Waited 3 weeks and order never arrived and was unable to track. Automated help chat telling me to wait an extra 2 days and still nothing. Now waiting for a response from the claims team which is too l... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I have bought three cases from this company in the past and been very satisfied with the product. However they recently wasted several hours of my time disputing what seemed a fraudulent charge... Näytä lisää
I am very pleased with my phone case. It arrived in a reasonable time the printing and finish are lovely good quality would highly recommend.
Yritys on vastannut
I hate complaining these days because you have to navigate through their AI services, whatever happened to giving out email addresses for complaints. Anyhow, to say I ordered 2 weeks ago and the produ... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
✓ Fast Delivery ✓ Large case selection ✓ Many brands ✓ Quick and easy.
Yhteystiedot
Gonnetstraat 26, 2011KA, Haarlem, Hollanti
- reviews@mypersonalisedcase.co.uk
- www.mypersonalisedcase.co.uk
3,0
Keskitasoinen
343 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 95 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Item not arrived, no communication!
Ordered a phone case last Christmas and was perfect! Delivered quickly, and came with a Christmas give box! Very happy with the product.
This year, it’s a different story. I ordered a phone case and haven’t had any emails from them, and been waiting for weeks for my delivery and still nothing! Not even a shipping number, this was a present and now I don’t have enough time to get another one ordered before Christmas! I’m not happy with the lack of communication!
20. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MyPersonalisedCase
Hello Deanna,
We're sorry to hear about your experience with us. It's weird you have not received any email as this goes automatically. One reason could be a typo in the email which will result in all emails being sent to a non-existing address. Our support team will be happy to check on this and update the email of your order if needed, please contact us using the contact form in our help center.
Thank you for your understanding!
MyPersonalisedCase Team
Never received my product
Never received my product yet you are asking me to review it.
19. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MyPersonalisedCase
Hello,
We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center.
Thank you!
MyPersonalisedCase Team
Vastaus yritykseltä MyPersonalisedCase
Hello,
We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center.
Thank you!
MyPersonalisedCase Team
This company do not deliver they take…
This company do not deliver they take your money and thats as far as it gets I have been waiting since 23rd November and I| keep getting the same message from there support team its on its way I will be aksing for a refund. Be careful when ordeing off this company
19. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MyPersonalisedCase
Hello,
We're sorry to hear your order is delayed, for the standard shipping methods we need to allow some delay but rest assured if your order doesn't show up in the end we'll send a new one.
Thank you for your understanding.
MyPersonalisedCase Team
Still have not received my item
3. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MyPersonalisedCase
Hello,
We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center so our support team can help you further.
Thank you!
MyPersonalisedCase Team
Never arrived
My case didn't arrive and didn't arrive so I said to cancel and refund as I would order from somewhere else instead of which they would send ANOTHER one - but I dont WANT another non arrival I want a case from a company I can depend to actually send it. I asked them to cancel... who knows
16. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MyPersonalisedCase
Hello Geva,
We're sorry to hear your order is delayed, if you are not happy with the solution offered, please reply to the email so our support team can help you further.
Thank you!
MyPersonalisedCase Team
OMG - AVOID SCAM
OMG - Wish i had read the reviews before placing an order, still waiting guessing its never coming, however took my money quick enough....total scam, will take this to the national radio station to warn others.
AVOID.
16. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MyPersonalisedCase
Hello,
We're sorry to hear your order is delayed, please rest assured we will always provide you with your order or a refund if it gets lost.
Thank you for your understanding!
Thank you!
MyPersonalisedCase Team
Do not trust this company - delivery flaky
Do not trust this company. My order hasn't been delivered, have asked them to esculate the order be assist, but they refuse... So I am left waiting for a delivery that's clearly lost in France that I can't esculate or do anything about. Have lost £56 so far & nothing from them in support
15. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MyPersonalisedCase
Hello Phil,
We're sorry to hear your order is delayed. Please rest assured if your order is for a week without any update we'll proceed with a refund or send a new order with a premium shipment.
Thank you for your understanding.
MyPersonalisedCase Team
Terrible simple
15. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MyPersonalisedCase
Hello Mason,
We're very sorry to hear about your experience with us, we'd love to help you out! Please contact us by using the contact form in our help center.
Thank you for your understanding!
MyPersonalisedCase Team
They are not a scam
Not a scam - just a bit slow so it felt they were a scam - I contacted them via their Instagram account and then they sorted out my problem really quickly.
I’d advise to do the same as they were great to deal with once I made contact with them.
15. joulukuuta 2022
Oma-aloitteinen arvostelu
SCAM AVOID
This must be a scam. Exactly the same problems as everyone else. wish I'd never found this website. feeling like a fool ordering from them
15. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MyPersonalisedCase
Hello Suzanne,
We're sorry you have experienced problems with your order. We'd love to help you out, please contact us using the contact form in the help center.
Thank you for your understanding!
MyPersonalisedCase Team
5 stars after major problem. Respect for resolving so fast
I have to be honest with you all, first parcel lost in transit ( royal mail ...strikes are not helping anyone) it took few days to get response from this seller but to fix this situation,they shipped new order by FedEx express! That most likely costed more than my actual order. Received this morning and I like to say thank you for resolving the problem before Christmas! I understand they are not based in United Kingdom, however they need to make the buyer aware of delays and that this is international company based on netherlands.so yes this is legit company
29. marraskuuta 2022
Oma-aloitteinen arvostelu
Must be a scam
Must be a scam, do not order! Not only will nothing arrive but to contact you have to set up and account which also doesn't work, and you can't reply to any emails. Absolutely do not order or bother trying to contact them
2. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MyPersonalisedCase
Hello Peter,
We're sorry to hear about your experience. An account is created automatically when you place an order, if you are unable to access it please try resetting your password. If you need assistance, please reply to any of the emails you have received from us so we can help you further.
Thank you for your understanding.
MyPersonalisedCase Team
Not recieved case should have read…
Not recieved case should have read reviews not happy
13. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MyPersonalisedCase
Hello,
We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center so our support team can help you further.
Thank you!
MyPersonalisedCase Team
Was shipped 25th Nov and still waiting…
Was shipped 25th Nov and still waiting for the case to be delivered. Was told it would be delivered by 6th Dec and it’s now the 12th.
12. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MyPersonalisedCase
Hello Roy,
We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center so our support team can help you further.
Thank you!
MyPersonalisedCase Team
Been waiting 3 weeks and not received…
Been waiting 3 weeks and not received my order yet
12. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MyPersonalisedCase
Hello Ronald,
We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center so our support team can help you further.
Thank you!
MyPersonalisedCase Team
Please avoid
Item never arrived and emails aren't being answered. Currently in dispute through PayPal.
24. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MyPersonalisedCase
Hello,
We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center so our support team can help you further.
Thank you!
MyPersonalisedCase Team
I still haven’t received my daughters…
I still haven’t received my daughters phone case that I ordered on the 22/11/2022
10. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MyPersonalisedCase
Hello Hayley,
We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center so our support team can help you further.
Thank you!
MyPersonalisedCase Team
Terrible service
Ordered a case 3 weeks ago. The confirmation email said it would be shipped the following day and delivered within a week of ordering, yet I’m still waiting for a shipping confirmation email.
Contacting the company is near impossible but once I found a way of emailing them, they’ve been terrible in getting back to me.
Avoid at all costs.
8. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MyPersonalisedCase
Hi Sarah,
I'm really sorry your order has not arrived yet, please contact us so we can send a new order if your original one has been lost.
Thank you for your understanding,
MyPersonalisedCase Team
Don’t use this company!!!
Don’t use this company!!!
The only thing they were efficient with was taking my money!!
Ordered a phone case on 22/11
Still not received! Not even a dispatch email!
Have sent many emails to chase up my order only to be responded by a general/robot response!
8. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MyPersonalisedCase
Hi Laura,
I'm sorry you have not received your order yet, you should have received an email confirmation. If this is not the case please reach out to us so we can find your order using other details as most likely there's a typo in the email and therefore you don't receive anything from us. Our support team is ready to help you!
Thank you for your understanding.
MyPersonalisedCase Team
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