I was able to call in and speak with humans. Then I gave my itinerary knowing their recommendations would meet my standards and they worked within my budget. All very important and time consuming ite... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I had an absolutely outstanding experience with Mr & Mrs Smith Hotels, thanks to Sarah Robinson, Support Specialist. Her service was truly 5-star, she went above and beyond at every step. Her support... Näytä lisää
Nicholas was super friendly, kind and knowledgeable. Made the booking process seamless all round. Def recommend using these guys.
Amazing stay at Boho hotel. What an absolute gem! We loved it . Nothing was too much trouble , service eas excellent. Special mention for Igor looking after the bar who was outstanding and very attent... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä Mr & Mrs Smith
Yrityksen kirjoittama
If you’re reading this, it’s probably because you’re a hotel lover. Or hotel curious at least. But before we get to the objects of our affection, allow us to introduce ourselves…
Mr & Mrs Smith (a nod to the classic check-in nom de plume for illicit stays of old) began life in 2003 with two adventurous hotel lovers (our real-life Mr and Mrs: James and Tamara Lohan) and has evolved into a global travel club with more than a million like-minded members.
Our carefully curated (and responsibly sourced) collection now includes hotels in the sky (if you’ve never woken up in a treehouse, we can change that), hotels in caves, hotels above water, hotels underwater (well, partially), hotels a million miles away, hotels on your doorstep…
It’s no accident that the collection is so special. Entry is by invitation only and every hotel is visited by our team and anonymously reviewed by a diverse bunch of trusted tastemakers.
Hotel club for travel lovers
Yrityksen kirjoittama

- Helping you find and book the world’s best boutique and luxury hotels
- We are always here for you to support your choice and inspire you to book the best boutique and luxury hotels around the globe. Just visit our website, call us or chat us.
Yhteystiedot
Yhdistynyt kuningaskunta
- www.mrandmrssmith.com
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
i tried several times to contact mr &…
i tried several times to contact mr & mrs Smith, but there is no response within 5 days

Vastaus yritykseltä Mr & Mrs Smith
Your website is easy and quick to make…
Your website is easy and quick to make a booking
We have used Mr and Mrs Smith for many…
We have used Mr and Mrs Smith for many years and their service is outstanding. Most recently, we planned a big holiday to South Africa with 3 different locations involved and their assistance was excellent, absolutely faultless. I would highly recommend them.
Sadly I’m leaving this due to a really…
Sadly I’m leaving this due to a really appalling experience with Mr and Mrs Smith and the total lack of customer service. I needed to cancel a booking which was 4 days in advance and had a cut off of 72 hrs before to cancel, I tried across 48 hrs to call, email, DM, the hotel themselves tried as well on my behalf, we got no reply and still haven’t. Despite Mr and Mrs Smith claiming to offer customer service and my calling in their set opening times it was never possible to speak to anyone and I got no reply to any messages

Vastaus yritykseltä Mr & Mrs Smith
The booking was easy and fast.
Simplicity
I appreciate that the booking was in USD, and I didn’t have to get multiple authorizations to make a large purchase in a foreign country.
Amazing patience and knowledge
Amazing patience and knowledge. I cannot recommend Mr. and Mrs. Smith more for help with trip planning.
This is genuinely one of the best…
This is genuinely one of the best hotels we have ever stayed in, to include “brand hotels” that charge £1000+ per night.
It’s small, intimate, feels like you are staying in your own private home, the facilities are excellent and it is spotlessly clean. Also well located in the medina, with easy access to everything.
What really sets the place apart though is the staff. On a completely different level to anywhere else we have been, unbelievably attentive but never intrusive, it was the perfect balance of hospitality, warm, friendly and one of a kind.
To top it all off, the food was by far and away the best we ate in Morocco. We will definitely be back to Marrakech just for the hotel and will visit their other properties.
Can’t think of a single issue, even being picky, and would unreservedly recommend it.
Booked a holiday to the Algarve
Booked a holiday to the Algarve. Great initial booking experience however I received conflicting messages regarding the deposit. It was stated that one nights accommodation would be taken one month prior to the booking date. However when written confirmation came through it stated a 50% booking
Love the hotel selection and the…
Love the hotel selection and the assistance from the team when organizing a trip
Cliveden is my favourite place to go
Cliveden is my favourite place to go. From the moment I arrive to the moment I leave I know that my every need and desire will be taken care of. I'm Lulu, a Cavalier King Charles spaniel and they really do know how to welcome and treat dogs at Cliveden. The door is opened for me upon arrival, I get plenty of pats and adoration and the room is always well prepared for me with a comfy bed, bowls for food and drink and treats. I'm not allowed in the main restaurant but that's fine because we curl up in the bar where I sit up on the sofa and get more pats and compliments. It really is wonderful. The Astor Grill is very nice as well and they have a special dog menu. The sausages for breakfast are delicious and there are acres and acres of beautiful grounds for me to run around. Shame they won't let me in the swimming pool but I'm not that fond of water anyway. Can't wait until the next time! I would live here if I could.
Very personable and felt very valued in…
Very personable and felt very valued in his approach . I asked lots of questions and nothing seemed to much trouble
efficient and helpful
Really simple online booking process
Really simple online booking process, great selection of hotels. We always ask for Smith gift vouchers for Christmas and birthdays and then plan our little breaks! Perfect!
The room we wanted wasn't showing on…
The room we wanted wasn't showing on the website as its so new, so I called Mr & Mrs Smith and they worked directly with the property to ensure our booking was made successfully. Excellent service
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