Poor Poor Service, two year warranty a joke, kettle registered, contacted the multi-million pound company sent a video plus proof of purchase, proof of dates, i keep getting emails to send the inform... Näytä lisää
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I had a Morphy Richards kettle which suddenly stopped working. I contacted the company and they responded very quickly and helpfully. As requested by them, I sent photos and again received a prompt... Näytä lisää
Yritys on vastannut
I recently bought a Morphy Richards bagless cylinder vacuum cleaner model 980563 Absolutely highly delighted with it "what a little power house suction is amazing and it is so light and easy to mov... Näytä lisää
Yritys on vastannut
Thank you so much for solving my issue .. I bought a kettle from Morphy Richards since August 2024, but unfortunately it stopped working only this month (June 2026). With the 2 years warranty, I ask... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
When Morphy met Richards. In 1936 Donal Morphy met Charles Richards. Engineer met salesman. Technology met human. Function met form. And with that, they set out to make our lives easier and our homes happier. Morphy and Richards have always represented the best of British design and that particularly British tradition of bringing different worlds and ideas together. Reliability and refinement, craftsmanship and quirk; that's the legacy we're continuing today - building pioneering products that simply make things better. Sustainability isn't a new engineering problem. Just create things that people need - make it once and make it last. Because when things are made properly, you need fewer repairs and fewer replacements. We're bringing sustainable innovation to everyone. From irons, kettles, toasters and coffee makers to vacuum cleaners, irons, steamers, breadmakers and slow cookers Morphy Richards constantly aim to provide products that make everyday tasks easier.
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- hello@morphyrichards.co.uk
- www.morphyrichards.com
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4 t. arvostelua
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On vastannut 98 %: iin saamistaan huonoista arvosteluista
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Thank you - excellent customer service
From the moment I contacted customer services, Jessica was friendly and helpful. She made the whole process smooth, explaining how to try to resolve the problem myself and then organising replacement of the iron. The customer service was excellent.
16. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thank you for your wonderful feedback 🤩 We’re so pleased to hear that Jessica was able to guide you through the process and make everything smooth and straightforward. It’s great to know you felt supported from first contact through to arranging your replacement.
We’ll be sure to pass your kind comments on to Jessica. Thank you again for taking the time to share your experience 😊
Good customer service (albeit gesture of good will)
Kettle switch failed exactly two tears to the day of a two year guarantee. After sending through no end of photos and proof of purchase/warranty as requested, Morphy Richards claim that the faulty switch is due to me living in a hard water area and limescale build up. I can't quite fathom the link myself and don't accept that. However, responses to emails back and forth were swift (sometimes within minutes) and as a gesture of goodwill they have replaced the kettle, which came swiftly the very next day. The outcome was the right one and the resolution was quick and efficient, just slightly galling that the narrative was that they're doing me a favour rather than upholding their end of the bargain!
12. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thank you for your detailed feedback. We do understand your frustration, and we’re pleased we were able to reach a quick resolution and get a replacement kettle to you promptly.
In hard water areas, limescale can build up internally over time. This doesn’t just affect the heating element, it can also impact internal components such as sensors and switches if scale accumulates around moving parts. For this reason, we recommend regular descaling (the frequency depends on water hardness) and emptying the kettle after use to help minimise build-up and prolong the life of the appliance.
We appreciate you sharing your experience and your comments are valuable in helping us improve both our products and how we communicate about them.
Very pleased with the prompt and…
Very pleased with the prompt and helpful response regarding an issue with my iron, purchased a year ago.
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thank you for your review We’re really pleased to hear you were happy with the prompt and helpful support you received regarding your iron. We appreciate you taking the time to share your experience 😊
Excellent Serive
I would like to give Jessica praise as shes been communicating with myself because we have had an issue with our toaster which was only 6 months old.
I was worried as I could not find the email as proof of purchase but found the transaction on a bank statement.
Jessica promptly sent us some troubleshooting ideas but they didn’t work.
So she arranged for a replacement toaster.
From myself first contacting her to receiving the new toaster has only taken 3 days.
I just want to add Jessica was very helpful and prompt with her replies and I’d like to thank her very much. Her Customer Service skills are excellent.
10. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thank you for your fantastic feedback 🤩 We’re sorry to hear you experienced an issue with your toaster, but we’re really pleased Jessica was able to support you so quickly and efficiently. We’ll be sure to pass your kind comments on to Jessica. Thank you again for taking the time to share your experience 😊.
I requested a manual for a Morphy…
I requested a manual for a Morphy Richards Slow cooker which is no longer available. To my surprise a user manual was attached to a return email. I couldn't believe how quickly the operator had responded. Well Done xx
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thank you for your lovely feedback. We’re delighted to hear that our team were able to send the manual quickly and efficiently. It’s great to know the support exceeded your expectations, and we really appreciate you taking the time to share your experience 😊.
Morphy Richards Cordless Iron
I was very impressed with the person who I spoke to on the phone. I think her name was Jessica. She was so helpful and I had the email sent to me under 10 minutes excellent.
Regards
Mrs Gillian White
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thank you for your lovely feedback 🤩 We’re delighted to hear that Jessica was able to help and that everything was followed up so quickly. It’s great to know you had such a positive experience. Thanks again for taking the time to share your review 😊
I had a great experience from the start
I had a great experience from start to finish. The customer service team were friendly, responsive, and genuinely helpful in resolving my query quickly and professionally. It’s refreshing to deal with a company that really values its customers. Excellent service and I wouldn’t hesitate to recommend them.
3. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thank you for your fantastic feedback 🤩 We’re really pleased to hear you had a great experience from start to finish and that our team were able to resolve your query quickly and professionally. It means a lot to know you felt valued as a customer. We truly appreciate your recommendation and your kind words. Thank you for choosing Morphy Richards 😊
Good product
I was trying to register my warranty and had to contact customer service. They replied very quickly and were able to resolve my problem. This is my second bread machine and I am very pleased with it
12. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thank you for your lovely review 😊 We’re pleased to hear our customer service team were able to help you quickly with your warranty registration. It’s also great to know you’re enjoying your second bread machine, we really appreciate your continued support. Thanks again for taking the time to share your experience and choosing Morphy Richards 🤩
Extreme opposites in customer service
Ordered a kettle which arrived with visible manufacturing flaws. Returned for a replacement. Simple enough to arrange but a long wait for the new kettle to arrive. Had delivery instructions for a set day so waited in. No delivery. Message to say my delivery had been changed as requested. I had made no such request. I was then contacted by Morphy Richards to say it was they who had changed my delivery to include correct address. By this time though, the courier was returning to sender. I told the customer service agent I would like the kettle, please send a replacement as agreed.
I then got an email to say as a goodwill gesture 'sam' had added a matching toaster to my order as a gesture for their mistke. I was shocked and very pleasantly surprised at the kind offer.
The set came but again the kettle was cosmeticly marked. However, despite photos this time I was not believed by 3 Morphy Richards customer service agents. One including supposed manager.
I stressed my point so many times both on live chat and via email but no replacement was offered.
It was like I was being disbelieved and punished for having received an un asked for goodwill gesture.
So now I have the token toaster but no kettle to match.
This has given me serious pause for thought about any future Morphy Richards product purchases. Both for the poor manufacturing and the extreme lack of "some" customer service agents skills.
9. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
We're sorry to hear about the disappointment his situation has caused you.
When the issue was first reported, a replacement kettle was arranged. Unfortunately, an address error led to a delivery delay, and to apologise for this we added a matching toaster as a goodwill gesture.
Following delivery of a subsequent replacement, further cosmetic concerns were raised. While we carefully reviewed the images provided, we were unable to conclusively confirm the defects described. To resolve matters fairly, we have offered the option to return the kettle for a full refund. This also allows the opportunity to purchase in-store if preferred, where the product can be inspected before purchase.
We appreciate this isn’t the ideal outcome and are sorry the experience has been disappointing.
Faulty soup maker
My soup maker developed a fault after a year. I notified Morphy Richards who decided a new one was appropriate. I had to supply quite a few photos and other proofs but it was not a difficult procedure.
9. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thank you for your five-star review. We’re pleased to hear our team was able to arrange a replacement soup maker for you and that the process, while thorough, was straightforward.
We appreciate you taking the time to share your experience and for choosing Morphy Richards 😊
Very impressed with the service
I was very impressed with the service I received, a shout out to Jack who was excellent, very pleasant and quick to reply. All sorted in a few days thank you ⭐️
28. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thank you for your fantastic review. We’re delighted to hear Jack provided such helpful and prompt support, we’ll be sure to pass on your kind words.
It’s great to know everything was resolved quickly, and we really appreciate you taking the time to share your experience with Morphy Richards 😊.
Our Iron had failed
Our Iron had failed, within the warranty. After contacting, and sending photos a new iron was sent out as replacement and arrived a few days after
great experience
1. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thank you for your five-star review. We’re pleased to hear our team was able to resolve the issue quickly and arrange a replacement under warranty with minimal hassle.
It’s great to know the process was smooth and that your new iron arrived promptly. Thanks again for sharing your experience and for choosing Morphy Richards 😊.
Ordered a soup maker
Ordered a soup maker, within 12hrs received an email from Sam apologising about it being out of stock and offering a replacement.
I accepted this and it arrived the next day.
Not used the soup maker yet - but planning to today!
thanks
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thank you for your five-star review. We’re glad Sam was able to get in touch quickly and arrange a suitable replacement, and that it reached you the very next day.
We hope you enjoy using your soup maker and that it delivers some great results. Thanks again for choosing Morphy Richards and for sharing your experience 😊.
Making Sourdough Bread in my Breadmaker
I'm now on my 3rd Fastbake breadmaker and can't fault the machine. I'm now wanting to try making sourdough bread in it and Jessica of customer services was brilliant sending me a couple of recipes to try. ***** from me.
6. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thank you for your lovely review and continued loyalty 😊
We’re especially pleased to know our customer services team were able to help, and we’ll be sure to pass your kind feedback on to Jessica. We hope the sourdough recipes are a success and that you enjoy experimenting with them in your breadmaker.
Thanks again for taking the time to share your experience and for awarding us five stars 🤩.
Morphy Richards sauté soup maker!
I am really impressed with Morphy Richards!
When the soup maker I ordered was out of stock, they upgraded me to a newer model at no extra cost, such great service. They replied to my emails quickly and delivery was fast. I’ve used the soup maker once and it worked brilliantly.
However, there are a few marks on the bottom that I have not been able to remove, despite following the cleaning instructions on the manual. I also didn't use the sauté function therefore it's not burnt vegetables. The soup maker is amazing in itself, the fact that you have lovely smooth soup in 21 minutes! It's just a shame the vegetables stick to the bottom while cooking.
Overall, excellent customer service and a great product, highly recommended!
6. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thank you for taking the time to share such a detailed review. We’re really pleased to hear you were happy with the upgrade, quick delivery, and the results, smooth soup in 21 minutes is always a win 😀.
We’re sorry to hear about the marks on the base of the jug. To help reduce sticking during cooking, we recommend adding liquid or stock first before the ingredients, and using a small amount of oil at the start, even when not using the sauté function.
For existing marks, filling the jug with boiling water and a few drops of washing-up liquid, then running the blend function briefly, can often help. If needed, gently cleaning the area with a soft scouring pad in a circular motion should remove any remaining residue.
Thank you again for your kind words and recommendation. Your feedback is really appreciated and helps us continue to improve our products and guidance. Thanks again for choosing Morphy Richards 😊
Warranty fully honoured
I contacted Morphy Richard’s customer service as the jug kettle I had purchased via a retailer 18 months previously had suddenly ceased working.
A swift response and after some evidential photos were exchanged a new one was despatched promptly.
5. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thank you for your review 🤩 We’re glad to hear the warranty process was handled quickly and that a replacement was dispatched promptly. It’s great to know our customer service team was able to support you and resolve the issue smoothly. We really appreciate you taking the time to share your experience. Thanks for choosing Morphy Richards 😊
I bought a kettle and toaster direct…
I bought a kettle and toaster direct from Morphy Richard’s . Have commented on this before but after a faulty item and terrible service I returned the items. Still waiting for a refund. Stupidly because the colour was exactly what I wanted I bought again through Amazon . Paid more but thought at least their delivery is good. Kettle came through Amazon next day delivery. Toaster for some reason came direct from Morphy Richard’s and Royal Mail . Guess what. Toaster which was due to be delivered on 25 January is still out there with no indication of when it’s being delivered . Do not use this company unless you want to pay for a product you won’t receive and awful customer service
25. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thank you for taking the time to leave a review. We’re sorry to hear about the frustration you’ve experienced and appreciate the opportunity to clarify the situation.
We have thoroughly checked our records and can confirm that we do not hold any direct order for a toaster matching the details described. Additionally, Morphy Richards does not use Royal Mail for the delivery of our direct-to-consumer orders.
Based on the information provided, it appears this item was purchased via Amazon Marketplace and fulfilled by a third-party seller, not directly by Morphy Richards. In this case, all delivery, tracking, and refund enquiries need to be handled by the seller through Amazon, who will be best placed to investigate and resolve this for you.
If you believe this information is incorrect or you have an order number from a direct Morphy Richards purchase, please contact our customer service team with those details so we can review further. Otherwise, we strongly recommend reaching out to Amazon Customer Services for immediate assistance.
After some exchange of emails I was…
After some exchange of emails I was pleased to receive a new replacement kettle. However I worry for anyone elderly who isn’t tech savvy, how could they send a video or photos? Also, am shocked that my old kettle only lasted 18 months!!!
15. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thank you for your feedback. We’re pleased we were able to resolve the issue by arranging a replacement kettle, but we do understand and appreciate your concerns. We know that providing photos or videos isn’t always easy for everyone, and this is something we continually review to make our processes as accessible as possible. We’re also sorry to hear your disappointment about the lifespan of the original kettle, and we appreciate you taking the time to share these points with us 😊.
Very happy with the reply from customer…
Very happy with the reply from customer service although had decided to buy a new slow cooker…and even more surprised to get an oap discount of 25per cent! I have had two morphy Richards slow cookers….loved them both in fact small one still working!
28. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thank you for your lovely feedback 🤩 We’re really pleased to hear you were happy with the response from our customer service team and that the discount was a nice surprise. It’s great to know you’ve enjoyed your Morphy Richards slow cookers over the years, especially that your smaller one is still going strong. Thanks again for choosing Morphy Richards 😊
Everything ran smoothly
Everything ran smoothly.
My order was delivered very quickly and my airfryer is great
23. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thank you for your review 😊 We’re delighted to hear your order arrived quickly and that you’re enjoying your airfryer. We really appreciate you taking the time to share your experience 🤩
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