They were very efficient. We contacted them late having been let down by another company. The glazier arrived within 90 minutes and completed the work to make the property secure. The work was then co... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Couldn’t be happier with the service from Montrose Glass! From the very first call, the team was friendly, professional, and made the whole process stress-free. They replaced my glass panel and f... Näytä lisää
Yritys on vastannut
We wanted a cat flap fitted into a glass french door before we went away holiday and it was a very tight turnaround. Montrose glass delivered a great service and it was fitted in time. Friendy but pr... Näytä lisää
Yritys on vastannut
The glazier came and made a very good job of fitting new glass into my landing window. However, having told him that I needed my main bedroom window not to open to its maximum each time by itself, he... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Montrose Glass was formed in 2012 with the specific aim to deliver a cost-effective, professional, high-quality glazing service. We are a family run business with a team who has more than 20 years’ experience in the glazing industry, so you can always speak to a glazing expert directly for instant quotations and free advice. Montrose Glass is fully accredited and work to British Standards (ISO 9001/ISO 45001). We are also accredited in the safe contractor scheme, so you can rest assured of quality control with all of our works and procedures. As a safe contractor, we only employ highly qualified, experienced, professional and trustworthy glaziers. All our own glazing vans are fully stocked with the most common types of single glazing glass that we can cut on site. This means we could fix your window in the first visit! We pride ourselves on carrying out all glass and glazing works to the highest standards and on our clear and concise communication with our customers.
Yhteystiedot
Yhdistynyt kuningaskunta
- www.montroseglass.co.uk
4,7
Erinomainen
967 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Atrocious and Rude
Made an appointment for a call out on a Friday which would mean they could only come out on Monday. Ringing around other companies someone could fit me in on the Friday. When I tried to cancel the appointment with Montrose Glass the guy was very rude and put the phone down before he had cancelled my appointment. I had to ring up again and speak to another person, I have no proof the appointment has been cancelled and when asked about my card details, they said they would be deleted. I would not recommend using a company like this and luckily found out early on how poor they operate. I believe the name was Jamie/James who was rude.
Update
Dean the Director of Operations made a call to me based on the original review and it was a good respectful call where experiences and differences of opinions were discussed. I would like to say it is good that the reviews are looked at and he confirmed my appointment is now cancelled and card details are deleted from the system.
Also Discussing improvements to their process that I hope the business act upon.
Review changed from 1 star to 3 based on the discussion I had with Dean
14. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Montrose Glass
Thank you for taking the time to update your review following your conversation with our Operations Director.
We appreciate the opportunity to discuss your experience directly and I’m pleased we were able to have a respectful and constructive conversation.
Customer feedback is important to us, particularly where it highlights areas in which we can improve our processes and communication. The points raised during our conversation have been taken on board and will be reviewed internally.
Thank you again for updating your review and for acknowledging the way we responded to your concerns.
Jackie
Customer Care
Thank you
A an excellent service came out on the day l called.The glazier was efficient and friendly. Very pleased with the whole process .
12. elokuuta 2026
Vastaus yritykseltä Montrose Glass
Thank you for the positive review! We are delighted to hear that you had such a great experience. We’re especially pleased that you enjoyed the friendly staff and the quality of work completed by our glaziers. We strive to provide excellent customer service and high-quality craftsmanship, so we’re glad that we were able to exceed your expectations. We look forward to seeing you again soon.
Kind regards,
Jackie
Customer Care
Problem remedied…
The glazier came and made a very good job of fitting new glass into my landing window. However, having told him that I needed my main bedroom window not to open to its maximum each time by itself, he instead tied some existing string round the handle, and then said that I should tie the other end to an item of furniture. Not content with this, I phoned Montrose, and expressed my displeasure. The problem has since been remedied.
10. elokuuta 2026
Vastaus yritykseltä Montrose Glass
Thank you for taking the time to leave your review. We’re pleased to hear that you were happy with the quality of the glazing work carried out to your landing window.
We’re sorry that you were initially unhappy regarding the issue with your bedroom window. We’re pleased that the issue has now been resolved and appreciate your positive comments regarding the quality of our glazier’s work.
Thanks again,
Jackie
Customer Care
Great service from start to install
Great service from start to install. Superb advice. Speedy repair.
30. heinäkuuta 2026
Vastaus yritykseltä Montrose Glass
Thank you so much for your positive feedback!
We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded.
Thanks again!
Jackie
Customer Care
Very good took less then a week from…
Very good took less then a week from measuring the window to fitting arrived on time fitter very pleasant 😀
4. elokuuta 2026
Vastaus yritykseltä Montrose Glass
Thank you for the positive review! We are delighted that you enjoyed our friendly glazier and the quality of the work completed. We strive to provide excellent customer service and high-quality craftsmanship, so we’re glad that we were able to exceed your expectations.
Kind regards,
Jackie
Customer Care
The whole experience was superb
The whole experience was superb. Did everything they said they would and kept me up-to-date at all times.
16. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Montrose Glass
Thank you for your lovely comments.
We pride ourselves on responding quickly and professionally, so it's great to hear that our team delivered a positive experience for you.
Kind regards,
Jackie
Customer Care
Apart from the last minute date change
Apart from the last minute date change, everything went smoothly.
3. elokuuta 2026
Vastaus yritykseltä Montrose Glass
Thank you for your support and for choosing Montrose Glass. We appreciate your feedback and are delighted that you were pleased with the outcome.
Best wishes,
Jackie
Customer Care
Very happy
Very happy. Very fast reaction to our urgent situation. Very professional job and your colleague was patient, polite, respectful and also tidied up.
Fair price too.
Would highly recommend.
29. heinäkuuta 2026
Vastaus yritykseltä Montrose Glass
Thank you for taking the time to share your experience.
We know dealing with broken glass can be stressful and it's great to know that our team made a difficult situation a little easier and provided the support you needed.
It was a pleasure to be able to help and we would be more than happy to help again when needed in the future.
Kind regards,
Jackie
Customer Care
Same day response
They delivered a fast same day response to an emergency breakage. When they fitted the replacement they cleared up the broken shards very diligently.
30. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Montrose Glass
Thank you for taking the time to leave such a great review.
So glad to hear that we was able to help on this occasion.
Such a panic when these things happen, we aim to assist and make the process as simple and as stress free as we can.
Thanks again for using Montrose Glass and we will be happy to help if needed again in the future.
Jackie
Customer Care
The service was impressive but I would…
The service was impressive but I would have preferred the price to be lower. I would recommend the company for their customer service.
21. heinäkuuta 2026
Vastaus yritykseltä Montrose Glass
Thank you so much for leaving such a great review.
We really do appreciate hearing from customers that are happy with the high level of service we are able to offer and would recommend us to others.
It was a pleasure to be able to help on this occasion and we would be more than happy to help again when needed in the future.
Thanks again.
Jackie
Customer Care
Great communication quick delivery of…
Great communication quick delivery of glass and fitter was great
27. heinäkuuta 2026
Vastaus yritykseltä Montrose Glass
We're delighted to hear that you were happy with the service from our team and glazier. I'll make sure your comments are passed on to the team, who will be pleased to hear them.
Kind regards,
Jackie
Customer Care
Great job good service would recommend…
Great job good service would recommend them.
27. heinäkuuta 2026
Vastaus yritykseltä Montrose Glass
Thank you for your wonderful review. We're delighted to hear that you were happy with the service you received from our team.
It was a pleasure to be able to help on this occasion and we would be more than happy to help again when needed in the future.
Thanks again.
Jackie
Customer Care
Excellent service
Excellent service, glazier arrived well within the time slot and swiftly measured and replaced the cat flat Thank you Clark.
14. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Montrose Glass
Thank you for the positive review! We’re pleased that you enjoyed the friendly staff and the quality of work completed by our glaziers. We strive to provide excellent customer service and high-quality craftsmanship, so we’re glad that we were able to exceed your expectations.
Kind regards,
Jackie
Customer Care
Sean was great
Sean was great, good communication and fast work. Would highly recommend! Thanks
3. heinäkuuta 2026
Vastaus yritykseltä Montrose Glass
Thank you for the positive review! We’re pleased that you enjoyed the friendly staff and the quality of work completed by our glazier Shaun.
We strive to provide excellent customer service and high-quality craftsmanship, so we’re glad that we were able to exceed your expectations and would recommend us to others.
Kind regards,
Jackie
Customer care
GOOD STAFFS AND THE JOB WAS DONE ON TIME
7. heinäkuuta 2026
Vastaus yritykseltä Montrose Glass
Thank you for your review. It's always rewarding to hear that our customers are happy with both the workmanship and the service they receive.
Kind regards,
Jackie
Customer Care
Vastaus yritykseltä Montrose Glass
We're delighted to hear that you were happy with the service from our glazier. I'll make sure your comments are passed on to the team, who will be pleased to hear them.
Kind regards,
Jackie
Customer Care
The fitter was excellent and friendly
The fitter was excellent and friendly, and skilled.
7. heinäkuuta 2026
Vastaus yritykseltä Montrose Glass
Thank you for the positive review!
We are delighted to hear that you had a great experience with us and the quality of work completed by our glaziers was excellent.
Kind regards,
Jackie
Customer Care
Fitted a cat flap in a window
Fitted a cat flap in a window. Not a standard request. Fair price and friendly service.
26. kesäkuuta 2026
Vastaus yritykseltä Montrose Glass
Thank you for your review. It's always rewarding to hear that our customers are happy with both the workmanship and the service they receive.
Kind regards,
Jackie
Customer Care
Quick, no fuss, reliable
I needed a cat flap in a double glazed door. Montrose were quick to quote and quick to install. No fuss. Great job.
1. heinäkuuta 2026
Vastaus yritykseltä Montrose Glass
Thank you so much for your kind words!
We really appreciate your positive review and we look forward to helping you again in the future.
Kind regards,
Jackie
Customer Care
Montrose glass
Great company kept me informed from start to finish.
Answered all my questions and believe me there were a few.
Installed with care and was very quick.
Left no mess.
Would definitely recommend this company.
30. kesäkuuta 2026
Vastaus yritykseltä Montrose Glass
Thank you for your wonderful review.
We're delighted to hear that you were happy with the service you received from our team. Customer satisfaction is always our priority, and it's great to know we delivered when you needed us most.
Many thanks,
Jackie
Customer Care
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