National General Insurance Arvostelua 133

Wow. Couldn't believe all the bad reviews on Trust Pilot...wish my husband had read them before insuring with them. Had a brand new $130,000.00 Airstream insured with them. A hit and run happened in August...now they will not pay up saying all that damage could not have happened after just being struck by another car. We were going 55 m.p.h on a 4 lane Interstate when "BAAAM!". We thought it was a blow-out...the sound was so loud. But this was on a brand new (well, 6 month old) Airstream, so that was really unlikely. Of course the non-English speaking family (a man, about 5'6' maybe 150 lbs. in a while shirt and dark pants, a woman in a headdress--it was really quite pretty, maybe from Nigeria, a little boy and a girl), they sure understood "POLICE" when I said I needed to call them. We were so distraught after almost flipping and being killed, that I didn't even have my phone on me--and they just took off while my husband was assessing damage on the Airstream. Now National General won't pay...I just cannot believe this nightmare. We will get a lawyer. I'm sick of big companies taking advantage of little people.

my bill pay was one day late paying, or national general waited to deposit, which ever cost me over $100. one day. be aware, these people will cheat you

Put my SUV into a road sign and pole to avoid damage and harm to others when I had a medical emergency. I was told they won't pay the tow yard and repairs. I have this accident as my only since 1975. I didn't want to damage or harm anyone and save money. I am now going to loose $3000 value of SUV. Have to sign it over to tow yard. Sucks Donkey dick!

I had no encounters with this insurance the entire year I got it after my prior insurance company did an insane rate increase. When my renewal came up this year they raised my homeowners and auto combined rate $1800! I have been in once accident in my life, and I was not at fault and my insurance was reimbursed by the other individual. I have a 800 credit score and a perfect driving record. Insurance companies in general are screwing over Americans while raking in record profits.

AVOID THIS COMPANY!! ALL THE NEGATIVE COMMENTS ABOUT THIS COMPANY ARE 100% TRUE! THE ADJUSTER WILL IGNORE YOUR CALLS FOR AS LONG AS THEY CAN UNTIL YOU GIVE UP SO THEY WONT COVER ANY COSTS. ITS VERY FRUSTRATING!!! ITS ALWAYS THE ANSWERING MACHINE THAT ANSWERS CALLS EVEN THE SUPERVISOR OF THE ADJUSTER SEEMS TO NOT BE AROUND ALL DAY AND ONLY HIS ANSWERING MACHINE WILL ANSWER. THE ADJUSTER IS VERY RUDE AND WILL JUST HANG UP WHEN SHE WANTS. THEY DONT INITIATE EFFORT TO RESOLVE THE CLAIM. IT WILL ALWAYS BE US,THE CLIENTS, WHO WILL MAKE AN EFFORT TO CALL THEM SO THERE WILL BE SOME MOVEMENT TO YOUR CLAIM!!!

We are in an accident on April the 2nd 2024 and it's been a nightmare ever since everybody shot that we went to didn't want to work with this company so they sent us to this chop shop that has chopped our vehicle up and it looks like s*** we've been there five times to get it resolved they mess up the rental car was never there to pick us up twice and the workmanship on the vehicle is very disappointing and I can't get anywhere with the agent that is handling this case it feels like they don't give a rat's ass about you and they're going to pay you what they want to pay and right now my turn signal on the back side of my vehicle does not work it rattles the bed is bent and now they're wanting to go back to the shop again to get the same work done again they won't change the outcome there's so much to say I give up

This company is scamming. I got hit and run by white truck . National General Company denied for fix my car. I paid full coverage. Big mistake to have this company

UPDATE: Because National General never helped this man with the claim, he lawyered up and now instead of looking at maybe paying out 2k for a plastic bumper, they're looking at potentially paying the maximum 10K + in addition to myself possibly being sued because the lawyer, months later, is now pushing an injury claim, as ambulance chasing lawyers typically do!!! These people suck to a dangerous level. Avoid, avoid, avoid.

I'm a National General Insurance customer. I read a review on here regarding an individual who was rear ended by someone with NG insurance and being unable to have the claim settled due to total negligence of the claims adjuster/department. Reading this person's review, I almost thought it was an individual that I rear ended in May due to the uncanny similarities. However, when I realized that this was another individual going through roughly the same experience I felt compelled to post this. I myself rear ended a gentleman at a light in May. Since I was at fault, I went ahead and made the claim. Getting ahold of the claims adjuster, Ivani "Ivy", that was assigned to me was harder than sighting a flying unicorn farting rainbows. She's a virtually non-existent person. On the one occasion I finally did get ahold of her, I gave my statement, I was at fault and that was that. The gentleman who was hit, was NEVER able to get ahold of her. He finally received a letter dated several days before he received it, that if he didn't reply to the letter by the day BEFORE he received it his case would be closed! Of course, I'm getting the "blow-by-blow" from him via text messages on a regular basis, trying to work with him to get this resolved. So, as a customer of NG, I can only imagine the hell I would have to go through to settle a claim if something happened to MY car. In short, NG is good for one thing and one thing only, satisfying the legal requirement to have your car insured--that's it. Nothing else. If you have a junker car that you don't care about, NG is a good option. If you have a car you value--look elsewhere. And God help the people who get hit by a driver with NG insurance--I say that as an NG customer!

Raquel Martinez
She was the best agent she helped me through all my issues and solved all the problems I had. She is very knowledgeable and I highly recommend her for any customer service needs.

I was rear-ended by someone insured with National General and per the police report their insured is at fault. The accident occurred on 6/14 and I have been trying to get in touch with the claims adjuster since 6/25 and have been completely ignored. On 6/25 I was forwarded to claims adjuster's office from the main claims line listed on NG's website. A receptionist answered and stated that the insured had already started a claim and that NG did not have any information for me, they did not ask for my statement or any additional info. I asked to speak with claims adjuster directly, was told by the receptionist that she was available and was transferred to her direct line. The line rang 3 times and then sent me to voice mail. I left a message with the claim number, my name and contact info and requested the claims adjuster contact me as soon as possible so I can have my car repaired. An hour passed and I had not heard back so I called back, again no one answered, and I was sent to voicemail. Instead of leaving a second voice mail, I got the claims adjuster 's email address that was listed in her voice mail and sent her a detailed email regarding the claim. As of 7/1, I have not heard back. I attempted to call again, and no one answered so I left another VM and followed it up with another email. I called the main claims line to speak with a rep regarding the fact that no one will return my calls or emails and they took down my info and said they have requested someone reach out to me but told me they are unable to provide an ETA. I am entitled to file a claim for damage sustained to my vehicle during the accident caused by their insured directly through them, but I cannot do so if they are unwilling to return my calls or emails. I have already visited a repair shop and they have an estimate for the repairs.

I cancelled my insurance a month prior to it running out and they charged me a $25 fee for cancelling my insurance. This is crazy, should I have just let it lapse and left them to cancel which would look bad on me?? I've had great experience with Allstate so far but National General seems to be SCAM artists. So with this being said and you still get National General you get what you deserve in lessons learned. STAY AWAY FROM NATIONAL GENERAL INSURANCE.

Customer service is nonexistent. I emailed and called for over 3 weeks with no reply. When I authorized the work to be done they denied saying it had to be approved ahead of time. I have been a customer for 5 yrs with no-interaction until now. My recent experience with Progressive was so much better. I wish I would have read these reviews before doing business with them.

Unethical business practices bate and switch 120 quote 30 days later 245

The absolutely worst company I have ever dealt with in my entire 58 years on God's green earth. Worst customer service ever and claims people are absolute…well let’s say undereducated

Please Please don't buy their insurance. One of the worst company I had from last 10 years. Never had that kind of their experience. I bought their insurance but unfortunately Had to cancel it because I had no vehicle. On signing up they didn't show me any terms and conditions all they gave me a insurance card. Upon cancellation after 4 days they have deduct half of that amount that I paid for which make no sense.

This is by far the worst insurance company. They are scams, and will not pay claims, and then raise your insurance really high without prior notice and claim that they don’t know why it went up. My insurance through them started off as $118, but then I added 2 vehicles which brought it up to $436. Two months later I added a 4th vehicle in which my insurance dropped to $331 a month, and so I was paying $331 for a year, but then I got my bill last month and my monthly rate went from $331 to $697 and they couldn’t tell me why it went up, so I told them to cancel the policy if they think they will get almost $700 from me for just liability. Everyone please do not get insurance from this company.

Stay away. I cancelled my insurance 4 days before it was set to renew as I sold my camp trailer. Because I did the responsible thing and cancelled it instead of letting it lapse, they charged me a $20.00 fee to cancel. Customer service is terrible and not helpful at all. Shame on you for tacking on extra fees.

My car insurance was up for renewal in December. My husband passed away in late November. With everything happening, I simply renewed it because I had no time to shop around, even though it had gone up over a thousand dollars for no apparent reason. I found a better rate through GEICO for half the price. So, in January, I called to cancel it. They told me I had to call the agent. I called them and canceled without any problems. Three weeks later, I received a bill for $268.00. They are charging me a 10% cancellation fee. No one mentioned this to me when I canceled it. I called and told them about my husband's death and the situation I was in; they said it was too bad, and if I don't pay by March 22, they will send it to collections. That means one month of insurance will cost me over $500.00. I have never heard of such a thing. I have been with them for almost five years. I guess that's what I get for staying all these years with them. As they told me, if you would not have renewed with us, we would not have charged you this fee. Run away from this company. They have nothing but rude customer service reps and threaten you with creditors. My husband didn't have life insurance, so it has been difficult. I don't need this.

High premium and when you moved to other insurance you still owed them. Don't fall to this insurance if you can

Canceled my insurance policy with national general insurance policy on 1/17/24. Payment was due on 1/13/24 and they still put the full payment. And for 4 days of insurance this so call insurance company charges me $54.00 for 5 days of insurance.This so called insurance company still pulled money out of my account and they want refund me for 5 to 10 and that overdraft my account. Scam scammer and the agent I talked to was Laura Cox very rude unprofessional.