Always buy my dog food directly from Natural Instinct. The food is good quality and loved by my dogs. I like the fact the different options are actually different from each other; you can tell just by... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Fergus has been on Natural instinct since he was weaned both with the breeder then with me flavours came snd went and he decided Duck and Chicken was the one for him. Always great quality and always a... Näytä lisää
Yritys on vastannut
Love Natural Instinct as a brand packaged lovely but come in polystyrene lined boxes which are difficult to dispose of … too expensive to feed all the time with 4 dogs. We order for special occasion... Näytä lisää
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Having used them for years disappointed in the state of delivered goods. Last couple of orders have been thrown in the box…. Packs broken and blood leaked out. Looking at better alternatives now.
Yritys on vastannut
Yrityksen tiedot
- Lemmikkieläintarvikekauppa
- ja myös
- Elintarviketuottaja
- Elintarvikevalmistajat
- Eläinruokakauppa
- Lemmikkieläinkauppa
- Pakasteruokatoimittaja
Tietoja yrityksestä Natural Instinct
Yrityksen kirjoittama
At Natural Instinct, we are passionate about pets and believe that a healthy diet is just as important for them as it is for us. That’s why we provide complete and balanced raw dog food, made from the finest natural ingredients and packed with essential nutrients.
We believe in feeding as nature intended—a raw diet that supports optimal health, energy, and wellbeing. Our frozen raw dog food is made with high-quality, human-grade meats, fresh vegetables, and natural supplements, ensuring every meal is nutritionally balanced and free from artificial additives, colours, preservatives, and fillers.
We make raw feeding simple and stress-free. Our convenient frozen raw dog food is delivered straight to your door, ready for you to defrost, serve, and watch your pet enjoy. Whether you’re transitioning your dog to a raw diet for the first time or looking for high-quality, natural meals, we have a variety of recipes to suit all breeds, sizes, and dietary needs.
Shop here
Switching to a raw diet has never been easier. Whether you're new to raw feeding or a long-time advocate, we offer expert guidance and advice to help you make the best choice for your pet. Our website is filled with helpful resources, including transition guides, food calculators, and FAQs to ensure a smooth transition.
Give your furry friend the very best with Natural Instinct—pure, wholesome, and natural raw dog food that helps them thrive!
Visit our website and discover why so many pet owners trust us for premium raw dog food.
Yhteystiedot
Units 10‑12, Trade City Frimley, GU16 7AL, Camberley, Yhdistynyt kuningaskunta
- 01276 608500
- hello@naturalinstinct.com
- www.naturalinstinct.com
4,2
Hyvä
1 t. arvostelua
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On vastannut 100 %: iin saamistaan huonoista arvosteluista
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My dog really loves natural instinct…
My dog really loves natural instinct raw food. We usually go for a mix of working dog chicken, turkey, or chicken and salmon/tripe. It always usually arrives next day and it's really handy to be able to pick your dispatch date! As it's frozen food it's really good that they prioritise delivery for the freshness of the product. My dogs stomach health has improved massively since having natural instinct raw food and I'm so glad I found this company! Very affordable too :)
5. elokuuta 2026
Vastaus yritykseltä Natural Instinct
Hi Hollie,
It’s wonderful to hear how much your dog is enjoying Natural Instinct and that you’ve found a combination of flavours that works so well for them.
We’re also really pleased to hear that you’ve noticed such a positive improvement in your dog’s stomach health since switching to Natural Instinct. Being able to choose your dispatch date and have your order arrive quickly is something we know is particularly important when ordering frozen food.
It’s fantastic to know that you’ve found the food affordable too, and we really appreciate your kind words and continued support. Thank you for choosing Natural Instinct.
Kind regards,
Jamie
Vastaus yritykseltä Natural Instinct
Hi Kate,
We’re delighted to hear that you’re so pleased with the quality of our food and, most importantly, that your pups love it!
It’s always fantastic to know that our food is going down so well with our four legged customers. We really appreciate you taking the time to share your feedback and for choosing Nutriment.
Kind regards,
Jamie
Vastaus yritykseltä Natural Instinct
Hi Alison,
It’s great to hear that you’ve found our website and ordering system easy to use and that everything has been efficient from placing your order through to delivery.
We’re really pleased that you’ve been happy with the service and appreciate you taking the time to share your feedback.
Kind regards,
Jamie
Great service
The food I wanted was in stock, I ordered 1 day and it was delivered the next. Great service
8. elokuuta 2026
Vastaus yritykseltä Natural Instinct
Hi Robin,
It’s great to hear that you were able to find the food you wanted in stock and that your order arrived the very next day.
We’re really pleased that you were happy with the speed of our service and delivery. We really appreciate you choosing Natural Instinct and taking the time to share your feedback.
Kind regards,
Jamie
Happy pooches, happy owner
Delivery service perfect and prompt! Order fulfilled. Dogs very happy with the contents. All good.
10. elokuuta 2026
Vastaus yritykseltä Natural Instinct
Hi Alison,
It’s fantastic to hear that everything went smoothly with your delivery and that your order arrived promptly and as expected.
Most importantly, we’re delighted to hear that your dogs are very happy with their food! We really appreciate you choosing Nutriment and taking the time to share your positive feedback.
Kind regards,
Jamie
Vastaus yritykseltä Natural Instinct
Hi there,
We’re really pleased to hear that you’re happy with the selection of healthy food available from Natural Instinct, including our options for puppies.
Providing nutritious choices for dogs at every stage of life is really important to us, so it’s great to know you’ve found what you’re looking for.
Thank you for choosing us and for taking the time to share your feedback.
Kind regards,
Jamie
Late delivery
The last order was late and in quite a mess when it arrived. Some of the plastic food tubs were broken and there was blood in the bottom of the polystyrene box. The paper wrapping round the tubs was wet and torn. Fortunately the food seemed to be alright. Altogether not a good experience.
10. elokuuta 2026
Vastaus yritykseltä Natural Instinct
Hi Lorna,
We’re really sorry to hear about the condition your latest order arrived in. This is certainly not the standard we expect, and we completely understand how disappointing it must have been to receive your order with broken tubs, wet and torn wrapping and blood in the bottom of the box.
Although we’re pleased to hear that the food itself appeared to be okay, we appreciate that the overall condition of the delivery was far from satisfactory. We’d like to look into this further with our warehouse and courier teams to understand what happened.
If you have any photographs of the condition of the order when it arrived, please send these to hello@naturalinstinct.com as these would be really helpful when investigating this further.
Thank you for bringing this to our attention and giving us the opportunity to look into what happened.
Kind regards,
Jamie
Ordered a combination of raw food for your pet.
Ordered a combination of raw food for my 3 year old Bearded Collie who has thrived on Natural Instinct from a puppy.
Arrived on the door step by courier who actually rang the door bell and left when he saw me.
Food still frozen in the thermal boxes which has helped in this hot weather. The dry ice packs already exhausted.
10. elokuuta 2026
Vastaus yritykseltä Natural Instinct
Hi Cheryl,
Thank you so much for your lovely review! It’s fantastic to hear that your Bearded Collie has thrived on Natural Instinct since puppyhood.
We’re also really pleased to hear that your order arrived safely and that the food was still frozen despite the warmer weather. We’ll be sure to pass your kind feedback on to our courier team too!
Thank you for choosing Natural Instinct for your dog over the years, we really appreciate your continued support.
Kind regards,
Jamie
A great product and well packed for…
A great product and well packed for keeping it frozen. Delivery very good.
10. elokuuta 2026
Vastaus yritykseltä Natural Instinct
Hi Nigel,
Thank you so much for your lovely review! We’re really pleased to hear you’re happy with the quality of our products, packaging and delivery service.
We really appreciate you taking the time to share your experience and your kind feedback with our team.
Kind regards,
Jamie
Only opinion-best raw food for my dogs
Delivery within a couple of days, discount on bundle of food. My dogs love it- what more can anyone want?
9. elokuuta 2026
Vastaus yritykseltä Natural Instinct
Hi there,
Thank you so much for your lovely review! We’re really pleased to hear that you were happy with the delivery time and the value of our bundle offers.
Most importantly, it’s great to hear that your dogs love their food! We really appreciate you taking the time to share your experience and your continued support.
Kind regards,
Jamie
Last few orders have had issues
Last few orders have had issues. One not sent, requiring telephone call to have it sent.
Next order had some items missing. Another call to ask them to resolve. Was told it would be sent that day. It wasn’t. Further call and agreed it would be sent with my additional order. It wasn’t and some of that additional order was defrosted when it arrived. Yet another call, and my original order and replacement for the defrosted was eventually delivered.
I have used NI for years with no issues. They seem to have deteriorated greatly since the private equity firm bought it. Delivery is now slow, constant issues requiring repeated telephone calls. Not good enough. Making me reconsider further orders.
3. elokuuta 2026
Vastaus yritykseltä Natural Instinct
Hi Douglas,
Thank you for taking the time to share such detailed feedback with us.
I’m genuinely sorry to hear about the issues you’ve experienced across your last few orders. Having to make repeated calls to chase missing items, delayed orders and replacements is understandably frustrating, and I can appreciate why this has left you disappointed.
What particularly stands out is that you’ve been using Natural Instinct for years and previously had no issues. We really value that loyalty, so it’s frustrating to hear that your recent experiences have made you question whether you want to continue ordering with us, I would like the opportunity to make things right.
I’m also sorry that, after all the previous issues, part of your additional order then arrived defrosted. I completely understand why this would have been the final frustration in what has clearly been a very disappointing run of deliveries.
We really do appreciate your honesty and the opportunity to hear where things have fallen short from your perspective. Your feedback around the delivery service, communication and the need to repeatedly contact us has been noted, and we will make sure this is shared with the relevant teams.
We certainly don’t want you to feel that you have to repeatedly chase us to get your orders resolved, and we would love the opportunity to restore your confidence in us.
I’m very sorry again for the inconvenience and frustration you’ve experienced, and thank you for your continued support over the years.
Kind regards,
Jamie
In my opinion and my dogs
In my opinion and my dogs this is the best raw food on the market, looks good, smells good (for raw) and must taste good as they soon clear their bowls.
3. elokuuta 2026
Vastaus yritykseltä Natural Instinct
Hi Alan,
Thank you so much for your fantastic review! It’s brilliant to hear that both you and your dogs rate our food so highly.
We’re especially pleased to hear that they’re clearly enjoying every meal and leaving those bowls clean! Thank you for your continued support and for taking the time to share your experience.
Kind regards
Jamie
Super quick delivery
Super quick delivery, packaged well. Our dog has eaten Natural Instincts from a pup.
8. elokuuta 2026
Vastaus yritykseltä Natural Instinct
Hi Lou,
Thank you so much for your lovely review! We’re really pleased to hear that you’ve been happy with our delivery and packaging.
It’s fantastic to know that your dog has been enjoying Natural Instinct since they were a pup. We really appreciate your continued support over the years and thank you for choosing us!
Kind regards
Jamie
Vastaus yritykseltä Natural Instinct
Hi Pam,
Thank you so much for your lovely review! We’re really pleased to hear that everything went smoothly with your order and delivery.
Most importantly, it’s great to hear that you have a happy and well fed dog!
Thank you for your support and for taking the time to leave us a review.
Kind regards,
Jamie
As always ….quality product and first…
As always ….quality product and first class service. Thank you.
8. elokuuta 2026
Vastaus yritykseltä Natural Instinct
Hi Christine,
Thank you so much for your lovely review and your continued support! We’re delighted to hear that you’re consistently happy with the quality of our products and the service you receive.
It really means a lot to our team to hear such positive feedback. Thank you for taking the time to share your experience with us.
Kind regards,
Jamie
The company is doing everything right…
The company is doing everything right cannot fault them
3. elokuuta 2026
Vastaus yritykseltä Natural Instinct
Hi Keith,
Thank you so much for your fantastic review! We’re delighted to hear that you’ve had such a positive experience with us and that you can’t fault the service.
Your kind feedback means a lot to our team, and we really appreciate you taking the time to share it with us.
Kind regards,
Jamie
All super easy and top quality food for…
All super easy and top quality food for our doggos!
7. elokuuta 2026
Vastaus yritykseltä Natural Instinct
Hi David,
Thank you so much for your lovely review! We’re delighted to hear that everything has been nice and easy and that you’re happy with the quality of our food.
Most importantly, it’s fantastic to hear that your doggos are enjoying their meals! Thank you for choosing us and for taking the time to share your experience.
Kind regards,
Jamie
Vastaus yritykseltä Natural Instinct
Hi there,
We’re really pleased to hear that our team were able to act quickly and get things sorted for you.
Providing a prompt and helpful service is really important to us, so it’s great to know we were able to assist when you needed us. We really appreciate you taking the time to share your feedback.
Kind regards,
Jamie
I've ordered many times...the service is great!
I've ordered many times...the service is great! kept up to date regarding delivery time etc. Always delivered in great condition and my little lady loves the food! All flavours are thoroughly enjoyed and her coat is so beautiful since moving to Natural Instincts. 100% she loves it!!
4. elokuuta 2026
Vastaus yritykseltä Natural Instinct
Hi Liz,
Thank you so much for your fantastic review and for choosing Natural Instinct time and time again! We’re delighted to hear that you’ve been so happy with our service, delivery updates and the condition your orders arrive in.
It’s especially lovely to hear that your little lady enjoys all the different flavours and that you’ve noticed such a positive difference in her coat since switching to Natural Instinct. It sounds like she’s a very happy customer!
Thank you for your continued support and for taking the time to share your experience with us.
Kind regards,
Jamie
Poor customer service
Ordered on Wednesday am, food didn't arrive until Saturday. 8kg were missing from order, spoke to Ellie who was unapologetic and informed me they'd run out of Simply beef promised to call back when she'd discussed it with management. Refused my request to speak to them directly. No goodwill at all, even for a long standing customer. This is not the first time this has happened since Nuriment company has been more involved.
11. elokuuta 2026
Vastaus yritykseltä Natural Instinct
Hi Carolyn,
We’re really sorry to hear about your experience and understand your frustration, especially as a long-standing customer.
We apologise that your order was delayed and that 8kg of food was missing.
Running out of products is certainly not the experience we want to provide, and we’re sorry this wasn’t communicated or resolved more helpfully. please be assured we are working with production to improve availability.
We’ll be sharing your feedback with the team so we can improve how situations like this are handled.
We truly appreciate your continued support and would like the opportunity to put this right.
Please get in touch with us directly so we can look into this for you.
Best Wishes,
Team NI
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