Nafees Bakers Ltd Arvostelua 

132
•
TrustScore 3.5/5 tähteä

3,6

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Very disappointed with the cake rusk biscuits. The quality has noticeably gone downhill and they are no longer like they used to be, yet the price has stayed exactly the same. Paying the same price fo... Näytä lisää

Saanut 5/5 tähteä

I am in awe of the wonderful service I received from Haseeb at Nafees in Derby. I urgently wanted methai sent to my mother in Derby to celebrate birth of her great grand daughter (my granddaughte... Näytä lisää

Saanut 4/5 tähteä

Nafees cheethamhill branch. Ordered a Birthday cake, waited till past 2pm no communication re the cake. Rang the shop , poor communication lack of english but eventually found my cake. The overall pro... Näytä lisää

Saanut 5/5 tähteä

I ordered a 9 inch plain fresh cream cake on late Wednesday night which I collected on the Friday. It was perfectly decorated as requested with a birthday message, it looked impressive and tasted ama... Näytä lisää

Yrityksen tiedot


Yhteystiedot

3,6

Keskitasoinen

TrustScore 3.5/5 tähteä

132 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

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3,6

Kaikki arvostelut

(132)

27 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Samosas full of air. Spicy stale jalebis

We got samosas and jalebi from this place. The samosas were full of air and a teaspoon of filling.
The jalebis were tasting of samosas and pakoras. Clearly fried in same oil. They went into the bin.
We emailed head office who never bothered replying.
We have never been to nor will go to nafees ever again.
The men that work there are so unprofessional and find everything funny and clearly from abroad. Pulling fast ones and charging extra unless you pick up on the fact they put extra money on your bill for their own sufaarish!!! What a joke!!!
The incidents occurred at the nelson lancashire branch. The staff looked as if they sere from abroad and had a careless attitude already. We were so angered clearly those who sold this rubbish knew they were selling rubbish. We binned it as the Asian usual response is a fob off. We will never go back and selling this stiff to people Nafees is happy duping us out of money and don't care if customers don't come back. The place looks like it's run by immigrants staff. Email was sent toba place in Bradford or that area stating it was head office online. Email was ignored

1. huhtikuuta 2025
Oma-aloitteinen arvostelu
Nafees Bakers Ltd-logo

Vastaus yritykseltä Nafees Bakers Ltd

Dear Customer,
Sorry to hear about the experience you had with our product.
Where did you email your this issue to please and which store was the purchase made?
Did you take the products back to the store for them to investigate?
Thanks

Saanut 1/5 tähteä

I order I drink online I when to pick…

I order I drink online I when to pick it up in store they said it wasn't there I am not very happy as a customer service they never refund my money back yet I am.waiting I never got the refund
Now the nafees bakery email told me to delete the review I still waiting for a refund when I said send me proof they never relpy on that I need proof if u send money to me

8. huhtikuuta 2025
Oma-aloitteinen arvostelu
Nafees Bakers Ltd-logo

Vastaus yritykseltä Nafees Bakers Ltd

Dear Mr Hussain,

We did offer to get the drink in for the following days, as discussed over the phone on Tuesday morning and apologised for the order not arriving on time. Also stated we will look into further and sort the price out. But you stated it’s fine for next day and was OK around the price. Then you requested a cancellation on the order and a refund was issued straightaway, which we supplied evidence on WhatsApp. The refund was processed from our side. In terms of processing time, as we cannot anticipate how long it will take the customers bank to return the funds to the customer's payment method.
Thanks
Nafees Online.

Saanut 1/5 tähteä

We ordered three sweet gift boxes…

We ordered three sweet gift boxes through UberEats, but unfortunately, nothing was delivered. No delivery code was given, and the order was strangely marked as delivered when we had actually not received anything. There was also no way of contacting Uber to sort this out. Something about all of this seemed suspicious — just a warning to others to be cautious ordering online, This unfortunate incident happened with us in Glasgow on Eid Day, very sad as it wasted couples of to to try to resolve but there was no support available. Uber Eats has no human to pick up call, it is just an AI phone record machine as we tried several times for couple of hours at least to speak to driver to find our where is our order but absolutely no help was available. Driver first disabled the code generation so that no code is required to mark the order as delivered and it seems driver was involved in this scam of taking order at home or giving to some own people.

31. maaliskuuta 2025
Oma-aloitteinen arvostelu
Nafees Bakers Ltd-logo

Vastaus yritykseltä Nafees Bakers Ltd

The review that order was marked as delivered clearly we sent out the order it’s the driver who did not deliver or delivered at wrong address. We do not have our driver we use Uber and just eat drivers. Also there was some issue with Uber app as we remember, sent one order out the driver took the order and verified in store, After 10-15 mins another driver came to pick up the same order I told him it’s gone. Then another 10-15 mins another driver came to pick up same order. Told him it’s been sent out. Then 3 rd driver came to pick up same order at that point I thought what’s if the first guy did not deliver let’s give another methai box and this time I made sure he verified the order infront of me. 20 mins later another driver came to pick up same order. Then I thought it’s some thing wrong with the app so I rung uber told them the whole scenario and they cancelled the order. 

Saanut 1/5 tähteä

Order never delivered

Order never delivered. No delivery code was sent or requested, which raises serious concerns about a potential scam. The order was marked as delivered, but nothing ever arrived. No help or support was available through the app or UberEats – it was impossible to reach anyone. Something is seriously wrong here. Please be careful when ordering from this place. The place of this scam was Glasgow, very sad by this incident as it ruined our Eid Day.

31. maaliskuuta 2025
Oma-aloitteinen arvostelu
Nafees Bakers Ltd-logo

Vastaus yritykseltä Nafees Bakers Ltd

Again says order marked as delivered so clearly we sent out the order. It was driver who either did not deliver or delivered at wrong address.
We use uber and just eat drivers. Customer need to contact uber eat.

Saanut 1/5 tähteä

Beware!!! of scam from this place

Beware!!!! Please do not place any order online, there is scam going on for online orders from this store. My order never arrived today on Eid day, I was told, driver is our, I put right address. it was Eid Gift for £32.59. Driver never came near my building, just kept riding somewhere in next street deliberately with an intention for not to deliver my gift of
2kg Special Assorted Mix Methai Gift Box 2kg . It made me stressed and sad by stealing my order, no help available, it was daytime burglary. It must not happen. please beware from this scam so do not buy online it wasted my couple of hours and there is no support available. It was Glasgow branch, no code was generated which is very important to stop any driver from taking any expensive order with them or delivering to place of their choice, there is order number in your system if you will check it.

31. maaliskuuta 2025
Oma-aloitteinen arvostelu
Nafees Bakers Ltd-logo

Vastaus yritykseltä Nafees Bakers Ltd

Hi Love B,
Can you please provide your online order number, products ordered, store details. As we Nafees Bakers Ltd only offers local delivery service within Bradford, otherwise from other stores collection only. Plus, during Eid we din;t have any online delivery enabled.
Look forward to your reply to help investigate further.
Thanks
Nafees Bakers Ltd.

Saanut 1/5 tähteä

Bad experience

I visited this outlet on 23rd of feb in sparkhill.I submitted the order of 2 potions of breakfast.....they took more than 30 minutes for order to delivered...also food was couple of days old....very unprofessional attitude and poor standard of food convince us have our say.

23. helmikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great service

Great service
They are ready to help and make it how ever you like it.

Quick service and sweet staff. Really happy with service.

3. helmikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Nafees Everytime

I love Nafees So Much Its My Go To Bakers For Every Bday Or Any Other Celebration I Was Very Young Wen I First Had A Nafees Cake And Since I Dont Trust Anyone Else The Taste Is Perfect Its Never Too Sweet Or Less Sweet Its Just On Point Everytime And I Will Highly Recommend Nafees Again N Again Masha Allah May Allah Put More Barkat In There Business Ameen

31. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

High quality bakery

The somosa chaat from Nafees is amazing. Range and quality of metai is very good. Pateesa was great & is very difficult to locate in UK. Somosas are delicious, huge in size and filled to the brim with chicken. Staff are welcoming. The cakes are great value for money & is the go to spot for any celebration.

15. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Mouth watering

I ordered the milk cake from the bakery that my friend got for me. To be frank wasn’t expecting much but genuinely when i ate it oh my god. It was so smooth and mouth melting. I couldn’t resist but eat the half box in one go. Beautiful and exceptionally good.

12. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent service from start to finish…

Excellent service from start to finish and a really delicious cake.
The whole process was very clear and easy. Each person I dealt with was courteous and helpful. I would certainly recommend Nafees Bakery.

13. joulukuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Highly recommend!

We recently ordered three cakes from Nafees Cakes through their online store, and overall, we were very impressed. The cakes were absolutely delicious and beautifully presented, exactly what we were hoping for. Everyone from young to old commented on how tasty they were!

There was a small issue with one of the first cakes we ordered, which seemed to be related to the branch we ordered from, and not the online store. However, Basit and the online store staff were very apologetic and quick to address the situation. Special thanks to Basit for his excellent customer service. For every order made, he has kept in regular contact, followed up on the order, and even called afterward to ensure we were happy with everything. His dedication made the experience much smoother and more enjoyable.

Thank you, Basit, and Nafees Cakes! We’ll definitely order from you again.

6. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 2/5 tähteä

Disappointing Experience


I recently had a very bad experience at Nafees Bakery, which was completely unexpected given my previous positive visits. I purchased a chocolate cake and requested the salesman to add a Thanksgiving note on it. Unfortunately, he couldn’t do it properly and said he would provide a new one. However, he called the supervisor, and things went downhill from there.

The supervisor was extremely rude and insisted I take the same cake instead of providing a replacement. To make matters worse, he began shouting at me in front of other customers, creating a humiliating scene. Eventually, all the staff joined in, raising their voices at me in a completely unprofessional and unacceptable manner.

This level of poor customer service and unprofessional behavior is shocking. I’ve purchased cakes from Nafees before and never faced anything like this. I hope management addresses these issues seriously to prevent such experiences for other customers in the future.

2. tammikuuta 2025
Oma-aloitteinen arvostelu
Nafees Bakers Ltd-logo

Vastaus yritykseltä Nafees Bakers Ltd

Hi,
Sorry to hear about the experience on your recent visit. Can you please email info@nafees-bakers.com with details of store name, date/time and staff name who served you. This will be investigated further.
Thanks.

Saanut 1/5 tähteä

Bd3 Carrington street naffees are over…

Bd3 Carrington street naffees are over charging customers BEFORE BUYING ASK FOR EVERY INDIVIDUAL ITEM PRICE, I CAUGHT ONE OF EM OVER CHARGING AND HE ENDED UP PUTTING HIS FACE UP HIS ARSE, IMAGINE HOW MANY FOLK THEIR DOING THIS 2, HUNDREDS OF POOR FOLK GO SHOPPING THEIR,ABSOLUTELY SHAMLESS EVIL PEOPLE, NEXT TIME AM GONA GO THERE WID A BODYCAM AND SHOP EM 2 trading standards/umbudsman

26. joulukuuta 2024
Oma-aloitteinen arvostelu
Nafees Bakers Ltd-logo

Vastaus yritykseltä Nafees Bakers Ltd

Hi, Sorry to hear about your recent visit. Can you please email info@nafees-bakers.com with date of visit, time, staff name who served you and products purchased, in order for the management team to investigate this further.
Thanks

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