AVOID, AVOID, AVOID. This was a total car crash experience for us. Terrible standards of cleaning, cobwebs left everywhere… I think they must have gone for a long lunch somewhere. Biggest disappointme... Näytä lisää
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I booked Mel's Cleaning Service to clean a house my daughter had just purchased. I am less than a week post-op and I just couldn't clean it myself. It should be noted that the house was filthy. It had... Näytä lisää
Yritys on vastannut
As a family we've struggled alot over the last few months, maybe even years. Life has got to much, health issues and life events have taken their toll and our house became neglected. Mels... Näytä lisää
Yritys on vastannut
Will definately be using these again. Very professional, punctual and pleasant organised by team leader Missy. A very friendly approach and work ethic. Was very easy to book convenient times around ow... Näytä lisää
Yritys on vastannut
4,2
Hyvä
693 arvostelua
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AVOID
AVOID, AVOID, AVOID. This was a total car crash experience for us. Terrible standards of cleaning, cobwebs left everywhere… I think they must have gone for a long lunch somewhere. Biggest disappointment and waste of money I’ve ever spent. Save your money, this company doesn’t know the standards of cleaning that most would adhere to. AVOID!!!!
3. elokuuta 2026
Oma-aloitteinen arvostelu
Highly recommended.
I booked Mel's Cleaning Service to clean a house my daughter had just purchased. I am less than a week post-op and I just couldn't clean it myself. It should be noted that the house was filthy. It had been over crowded with furniture, people and dogs, and was clearly impossible to keep clean in the circumstances. There was thick dust everywhere and the carpets were in poor condition. The smell of dogs was evident. We booked the "post tenancy" option with carpet clean. The two cleaners turned up on time and were absolutely lovely. They spent 6 hours at the property (12 hours total labour) and called my daughter back to sign off their work. She was thrilled, as was I when I visited in the evening. The house smelled fresh (and faintly of damp carpet, which was expected, and fine). The carpets looked new, and I was genuinely amazed! The house had been cleaned from skirting boards to ceilings. The kitchen cupboards were white inside, which was a miracle, especially the cupboard under the sink. Even the back door, which was stained black by years of dogs rubbing against it, was white again. We were delighted by the friendly and efficient service we received and highly recommend Mel's to anyone in the area.
4. elokuuta 2026
Vastaus yritykseltä Mels Cleaning
Thank you so much for taking the time to leave such a thoughtful and detailed review. It genuinely means a great deal to everyone here at Mel's Cleaning.
Firstly, we hope your recovery from surgery is going well and that you're taking things as easy as possible.
We're absolutely delighted that both you and your daughter were so pleased with the results. It sounds as though the property presented quite a challenge, so it's especially rewarding to know that our team exceeded your expectations. We'll be sure to pass your kind comments on to the two cleaners who carried out the work—they'll be thrilled to know their hard work and attention to detail were so appreciated.
There's nothing more satisfying for us than transforming a property and handing it back looking, smelling and feeling fresh again, ready for a new chapter. Knowing that we could take one worry off your shoulders during your recovery makes your feedback even more meaningful.
Thank you once again for placing your trust in us and for recommending Mel's Cleaning. We wish your daughter every happiness in her new home, and we wish you a continued smooth and speedy recovery.
Great Service
We recently booked a full after-builders clean in Ipswich and I can say, without hesitation, that the entire experience exceeded expectations from start to finish.
From the outset, the booking process was refreshingly straightforward. Everything was clearly laid out, easy to understand, and handled with impressive efficiency. There was no unnecessary back-and-forth, no ambiguity—just a smooth, well-organised system that made securing the appointment effortless. In an industry where communication can often be patchy at best, this was a real standout.
Communication throughout was equally excellent. Every query was responded to promptly and professionally, and we were kept fully informed at each stage. It gave a strong sense that this is a company that values both its time and the customer’s—something that is increasingly rare.
As for the clean itself, the results were nothing short of superb. Anyone who has dealt with post-construction dust and debris will understand just how stubborn and pervasive it can be. Yet the team tackled it with absolute precision and care. Every surface was left immaculate—cupboards, skirting boards, fixtures, fittings—nothing was overlooked. The attention to detail was exceptional, and the property was transformed from a building site into a pristine, move-in-ready space.
What also deserves special mention is the value for money. Given the scale of the task and the standard of finish achieved, the pricing was more than fair—indeed, very competitive. It is clear that this company has struck that rare balance between high-quality service and sensible pricing.
All in all, this was a thoroughly professional, well-executed service delivered by a team that clearly knows exactly what they are doing. I would not hesitate to recommend them to anyone requiring an after-builders clean, and we will certainly be using them again in the future.
15. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mels Cleaning
Thank you so much for taking the time to leave such a thoughtful and detailed review. Receiving feedback like this genuinely means a great deal to both our office team and the cleaning operatives who work incredibly hard behind the scenes to deliver consistently high standards.
After-builders cleaning is one of the most demanding types of cleaning there is, particularly following extensive works where fine dust and debris seem to find their way into absolutely every surface, crevice and cupboard imaginable. It therefore means a great deal to hear that the end result exceeded your expectations and that the property was left in the pristine, ready-to-use condition you had hoped for.
We are especially pleased that you found the booking process straightforward and well organised. We place enormous emphasis on communication, clarity and efficiency from the very first enquiry because we fully appreciate how stressful renovation and construction projects can often become. The last thing any customer needs at the end of a build is uncertainty, poor communication or avoidable delays when arranging the final clean. Your comments regarding the responsiveness of our office team are therefore particularly appreciated and will be shared with everyone involved.
Your remarks concerning the attention to detail shown by the cleaning team are also hugely valued. Proper after-builders cleaning requires patience, experience and a very methodical approach, and we are delighted that this was reflected in the finished result throughout the property. It is always our aim to transform what can often feel like a chaotic post-construction environment into a clean, fresh and welcoming space that clients can finally enjoy.
We are equally grateful for your comments regarding value for money. We work extremely hard to keep our pricing sensible and competitive whilst still allowing us to dedicate the appropriate amount of time, labour and resources required to complete these specialist cleans properly. Striking that balance is incredibly important to us.
Thank you once again for your recommendation and for placing your trust in Mel’s Cleaning. It was an absolute pleasure assisting with your after-builders clean in Ipswich, and we very much hope to be of assistance again in the future should you ever require our services.
With best wishes,
The Mel’s Cleaning Team
Three lovely gentlemen Thomas, Leo and Freddy
Three lovely gentlemen Thomas, Leo and Freddy came today. They worked incredibly hard non stop. I was very anxious and they understood this and made me feel better.
Now my flat is clean, there's loads of space and it smells lovely.
It was well worth the money because I would never have been able to do it myself and my mental health and addiction problems would probably have resurfaced.
I'm a happy and less anxious bunny.
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mels Cleaning
Thank you so much for taking the time to share such a heartfelt review; it truly means a great deal to all of us.
We’re absolutely delighted to hear that Thomas, Leo and Freddy made such a positive impression. They take great pride not only in working hard, but in approaching every situation with care, understanding and respect, so it’s wonderful to know they helped you feel more at ease throughout the day.
We also really appreciate your openness in sharing how you were feeling beforehand. Situations like this can feel overwhelming, and it’s exactly why we aim to create a calm, supportive and completely non-judgemental environment for every client. Knowing that you now feel happier, less anxious, and able to enjoy your space again is the best possible outcome we could hope for.
Thank you again for trusting us to help, it was genuinely our pleasure. Should you ever need us in the future, we’ll be here for you.
Reliable, Understanding, and Highly Professional
I had to arrange an extreme cleaning service for a relative in the UK who had fallen into very difficult circumstances managing their home. It’s a large, older house and had become extremely cluttered, so this was not a straightforward job.
I reached out to Mel’s Cleaning and was impressed by how quickly they responded. As I’m based in the US, I expected it to be complicated, but everything was handled smoothly and professionally from start to finish.
What stood out most was their understanding and completely non judgmental approach toward my relative. They treated the situation with genuine care and respect, which meant a great deal.
The team who carried out the work did an amazing job, and the office staff were consistently helpful and reassuring throughout.
I’m very grateful for their help and would absolutely recommend Mel's Cleaning to anyone needing this kind of service.
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mels Cleaning
Thank you so much for taking the time to leave such a thoughtful and generous review — it truly means a great deal to all of us.
We fully appreciate how difficult and sensitive situations like this can be, particularly when you are coordinating everything from overseas. The trust you placed in us to support both you and your relative is not something we take lightly, and we are genuinely pleased that we were able to make the process feel smooth, straightforward, and well-managed from afar.
Your kind words regarding our team’s approach are especially appreciated. We firmly believe that every situation should be handled with discretion, empathy, and complete respect, and it is heartening to know that this came across in the way we supported your relative. Circumstances such as these are never simply about cleaning — they require understanding, patience, and care — and your feedback reassures us that we are delivering on those values.
We are also delighted to hear that both our office team and on-site cleaners were able to provide consistent support and reassurance throughout. We work hard to ensure that communication is clear, responsive, and reliable at every stage, particularly when clients are managing arrangements from a distance.
It was an absolute privilege to assist you, and we are very grateful for your recommendation. Should you or your family ever need our help again in the future, please do not hesitate to get in touch — we would be more than happy to assist.
With our sincere thanks and very best wishes from everyone here at Mel’s Cleaning
Would not recommend
I recently used this company for a full clean ahead of a new tenancy and unfortunately had a disappointing experience.
The clean was booked as an end-of-tenancy service, and I had clarified in advance that the property was a new build requiring a post-construction clean. I was advised this would be fine within the booked time.
On inspection, there were a number of areas that had not been cleaned to the standard I would expect, including visible dust and debris in cupboards, marks and residue on surfaces, and general finishing issues throughout. I raised several points at the time, some of which were addressed while I was present, but others only became more apparent on closer inspection afterwards.
I also noted concerns regarding damage and marks to finishes that were not present prior to the clean, which has since required rectification.
During the clean, I observed the team wearing outdoor shoes throughout the property, including on new carpets and flooring, without protective covers. For a new build property, I would expect this basic standard to be followed, and this contributed to my concerns around debris being spread during the clean.
The company’s position is that I signed a satisfaction form on the day and that this constitutes full acceptance of the work. While I understand their reliance on this, I did note outstanding snags at the time and did not feel the subsequent complaints process fully took into account the detail and evidence I provided.
I would expect the company may respond to dispute this review, however this is an accurate reflection of my experience.
As a landlord, I have used a number of end-of-tenancy cleaning services previously, and this service did not meet the standard I have experienced with other providers.
Overall, I did not feel the service met the expected standard for this type of clean, and I was disappointed with how the complaint was handled. I will not be using this company again.
Based on my experience, I would not recommend this service.
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mels Cleaning
Thank you for your review.
We are, of course, disappointed to read your comments; however, it is important that we provide some factual context for the benefit of prospective customers who may read this.
This booking was completed in accordance with our standard procedures, which include inviting the client to carry out a full on-site inspection at the conclusion of the clean. On this occasion, you attended the property, undertook that inspection, raised a small number of minor points, and those were addressed immediately by our team whilst still in attendance.
Following this, and after being expressly advised to do so only if you were entirely satisfied, you signed our completion form confirming that you were completely satisfied with the service provided. This document represents the contemporaneous record of the condition of the property at the point of completion and acceptance.
It is therefore important to note that the position set out in your review differs materially from what was recorded and agreed at the time. In particular:
• The issues described in your review relate to open and visible areas which would reasonably have been identified during the inspection process that you undertook on-site;
• The only matters raised during that inspection were minor in nature and were resolved immediately; and
• No substantive concerns regarding damage, widespread cleaning deficiencies, or unacceptable standards were recorded at the time of sign-off.
We also note that a number of the concerns referenced in your review were raised only after completion and departure from site. As with any service of this nature, contemporaneous inspection and sign-off are critical, as they provide both parties with clarity and the opportunity to address any points there and then—which, in this case, was done.
With regard to the nature of the service, whilst it was mentioned that the property was a new build, the booking remained within the structure of a standard clean with a defined time allocation. No revised scope for a specialist post-construction clean was agreed. Expectations must therefore be aligned with the service contracted.
In relation to the points concerning footwear, our teams follow established working practices and, as part of our process, floors are cleaned as the final stage of the visit, including mopping on exit to ensure the property is left in a clean condition.
We also carefully reviewed the photographic material provided following the clean. In our view, this material does not evidence the level of deficiency described, nor does it demonstrate damage attributable to our attendance. This position is supported by our own time-stamped completion photographs and internal records.
It is also relevant to note that, notwithstanding the above, the resolution sought was a full refund of the service fee. Given the minor nature of the issues raised at the time, their immediate resolution on-site, and the subsequent signed confirmation of complete satisfaction, such a remedy is not proportionate to the circumstances.
Finally, with respect to the complaints process, we responded in detail and in accordance with our published Terms and Conditions, which form part of the service agreement. These clearly set out the role of inspection and sign-off in confirming completion of the works.
We fully appreciate that expectations can vary, and we regret that you feel dissatisfied. However, based on the contemporaneous evidence, the service was delivered in line with the agreed scope and was accepted as such at the time.
For prospective customers reading this review, we would emphasise that we operate a transparent process which includes on-site inspection and customer sign-off to ensure clarity and satisfaction before departure.
We wish you all the best going forward.
Excellent
The men came in and spent the whole time doing exactly what they were supposed to do. Very focused, very disciplined. They respected my instructions and were very polite. Couldn't have done a better job. We're very grateful and very happy to recommend them.
5. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mels Cleaning
Thank you so much for taking the time to share such a wonderful review.
We’re absolutely delighted to hear that you had such a positive experience with our team. It’s especially rewarding to know that you noticed how focused and disciplined they were throughout the job. We place a great deal of importance on professionalism, attention to detail, and staying fully committed to the task at hand, so your feedback truly means a lot.
We’re also very pleased that the team respected your instructions and conducted themselves in a polite and courteous manner. We understand that inviting people into your home or workspace requires trust, and we never take that lightly. Treating our customers with respect and working in line with their preferences is something we actively encourage and expect from everyone on our team.
Hearing that you feel we “couldn’t have done a better job” is incredibly encouraging. Your gratitude and willingness to recommend us are the highest compliments we could receive. Reviews like yours not only motivate our team but also help other customers feel confident in choosing us.
Thank you again for your kind words and recommendation. If we can ever assist you again in the future, we would be more than happy to help.
I can not have been more impressed with…
I can not have been more impressed with the service provided. The 3 staff team were amazing. The flat looks amazing now. Thank you
23. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mels Cleaning
Thank you so much for taking the time to leave us such a lovely 5-star review. We’re absolutely delighted to hear how impressed you were with the service and that the flat is looking amazing now!
Our team works incredibly hard to deliver the best possible results, so it’s wonderful to know that the three staff members made such a positive impression. Feedback like this really means a lot to them and to us as a company.
Thank you again for choosing our service and for your kind words – they truly make our day. We’d be more than happy to help you again in the future whenever you need us.
What a great job
What a great job of the deep clean of the house Mel’s team did. Very happy with everything, even the fridge and oven came up like new, which was amazing. Thomas, Freddie and Leo were very thorough, polite and friendly. I was concerned about paying upfront but it was fine. There was good communication with Mel’s throughout. I would definitely use this company again.
20. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mels Cleaning
Thank you so much for your lovely 5-star review! We’re thrilled to hear you were happy with the deep clean and that the fridge and oven came up like new ✨We’ll be sure to pass your kind words on to Thomas, Freddie and Leo – they’ll really appreciate it. We’re also glad the communication and payment process put you at ease. Thanks again for choosing Mel’s team, and we’d be delighted to help you again in the future!
The team could not be more accommodating
The team could not be more accommodating. Excellent communication through the epic week long clean. Thank you!
5. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mels Cleaning
Thank you very much, Philippa, for taking the time to leave such a wonderful review and feedback.
It was certainly an “epic” undertaking, involving coordination across multiple time zones and careful execution, and we’re delighted that everything came together so successfully. Knowing that you—and the recipients of the work—were completely satisfied means a great deal to us.
Your kind feedback will be shared with the team who attended the property, and everyone here at Mel’s Cleaning is thrilled that the job went so well.
The gentlemen who cleaned our house…
The gentlemen who cleaned our house today did an excellent job. They were thorough in their cleaning and so polite and positive in their attitude. I recommend them for anybody in need of a spring clean: lovely, hardworking and pleasant people.
4. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mels Cleaning
Thank you very much Siobhan for finding the time to leave us such a lovely positive review and great feedback.
Your comments have been passed onto the team that attended the property and they naturally are super-chuffed, as we all are here at Mel's Cleaning.
Your recommendation of our service means a great deal to us and we can not thank you enough for this endorsement.
Once again, MANY thanks for leaving us a review!
Hi currently machine no 3 is saying …
Hi currently machine no 3 is saying out of order seems like is broken location M30 shell v power station please can u attend to this thanks.
9. marraskuuta 2025
Oma-aloitteinen arvostelu
Highly recommend this company
Highly recommend this company - very professional and worth every penny. They arrived exactly when they said they would and got far more done in the time than I had expected. Two friendly ladies bustling around which was very much appreciated. As I say can’t recommend enough - well done Mel’s Cleaning. Will def be using you again. Thank you.
26. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mels Cleaning
Thank you very much Jayne for finding the time to leave us such a glowing review and positive feedback around our service. You kind words have been relayed to the team that came to the property both of whom are rightly delighted by your feedback and compliments.
Your recommendation and acknowledgement of the value for money our services provide are both very much appreciated. We constantly strive to deliver an outstanding, efficient and cost-effective service and have these acknowledged by you is simply wonderful!
Once again, MANY thanks for your review Jayne.
Recommended
Clear communication and quick response. Mel's Cleaning has a great team - professional and friendly. If you want a good job done, I recommend!
22. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mels Cleaning
Thank you very much Joanie for finding the time to leave us such a lovely review and to recommend our services too. Both are highly appreciated by everyone here at Mel's Cleaning.
Your kind words have been relayed to both the office team and the operatives that attended the property and are naturally super chuffed by your feedback.
Once again, MANY thanks for leaving us a review.
Great deep clean after long term…
Great deep clean after long term holiday guests departed. Efficient and thorough service from friendly respectful cleaners. Really happy.
26. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mels Cleaning
Thank you very much Dee for finding the time to leave us a positive review and feedback around your experience in using our service.
We are delighted that you found our service efficient and thorough and our operatives both respectful and friendly - all of which has been relayed to them.
Once again, MANY thanks for your review it is greatly appreciated by everyone here at Mel's Cleaning.
AVOID AT ALL COST
AVOID AT ALL COST. Paid £450 for an end of tenancy clean. The house is still filthy. Not sure if they know what a hover is. Fridge not cleaned. Conservatory not cleaned. Cupboards not cleaned. I have sent pictures to get an email back basically saying tough luck. I have sent pictures and told they aren’t good enough quality to back my case. Told me there’s nothing else they will do and the matter is closed not offered to come back nothing. I will be going down the legal route to get funds back as landlord refusing to take house back until re cleaned so got to pay another company.
Edited to answer reply:
This to me shows exactly who you are as a company. You showed up over an hour and a half late I had to contact you to find out where you were. My client paid for an 8 hour clean you weren’t there 8 hours as you didn’t arrive until nearly one and magically at 8:04 you text me to say you were done. My client has 3 young children so how do you expect her to go to the house at that hour where you were meant to arrive at 10? The pictures I re sent you (you fail to mention this) clearly show that it hadn’t been cleaned. Also I was unable to download the pictures you sent so clearly a problem your end. Why not be normal and send the pictures in an email not using ‘collect’. Regarding the conservatory I specifically requested in my first correspondence with you that the conservatory roof blinds are cleaned so surely you would think that would mean above head high?
I have summarised the shocking service from you in this review not gone into every last detail. Yes I sent every single one of those text messages (great that you have the time to copy and paste every single one, breach of confidentiality there as I hadn’t given you permission to share my messages with the world). Also seems that we are not the only people who have had bad service from you. Upstairs was absolutely fine which is why I didn’t make one comment about upstairs did I? Also finding it a little suspicious that for a ‘large’ company you don’t have a phone number that actually lets you talk to a member of your staff just an automated message sending you to your website. Thanks to your useless staff my client is going to have to pay someone else to clean what you clearly couldn’t be bothered to.
12. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mels Cleaning
It is very regrettable when customer's are unable or unwilling to accept their own failings, and this reviewer is a case in point.
At the time of booking we direct clients to our copious and clear FAQs that we believe will answer every question we've ever been asked. - sadly this reviewer failed to read these!
We make it CRYSTAL CLEAR that we do NOT work above head height unless specifically requested - sadly this did not register and the conservatory areas that exceeded head height were not cleaned.
We also make it CRYSTAL CLEAR, not only in our FAQs but in our TS&Cs AND we repeat it in the booking confirmation:
'Please be aware that should you be unable to attend, inspect and sign off the cleaning as being totally satisfactory, using our customer satisfaction form immediately after the works have been completed then you confirm you are happy for the cleaning to be completed as scheduled and that once the time booked is completed we have fulfilled and satisfied our contractual obligations.'
We were sadly forced to add this clause to all our bookings as there are way too many scurrilous, lying and cheating chancers that seek to get their money back or make threats around 'court action' or to leave nasty reviews if we don't refund them.
When it comes to the quality of the cleaning, our very high resolution images (there's 40 or so) show that we thoroughly cleaned a very tired and shabby property. This reviewer sent us teeny low resolution images of a very worn wooden floor and long shots of cabinets and then expected us to refund all her fees. sadly, this isn't happening as we did a great job.
Had this reviewer attended the property, as we recommend, at the end of the cleaning and had there been any REAL problems, we would have sorted them out, but of course she chose not to.
And now there's this nonsense about the landlord. Again, this reviewer would be well advised to read up (yes, READ!!!) on tenant and landlord legislation rather than fire off negative reviews laden with half truths and circumlocution of the real issue/s.
What was very telling was the stream of text messages we received before we revealed our high resolution images, they came one by one:
I need a response within the next 20 minutes
I would rather a full refund and get someone else
Seems to be a problem in every room
One of the reception rooms hasn't been dusted at all
None of the cupboard fronts have been whipped (SIC) down. Some of the insides of cupboards haven't been touched
The landlord has said you need to come back and do it again
This is shocking service
This list has now been distilled down into the nonsense contained in this review, and as we said very politely to this reviewer twice - we are sorry but we are unable to assist you further.
Mental health deep clean no judgement
We needed a last minute mental health deep clean. Life had been lifing and we needed help.
Communication was excellent from the first contact, to the end. They were supportive in ensuring we could access the services they offered.
On the day two wonderful gentlemen turned up.
They worked hard throughout their allotted time.
They were fast but didn’t let speed affect their thoroughness
We never felt judged everyone from my first email to the gents leaving were professional and kind.
It was difficult for us to reach out for help, we just wish we’d done it sooner.
We will be using them again in the future.
We fully recommend anyone who needs extra help but is embarrassed please don’t be reaching out was the best thing we did. Thank you all at Mel’s cleaning.
30. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mels Cleaning
Thank you very much Claire for not only making the time to leave us such a positive review and feedback but also for your endorsement and recommendations of our service. Your kind words have been relayed to the team that attended your home and they are obviously delighted by your comments.
We constantly strive to deliver an outstanding service built upon clear communication, a trojan work ethic, compassion and understanding and we're absolutely delighted that we've delivered on all of these!
We are delighted that we have been able to assist you to regain the enjoyment of your home and we all wish you well for the future, you were a joy to work with Claire.
Once again, MANY thanks - your review is VERY much appreciated by the entire Mel's Cleaning team.
I booked a 16-hour deep clean and…
I booked a 16-hour deep clean and organisation service with Mel’s Cleaning and was left extremely disappointed. While the carpet cleaning was well done and the cleaners were polite and friendly, the rest of the service fell far below expectations.
Despite providing written instructions and drawer organisers, only one wardrobe and a couple of drawers were organised — nowhere near what was agreed. The oven was left in poor condition (despite being included in the scope), mirrors and shower screens were streaky, and a shower door was left not closing properly. I also specifically asked for the bathroom grout to be cleaned, which was completely missed.
I was working late and couldn’t be home to check the clean in person — but the team also left an hour early and leaving me no chance to go through the walk through.
When I raised these issues with the company, they dismissed my concerns, denied responsibility, and refused to offer any form of resolution. Their reply leaned heavily on their terms and conditions, ignoring the fact that much of the work simply wasn’t completed.
Under the Consumer Rights Act 2015, all services in the UK must be carried out with reasonable care and skill and match what was promised. That legal responsibility doesn’t disappear just because the customer isn’t present at the end. What I received was rushed, incomplete, and handled poorly when I raised concerns.
I paid a premium price expecting a thorough and professional service. Sadly, this experience has left me feeling disappointed and let down. I would not recommend Mel’s Cleaning based on this
Edit to respond to reply 27/07/25:
Hi Mel’s Cleaning,
Thank you for your response.
I want to clarify that I only left this review after waiting for a reply to my most recent email, which I am still waiting on. Your last email indicated you didn't want to communicate further. It’s disappointing to receive a detailed public response here before receiving any further communication directly.
While you have highlighted the grout cleaning point, that was just one of several areas I was unhappy with. I raised it with the team in person on the day, but more broadly, the organisation of drawers and wardrobes, oven cleaning, and finishing details like mirrors were not completed to the standard I was expecting from a deep clean.
I also have photographic evidence showing that key parts of the service outlined in the booking confirmation were not fulfilled. It seems there may be a difference in expectations around what a “deep clean” includes, but I based mine on the scope provided and the time booked.
Throughout this process, I’ve tried to communicate politely and constructively. I believe a partial refund would have been a fair and reasonable resolution. Unfortunately, due to the lack of a satisfactory response or resolution, I’m now considering pursuing the matter through small claims court.
I’m not someone who takes to reviews to deface a company without just cause — in fact, I likely would have left a positive review had my emails been properly acknowledged and some accountability taken.
23. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mels Cleaning
Thank you for finding the time to leave us a review. We are pleased that you were happy with the quality of the carpet cleaning and that you found our operatives polite and friendly, but are naturally disappointed that you felt that our service fell far below your expectations.
You had engaged in an email exchange with us around some of the points you raise in this review. However before we were able to garner a response to your criticisms from the team who completed your booking, and subsequently communicate further with you, you chose to publish this rather unfair review as there are MANY omissions in it. We postulate that said omissions are in order to maintain your damning narrative of our alleged shoddy work. For example, you failed to mention ‘grout cleaning’ in your booking request, the details of which were reconfirmed to you by way of a confirmation of the booked service. Had this been mentioned we would have advised you, as we do with ALL clients’ who request it, that it is unlikely to be effective. Furthermore, you also fail to mention that we clearly state both in our terms and conditions and subsequently in the booking information sent to you that:
1. If you are unable to do a walkthrough of the property after the cleaning has been completed it is deemed that all works have been concluded to a satisfactory standard, and:
2. That we make NO guarantee that in the time booked ALL works will be completed
You have also failed to mention that in two of your emails you canvased us for a partial refund.
We provided you with high resolution post-cleaning images that are at some considerable variance to the assertions in your review. We made it crystal clear from the outset how our service works and the extent of the service, particularly in regard to the booked time, the acceptance of our terms and conditions and the limitations therein. It is regrettable that you felt the need to submit a highly negative review before we were able to conclude our email exchanges with you but this, of course, is entirely your prerogative.
Once again, we are sorry that you have been disappointed by our service and that your expectations were not met
Great communication throughout and my…
Great communication throughout and my kitchen was cleaner than my landlord gave it to me. Honestly would recommend, the place is spotless
24. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mels Cleaning
Thank you very much Ismail for leaving us such a lovely review. Everyone here at Mel's Cleaning are delighted that you would recommend us - we couldn't ask for more!
We have relayed your comments back to the guys that attended the property and they are obviously truly chuffed too. Once again, MANY thanks.
1 million stars plus for this company
If I could give this company and especially Fred and Leon a million stars I would, these two extremely professional kind, non judgemental men have literally changed my life in a day, they turned up on time sat where they could and worked out a plan to transform my flat from un-livable to a home, every step of the way they involved me, fyi they travelled from Luton to Chester with 12 hours notice actually 2 of the funniest people I have met and the first time I have smiled and laughed in 2 years, they are absolutely amazing, I can not recommend this company enough, they have an amazing very quick service and the workers literally do not leave anything not cleaned, these two have helped me so much with my mental health and I can finally live my life properly, there will never be enough words to thank Mel and her team, really life changing and life saving, I could go on for hours, again thank you you don't know what you actually did for me xxxx
10. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mels Cleaning
Thank you so very much Gemma for leaving us such a lovely review and positive feedback around your experience of our service. You very kind words have been passed onto the team and they are naturally delighted!
We constantly strive to not only do a great job but to exceed our clients' expectations and we are so glad that we have for you. We all hope that you can restart enjoying your home and wish you all the b=very best for the future.
Once again MANY thanks.
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