MyPersonalisedCase Arvostelua 

Like a lot of other people I believe I've been scammed by this company. I paid for express delivery since it was a christmas present, it was meant to arrive by the 19th at the latest which was fine. The 19th came and went, I emailed the company and they offered to send a replacement which I appreciate but invalidates it being a christmas present. Today the case turned up and it's just a plain phone case. Not personalised, nothing. Just a clear case. If I'd wanted that, I'd have spent a lot less and had it weeks ago. I'm really disappointed because we were only doing small gifts so this is the only gift I brought and now we're on the 23rd December and it's ruined.

Edit: Company responded on the 26th December after my review, the day AFTER christmas telling me they'd refund me the case and give me free shipping on a replacement. It was a present FOR christmas, not for AFTER. I've raised a payment dispute and will be taking it further because that's ridiculous customer treatment when you've not only paid for faster shipping that didn't happen and then been sent a product you didn't order after waiting a month for it to arrive. Why would I ever want to order from them again or replace it with something that'd arrive in another months time and most likely be wrong yet again???

I ordered a personalised phone case for my Samsung A71 5G in the UK. When it arrived, it was clearly for a different model as none of the buttons aligned properly.
To report the issue, I was forced to create an account and submit an online form. When they eventually replied (due to the time difference), I had to repeat all the information I’d already provided and was asked to prove the make and model of my phone.
I requested to return the item for a refund, but this was ignored. Instead, they sent a replacement, stating it would not be tracked. When it arrived, it was exactly the same incorrect case as before.
In the end, I had to raise a dispute with my bank to obtain a refund. Even after emailing to confirm the refund, they oddly asked if I’d like to design a different case. Overall, the process was frustrating, time-consuming (5 weeks), and poorly handled.

Why
So long As You Can Get It Done via the App Store via

Easy to create, very good quality, prompt arrival.

love the case but it not the right size round my cameras

Quality of the product is excellent at a competitive price.

Case not that great, not very thick or strong. Sides not covered. No inner rubber liner like many. Personlised image not very clear. Did not give choices like matt or gloss.

I have ordered another case from another company.

Sorry. I would not have given poor review, but they asked for a review.

I had high hopes for this, judging from past experience with other companies. Alas the personalised case I received was a poorly fitting case with sides that were loose and an image not on the case but on a paper sticker stuck on the case. And it wasn't even glossy.
If I could give this zero points I would.
A BIG waste of money.

Absolutely awesome job with my personalised phone case ,highly recommended and good competitive prices

amazing as always - been ordering since 2022 ✨

I know buying from this company I’m going to get a quality product value for money with a quick delivery

I was very excited to order a personalised phone case for my new iPhone with my company logo - I chose one of their set templates which from the black and white image showed a round logo dead centre of the case - I uploaded my logo and couldn't wait to receive it but when it arrived I was really disappointed as the logo is not centred horizontally or vertically - it looks terrible and I can't use it as instead of looking professional it looks the opposite - very poor - I double checked on the site the the circle in the template cannot be moved so it's been designed badly. I sent feedback to the company to say all of this and have heard nothing back - I will not be using them again.

Good case, Like the custom print and was delivered quick but the cut out for camera doesn’t quite fit exactly, misses by 1mm, still using it, just not perfect

Love that I can design my own case, I've put my business card on mine and it's attracted a lot of attention. Super quality and fast delivery. Couldn't ask for more 😁

Brilliant case 👏 photos on it too are excellent. Thank you 😊

I ordered a personalised phone case from MyPersonalisedCase on 7 August 2025 and paid extra for express delivery. According to their information, the package was supposed to be delivered by 9 August, but I didn’t receive it until 20 August – 11 days late.

Because of the delay, I can no longer use the product for its intended purpose.

It is also practically impossible to contact the company. You need to log in to reach customer service, but I cannot log in – and they are unable to send me a new password. This leaves me with no way to get assistance.

A very disappointing experience, and I cannot recommend purchasing from them.

This is the 3rd case I have got due to upgrading phones and the quality of the case is amazing I wouldn't order a personalised case anywhere else x

The phone case for my phone was too big and there were scratches all over the pictures

Not to bad, pictures come a little blurry. Need to look close at the pictures