If I could give you-1 star I would. I tried to request a settlement figure and it’s taking 5 days to receive this. When I finally got this it was two different amounts if I was to pay 1 year earlier i... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
The loan came at exactly the right time when I needed it most. The process was quick, with no time wasted everything was handled efficiently and smoothly. I’m really impressed with the service and wou... Näytä lisää
I’ve been so impressed with My Community Bank from start to finish. The application process was clear, straightforward, and far less stressful than with many other lenders I’ve dealt with in the p... Näytä lisää
Yritys on vastannut
I recently took out a personal loan from Community Bank, and I’m pleased with the overall experience. The application was simple and efficient. I applied online and received a quick response. The... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
My Community Bank is an online Credit Union serving communities across the UK.
Yhteystiedot
30 Churchill Place, E14 5RE, London, Yhdistynyt kuningaskunta
- 02033750221
- friends@mycommunitybank.co.uk
- www.mycommunitybank.co.uk
4,3
Erinomainen
2 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 62 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
If I could give you. -1 star I would
If I could give you-1 star I would. I tried to request a settlement figure and it’s taking 5 days to receive this. When I finally got this it was two different amounts if I was to pay 1 year earlier it would only save me £290 only when charging % per year has cost me £800. I will 100% not be recommending you in the future to anyone
7. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä My Community Bank
Thank you for sharing your feedback. We’re sorry to hear about your experience and would welcome the opportunity to look into your concerns.
Please email complaints@mycommunitybank.com with a brief outline of the issue and mention your Trustpilot review. We can then discuss the details with you in further depth.
I took a loan with this company
I took a loan with this company. I paid the loan back and they’re still taking money from my account.
1. syyskuuta 2026
Oma-aloitteinen arvostelu
I can't speak to a Manager because…
I can't speak to a Manager because they're unavailable. I can't speak to the Complaints Team because they're all unavailable. The useless sack of excrement on the phone said that all he could do was prioritse me and have a call back done in the morning.
THIS COMPANY HAS HARRASSED ME FOR MONEY. DO NOT APPROACH, THEY ARE A DISGUSTING "ORGANISATION".
25. elokuuta 2026
Oma-aloitteinen arvostelu
No support
Easy to apply and get a loan with this company and they offer great intrest rates this is about all the good things.. I had some issues when I would not able to make a payment and I try to ask for a little delay on my payments and they refused to help customer service guy was almost fall asleep as we speak on the phone and he was not helpful at all just told me I have no choice I have to make a payment or they default my account and send it to collection no waiting time no support and almost hang the phone upp on me.. they told me I never reached out when I have proof of it I was and I try many times they just ignored me.
Avoid this company at all cost! they will not support you if you have any issue.
15. kesäkuuta 2026
Oma-aloitteinen arvostelu
Took out a loan in May 2025
Took out a loan in May 2025. Everything seemed fine at first but it gets to April 2026, firstly the customer portal stopped working, and I make an additional payment on my loan on the same day my normal direct debit was taken, which i have done every month without issue (as per my contract, which states additional payments must be made on the same day as the direct debit so it comes off the principle rather than going towards the next month's payment) and low and behold its not been applied correctly and has cancelled Mays direct debit. I phoned on 20th April and was asked to send proof that I made the payment the same day, which I did. Was told a response would take 2 days. Im still waiting.
I phoned on the 27th April and was told this would amended. It wasnt.
I phone again today and am told I haven't made additional payments and that was my normal direct debit. It wasnt.
No one here seems to have a clue what theyre doing. Will be reporting to the ombudsman and am closing the loan immediately as I do not trust this company any more.
5. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä My Community Bank
Hi Lynsey,
We're very sorry to hear about the issues you've experienced. We're investigating your concerns as a priority and will be in touch.
Kind regards,
My Community Bank
Avoid this company
Avoid this company. They do NOT report legally correct or accurate information to credit reference agencies.
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä My Community Bank
Dear Coin,
Thank you for your review. Please contact us at complaints@mycommunitybank.co.uk so that we can look into this further.
Kind regards,
My Community Bank
Avoid...they might be broke
My bond matured 5 days ago and despite chasing it every day they are still holding my funds and they won't talk to me...only to say they'll look at my complaint within 14 days. I can only assume they don't have the funds to pay me back. It's not even a 6 figure sum. I would not be giving them any money.
16. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä My Community Bank
Dear Jonathan,
Thank you for your review. We're sorry to hear you haven't received your funds yet. To help us look into this, please could you email us at complaints@mycommunitybank.co.uk.
Kind regards,
My Community Bank
Truly awful customer service.
Truly awful customer service.
My account should be in credit but conveniently they ‘can’t find’ the direct debit payment after noticing it would ring the account into credit.
2 weeks have now passed with nothing being done, because they have misallocated funds and don’t want to put my account in credit.
When I spoke to them a week ago the excuse was the direct debit hadn’t cleared yet, now apparently it’s gone missing! No you misallocated payments and your system had no where to put it and you don’t want the account going into credit so you have to refund me, gross service, everyone experiencing stuff like this go to the ombudsman and eventually this scummy behaviour will cost them more and more money
15. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä My Community Bank
Hi Paddy,
Thank you for your review. We're sorry to hear about the difficulties you've faced regarding your Direct Debit. We’d appreciate the opportunity to talk this through with you. Please could you contact us on complaints@mycommunitybank.co.uk.
Kind regards,
My Community Bank
Transactions are managed with ease.
Transactions are managed with ease.
30. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä My Community Bank
Hi Dylan,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
Vastaus yritykseltä My Community Bank
Hi Jayne,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
No Nonsense
Everything thing was done professionally and within the promised time. Lovely Jobly
9. heinäkuuta 2025
Vastaus yritykseltä My Community Bank
Hi Mhepo,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
Vastaus yritykseltä My Community Bank
Hi Marius,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
Vastaus yritykseltä My Community Bank
Hi Martina,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
Always quick & efficient with reply
25. kesäkuuta 2025
Vastaus yritykseltä My Community Bank
Hi Linda
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
Vastaus yritykseltä My Community Bank
Hi there,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
Vastaus yritykseltä My Community Bank
Hi Sudeshna,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
Vastaus yritykseltä My Community Bank
Hi Paula
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
Always quick and helpful
13. kesäkuuta 2025
Vastaus yritykseltä My Community Bank
Hi Lisa
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
Very easy process and quick decision
Very easy process and quick decision. Easy online service and great communication. Highly recommend as this had helped with my financial needs
11. kesäkuuta 2025
Vastaus yritykseltä My Community Bank
Hi Richard
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
Straightforward application process
17. kesäkuuta 2025
Vastaus yritykseltä My Community Bank
Hi Chrissy
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
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