Mon Motors Arvostelua 1 866

I purchased a Volvo XC90 from Volvo Cars Cardiff, and the process was smooth. Richard Grace got in touch promptly after my enquiry and provided clear information without any pressure. He even picked me up from the train station on handover day, making things very convenient. The car was ready within a couple of hours, and I drove home pleased with my purchase.

Once again, I was served by Oscar Grieve in Bath. He’d already sold me a white T-Roc but after going in for its annual service, I noticed a new black edition + model in the showroom.
We talked through the spec and then the finance. I had a set rate I could afford, and Oscar told me to leave it with him. He came back with an acceptable figure and then he managed all the transactions in a quiet and professional manner.
This time I took out finance and he patiently talked me through that process. He is always calm, friendly and professional and makes one feel they’re in good hands, without any pressure.
I collected the car yesterday and it was a great handover. Thanks Oscar.

I was a bit unsure about the process at first, but I felt more comfortable as things moved along. Amelia was very helpful and took the time to explain everything clearly, which made it much easier for me. She kept me updated as much as possible and handled all the paperwork quickly, which I appreciated. The whole process felt smooth, and her friendly manner made it easy to ask questions without feeling rushed or awkward.

The process of purchasing our Audi Q7 was straightforward, with everything clearly explained and no complications. Klee kept us informed throughout, which made things much easier.

The sale of my VW and part exchange of current car was handled by Alessio Boniolo. From his first contact after responding to my online enquiry about the car, Alessio showed great professionalism and quick response time in communication using both my preferred communication mode and time. He was also clear in explaining details and steps in the transaction. The part exchange was fair and smooth. I'll definitely recommend both the dealership and Alessio to anyone looking to do a similar transaction

I recently purchased an Audi Q3 from Cardiff Audi, and the experience was very positive. Simon Haycock took the time to explain everything clearly and made sure I understood all the details. The team were friendly and professional, which made the process much easier. The car drives beautifully, and I’m really pleased with it.

I was a bit unsure about the process at first, but Gareth Willington made it straightforward. The handover was handled really well, with everything clearly explained and no confusion about what to do next. I appreciated how they took the time to ensure I felt happy before wrapping things up. It all felt smooth and organised, which put me at ease.

Disappointed that your long term regular customers haven’t been informed that you’ve ended your Skoda franchise.
Could have had an email.
Update 24 Mar 2026:
I have not responded to Mon Motors request for additional information, however will provide more context here:
As a regular customer for many years, purchasing several vehicles from them and associated things such as service plans.
I have always received emails and texts re service reminders, offers and sales of e.g.service plans.
When calling to book my actual service was informed about them no longer having the Skoda franchise and to call Sinclairs, another company now offering it.
So again, my 1 star review relates to not receiving any information from Mon Motors re the changes despite them being able to previously for their benefit.
For not offering my details directly following this review I have been made aware that it may result in this review being removed.
I thought anonymity was a reviewers choice here?

Bristol Audi is brilliant and looked after me well ordering my Q2 very friendly and polite people .

The transaction was handled remotely over the phone. Communication was clear and professional, and I was kept informed throughout. They followed up when necessary, which made the process smooth. While I appreciated their approach, I was disappointed not to receive the free services I’ve had in previous purchases from other Audi centres. This has usually allowed me to budget for the future running costs of this new car. But I guess they had their own reasons for not giving the services to me.

The Mon Motors Seat/Skoda garage in Bristol. Terrible service. Would highly suggest going to a garage where your time and effort will not be wasted. I have had 5 cars from Seat/Cupra and I wouldn’t dare give them another penny of my money. Their service procedure is awful and most of the time they just lie about what work that have done on your car. I had several trips back and forth with an issue that needed urgent attention and every time I was lied to and my time was wasted. One of the trips, I was given a loan car at the start of the day and I said, if it’s going to take a while, I will just go home and come back another time. Nick advised it wouldn’t take long. 3 hours passed, no news so called and was told my car would be looked at soon. Another 3 hours pass and I drove back to the garage from town and my car had not moved. I was then sent home to collect the car another day. Seriously consider spending your hard earned money with this garage as their after car is shocking.

The dealership made the process of collecting my Volkswagen ID.3 straightforward. They took the time to explain everything clearly and answered all my questions, which made things easier for me. The handover was well organised, and Millie was very professional throughout. She also helped resolve some issues with the car, which I appreciated. The collection itself was smooth, and I left feeling confident about my purchase.

I had a positive experience at the dealership. The jacob was welcoming and helpful throughout, answering all my questions without any pressure. He made the process comfortable, even offering coffee during my visit. I appreciated their approach and felt well-supported during the purchase. Happy with how it went.

I recently visited Cardiff Audi to purchase an Audi A1 and felt really looked after during the process. Gareth and AJ took the time to explain all my finance options clearly, which made things a lot easier for me. They were patient and went through everything in detail, answering any questions I had. I appreciated how straightforward it all felt, without any pressure or confusion. The atmosphere was relaxed, which made the experience comfortable and less daunting than I expected. It’s good to deal with people who take the time to make sure you understand what’s on offer. If you’re thinking of buying a car, it’s worth stopping by here.

Purchased a Volkswagen Polo from Mon Motors Volkswagen Gloucester. The process was well organised with regular updates provided, which kept everything running smoothly. Aaron was easy to deal with and ensured all questions were answered promptly. The handover was handled efficiently and included a thorough explanation of the car's features. Very pleased with how everything went.

I've been a long-term customer at Capitol Merthyr and always found the sales team easy to talk to. They took my preferences into account and helped me choose the right car without any pressure. The process felt smooth, and I appreciated how professional yet approachable they were throughout.

I had an excellent experience at Bristol Audi purchasing my Audi A5. Amelia was absolutely brilliant throughout the whole process. She worked tirelessly to find me the perfect car within my budget and kept me updated every step of the way, which really put my mind at ease. It’s rare to feel genuinely valued as a customer these days, but Amelia made sure I felt looked after from start to finish. I couldn’t be happier with both the car and the service I received!

Answered all my questions and ensured I had all the necessary information I needed. Very happy to recommend Mon Motors.

From start to finish, my experience at Bath Audi was fantastic. Klee went above and beyond to help me choose the right car, making sure I felt comfortable and well-informed throughout the process. I ended up with a beautiful Audi A3 that suits my needs perfectly. Even after I drove it home, Klee was quick to assist with a couple of questions I had, which really reassured me as a new owner. It’s clear they genuinely care about their customers, and I wouldn’t hesitate to recommend them!

From the moment I walked in, Millie made the entire process of purchasing my Volkswagen T-Roc an absolute pleasure. She truly listened to what I needed in a car and was so knowledgeable about all the options available. Her professionalism and responsiveness were top-notch, and it was clear she genuinely shared my excitement for the vehicle. Everything was well organised, and I felt looked after every step of the way. It’s rare to come across someone who makes such a potentially stressful experience feel smooth from start to finish – Millie was brilliant!