Native Union Arvostelua 

This is a beautifully made product. I needed a bag that was practical but stylish. The straps being tucked in at the back are a game changer and make this bag really versatile to be used a tote. Great customer service too!

The charging cable is of excellent quality and having the leather band, it makes it very convenient to pack away. Highly recommend this product.

Good quality as always! I being a customer for many years and I see that quality is the reason I keep coming back, thank you

Great customer care, and product quality is very good

DO NOT HONOR WARRANTY! I WILL NOT BUY THIS EVER AGAIN!

Great products, great experience. I had to return one of the products and the experience couldn't have been better. And the quality of the products I've kept is brilliant. Couldn't recommend them more.

Terrible! To start off, on the website it suggests buying more items to get free shipping, which I did - they still charged me shipping. Not a great start.

The item I ordered to get free shipping came next day, but the item I actually went on to get has still not arrived and its been weeks. When you message them on whatsapp they tell you they will get back to you but dont.

5 days ago my package was showing as being in the UK on the tracking link, today it says is in Hong Kong... I have had no update.

For what you pay, you can get better quality cases in a reasonable amount of time. I would shop around and avoid spending money with this company.

On time delivery. Excellent quality products and stylish as well.

This review is specifically about their returns process. You have to return the products to either France, Hong Kong or the United States. If you are outside those countries you're going to have to pay for international shipping *and* customs duty.

I decided not to keep one of the items, but the return would have cost half the cost of the product, so I didn't bother. I'm wondering what happens if you need to return a faulty item.

Maybe it's good to discourage speculative ordering and this experience reminds me to properly check a company's return process. Disappointed though.

Otherwise, their customer service were quick to respond and were helpful. So far, I like their products but it's too soon to comment on their longevity.

I've trusted this company's products for years and they've never disappointed me with their quality, innovation, and uncomplicated balance of features. It's pure functionality and aesthetics.

Great product

I purchased three Native Union items in total: they all have excellent quality, a very refined and attractive design, and great ease of use.
Thank you.

Great communication throughout the order process and the sleeve/case we bought for 11inch iPad is perfect.

The packages are beautiful and the design and quality are good. Nice purchasing experience

Native Union quality products as always. Delivery was quite fast, too

Kindness
Choice of products
Quality
After sales relationships

UPDATE: After many go-arounds with Native Union Customer Service, the company has agreed to replace the cable:

Hi Ruth,

Thank you for providing the video for our reference and we saw that the cable is indeed faulty.
To proceed with the replacement please kindly if this is the correct and updated shipping address so we can proceed.

[Address redacted]

Warm Regards,
xxxx
Customer Support Team
Native Union
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If I converted my time into dollars, the cable ended up costing me hundreds of dollars. But it is important to hold companies accountable and put their feet to the fire. Perhaps this will make their policies and they way that they handle customers worse, not better, since they have another roadmap about how their warranty policy needs to be updated to avoid handling claims that serve the interest of their customers, or hopefully, the way that they handle their claims and customer complaints will revert to how my claim on my other cable was handled two years ago–with professionalism and courtesy.

The important thing is to research thoroughly, in real time, a company and their products to get the best products and services available.
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EBAY now offers a two year warranty that you would need to purchase in addition to the product. Unfortunately, two years would not have been enough time to cover a warranty for Native Union's inferior products.
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ORIGINAL COMPLAINT: Bought two cables: Native Union Belt Cable Universal - 6.5ft Ultra-Strong Reinforced [MFi Certified] Durable Charging Cable with 3-in-1 Adaptor for Lightning, USB-C and Micro USB. Connectors keep coming loose.

Native Union only had to replace one of two DEFECTIVE cables. The USB-C connector stopped working and I filed a claim. Native Union says that they do not cover their cables bought from EBAY. Native Union replaced one of two cables (see below), and we wired the connectors together on the cable that was not replaced so that we would only use the USB-C connector.

Strange, since they replaced one of the cables bought from EBAY back in 2024. (see below).
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Warranty Claim
Native Union Customer Support
Tue, Dec 31, 2024 at 11:40 AM
Reply-To: Native Union Customer Support
To: Ruth

Thank you for providing the needed information.

We have successfully processed a Belt Cable Universal as a replacement. The estimated delivery date is within 6-13 business days. The order ID is xxxx and it will be delivered to the address below.

(Address Redacted)
Silver Spring MD 20901
United States

As for the tracking details, it will be emailed to you separately once it is made available.

Should you have other concerns, feel free to get back to us.

Thank you for your patience and cooperation.
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Native Union cables are covered by a LIMITED LIFETIME WARRANTY which, now, they refuse to honor!

Their products are pure CRAP!

We will never purchase anything from this company again. As they are unable to manufacture a quality product that does not fall apart; they change their policies to avoid their responsibilities to the consumer.

AVOID THEM LIKE THE PLAGUE!
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Native Union is flooding me with emails asking me about my experience with them. I have sent 3 emails with documentation, including the receipt, a video, an image and updated information. Now they are asking for the original listing. This is the new "wrinkle." Native Union is trying to exhaust me by flooding me with daily email requests while asking for a rating in separate emails about my experience.

In trying to avoid fulfilling their claims, Native Union is stating that if the product is not listed as "new", the claim is invalid and will not be covered by their Limited Lifetime Warranty--no matter that the cables were in NEW condition and were packaged in SEALED, UNDAMAGED boxes.

Now they are saying that the cables were on sale and are not eligible for a warranty, even though prior claim offered to replace both cables which were defective.

I will continue to follow-up on their ridiculous requests and will update this review as needed.

I bought so many of their charging cables — the 240W 3-meter ones (the black and white long cables) and the green Lightning-to-Type-C cable (I forgot the exact name). I even bought two of their black 140W charging bricks.

They all broke very quickly, within 1 to 1.5 years. One of the 140W chargers’ cables shorted for no apparent reason.

This charger has a serious design flaw: its dynamic charging and current-distribution system gets messed up when you connect multiple cables at the same time, resulting in severely disproportionate charging power. I’m talking about cases where an unused cable tricks the brick into thinking it needs power, which then prevents it from supplying enough power to the devices that are actually in use.

On top of that, their charging cables are clumsy and poorly built — they break far too easily.

Don’t buy from them.

Again ordered a package of charging belt cables usb-a to lightening and native Union shipped incorrectly, as well native Union charging premium prices offering lifetime warranties with the belt charge cords then after the fact changing the warranties to limited time and not honoring the warranty sold with the product nor offering a full refund in lieu internal changes, absolutely an unacceptable business practice from a terrible company!!