Poor Poor Service, two year warranty a joke, kettle registered, contacted the multi-million pound company sent a video plus proof of purchase, proof of dates, i keep getting emails to send the inform... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I had a Morphy Richards kettle which suddenly stopped working. I contacted the company and they responded very quickly and helpfully. As requested by them, I sent photos and again received a prompt... Näytä lisää
Yritys on vastannut
I recently bought a Morphy Richards bagless cylinder vacuum cleaner model 980563 Absolutely highly delighted with it "what a little power house suction is amazing and it is so light and easy to mov... Näytä lisää
Yritys on vastannut
Thank you so much for solving my issue .. I bought a kettle from Morphy Richards since August 2024, but unfortunately it stopped working only this month (June 2026). With the 2 years warranty, I ask... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
When Morphy met Richards. In 1936 Donal Morphy met Charles Richards. Engineer met salesman. Technology met human. Function met form. And with that, they set out to make our lives easier and our homes happier. Morphy and Richards have always represented the best of British design and that particularly British tradition of bringing different worlds and ideas together. Reliability and refinement, craftsmanship and quirk; that's the legacy we're continuing today - building pioneering products that simply make things better. Sustainability isn't a new engineering problem. Just create things that people need - make it once and make it last. Because when things are made properly, you need fewer repairs and fewer replacements. We're bringing sustainable innovation to everyone. From irons, kettles, toasters and coffee makers to vacuum cleaners, irons, steamers, breadmakers and slow cookers Morphy Richards constantly aim to provide products that make everyday tasks easier.
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1-Star Review
1-Star Review – Disappointing Product and Unhelpful Response
I purchased a Morphy Richards Traditional Pump Espresso Coffee Machine & Automatic Milk Frother directly from the Morphy Richards website on 18th November 2025, and the experience has been extremely disappointing.
From the start, the machine failed to perform even the basic functions you’d expect from a coffee maker. The drinks are consistently lukewarm rather than hot, the milk frother adjustment is practically useless (only offering all froth, inconsistent slow flow, or cleaning mode), and the drink volume is wildly inconsistent, sometimes dispensing around half of what it should. Even the LED indicators don’t behave as described in the instructions, so you never know when the machine is ready.
I thoroughly cleaned and reassembled everything multiple times with no improvement, and in the end I replaced it with another brand that works exactly as intended.
What made the experience worse was the response to my complaint. Instead of addressing the faults or offering a solution, I received what felt like a generic customer service reply apologising for my disappointment but offering no practical resolution, despite the machine clearly not being fit for purpose.
Overall, a very poor product and a very underwhelming customer service experience.
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thank you for taking the time to share your detailed feedback. We’re very sorry to hear about your experience and appreciate you bringing this to our attention.
We’re sorry to learn that the coffee machine hasn’t met your expectations, particularly in terms of temperature, consistency, and overall performance. We understand how frustrating this must be, especially after the steps you’ve already taken to try and resolve the issue.
While the machine is designed to operate within standard espresso parameters, the concerns you’ve raised suggest it would benefit from a closer review so we can better understand what may be happening.
We’re also sorry that our previous response fell short of what you expected. This isn’t the level of service we aim to provide, and we will be looking into this internally.
Thank you again for your feedback, we’d really value the opportunity to put this right.
Jessica was brilliant professional and…
Jessica was brilliant professional and efficient. Helped us when our iron broke down under warranty and replacement followed.Thanks Again.
11. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that Jessica provided such a professional and efficient service, and that your issue was resolved smoothly under warranty. It’s great to know the replacement process met your expectations.
We really appreciate your kind words and will be sure to pass them on.
I bought a large slow cooker model…
I bought a large slow cooker model number: 460012 I have found that inside the slow cooker the actual silver inside which is the heating part is impossible to clean, the stains do not come off the metal bit, I have tried every cleaner and method to no avail, I contacted morphy Richard’s and they gave me cleaning advice which I’d already tried and nothing has worked, clearly you cannot clean the stains off this metal inside so anyone thinking of buying this particular model please don’t waste your money!! The customer care team did not seem bothered even though I’d told them the cleaning advice had already been done and basically said to have a nice day!! Very poor customer service. I have since had a reply to my current review saying that the stains are caused by spillage and over filling it, and to clean the spillage promptly which obviously I had tried as soon as I finished using it and it never came off it’s never been over filled, that metal inside cannot be cleaned I’ve had previous slow cookers from other better brands and never had this problem so I will never buy another morphy Richards one again.
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
We’re sorry to hear that the troubleshooting provided has not resolved the issue you’ve experienced. Having reviewed the images supplied, it appears the staining on the internal metal surface is consistent with liquid spillage, which can occur if the cooking pot is overfilled. When this happens, residue can come into contact with the heating element and, if left, may become baked on over time and prove difficult to remove.
In many cases, addressing any spillage promptly can help prevent this type of marking from developing. As the heating element is not a user-cleanable component in the same way as the removable pot, some level of staining can unfortunately remain once it has set.
Thank you for taking the time to share your feedback.
Excellent service
My iron had developed a fault and was still under warranty. Raised a case and Jessica from the team was assigned. Excellent service from Jessica as they agreed to replace my iron after a few email conversations. Patiently waited for the details from my side and resolved the issue. Sincere thanks to Jesssica and the team @Morphy Richards.
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
We’re sorry to hear that your iron developed a fault, but we’re really pleased that Jessica was able to support you and resolve the matter under warranty. It’s great to know she handled your case with patience and care and was able to arrange a replacement.
We will make sure your kind words are passed on to Jessica and the wider team at Morphy Richards. 🤩👌
We bought a green and gold Morphy…
We bought a green and gold Morphy Richards kettle and toaster less than 5 months ago and the Kettle started losing the gold color already.
We sent an email stating the issue and the company didn’t even bother replying us. Very disappointing.
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thank you for taking the time to leave your feedback.
We’re very sorry to hear that you have been experiencing issues with your kettle and toaster set, particularly with the colour finish. Thank you for providing your details, however we can confirm that we have not received any previous communication from your email address.
We will arrange for a member of our team to reach out to you directly so we can look into this further and assist you as quickly as possible.
Thank you again for bringing this to our attention, and we appreciate the opportunity to help resolve this for you.
Excellent customer service.
Having ordered a replacement bread pan for my bread maker, the item arrived damaged. I received prompt and excellent customer service from the team member (Jack) who dealt with my query. In particular as I had mistyped my email address when the order was made, which made it difficult to trace. Within less than a week of submitting my request for assistance with the damaged item, I have had a replacement delivered. Customer service cannot be faulted.
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
We’re very sorry to hear that your bread pan arrived damaged, but we’re delighted that Jack was able to assist you promptly and resolve the issue despite the initial difficulty with the email address provided. It’s great to know a replacement was delivered within a week of your request.
We really appreciate your kind words about our customer service and will be sure to pass your comments on to Jack and the wider team.
Thank you again for your support, and we hope you continue to enjoy your bread maker.
I sent a request for a user guide for…
I sent a request for a user guide for an old bread maker. The response was very fast and efficient.
9. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thank you for your 5-star review 🤩 We’re really pleased to hear that your request was handled quickly and efficiently. It’s great to know we could help you get the information you needed for your bread maker. We appreciate you taking the time to share your feedback and thank you for choosing Morphy Richards 😊.
The customer service is very helpful
The customer service is very helpful. It eased my stress of how the problem of my coffee maker can be fixed by giving me a replacement despite the process has been taking place many days. I am pleased with the service with care to the customer’s concern.
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thank you for your 5-star review 🤩 We’re really pleased to hear that our team was able to support you and help put your mind at ease while your coffee maker issue was being resolved. We understand it can be stressful when things take a little time, so it’s great to know you felt cared for throughout the process. We appreciate your patience and your kind feedback. Thanks again for choosing Morphy Richards 😊.
The iron was very comfortable to carry…
The iron was very comfortable to carry around
It is also very reliable and I have ben using it for a while with no problems so far
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thank you for your 5-star review 🤩 We’re really pleased to hear that you’re finding the iron comfortable to use and reliable day to day. It’s great to know it’s been working well for you with no issues. We appreciate you taking the time to share your feedback, and thanks again for choosing Morphy Richards 😊
Excellent customer service
When my faithful espresso machine broke with only months left on the two year warranty I emailed Morphy Richards.
Claire contacted me very quickly and suggested fixes, unfortunately none of these worked and a replacement was sent, received by me within two days.
Excellent customer service from Claire and Morphy Richards and I will certainly buy from them again and recommend to others
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
We’re sorry to hear your espresso machine developed a fault, but we’re really pleased Claire was able to support you quickly and guide you through the troubleshooting steps. While it’s never ideal when a fix doesn’t work, it’s great to know the replacement process was smooth and that you received your new machine so promptly.
Thank you for choosing Morphy Richards! 🤩👌
My toaster kept tripping my electric…
My toaster kept tripping my electric so I got in touch with morphy Richards customer care as I only bought it in January. Jessica was absolutely amazing she sorted out my issue and sent me a new toaster. All completed so quickly. Thanks again
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
We’re really sorry to hear about the issue you had with your toaster, but we’re so pleased Jessica was able to step in and get everything sorted quickly for you. It’s great to know the replacement process was smooth and efficient.
Your kind words mean a lot, and we’ll be sure to pass your feedback on to Jessica.
Thanks again for taking the time to leave a review!
I would like to leave a review for Jessica & Morphy Richards
I would like to leave a review for Jessica and Morphy Richards regarding a recent appliance issue I had.
Jessica was extremely helpful throughout the process and provided clear, helpful guidance for the appliance. Thanks to her support, the issue was resolved and I am very happy with the end result.
There are very few companies these days that truly follow through with after sale service and extended guarantees, so I am pleased to say that Morphy Richards is one of the companies that does. The support and communication were excellent from start to finish.
Thank you to both Morphy Richards and Jessica for resolving my issue and for the great customer service.
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thank you so much for taking the time to share such a thoughtful review.
We’re delighted to hear that Jessica was able to support you clearly and effectively, and that your appliance issue has been resolved to your satisfaction. Providing reliable after-sales care and honouring our guarantees is something we take great pride in, so it’s fantastic to know this came through in your experience.
Your kind words about the service and communication mean a great deal to both Jessica and the wider team. We’ll be sure to pass on your feedback.
Thank you again for your support, it’s truly appreciated!
Beautiful soup makers and bread makers
Beautiful soup makers and bread makers. I am very impressed and satisfied thank you Morphs
20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thank you for the 5-star review 🤩 We’re so pleased to hear you’re impressed with your soup maker and bread maker, it’s great to know you’re enjoying them both. Thanks again for your kind words and for choosing Morphy Richards 😊
A very Professional and courteous team…
A very Professional and courteous team member was able to diagnose the issue I have experienced with a Steam Generator Iron. The iron in question had reached the grand old age of 10 years, it had been a true workhorse; rest in peace my faithful companion. I ordered the replacement right away, and i'm looking forward to many more years of perfect ironing results.
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thank you for your 5-star review 🤩 We’re really pleased to hear that our team was able to help diagnose the issue for you. It certainly sounds like your steam generator iron had a great run, 10 years is no small feat! We hope your new appliance serves you just as well for many years to come. Thanks again for choosing Morphy Richards 😊
Bad Experiences of Stream Iron
Bought the stream iron less than a year, mineral is contaminated on soleplate using stream function that causes the shirt with black mark. The customer service told me that 100% deionised, demineralised, or distilled water can be used to minimize this issue. I used other brands for few years did not such kind of experiences.
25. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience.
We’ve tried to locate your previous contact with us using the name on this review, but unfortunately haven’t been able to find a record. We have requested further details via Trustpilot so we can look into this properly, but haven’t yet received a response.
From the information provided, it sounds like the issue you’re experiencing may be related to limescale build-up. This can occur over time depending on the water used and isn’t a manufacturing fault. For many of our steam irons, using deionised, demineralised, or distilled water is recommended as it helps minimise limescale and prolong the life and performance of the appliance.
Black marks or residue when using the steam function can often be resolved by descaling the iron and giving the soleplate a thorough clean. This is part of the regular maintenance required to keep the product working effectively.
That said, we’d really like the opportunity to review your specific case and help further. Please do get back to us with your details so we can assist you directly.
Very good customer service by Jessica…
Very good customer service by Jessica at morphy Richard’s much better than Argos customer service.
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thank you for your 5-star review 😊 We’re really pleased to hear that Jessica provided such great customer service and made your experience a positive one. We’ll be sure to pass your kind feedback on to her. Thanks again for taking the time to share your experience 🤩.
5* and praise where praise is due
5* and praise where praise is due.My espresso machine started dripping water from the steam arm while it was making coffee, so I reached out via webchat. Jessica responded quickly, took all the necessary details, and confirmed the machine was still under warranty. She clearly explained the steps needed to arrange a replacement.
Part of the process involved sending photos of the machine, including one showing the power cord being cut. I’ll admit, I was pretty devastated at the thought of being without a machine while waiting for the replacement.
However, I was absolutely over the moon when the new machine arrived in less than 48 hours! Incredible service from start to finish, fast, efficient, and hassle-free. Thank you, Jessica and team!
28. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thank you so much for sharing your experience and for the 5-star review 🤩 We’re thrilled to hear that Jessica was able to help so efficiently and guide you through the replacement process. It’s wonderful to know your new espresso machine arrived so quickly and that the whole experience was smooth and hassle-free. We’ll make sure Jessica and the team see your kind words, they’ll be delighted! Thanks again for taking the time to share your feedback 😊.
Great Customer Service
My query was acknowledged in a timely and professional manner, I appreciated the assistance I received trying to troubleshoot the issue and I honestly believed that they cared about resolving the issue
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thank you for taking the time to leave such a kind review 🤩. We’re really pleased to hear that your query was acknowledged promptly and that you felt supported throughout the troubleshooting process. It’s especially good to know you felt we genuinely cared about getting things resolved for you, that means a lot to us. We really appreciate your feedback 😊.
In the mix again!
Having had our breadmaker for many years, but with little use, it would no longer mix so thought a mechanical issue. Morphy Richards were approached, who were sympathetic & Jack dealt with the issue & we were offered a third discount on a new one. This was dealt with swiftly.
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thanks for taking the time to leave such a positive review. We’re glad Jack was able to help and that you were offered a discount on a replacement breadmaker. It’s good to hear the issue was dealt with quickly and that you felt supported throughout. We really appreciate your continued loyalty over the years, and we hope you enjoy getting your new breadmaker back in action.
Faulty Soup maker
I received nothing but kindness from Jack at Morphy Richards. When it became obvious that my appliance was faulty and as my soup maker was out of stock, I received a top of the range replacement. Very pleased with my new appliance.
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thanks so much for taking the time to leave us a review 🤩. We’re really pleased to hear that Jack was able to help and that everything was resolved for you smoothly. It’s great that the replacement soup maker is working well and that you’re happy with it. Thank you for choosing Morphy Richards 😊
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