Was disappointed after the wait not to get my order. The refund responses were understanding and swift by customer service. I didn't get the footballs I ordered because of Indian trade restrict... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Delivery was on time. Ball are the best quality, physically hard to puncture (obviously going to be easier if using a lower quality ball) but overall, a little bias bec mitre is my favourite at the mo... Näytä lisää
Yritys on vastannut
This change to using futsal balls instead of the yellow furry bouncy indoor footballs which didn’t last was well overdue! After debates online with Mitre, I finally decided to place an order for 2x fu... Näytä lisää
Yritys on vastannut
For more than 20 years, I've relied on Mitre's indoor size 4 footballs. Regrettably, I've observed a significant decline in the quality of the yellow felt indoor balls in recent times. The older versi... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä Mitre Sports International
Yrityksen kirjoittama
Mitre is proud of its strong heritage and credibility in football. From our humble beginnings in a leather tannery in Huddersfield, over 200 years ago, our industrial roots have bred a relentless focus on innovation, quality, and craftsmanship.
Always at the heart of the game’s evolution, Mitre was already stitching footballs when the world’s first competition was established in 1888. And now, we’re providing top-class footballs to all levels of the game. From grassroots to the Emirates FA Cup, a garden kickabout to a grueling Sunday league match in the rain. We’re committed to leveling the playing field for all to enjoy the beautiful game, all played with a quality Mitre ball.
We’re a brand you can trust, in those moments that matter, a brand for real football people.
We are Mitre, and we are a different league.
Yhteystiedot
8 Manchester Square, W1U 3PH, London, Yhdistynyt kuningaskunta
- 0330 678 0508
- customerservice@mitre.com
- www.mitre.com
4,3
Erinomainen
895 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Mitre Sports International
Hi MR B DIXEY,
Thank you for your review!
Your satisfaction is our number one priority. We value our customers and are happy to go above and beyond to ensure that the expectations of our customers are met.
If you require any further assistance, please do not hesitate to get in touch.
Thank you,
The Mitre Team!
Horrible Experience with Mitre UK and DHL, Disappointed Xmas for the Boys!
Review from Perth, Australia, a gift supposed to be for Xmas and now we received NOTHING but refund.
Item was supposed to be mailed from Newcastle, UK to Perth, Australia
1. Purchased - 27th Nov 2025
2. Dispatched - 30th Nov 2025
3. Constantly Checking on the shipping status on DHL - No movement at all
4. Checked with Mitre UK - 20 Dec 2025
5. Mitre UK replied on - 22 Dec 2025 said to check
6. Sent follow-up email - 24 Dec 2025 (no response)
7. Sent another follow-up email - 30 Dec 2025
8. Mitre replied on 31 Dec 2025 said still no update from DHL (outrageous) so they will refund as requested.
11 days to check, Mitre UK cannot get result from their logistic supplier, what an efficiency and effectiveness from a local brand, how are you going to excel in today's competitive market with such terrible STANDARD?
P/S: Follow-up on my review, I think Mitre UK pretended to have dispatched my order, but they actually did nothing at all, I bet DHL don't even received the products yet, because Mitre UK OVERSOLD the ball with the quantity they have. (I have all the proofs and screenshots)
A brand / company without integrity is not worth our support, such experience will become W-O-M (Worth-of-Mouth) for sure.
Absolutely pathetic, GOD BLESS Mitre UK.
2. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mitre Sports International
Hi Mason's Dada,
Thank you for your review!
We always encourage feedback from our customers to further enhance the customer experience.
It is disappointing to hear that you are not satisfied with your Mitre Order on this occasion, however one of our customer advisors will be in touch shortly to get this resolved as soon as possible.
If you require any further assistance, please feel free to get in touch. We are always here to help.
Thank You.
The Mitre Team
Ordered a personalised football which…
Ordered a personalised football which looks the part hence the 3 stars. But unfortunately after my boy playing football for 10 minutes his name came off. It’s really not fit for use, more as a display item.
7. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mitre Sports International
Hi CS,
Thank you for your review! We always encourage feedback from our customers to further enhance the customer experience.
It is disappointing to hear that you are not satisfied with your Mitre Order on this occasion, however one of our customer advisors will be in touch shortly to get this resolved as soon as possible.
If you require any further assistance, please feel free to get in touch. We are always here to help.
Thank You.
The Mitre Team
Name peeling at room temperature
Name Peeling and Delivery outside of what is promised. Personalised football opened on Christmas Day and by the 29th it started peeling. Football hasn't even left the house and kept at room temperature whilst away. Personalised name started curling off. Stay clear.
31. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mitre Sports International
Hi Paul,
Thank you for your review!
We are disappointed to hear that your order has not been up to scratch on this occasion, however we would be happy to look into this further and provide some resolution as soon as possible.
Please could you review your reference number so we can locate your order, or alternatively please get in touch with our customer service team who will be able to get this resolved immediately.
We look forward to hearing from you soon.
Kind Regards
The Mitre Team.
Indoor footballs
I have brought 2 of the Ultimatch Indoor Football Yellow/Black and they have been nothing short of shambolic, one ball deflated and was unusable after 2 games of football ( total 2 hours of play) and the other one lasted a couple more games than that. I dont know what has happened to your indoor footballs but they use to be so good and reliable, bring back the cyclone. It just seems like you dont care about indoor balls anymore as theyre poorly made and dont last. Avoid like the plague, although there is very little market out there for indoor balls, these have been the worst yet.
4. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mitre Sports International
Hi Matthew,
Thank you for your review!
We appreciate you bringing this to our attention. We're very sorry to hear the balls you purchased deteriorated so quickly.
We can assure you that all of our balls are quality tested continuously to ensure that we only provide absolute best, but we are extremely sorry that you have been let down by our products.
As always, we would like to thank you for your feedback.
Kind Regards
The Mitre Team
Vastaus yritykseltä Mitre Sports International
Hi Vanessa,
Thank you for taking the time to leave a review! We’re delighted to hear that you’re pleased with the quality of the footballs and the delivery. Customer satisfaction is our top priority, and your feedback reassures us that we are on the right track.
Please feel free to get in touch if you require any further assistance. We are always here to help.
Thank You,
The Mitre Team!
Terrible Football. Worst I’ve purchased.
Purchased $1500 worth of mid range balls.. within 2 weeks they started to peel and split. Within 4 weeks unrecognisable. Appalling quality. Terrible!! Buy elsewhere.
2. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mitre Sports International
Hi Georgios,
Thank you for your review!
We appreciate you bringing this to our attention. We're very sorry to hear the balls you purchased deteriorated so quickly.
Unfortunately we are unable to locate your order in our system. If you placed an order directly from us, please do reach out to our customer service team and we can help advise further.
We can assure you that all of our balls are quality tested continuously to ensure that we only provide absolute best.
As always, we would like to thank you for your feedback.
Kind Regards
The Mitre Team
I have used the mitre indoor size 4…
I have used the mitre indoor size 4 footballs for over two decades.
I’m very sorry to say that the overall quality of the “yellow felt” indoor balls has dramatically reduced over recent years.
Previously, the balls would hold their shape and integrity far longer than the newer models. It is disappointing that whilst the price of the product seems to be steadily increasing the quality of what is being provided has dropped significantly. Unfortunately for us, there are few viable alternatives on the market although we are now looking further afield for other options.
Do better Mitre!!
8. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mitre Sports International
Hi Danny,
Thank you for your review!
We appreciate your long-standing loyalty. We're sorry to hear that the indoor football's quality hasn't met your expectations recently. We value your feedback regarding the product's durability and price.
Your comments will be shared with our team as we continually work to improve our products.
If you are unsatisfied with the quality, we would advise to reach out to the place of purchase to organize a return.
Once again, thank you for your feedback.
Kind Regards,
The Mitre Team.
Purchased a personal name embossed…
Purchased a personal name embossed football. A present for my grandson, and took advantage of the sale price. The item arrived extremely quickly, it was well packaged and a quality football made even more special having his name on it. The football is going in his trophy cabinet, and will make a quality addition to his trophies.and signed footballs.
A well rated company, who I would use again. Thank you!
18. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mitre Sports International
Hi Pete,
Thank you for your review! We are thrilled to hear that you are satisfied with the quality and the value of the products. Our delivery service is one of a kind. Here at Mitre, we only provide the best.
If you require any further assistance, please do not hesitate to get in touch. We are always here to help!
Thank you,
The Mitre Team!
Absolutely wonderful
5. syyskuuta 2025
Vastaus yritykseltä Mitre Sports International
Hi Janey,
Thank you for your review! We are thrilled to hear that you are satisfied with the quality and the value of the products. Here at Mitre, we only provide the best.
If you require any further assistance, please do not hesitate to get in touch. We are always here to help!
Thank you,
The Mitre Team!
Good football
3. syyskuuta 2025
Vastaus yritykseltä Mitre Sports International
Hi Jack,
Thank you for taking the time to leave a review! We’re delighted to hear that you’re pleased with the quality of the footballs. Customer satisfaction is our top priority, and your feedback reassures us that we are on the right track.
Please feel free to get in touch if you require any further assistance. We are always here to help.
Thank You,
The Mitre Team!
I ordered some training gears for my…
I ordered some training gears for my son. Still have not received the full order only received a portion of the order which was odd. After I left my previous review I was asked to leave my details but no one has been in contact yet. I have sent them my order number as well. I would not buy stuffs online from here again.
9. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mitre Sports International
Hi Sumeet,
Thank you for your review!
We are disappointed to hear that you have only received part of your order.
However, one of our customer advisors will be in touch shortly to help provide some assistance.
If you have any questions, please do let us know,
Kind Regards
The Mitre Team
Bad customer service
Ordered two balls, one for a kids' party. Got only one ball delivered (took a week), which I thought was odd, as both were in stock. Waited a few days then emailed customer service. First, they couldn't find my account, so I sent in my order number. Then the next email was a refund. No email as to why it hasn't been delivered, no reason why I'm suddenly getting a refund, and now they just ignore my emails asking what's going on? I didn't ask for a refund, as I still need the ball.
3. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mitre Sports International
Hi Andy,
Thank you for your review! We always encourage feedback from our customers to further enhance the customer experience.
It is disappointing to hear that you are not satisfied with your Mitre Order on this occasion, however one of our customer advisors will be in touch shortly to get this resolved as soon as possible.
If you require any further assistance, please feel free to get in touch. We are always here to help.
Thank You.
The Mitre Team
Great item at the great price.
30. syyskuuta 2024
Vastaus yritykseltä Mitre Sports International
Hi Mr Mihejevs,
Thank you for your review! We are thrilled to hear that you are satisfied with the quality and the value of the products. Here at Mitre, we only provide the best.
If you require any further assistance, please do not hesitate to get in touch. We are always here to help!
Thank you,
The Mitre Team!
Great customer service
4. syyskuuta 2025
Vastaus yritykseltä Mitre Sports International
Hi Helen,
Thank you for your review! Your satisfaction is our number one priority. We value our customers and are happy to go above and beyond to ensure that the expectations of our customers are met.
If you require any further assistance, please do not hesitate to get in touch.
Thank you,
The Mitre Team!
Vastaus yritykseltä Mitre Sports International
Hi Paul,
Thank you for your review!
We are thrilled to hear that you are satisfied with the quality and the value of the products.
Our delivery service is one of a kind.
Here at Mitre, we only provide the best.
If you require any further assistance, please do not hesitate to get in touch.
We are always here to help!
Thank you,
The Mitre Team!
The site has no coupons
The site has no coupons, no taxes are removed, and the cost of the purchase becomes high. depressed
5. syyskuuta 2025
Vastaus yritykseltä Mitre Sports International
Hi Han ,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience didn’t meet your expectations.
While we don’t always have coupons available, we regularly review promotions and offers to provide better value for our customers.
Regarding taxes, these are applied according to local regulations and are unfortunately not something we can remove.
We truly appreciate your input, as it helps us improve.
If you’d like, please reach out to our support team so we can look into your order in detail and see if there’s anything we can do to make things better.
Kind Regards
The Mitre Team
Vastaus yritykseltä Mitre Sports International
Hi ALP,
Thank you for your review! Your satisfaction is our number one priority. We value our customers and are happy to go above and beyond to ensure that the expectations of our customers are met.
If you require any further assistance, please do not hesitate to get in touch.
Thank you,
The Mitre Team!
Still best around but loyalty and quality are slipping.
Mitre for me always have good (although slowly getting worse) footballs and they are probably the best.
However they don’t show much loyalty, returning customers are not given any reward at all. I have bought over 100 footballs in the last 3 years and you don’t even get a discount for returning. I have had a few discounts from other companies so might be worth trying something new.
5. syyskuuta 2025
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