're served by Faisal. He was very attentive and found us the exact sofabed we were looking for. Very pleased to have bought our sofa here and with Faisal's help.

We were made to feel very welcome and purchased a lovely sofa with ideal preferences.

Thank you David at White City

We bought our sofa bed in the Brent Cross store. Faisal was very helpful and supportive in the decision. Amazing customer support!
Looking forward to receiving our sofa

Ash was brilliant extremely helpful and knowledgable he made sure we were happy with every detail without being pushy or overbearing.

I’m extremely disappointed with my experience dealing with Natuzzi, particularly due to poor service and a consistent lack of communication throughout the entire process.

More concerning was the complete lack of communication. Multiple emails I sent on 18 and 20 February were entirely ignored. In those messages, I clearly outlined the time I had lost at work, the financial impact caused by the delays, and the ongoing inconvenience and stress this situation created. I also made a reasonable request for fair compensation. In a separate email, I specifically highlighted the loss of time and pay at work and asked for this to be taken into account—this was also completely ignored and never acknowledged.

Although Natuzzi admitted their service had “fallen short,” there has been no meaningful accountability, no proper response to my concerns, and no real effort to resolve the situation. The inconsistent handling by different staff members, combined with the lack of ownership and empathy, reflects a serious failure in customer care. Arranging delivery was another issue no clear time given, which led to me having to wait at home all day - loss of pay for me for a day from work.

From the outset, there was a pattern of missed deadlines, broken promises, and unclear updates. I was owed a £300 refund and, on 18 February 2026, I was explicitly told it would be in my account by 23 February. Given that previous commitments had already been missed, I even requested written confirmation for reassurance. Despite this, the refund did not arrive until 24 February. While a one-day delay might seem minor, it came after repeated failures to meet agreed timelines, which only added to the frustration.

Overall, this has been a frustrating and disappointing experience that falls far below what you would expect from a company with such a reputation. To make matters worse, after spending £3,500, I received a damaged sofa and was only offered a £300 refund, which is wholly inadequate given the circumstances.

Shirley at Uddingston got me a great deal everyone must go there to see her for a new sofa!

We have been looking for 2 sofas for the past year , we were blown away with so many choices in some many locations . We were so relieved to find Matthew in Natuzzi , Norwich . We actually found what we were looking for with Mathew’s help and patience . We have a small lounge and needed something that would work . We can only say what a great no pressure service . We had another 3 shops to check out before we visited them all , Matthew suggested we still look and come back and sit on them again before buying . We took his advice and we were convinced after trying one more time and we did a deal . Mathew’s trainee manager ( missed his name , sorry ) was also very helpful with no hard selling . Hope delivery is just as smooth . Many thanks and lovely to meet you both

Ash from Mcr store helped us a lot great friendly and very well experienced. Thanks for helping us. Hoping delivery is just as smooth!

Thanks.

Jay at Brent Cross store was very efficient and very thorough. He was very friendly and meticulous.

Dealt with Natalie in Manchester. Very friendly, personable and knowledgeable. Would deal with again. Thanks Matt

Wow what service, William was excellent not pushy we bought a sofa and two chairs really good quality will shop again

Visited the Uddingston store and Liam provided friendly and efficient service. We were able to take our time to review the various colours and sofa options available. We are extremely satisfied with our purchase and look forward to receiving our new sofa.