We've been getting milk delivered from McQueens Dairies for 10 weeks now and it's been brilliant! Milk is always the one thing we go to the shop for and end up spending more money and leaving with mor... Näytä lisää
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After a rocky start everything is sorted now. Deliveries are on time and the products are lovely. It's great that doorstep deliveries are continuing as the milk is far tastier than the supermarkets an... Näytä lisää
Error in delivery ie extra left easily resolved at no extra cost to me. Excellent customer service. Portal very easy to use when need to make changes to weekly orders. Delivered VERY early. Delicious... Näytä lisää
Yritys on vastannut
Maniac old bald man driver in a mcqueen dairy van. Aggressive driving tailgating at 70mph and cutting people off on roundabouts then btake checking. Aggressive. A77. Number plate Sg71 tnj. Terrible... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä McQueens Dairies
Yrityksen kirjoittama
McQueens are Bringing it home every time, with our doorstep delivery of milk, eggs, juice, all arriving fresh from our dairy before 7AM.
We provide easy sign-up milk delivery service, alongside a range of complimentary products including non-dairy milk alternatives and cream. Milk is available in reusable, recyclable glass bottles and non-dairy alternatives including oat, soya, coconut, and lactose-free milks are also available.
Founded in 1995, McQueens Dairies are a third-generation family business with over 25 years of delivering the freshest dairy to your door. All the milk from McQueens own dairy is delivered by local drivers, serving and supporting local communities all across the UK, serving over a quarter of a million households! Get your milk delivered 🥛 Explore Vitamin D milk ☀️ Socials/Key links 🤳🏻
At your doorstep for 7AM
Delivering in all conditions, all year round!
At McQueens Dairies, we deliver to thousands of doorsteps every night, with the promise of some of the freshest product in the country, at your door before you wake up for your morning coffee.
Yhteystiedot
20 High Craighall Road, G4 9UD, Glasgow, Yhdistynyt kuningaskunta
- 0330 555 5588
- hey@mcqueensdairies.co.uk
- www.mcqueensdairies.co.uk
3,9
Hyvä
25 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 48 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Helpful & Polite
We have not tried the products yet, however Richard was very helpful over the phone, got the payment set up, and I am looking forward to receiving my milk & orange juice! Richard was very polite, and very helpful. Thank you!
11. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä McQueens Dairies
Hi Lorna,
Thank you for joining your local milk round and for leaving us such an amazing review! 🥛🙌
It's great to hear that Richard was helpful over the phone setting up your payment method and account. We're thrilled to hear that he was polite as that is exactly what we strive for our customer service team. We will surely pass your kind words to him! 😊
Thanks again for joining us and hope you enjoy your first delivery! ✨🚚
THANK YOU
Admittedly, I haven't tried any of the products yet—as our journey with them is just beginning—but I would like to commend the customer service approach for its courtesy, competence in selecting products for us as new clients, and reliability. This applies especially to Jake, with whom we discussed our nutrition plan over the phone.
11. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä McQueens Dairies
Hi there! 👋
Thank you so much for taking the time to share your 5⭐ experience with Jake. 🤩💫
We are delighted that Jake was able to assist you in the way he did. We will make sure to pass along your kind words to him. ☺️🙌
Great to have you on board and we cannot wait for that first delivery with you. 🤗👏🥛
Deliveries are great but if you want to…
Deliveries are great but if you want to cancel beware the hard pushback.
Also i had overpaid, not much £2, asked for it back and omg the customer service went out the window.
Didnt get it back, in the end told them to keep it and use it on training.
11. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä McQueens Dairies
Hi Anne,
Thank you for taking the time to share your feedback. We are very sorry to hear about your recent experience with us. This is certainly not the level of service we strive to provide.
We're pleased to hear that you were happy with the delivery service itself, but we're disappointed to learn that you experienced significant pushback when requesting to cancel your account. While our team may try to understand the reasons behind a cancellation and offer solutions where possible, it is never our intention to make customers feel pressured after they have made their decision. We apologise if this was the impression you were left with.
It is also particularly concerning to hear that you believe you were overcharged by £2 and that, after requesting a refund, the issue was not resolved. We understand how frustrating this must be, and we would like the opportunity to investigate the matter further and ensure it is addressed appropriately.
To help us look into this, we have reached out for further information and hope to hear back from you soon. We are keen to get this sorted for you as quickly as possible.
Once again, we sincerely apologise for the inconvenience and frustration caused. Thank you for bringing these concerns to our attention, and we hope to resolve this matter for you shortly.
Kerr called me and was very polite and…
Kerr called me and was very polite and helpful. He solved the issue I had about setting up a direct debit.
I like that I can order twice a week and that I can swap and change items as and when I need to.
11. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä McQueens Dairies
Hi Margaret! 👋
Thank you so much for your lovely 5⭐ review! 🤩💫
Delighted to hear that Kerr was able to assist with your direct debit in a polite and helpful manner. 🤗👏
Great to have you on board and we love to hear you are looking forward to your deliveries twice a week. 😁🥛
The advisor that called me was great…
The advisor that called me was great help and very polite and explained everything I had to know looking forward to my first delivery
11. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä McQueens Dairies
Hi Kelly,
Thank you so much for the amazing review! We're delighted to hear that our customer service was a great help, explaining everything politely and efficiently. That's exactly what we aim for! 😊✨
Thanks again for joining our local milk round! We look forward delivering to you! 😁🙌
Very easy to set up account
Very easy to set up account. Phone conversation was helpful regarding ordering explanation….
11. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä McQueens Dairies
Hi Paul! 👋
Thank you so much for taking the time to share your 5⭐ experience with us. 🤗✨
We are delighted to hear that our team were able to assist in getting your account set up. We look forward to many farm-fresh deliveries to come. 😁🥛
Great to have you on board supporting local milk deliveries with McQueens. ☺️👏
It just makes all the difference
It just makes all the difference. Waking up to fresh milk is a game changer for me. Always there , always on time and always fresh. You do not realise the difference between fresh and supermarket milk until you have a fresh glass bottle of semi skimmed in your hand. Absolutely delicious
9. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä McQueens Dairies
Hi Catherine! 👋
Thank you so much for such a lovely 5⭐ review! 🤩💫
How much better does the farm-fresh milk hit out of a glass bottle? 😄🥛👏
Amazing that you are enjoying waking up to the sight of farm-fresh milk on your doorstep. It really is the best way to start to the day. 🤗✨🌄
Direct Debit Debacle
Loved the milk, you should try it, so much better. Loved the service. Loved the fact that we were helping real farms not supermarkets
So why get one star?
Our Direct Debit goes out on the first of the month. This month Aug 26 the first is a Saturday.
We pay by direct debit thus cannot fall behind.
So my surprise to find “my account had exceeded its payment terms” we owe £7:02 not because of anything we did, but because they did not take the money on the following Monday. I had just arrived home from working away.
The Email I received was quite aggressive in tone for something that is not our error.
Quite burst the bubble for me to be honest.
Have a look on the internet there are quite a few messages out there so you can formulate your own views. Your customer service needs a complete overhaul.
10. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä McQueens Dairies
Hi Pete - Thank you so much for sharing your experience with us. We are sorry to hear that what started as a positive experience with us was let down with this direct debit issue.
We understand how frustrating this would be, given how smoothly things were running with deliveries and payments.
We want the chance to review your experience to see what caused this and get this matter rectified ASAP.
We have sent across a request for more information that will allow us to further evaluate your time with us and pinpoint what exactly went wrong. This means that we can investigate this and reach out to directly.
Once again, I do apologise about the sour taste left on your experience after such a bright start. Thank you so much for sharing your experience with us.
McQueehs dairy has been fantastic with…
McQueehs dairy has been fantastic with setting up and maintaining my account. They are always friendly and polite.
The products are really good quality and value. I would and have recommended them to friends and family.
Delivery always arrives before 7am so I can get the delivery in before I go to work.
11. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä McQueens Dairies
Hi Linda,
Thanks for the fantastic review! 🌟
We're thrilled to hear that you've found our customer service friendly and polite, our products to be great quality and excellent value, and that our deliveries consistently arrive early enough for your morning routine 🚚🥛☀️.
Thank you as well for your recommendations and continued support 🙌. We truly appreciate your loyalty and are delighted to be part of your daily routine. Your kind words mean a lot to our team! 😊
Well once again my order has not been…
Well once again my order has not been delivered due to the customer service saying my orders are on hold due to unpaid direct debit, which was actually paid last week
I’m a disabled veteran who suffers from ptsd and anxiety so getting to the shop is not always an option so I thought I’d use this service after they knocked on my door asking to place an order, the first few deliveries were as expected
A later order was not delivered to rear door as per instructions and subsequently stolen due to being on a public footpath where school kids walk every morning, another order was delivered to the wrong address the two following orders were not delivered to the delivery instructions online and apparently stolen yet no proof of delivery has been provided for the two missing orders on a Friday
Now according to the website I have no pending deliveries due to a direct debit not being paid which actually came out of my account last week, I haven’t received a milk delivery from this company for nearly two weeks but yet I’m still paying for my orders and now I’ve purchased a lockable parcel box I have no pending deliveries due
I just want my milk delivered to the designated location described on the website it’s not hard
11. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä McQueens Dairies
Hi Daniel - Thank you so much for sharing your review with us. Every level of feedback we receive is vitally important to us.
We are sorry to hear that your experience has not went as planned. It is nowhere near the service we strive to deliver. We understand how frustrating this would have been as it is not always easy for you to access your local shop. Our service is all about helping people like yourself have easier access to the essentials like milk. Apologies that your experience fell short of this.
We would like the chance to review your experience with us and get this matter rectified. To do this, we have sent across a request for more information. This means that our team can look further into your matter and reach out directly to get this investigated and resolved as quick as we can.
Once again, we are sorry to hear that the service fell short of the standard you expected. Your feedback is vital to how we can improve, so we appreciate you sharing your experience.
Got contacted through Lee was very…
Got contacted through Lee was very polite and not pushy just showing me the range so I signed up and spoke to Richard on the phone who sorted the rest out very easy and stress feee
10. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä McQueens Dairies
Hello,
Thank you so much for the fantastic review! We're delighted to hear that Lee was very polite showing all the range of products we offer. It's also great to hear that you spoke with Richard on the phone and sorted your account with ease. We strive to provide a seamless experience and fantastic customer service so it's great to hear it's been appreciated.
Thanks again and welcome to the milk round! 😊🥛
Harder to login than online banking! Crap website
Organic milk great but it's harder to log into this website than it is any of my banks! Ridiculous. Why on earth do you need a customer number, email, password and postcode? And why is resetting your password so impossible too? Even your newly designed portal is so high security I can't get in to change my milk order! Bonkers and ruins customer exp. And no way of emailing you so now I have to phone up!
11. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä McQueens Dairies
Hi Amy,
We are very sorry to hear that you have trouble logging in to your account. Although, we're happy to hear that our organic milk is great it is disappointing to hear that you are unable to make any changes online.
To clarify, to log in to your customer portal you need your email address or customer number and your password. You do not need all of your details in order to access your portal. There is a possibility that you haven't registered as of yet which is why you are unable to log in.
Register here ⬇️
https://portal.mcqueensdairies.co.uk/register
Should you need it again you can Log In here ⬇️
https://portal.mcqueensdairies.co.uk/login
If you still experience issues you can contact us via Live Chat, social media , email us at hey@mcqueensdairies.co.uk or by calling us on 0330 555 5588.
We hope we can restore faith in our services and rectify this going forward. Thank you for sharing your experience with us as it helps us improve our services.
Possibly the worst deliver drivers ever
Previously had to cancel eggs as they consistently left them sitting out on the mainstream rather than using a gigantic labeled box and repeated phone calls never fixed this. They then proceeded to harass my partner for 11pence depsite there being 2 months worth of credits on the account. Possibly worst company I've had to deal with and only stuck using them as no one else delivers in my area otherwise I'd leave and never ever return.
6. heinäkuuta 2026
Vastaus yritykseltä McQueens Dairies
Hello,
We are very sorry to hear about the issues you've experienced with our deliveries in the past. This is certainly not the level of service we strive to provide.
It is unacceptable that our drivers consistently left your eggs at the main path instead of using the box clearly labelled for deliveries. It is equally disappointing to hear that, despite contacting us on multiple occasions, the delivery instructions were not followed. We understand how frustrating this must have been, especially after taking the time to report the issue.
We are also very sorry to hear that you were contacted regarding outstanding payments. However, we can see that this matter has now been resolved, and we apologise for any inconvenience this may have caused.
We hope that, moving forward, we can restore your faith in our service. If you experience any further issues, please don't hesitate to contact our team. We are committed to resolving any concerns as quickly as possible and ensuring you receive the level of service you deserve.
Once again, please accept our sincere apologies, and thank you for bringing these matters to our attention.
Delivery driver is an absolute joke has…
Delivery driver is an absolute joke has his music on full volume 12:00-5:00AM when delivering knowing fine well he is being followed by youths that are stealing the deliveries he doesn’t read notes he delivers to the wrong house at times wrong door if next delivery isn’t delivered correctly and I don’t receive it will be cancelled order permanently
23. kesäkuuta 2026
Vastaus yritykseltä McQueens Dairies
Hi Trevor,
We are very sorry to hear about the issues you have experienced with your deliveries. This is certainly not the level of service we strive to provide.
It is unacceptable to hear that one of our drivers was playing music at a high volume during early hours of the morning, causing disruption to the neighbourhood. We completely understand how frustrating and inconsiderate this must have been.
It is also disappointing to learn that your deliveries have, on occasion, been delivered to the wrong address. We appreciate how important it is for deliveries to be made correctly and reliably.
We would like the opportunity to investigate these concerns further. Please contact our Customer Service team via Live Chat or by calling 0330 555 5588, and they will be happy to assist you and escalate this matter to our delivery team.
Once again, we sincerely apologise for the inconvenience and frustration caused, and we appreciate you bringing these issues to our attention.
First class service- orders have been…
First class service- orders have been all correct 👍 office staff reliable and very helpful when changing orders .
10. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä McQueens Dairies
Hi Chas! 👋
Thank you so much for a 'first-class' review. 😄🙌
We are delighted to hear that you are enjoying the convenience of getting farm-fresh milk straight to your doorstep. 😁🥛
We also love to hear that our support can help make your McQueens journey that little bit easier. 🤗✨
Delivers late
Delivers late at night so in summer your milk has gone bad by time you wake up
20. maaliskuuta 2026
Vastaus yritykseltä McQueens Dairies
Hi Kimberley,
We're really sorry to hear about your earlier delivery and any inconvenience this has caused.
Our drivers aim to deliver between 11pm and 7am, depending on where your home sits on their route 🚚✨
Unfortunately, we’re not able to change the delivery time, but we do have some helpful tips for keeping your milk fresher for longer here:
https://www.mcqueensdairies.co.uk/milk-fresher-for-longer/ ❄️💙
Once again we do apologise for the inconvenience. Thanks for your feedback as it helps us improve our services.
My roommate gets milk delivered every…
My roommate gets milk delivered every Monday and Thursday at first been having no problems at first they delivered when they were supposed to and collected the bottles then our neighbour noticed that they have been chucking the bottles in her bush we thought it was once then we have found multiple bottles meaning that it has happened multiple times.
10. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä McQueens Dairies
Hi Keely,
We sincerely apologise for the disruption caused.
It is concerning to hear that the driver has been throwing empty bottles onto your neighbour's bushes instead of collecting them as intended. This is not the standard of service we expect from our delivery team, and we completely understand why this would be frustrating for both you and your neighbour.
We would like to report this matter to our delivery team for further investigation. Please contact our Customer Service team via Live Chat, social media, or by emailing hey@mcqueensdairies.co.uk, and we will be happy to look into this further.
Once again, we sincerely apologise for the inconvenience and appreciate you bringing this to our attention.
Request for “more information”
I have had a request for “more information” from McQueens. No specific information is requested.
10. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä McQueens Dairies
Hi There!
Thank you for sharing some more feedback on your time with McQueens.
We send across a request for more information when we do not have details from your review to look further into your query. This means that we can then get a better understanding about your time with us and research your case in more detail.
We can see that you have done this and appreciate you sending it over. We will make sure to reach out to you ASAP.
Thank you once again.
Reliable and excellent products
6. heinäkuuta 2026
Vastaus yritykseltä McQueens Dairies
Hi Barry! 👋
Thank you so much for your lovely 5⭐ review! 🤩💫
Great to hear that you are enjoying the reliability of our service along with the fresh produce that comes along with it. 😁🥛🙌
Your continued support of the traditional doorstep delivery service helps us do what we do 🤗👏
Beware of being charged during hol breaks.
Beware, I added a 2 week holiday break using their website and they still delivered and charged me. When I approached them by email they denied it existed, luckily I had retained the confirmation of the added holiday break email and forwarded on to them. No refunds were offered and on top of this they charged 12p for the bottle they had delivered in error as I was unable to put it out as I was on holiday. I then called to cancel my account and remove my details as they retain your details for an unspecified amount of time. They refused my 'right to be forgotten' request. Be very careful about signing up for this service.
30. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä McQueens Dairies
Hi Simon,
We are very sorry to hear about your experience.
It is particularly concerning to hear that deliveries were made despite a holiday being requested through the website, especially if you have evidence showing that the holiday was correctly added to your account. We understand your frustration, and we appreciate how disappointing it must have been to feel that this was not investigated thoroughly. The matter should have been looked into further rather than being dismissed.
We are also sorry to hear that this situation has ultimately led to your decision to cancel your service. Regarding your request for data erasure, please be aware that we are required to retain certain information for legal and regulatory purposes, although any data held is managed in accordance with our privacy obligations.
Once again, please accept our sincere apologies for the inconvenience and disappointment caused. We have sent a request for further information so that we can investigate this matter in more detail, understand what went wrong, and use the findings to improve our service going forward.
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