I had a Morphy Richards kettle which suddenly stopped working. I contacted the company and they responded very quickly and helpfully. As requested by them, I sent photos and again received a prompt... Näytä lisää
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Disappointed. Waiting for a product that didn’t arrive in the scheduled delivery timeframe. Emailed customer services to cancel the order so that we could get a refund and order elsewhere and were tol... Näytä lisää
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I recently bought a Morphy Richards bagless cylinder vacuum cleaner model 980563 Absolutely highly delighted with it "what a little power house suction is amazing and it is so light and easy to mov... Näytä lisää
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Thank you so much for solving my issue .. I bought a kettle from Morphy Richards since August 2024, but unfortunately it stopped working only this month (June 2026). With the 2 years warranty, I ask... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
When Morphy met Richards. In 1936 Donal Morphy met Charles Richards. Engineer met salesman. Technology met human. Function met form. And with that, they set out to make our lives easier and our homes happier. Morphy and Richards have always represented the best of British design and that particularly British tradition of bringing different worlds and ideas together. Reliability and refinement, craftsmanship and quirk; that's the legacy we're continuing today - building pioneering products that simply make things better. Sustainability isn't a new engineering problem. Just create things that people need - make it once and make it last. Because when things are made properly, you need fewer repairs and fewer replacements. We're bringing sustainable innovation to everyone. From irons, kettles, toasters and coffee makers to vacuum cleaners, irons, steamers, breadmakers and slow cookers Morphy Richards constantly aim to provide products that make everyday tasks easier.
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4,3
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4 t. arvostelua
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SLOW COOKER EXPLODING GLASS LID
Please be careful with this Morphy Richards Slow Cooker 3.5 Litre 48709 Brushed Steel (with glass lid). It had only been used on 6 occasions. I was cooking a casserole on low and after 2 hours the slow cooker overheated and the glass lid shattered/exploded. Thankfully nobody was hurt but decent meat and vegetables could not be used (as full of glass). I have taken this up with Morphy Richards and they are not interested in refunding or even apologising. I have since read reviews that this has happened to others too. It’s shocked us that this has happened and also shocked us that Morphy Richards do not care.
2. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
We’re sorry to read your review and are pleased that no one was injured.
We take concerns like this seriously and did respond to your enquiry, requesting further information so that the matter could be properly investigated. Unfortunately, as the product had been disposed of and no proof of purchase or product details were provided, we were unable to verify the age, condition, or cause of the issue.
Based on the model reference provided, this product range was manufactured between 2011 and 2020, which indicates the appliance may have been in use for a considerable period of time. Without purchase details, we are unable to confirm its history or usage.
For clarity, this model is fitted with a thermal safety cut-out and cannot overheat in the manner described. The lid is made from tempered glass, which can shatter if it has developed a weakness over time (for example through minor impact damage or stress around the handle), even where no visible damage is apparent.
Without the opportunity to inspect the product or review the requested information, we are unable to substantiate the concerns raised.
If further details can be provided, we would be happy to review this again.
Dangerous Steam Iron.
I’ve had a Morphy Richards power steam elite iron for some while. The iron itself is very good but it has one major flaw that I must warn you about. The iron automatically cleans itself when it has been used for a set amount of time. When this is complete you must leave the iron for at least 40 mins before attempting to use it. The iron remains very hot and the water container is full of hot liquid. I was going away on holiday that evening and needed to iron my clothes quickly. I didn’t leave the iron long enough and badly burned my hand just before I was due to leave for the airport. Please be very careful with this iron even if you are in a rush. It would also be great if Morphy Richards took away the auto clean function and allowed users to decide when to clean the iron.
8. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thank you for your feedback.
The auto-clean function you’ve mentioned is an intentional safety and maintenance feature built into the Power Steam Elite. It activates after a certain level of usage (approximately 5 litres of water) to help prevent limescale build-up and maintain long-term performance, so users don’t have to remember to carry this out manually.
During this process, the unit can remain hot and contain hot water for a period of time, which is why we do advise allowing the product to cool fully before handling or resuming use. We understand that this can be inconvenient if you’re in a hurry, but this guidance is important for safe operation.
We do appreciate your comments regarding manual control of the cleaning function, and we’ll be sure to pass this feedback on to our product team for consideration in future designs.
Great service
We had lost the operating instructions for a bread maker which was at least 10 years old. Morphy Richards sent us a copy of the manual immediately.
8. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thank you for your 5-star review 😀. We’re really pleased we could help by providing a copy of the manual for your bread maker, even after all these years. Thank you again for your kind feedback 😊.
Iron stopped working
Iron stopped working. Emailed customer support as it was still in warranty. Quick response. They wanted a comprehensive but reasonable amount of evidence of purchase, photos, troubleshooting but quickly sent a replacement iron which arrived very promptly. Would definitely buy another product knowing this level of customer service is available.
8. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thank you for your 5-star review 😀. We’re sorry to hear about the issue with your iron, but we’re really pleased that our team was able to respond quickly and get everything resolved for you. While we do need to gather some details to support warranty claims, it’s great to hear you found the process reasonable and that your replacement arrived promptly. It means a lot to know that this experience has given you confidence to choose Morphy Richards again in the future. Thank you again for your feedback 😊.
Genius kettle…
Bought a few Morphy Richards appliances lately, but the Hive kettle is GREAT! I mean, who wants to fight with the lid when you’re half asleep making your morning cuppa, when you can just fill it straight through the top? GENIUS!!!
6. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thank you for your brilliant 5-star review 😀 We’re so pleased to hear you’re enjoying the Hive kettle and its easy-fill design. It’s great to know you’ve been enjoying your Morphy Richards appliances, and we really appreciate your continued support. Thanks again for your fantastic feedback 😊.
Sold me a faulty or mid-advertised slow cooker and have refused a refund
Bought a slow cooker on Amazon. It’s advertised as having a pan that can be used on an electric hob to sauté foods before putting in the slow cooker machine. First time I used the product I noticed staining on my kitchen hob and part of the coating on the bottom of the pan had worn off (presumably onto my now stained hob). I contacted Morphy Richards directly (with contact details obtained through the seller information on Amazon). Their customer support team told me to return the item directly to them and sent me details to do so through DPD. DPD appear to have lost/stolen this item as the tracking number does not work. I asked Morphy Richards if, nevertheless, they would be giving me a refund of the item as their courier has lost it. Their customer support team then told me that I should have returned the item through Amazon in the first place. They told me this the day after the Amazon returns window had expired and, in any event, I no longer have the item as it has been lost by their courier. I am hugely disappointed with how I have been treated in these interactions after having received a faulty or mis-advertised product. I think it’s also salient that Morphy Richards was the seller on Amazon and so I don’t think it was a huge stretch for me to think that by sending the product directly back to them then they would provide me with a refund!
4. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
We’re really sorry to hear about your experience and appreciate you taking the time to share this feedback.
Having reviewed your correspondence with our team, we can see that when your return was arranged, it was clearly explained that the product would be sent back to us for inspection, and that the outcome, including any resolution, would be determined following this investigation.
As the purchase was made via Amazon, your statutory rights, including refunds, are held with the retailer. In cases where a customer is specifically seeking a refund, we would always advise contacting the retailer directly in the first instance. Had this been communicated to us at the outset, we would have guided you down that route immediately rather than arranging a return for assessment.
With regard to the return itself, we understand your concern about the parcel’s current status. While tracking updates are not yet available, the courier has not confirmed the item as lost. An investigation is actively ongoing, and we have been assured that every effort is being made to locate the parcel and return it to us as soon as possible. Until this process is complete, the case remains open.
We completely understand how frustrating this situation must feel, and we want to reassure you that we are continuing to monitor the courier’s investigation closely. As soon as there is a confirmed outcome, we will be in a position to advise on the next steps.
Thank you again for your patience while this is being resolved.
Excellent customer service
I bought a Morphy Richards kettle and toaster in November, the following MAy a crack appeared on the ring section of the lid and then a few weeks later in came off completely. We tried to fix it but it just kept breaking. I contacted Morphy Richards via their website and they replied the following day, after sendng an explanation, photos and proff of purchase they agreed to send me a new kettle - this was all sored within a couple of days, The person i dealt with (Sam) was really great, I was really impressed!
3. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thank you for your wonderful review 😀. We’re sorry to hear about the issue with your kettle, but we’re really pleased that our team was able to resolve this quickly and get a replacement out to you without hassle. It’s great to hear that Sam provided such excellent support throughout, we’ll be sure to pass on your kind feedback. Thank you again for your feedback and for choosing Morphy Richards 😊.
I judge companies by their after sales…
I judge companies by their after sales help. I had an issue and they had zero quibble, in sorting it, were communicative and didn't let me down. I know I wouldn't get this with other brands. They have earned my loyalty. Bravo
6. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thank you for your amazing 5-star review 😀. We completely agree, after-sales support is just as important as the product itself, so it’s fantastic to hear that you felt supported every step of the way. We’re really pleased we could resolve your issue quickly, keep you informed throughout, and deliver the level of service you expect. Earning your trust and loyalty means a great deal to us.
Thank you again for your kind words and for choosing Morphy Richards 😊.
Tazza Coffee Machine Warranty Support
Our 5 month old Tazza coffee machine had been working perfectly, then one morning decided to empty the water tank over the counter top as soon as it was filled.
Contacting Morphy Richards via the online chat facility, we were soon in contact with Jessica who requested some information to assist in the warranty claim, she also sent the requirements via email. After sending the requested images (Front with code and date), data plate (with code and date) and evince of cutting off the power cable, she notified us that a replacement machine had been requested for despatch. This whole process to no more than 10 minutes.
Very quickly we received an email stating that the replacement was to be despatched via a courier and would arrive soon.
Overall this has been a thoroughly positive experience: no one likes it when appliances break down, but the efficiency with which the matter was handled made it stressless.
Well done and many thanks to the customer service team, especially Jessica.
1. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thank you for your fantastic 5-star review 😀. We’re sorry to hear about the issue with your Tazza coffee machine, but we’re delighted that our team was able to resolve this so quickly and make the process as smooth as possible for you. It’s great to hear that Jessica was able to assist you efficiently and keep everything clear and straightforward throughout your warranty claim, we’ll be sure to pass on your kind feedback to her. We always aim to make situations like this as stress-free as possible, so it’s wonderful to know you had such a positive experience. Thank you again for your kind words and for choosing Morphy Richards 😊.
Part for discontinued product
Contacted customer service. Although they couldn't provide the part I needed for a discontinued product, the agent very helpfully provided advice and emailed a list of websites which allowed me to easily find and order the part.
1. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thank you for your 5-star review 😀 While we’re sorry we no longer had the part available for your discontinued product, we’re really pleased to hear that our team was able to point you in the right direction and help you find what you needed. Thank you again for your feedback and for choosing Morphy Richards 😊.
Refund Robbers!…
MAYBE ITS TIME YOU CHANGED YOUR ' STANDARD RETURNS POLICY' THEN AS I SEE ON HERE I AM NOT ONLY ONE COMPLAINING THAT WE GET RIPPED OFF BY BEING CHARGED TO RETURN ITEMS- This really is a free money grabber by Morphy Richards- i only 'changed my mind' as you put it as i saw size of box, so how TINY it must be,so not up to the job! Got in touch as had ordered by mistake two of same item, they cancelled one so was ok, i thought.When other arrived i could see from size of box that this was going to be way too small to do actual job(was an air conditioning cooler of some sort) as without packaging as well would have been even smaller(!)So i did not open it and emailed them as soon as delivered And i was assured they can Fully Refund me and will email a Label- NO MENTION OF DEDUCTION FOR RETURNS!- so then an email arrived after a few days (just to drag out the 'within 14 days' policy)! That includes return label where they inform me they will DEDUCT £3.99 JUST TO RETURN IT,OR I CAN PAY MYSELF BY OTHER METHOD!!- THE FLAMING CHEEK OF THEM!!- ive emailed about it but dont expect any different and i definitely wont be buying from them again.AT ALL.!I I already bought a small desk fan week before thats not great, but as it charges phones etc as well son says its ok as its not blasting cold air right in his face so i decided to keep that one! I presume Morphy Richards are only good at kettles,toasters,microwaves,irons etc. but NOT fans/air coolers.Stick to what you know Morphy Richards!If i had bought their item through Argos or a supermarket i could be refunded fully, no deductions!- so why not fully refund the direct buyers! And after reading other reviews it seems theyre no longer any good at kitchen items like they used to be either!!!
1. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
We’re sorry to see your updated review and would like to clarify the situation.
Your return request was raised because the product was not as large as you expected. This is considered a change-of-mind return rather than an issue with the item itself. Product dimensions are clearly provided on our website to allow customers to assess suitability before purchase.
You also mentioned that you were “assured” of a full refund. To clarify, a refund is issued once the item is returned; however, as outlined in our Returns Policy, return postage costs may apply for unwanted items. This information is available prior to purchase and forms part of our Terms of Sale.
As an online retailer, our returns process follows the Consumer Contracts Regulations (distance selling). Under these regulations, customers have the right to return unwanted goods, but retailers may require the customer to cover the cost of return postage where this is clearly stated.
Regarding comparisons to high street retailers, purchases made in-store or via store-based businesses operate under different models and policies. Orders placed directly online are subject to distance selling regulations and the retailer’s published terms, which differ from in-store return offerings.
We have applied our policy consistently and in line with current legislation. The return option previously provided remains available should you wish to proceed.
Morphy Richards 7 L Air Cooler
I bought the Morphy Richards Flexi Freeze 7L Air Cooler and the setup was a nightmare. The instruction manual is totally useless and doesn’t explain the most important thing for the first use. There is also absolutely NO video guide on YouTube or anywhere on the internet.The water pump inside is factory-locked with a plastic clip under the motor housing for transport. The manual does NOT tell you to detach it! Because of this, the pump hangs in the air, doesn't touch the water, and the device just keeps flashing the "Cooling" light and beeping like crazy. I had to dismantle the whole unit and figure out on my own that the pump works like an aquarium pump and needs to be released to drop to the bottom of the water tank.Selling a product for over £100 with such a poorly written step-by-step manual is a joke. If you don't release the pump manually, the cooler won't work. Shame on you, Morphy Richards, for not providing a basic video tutorial for your customers!
I know this device isn't complicated, but even a cigarette machine comes with an instruction manual, like everything else in this country. Morphy Richard, you should pay more attention to detail.
1. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
We're very sorry to hear that you experienced difficulties during the setup of your new Morphy Richards Flexi Freeze 7L Air Cooler.
We do aim to make our instruction manuals as clear and user-friendly as possible. The release of the water pump is covered within the instruction manual on page 13, which includes a diagram demonstrating how to detach the transport clip and allow the pump to sit correctly in the water tank for use in Cooling Mode.
That said, we completely appreciate your comments regarding the benefit of a video setup guide. Visual demonstrations can often make the setup process much easier, particularly for first-time users. We have passed your feedback on to the relevant team for review, and we hope to see a video guide made available in the future to help other customers with the initial setup process.
We value your feedback and thank you for bringing this to our attention.
I am writing to express my significant…
I am writing to express my significant dissatisfaction with a recent purchasing experience. I acquired two items from your official website, only to discover them subsequently offered at a considerably lower price on your TikTok shop. My request for a price adjustment, made prior to receiving the merchandise, was unfortunately denied by your customer service department. Consequently, I am now faced with the inconvenience of returning these items, and I am further dismayed to learn that a return service fee will be applied. This situation is quite unexpected and frankly, unacceptable. I am open to revising my assessment should a satisfactory resolution be provided. I have historically been a frequent patron of your company and have never encountered such an issue, particularly regarding the discrepancy between advertised prices. The failure to honor your own pricing across different sales channels is a matter of serious concern.
27. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
We’re sorry to hear that you were disappointed with your recent experience and appreciate you taking the time to share your feedback.
We understand your frustration regarding the price difference you noticed. However, prices and promotions can vary across different sales channels. Offers available on TikTok Shop are funded and managed by the platform itself, meaning they don’t reflect the pricing available on our official website. For this reason, we’re unable to price match between these channels.
Regarding your return, as the items were no longer required rather than faulty, this falls under our standard returns policy. As outlined on our website, a small return fee applies in these circumstances to cover the cost of providing a pre-paid and convenient returns service, which is typically more cost-effective than arranging postage independently.
We do appreciate your previous support as a returning customer and we’re sorry this situation has impacted your perception of our service. If there’s anything further we can do to assist, please don’t hesitate to reach out to our customer support team directly so we can review your case.
Air Flex fan...portable oscillating Rechargeable..HOW DO YOU CLEAN THEM!!!
Truthfully I give the fan itself 10 out of 5 stars.. What gives it 1 star is to draw attention to the fact THERE IS NO WAY TO CLEAN IT! No way to dismantle, take the fan guard off and get the blades wiped down and hairs that have wraped around the spinning mechanism. Which then take a "SILENT" fan to a B****y noises one. Such a fantastic fan with one of the main components forgotten about- Fans collect dust and dirt and then blow that out there has to be a way to clean them. Work that out then this fan will be one of the best fans on the market. It's compact, its fits in my suitcase, I even take one to the hospital with me, the battery power last for 8/12 hrs depending on what speed is being used. It takes up very little room and I would purchase them as gifts (IF) I could work out how to take them apart and clean them. I spent 4hrs trying to pull out 3 hairs that were wrapped around the spinning mechanism as my hair is 4ft long those hairs were a nightmare but anyone with even shoulder length hair is going to have a nightmare trying to get access to remove them. Morphy Richards 10/05 for a fan right up until it need cleaned.
31. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thank you for your detailed feedback, we’re really pleased to hear how much you value the fan’s performance, portability, and battery life.
We’re sorry to hear about the difficulty you’ve experienced when trying to clean the unit. We understand how important this is, especially for maintaining performance over time. While some of our fan models are not designed to be dismantled, they can be maintained with careful external cleaning, for example using a soft brush, compressed air, or similar methods to help remove dust and hair safely.
As we’re unable to identify your specific purchase from this review, we’d really encourage you to get in touch with our customer support team directly. We’d be more than happy to provide model-specific guidance and help resolve this for you.
Your feedback is appreciated, and we’ll be sure to pass your comments on to our product team as we continue to improve future designs.
Coffee Machine Fault
My coffee machine started leaking from the steam wand. As it was still under warranty I contacted Morphy Richards. Understandably I was asked to send proof....video and photos.....so while there was a bit of back/forth I felt I was treated fairly and politely......by the end of the week a new coffee machine was delivered!! Can't say any better than that!! Well done Morphy Richards!
22. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thank you for your fantastic 5-star review 🤩 We’re sorry to hear you initially experienced an issue with your coffee machine, but we’re really pleased that our team was able to support you through the process and get this resolved quickly under your warranty. While we do sometimes need a bit of back and forth to gather the right information, it’s great to hear you felt treated fairly and politely throughout. We’re especially glad we could arrange a replacement for you so promptly. Thank you again for your kind words and for choosing Morphy Richards 😀.
Had an issue which I couldn't resolve
Had an issue which I couldn't resolve , contacted this company and followed their advice on what action to take, worked wonders and resolved the issue
27. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thank you so much for your 5-star review 🤩 We’re really pleased to hear that our advice helped resolve the issue for you. Our team always aims to provide clear and effective guidance, so it’s great to know it made a difference. Thanks for choosing Morphy Richards 😊.
The three pin plug on our Morphy…
The three pin plug on our Morphy Richards soup maker became faulty. This was outwith the guarantee period. Following notification to Morphy Richards a substantial discount was offered on a replacement unit. We found this gesture of goodwill by the Customer Support Team to be generous and offered in a friendly manner.
21. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thank you for your lovely review. We're sorry to hear you experienced an issue with the plug on your soup maker, however we're pleased that our Customer Support Team were able to assist and provide a suitable gesture of goodwill.
It's great to hear that the support was received positively and delivered in a friendly manner. We really appreciate you taking the time to share your experience.
Had a problem with my food steamer and…
Had a problem with my food steamer and asked a question early evening and got a reply next day. Very happy.
22. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
We're sorry to hear you experienced an issue with your food steamer, however we're delighted to know that you received a prompt response and support from our team. We really appreciate your feedback and are pleased we could help resolve your query quickly!
Fast response with manual I needed
Fast response with manual I needed. Thumbs up.
18. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thank you for your kind review! We're so pleased to hear that you received a fast response and that we could provide the manual you needed. 😊
The online chat was efficient and easy…
The online chat was efficient and easy to use. The Service Agent that assisted me, Rich was extremely helpful and patient. Receiving a replacement for my faulty item was straightforward and fuss free.
21. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Morphy Richards UK
Thank you for your wonderful feedback. We’re delighted to hear that you found our online chat service efficient and easy to use, and that Rich was able to provide such helpful and patient support throughout the process.
We really appreciate you taking the time to share your experience with us.
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